Out of Hours Call Handling Service
- The Swaythling Housing Society Ltd (Trading as Abri)
Procurement identifier (OCID): ocds-h6vhtk-054603
Description
Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.
Notices
UK6: Contract award notice
- Notice identifier
- 2025/S 000-083126
- Published
- 16 December 2025, 9:22am
UK4: Tender notice
- Notice identifier
- 2025/S 000-055978
- Published
- 11 September 2025, 5:08pm
11 September 2025, 5:08pm (latest version)
- 26 August 2025, 9:31am
- 24 July 2025, 5:47pm
UK2: Preliminary market engagement notice
- Notice identifier
- 2025/S 000-031259
- Published
- 10 June 2025, 1:36pm
10 June 2025, 1:36pm (latest version)
- 10 June 2025, 12:25pm