Procurement

Solution Architecture, Design & Delivery Consultancy Services

Procurement identifier (OCID): ocds-h6vhtk-05131e

Description

Phase 1 - Discovery Deliverables

• Service Design Blueprint for Customer Contact and Responsive Repairs - Contents to include:

• To-be process maps (Level 2) plus customer journey maps

• Highlight key business change and transformation decisions to enable future models

• Review of project and solution delivery to date.

• Recommendations for business and solution alignment.

• Playback session (s)

• Methodology and Framework approach showcased and modelled to internal teams

Phase 2 Definition Phase

• Service Design Blueprint for Customer Contact and Responsive Repairs - Contents to include:

• To-be process maps (Level 3)

• Highlight key business change and transformation decisions to enable future models

• Replan and unblock existing project

• Business requirements review, alignment to system configuration work

• Playback session (s)

• Methodology and Framework approach showcased and modelled to internal teams