PRO004931-Services-Contract-Contact Centre Resources
- UNITED UTILITIES WATER LIMITED
Procurement identifier (OCID): ocds-h6vhtk-05866e
Description
The scope is to include all provisions necessary to create additional resource and capacity to support UU's in-house contact centres. It is anticipated that there will be a consistent resource requirement throughout each contract year, with increased capacity during peak billing periods.
The objective is to appoint a specialist vendor capable of delivering high-quality, scalable, billing-related customer services across voice and, potentially, digital channels.
The agreement includes a comprehensive service proposal, covering:
• Staffing and training model
• Technology stack (IT and telephony setup)
• Governance and reporting structure
• Quality assurance approach
• Supplier readiness for mobilisation ahead of January billing peak
Notices
UK6: Contract award notice
- Notice identifier
- 2025/S 000-076056
- Published
- 21 November 2025, 1:56pm
UK4: Tender notice
- Notice identifier
- 2025/S 000-048140
- Published
- 12 August 2025, 3:55pm