Procurement

Backup as a Service remedial and support

  • NORTHERN GAS NETWORKS LIMITED

Procurement identifier (OCID): ocds-h6vhtk-051330

Description

Softcat PLC provides NGN with a managed service via Harbor for our enterprise backup systems implemented within our AWS cloud platform. This is a contract extension.

These services include:

- Ensuring all NGN data within scope is continuously backed up.

- Providing NGN with 24/7 incident management support with agreed Service Level

Agreements (SLAs) in place

- Supporting NGN's IT disaster recovery and business continuity processes.

- Continuous maintenance of the enterprise backup systems, including any required system

updates or application version upgrades.

- Providing NGN with insights into the backup services, including daily status reporting, conducting monthly restore activities, and conducting service reviews.

- Supporting NGN with audit compliance.

A stable, reliable, and secure backup solution is essential to NGN's data and cyber resilience, making this a critical technology platform to build and operate.

Notices

UK6: Contract award notice

Notice identifier
2025/S 000-021440
Published
14 May 2025, 4:12pm

UK5: Transparency notice

Notice identifier
2025/S 000-021295
Published
14 May 2025, 2:04pm