Backup as a Service remedial and support
- NORTHERN GAS NETWORKS LIMITED
Procurement identifier (OCID): ocds-h6vhtk-051330
Description
Softcat PLC provides NGN with a managed service via Harbor for our enterprise backup systems implemented within our AWS cloud platform. This is a contract extension.
These services include:
- Ensuring all NGN data within scope is continuously backed up.
- Providing NGN with 24/7 incident management support with agreed Service Level
Agreements (SLAs) in place
- Supporting NGN's IT disaster recovery and business continuity processes.
- Continuous maintenance of the enterprise backup systems, including any required system
updates or application version upgrades.
- Providing NGN with insights into the backup services, including daily status reporting, conducting monthly restore activities, and conducting service reviews.
- Supporting NGN with audit compliance.
A stable, reliable, and secure backup solution is essential to NGN's data and cyber resilience, making this a critical technology platform to build and operate.
Notices
UK6: Contract award notice
- Notice identifier
- 2025/S 000-021440
- Published
- 14 May 2025, 4:12pm
UK5: Transparency notice
- Notice identifier
- 2025/S 000-021295
- Published
- 14 May 2025, 2:04pm