Procurement

HMRC Contact Centre as a Service (CCaaS) Procurement

  • HM Revenue & Customs

Procurement identifier (OCID): ocds-h6vhtk-05085d

Description

HMRC is seeking an implementation partner and CCaaS software vendor to support development of a CCaaS solution to replace its current legacy services. This update marks the next step in the programme, the formal launch of the procurement.

Key Information

The CCaaS Programme aims to procure a solution encompassing:

1. The provision of product licenses and future acquisition/development of associated add-on products.

2. Service design, implementation and configuration services.

3. Run & support services, including proactive maintenance and testing.

4. Ongoing optimisation of services with the potential for innovation and transformation

Notices

UK4: Tender notice

Notice identifier
2025/S 000-028620
Published
29 May 2025, 6:48pm
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UK3: Planned procurement notice

Notice identifier
2025/S 000-024333
Published
21 May 2025, 5:41pm

UK2: Preliminary market engagement notice

Notice identifier
2025/S 000-017308
Published
28 April 2025, 1:50pm