Procurement

Defence Water Services Programme - UK4

Defence Infrastructure Organisation

Procurement identifier (OCID): ocds-h6vhtk-050318

Description

The Defence Infrastructure Organisation (DIO) on behalf of the Ministry of Defence (MOD), is looking to secure the provision of end-to-end WWW services for the MOD's specified estate in England and Wales, through a single Managed Service Provider (MSP).

MOD has a significant and geographically dispersed WWW estate in England and Wales with a combination of public supply and its own private water network. The Contract will go-live in 2 main stages with Wales and South-West England going first on 01 Dec 2028, with the rest of England on 30 Mar 2030, with the other smaller requirements going live as the Authority's other contracts and agreements expire or earlier with the agreement of the MSP.

The Defence Water Services Programme (DWSP) will deliver a single contract to effectively support, manage and assure supply chain WWW service provision, delivering a common user experience across the England and Wales estate. Due to the extent and dispersed nature of MOD WWW assets, the MSP will need to demonstrate all technical competencies required to deliver the full spectrum of WWW services which may include but may not be limited to:

Operational Water and Wastewater Services

Water Abstraction & Treatment Water Abstraction & Treatment

Abstraction licensing management

Water resource management

Operation and maintenance of raw water reservoirs and water treatment works

Provision of emergency water supplies and alternative supplies for security and resilience

Long-term asset management planning

Potable Water Distribution & Measurement Maintenance of water mains and service pipes

Lead pipe replacement

Operation and maintenance of service reservoirs, booster pumps and Pressure Reducing Valves (PRVs)

Additional dosing

Metering and measurement

Pre-planned maintenance and reactive repairs

Proactive investment planning

Long-term asset management planning

Non-Potable Water Systems (e.g. Fire Mains) Operation and maintenance of emergency water storage, dedicated fire mains, valves and hydrants, softened water systems and saltwater systems

Pre-planned maintenance and reactive repairs

Proactive investment planning

Wastewater Collection (Sewerage & Pumping) Sewage collection and sewerage systems

Operation and maintenance of sewage pumping stations, rising mains, combined sewer overflows

Resolve sewer blockages and flooding

Long-term asset management planning

Wastewater Treatment & Discharge Sewage treatment

Management of discharge consents/permits

MCERTS calibration and reporting

Sludge treatment and disposal

Pre-planned maintenance and reactive repairs

Proactive investment

Long-term asset management planning

Surface Water Systems Operation and maintenance of oil water interceptors, surface water sewers and surface water discharges

Flood defences and surface water flooding management

Reactive repairs

Proactive investment

Long-term asset management planning

Helpdesk & Stakeholder Management 24/7 omnichannel helpdesk

Incident management and emergency Water and Wastewater services

Job triage, scheduling, and feedback

Complaints resolution

Performance management

Water and Wastewater Sampling & Analysis Water and Wastewater quality sampling

Specialist laboratory and testing

Reporting

Specific sampling and analysis services

Water and Wastewater Management Services

Statutory Undertaker (SU) & Retailer Charges SU relationship management

Cost forecasting

SU annual negotiations

Maximum Daily Demand (MDD) tariffs management

Management of trade effluent discharge consents

Retailer contract negotiation

Issue resolution

Estate Development & Change Liaison with estate development teams and developers

Approvals for WWW connections

Acceptance and management of third-party assets

Management of MOD Third-Party agreements Easements and access rights

MOD customer management and charging

Third party agreements and base separations

Supplier Management Appointment and management of suppliers

Small to medium sized enterprise (SME) analysis

Other Services

Energy management Implementation of an energy management strategy

Network optimisation Advise MOD on asset optimisation

Identify over/under capacity

Recommend removal of surplus or redundant assets

Security and Resilience of Supply Collaborate with MOD to mitigate security and supply resilience issues

Demand Supply Balancing Ensure a sustainable water supply that meets actual and forecasted demand

Meter Calibration Verify and adjust water meter accuracy

Anomaly Investigation

Detection of unusual behaviours in water systems

Analysis of deviations from normal operations

Response to anomalies across the water cycle

Licensing and Permit Management Management of licenses and permits

Innovation Support MOD in driving and implementing innovation

Further information regarding the scope of the contract and the key features of the future arrangements can be found in the DWSP Concept Paper. During the life of the contract there may be growth or reduction in estate driven by changes in defence outputs and requirements.