Enterprise payment management system
- The Riverside Group Limited
Procurement identifier (OCID): ocds-h6vhtk-052982
Description
We have kickstarted a large programme to understand the existing challenges and opportunities. The key findings of the current state assessment are:
Contract Management & Optimisation: Multiple contracts providing similar services creates several challenges including, increased costs and overheads.
Duplication of Services: Overlapping services (especially telephone payments and direct debits) lead to administrative complexity and unnecessary costs (economies of scale).
Inconsistent Customer Experience: Customers from different parts of the merged organisation face varied payment options, leading to confusion and potential dis-satisfaction.
Gap in Services: With closure of banks and post offices, local convenient options for customers to pay (pay point), alternatives to minimise handling of cash (card machines) etc.
Technical Inefficiency: Managing multiple systems creates increased complexity for our technical teams within Technology & Finance.
As a result, the group have set out key justifications which revolve around implementing a single enterprise-wide solution for Payments and Collections
Offers the opportunity to reduce the technical complexity and contractual challenges resulting from several solutions across Payments & Collections.
Improves Customer Experience by centralising Collections through a single solution providing all Customers a single view.
Potential to improve collection routes available to customers in a changing banking environment.
Improves group's ability to report and track insights enabling wider recovery strategy improvements.
Simplifies internal Business Processes and business adoption activities because of a single-solution focus.
Notices
UK2: Preliminary market engagement notice
- Notice identifier
- 2025/S 000-074767
- Published
- 18 November 2025, 1:32pm
UK1: Pipeline notice
- Notice identifier
- 2025/S 000-028716
- Published
- 30 May 2025, 11:23am