Procurement

The Provision of a Customer Service Training Package

  • GOVIA THAMESLINK RAILWAY LIMITED

Procurement identifier (OCID): ocds-h6vhtk-049c09

Description

As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team

Notices

F06: Contract award notice – utilities

Notice identifier
2025/S 000-028673
Published
30 May 2025, 10:15am

F05: Contract notice – utilities

Notice identifier
2024/S 000-029913
Published
18 September 2024, 5:29pm