Procurement

National Contact Centre

  • NHS Blood and Transplant

Procurement identifier (OCID): ocds-h6vhtk-04e894

Description

NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR). Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is crucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register.

Notices

UK4: Tender notice

Notice identifier
2025/S 000-017069
Published
25 April 2025, 2:25pm
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UK2: Preliminary market engagement notice

Notice identifier
2025/S 000-007502
Published
28 February 2025, 11:41am