The Provision of a Customer Service Training Package
- GOVIA THAMESLINK RAILWAY LIMITED
Procurement identifier (OCID): ocds-h6vhtk-049c09
Description
As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team
Notices
F06: Contract award notice – utilities
- Notice identifier
- 2025/S 000-028673
- Published
- 30 May 2025, 10:15am
F05: Contract notice – utilities
- Notice identifier
- 2024/S 000-029913
- Published
- 18 September 2024, 5:29pm