Procurement

Realtime Customer Contact

Procurement identifier (OCID): ocds-h6vhtk-04a35e

Description

Anglian Water Services Ltd (Anglian Water) is undertaking a Procurement Exercise to assess

Bidders for the provision of Real time customer contact and associated activities to improve

resilience and adapt to technological changes as set out in the specification and draft

contract documentation.

The scope will cover a proportion of inbound telephony channels and outbound dialler (in

addition WhatsApp and Live chat) negating the need for onshore resource post 4pm

weekdays and during weekends. All workstreams contained within the contract will require

judgement based thinking at different levels of complexity.

For further information regarding this sourcing event please refer to the Bidder RFI/RFP

Guidance document that is attached to the scanmarket event.