Contact Centre Services
- Kent County Council
Procurement identifier (OCID): ocds-h6vhtk-04e286
Description
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available.
Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include:
• 24 hours, 7 days a week service provision (essential provision only Out of Hours)
• key telephony services for KCC's customer contacts
• Emergency calls
• Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way
Notices
F03: Contract award notice
- Notice identifier
- 2025/S 000-084974
- Published
- 19 December 2025, 2:35pm
F02: Contract notice
- Notice identifier
- 2025/S 000-005317
- Published
- 17 February 2025, 11:01am