Contact Telephony Services
- Rochdale Borough Council
Procurement identifier (OCID): ocds-h6vhtk-052100
Description
Critical Requirements:
Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements:
Contact centre (CCaaS) analytics and reporting
Complete omnichannel contact centre, phone system and UC platform
Digital customer journeys and speech analytics
Customer self-service and IVR
Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations
Outbound dialler capabilities
Omnichannel desktop
System integrations including CRM integration
PCI compliance
Complete set of telecommunication, integration and support services
3-Year contract
Notices
F03: Contract award notice
- Notice identifier
- 2025/S 000-025833
- Published
- 23 May 2025, 10:26am