HMRC Contact Centre as a Service (CCaaS) Procurement
- HM Revenue & Customs
Procurement identifier (OCID): ocds-h6vhtk-05085d
Description
HMRC is seeking an implementation partner and CCaaS software vendor to support development of a CCaaS solution to replace its current legacy services. This update marks the next step in the programme, the formal launch of the procurement.
Key Information
The CCaaS Programme aims to procure a solution encompassing:
1. The provision of product licenses and future acquisition/development of associated add-on products.
2. Service design, implementation and configuration services.
3. Run & support services, including proactive maintenance and testing.
4. Ongoing optimisation of services with the potential for innovation and transformation
Notices
UK4: Tender notice
- Notice identifier
- 2025/S 000-028620
- Published
- 29 May 2025, 6:48pm
29 May 2025, 6:48pm (latest version)
- 29 May 2025, 5:37pm
UK3: Planned procurement notice
- Notice identifier
- 2025/S 000-024333
- Published
- 21 May 2025, 5:41pm
UK2: Preliminary market engagement notice
- Notice identifier
- 2025/S 000-017308
- Published
- 28 April 2025, 1:50pm