Procurement

Avanti West Coast, Service Quality Regime (SQR) procurement - 2025

FIRST TRENITALIA WEST COAST RAIL LIMITED

Procurement identifier (OCID): ocds-h6vhtk-0501bb

Description

As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover:

• Station inspections

• Train inspections

• Customer Service mystery shopping

• Re-inspections for failures to confirm improvement

In order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network.

o Service Quality Register

o Service Quality App/Inspections Software

o Service Quality Inspections and Re-inspection

Notices

UK6: Contract award notice

Notice identifier: 2025/S 000-084803
Published: 19 December 2025, 11:26am

UK4: Tender notice

Notice identifier: 2025/S 000-014707
Published: 11 April 2025, 3:10pm

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