Procurement

Out of Hours Call Handling Service

The Swaythling Housing Society Ltd (Trading as Abri)

Procurement identifier (OCID): ocds-h6vhtk-054603

Description

Abri is seeking a dedicated provider to support our out-of-hours service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs serious incidents and tenancy-related emergencies.

Our goal is to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.

Notices

UK4: Tender notice

Notice identifier: 2025/S 000-042966
Published: 24 July 2025, 5:47pm

UK2: Preliminary market engagement notice

Notice identifier: 2025/S 000-031259
Published: 10 June 2025, 1:36pm

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