National Contact Centre
- NHS Blood and Transplant
Procurement identifier (OCID): ocds-h6vhtk-04e894
Description
NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR). Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is crucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register.
Notices
UK4: Tender notice
- Notice identifier
- 2025/S 000-017069
- Published
- 25 April 2025, 2:25pm
25 April 2025, 2:25pm (latest version)
- 11 April 2025, 8:53am
UK2: Preliminary market engagement notice
- Notice identifier
- 2025/S 000-007502
- Published
- 28 February 2025, 11:41am