IT Software to Support the Management of Unplanned Disruption on Scotland's Rail Network
- ScotRail Trains Limited .
Procurement identifier (OCID): ocds-h6vhtk-04c07c
Description
ScotRail are awarding this contract for IT software and services which support the management of train services during times of unplanned disruption on Scotland's rail network. It is a critical system in supporting daily operations. A summary of the core functionality of the system is as follows:
- The ability to generate and update line of route disruption messages and distribute these messages to a pre-defined list of recipients
-The ability to view route disruption incidents being experienced by other rail operators on Scotland's rail network
-The ability to configure the system to automatically identify all stations and journeys affected by an incident which causes unplanned disruption
- The ability to automatically update 3rd party rail industry systems and journey planners to reflect changes to services as a consequence of unplanned disruption
- A mobile app for the use of frontline staff which will provide real-time advice of disruption incidents; frontline staff will have the ability to filter notifications specific to their business area
- A customer facing real-time view of how ScotRail train services are performing; customers will have the ability to receive alerts when services are disrupted on the line of route which they use
Notices
F06: Contract award notice – utilities
- Notice identifier
- 2026/S 000-000882
- Published
- 7 January 2026, 8:45am
F15: Voluntary ex ante transparency notice
- Notice identifier
- 2024/S 000-038323
- Published
- 27 November 2024, 2:45pm