Mystery Shop
- Transport for Wales Rail Limited (Utility Buyer)
Procurement identifier (OCID): ocds-h6vhtk-051137
Description
Transport for Wales Rail Limited (TfWRL) has awarded a contract for the design and delivery of a comprehensive mystery shopper programme to assess and improve customer experience across its transport network. The programme includes regular mystery shopping activities-covering stations, onboard services, and journeys undertaken by passengers with accessibility needs-across all modes of travel including rail, Metro, TrawsCymru, and Fflecsi, with provision for future multimodal travel.
Notices
UK6: Contract award notice
- Notice identifier
- 2025/S 000-038025
- Published
- 7 July 2025, 5:15pm
UK4: Tender notice
- Notice identifier
- 2025/S 000-020574
- Published
- 12 May 2025, 3:35pm