ScotRail Customer Contact Centre
- ScotRail Trains Limited
Procurement identifier (OCID): ocds-h6vhtk-03f5ae
Description
ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future
Notices
F06: Contract award notice – utilities
- Notice identifier
- 2025/S 000-073972
- Published
- 14 November 2025, 1:03pm
F05: Contract notice – utilities
- Notice identifier
- 2024/S 000-006727
- Published
- 1 March 2024, 3:59pm
F04: Periodic indicative notice – utilities
- Notice identifier
- 2023/S 000-024538
- Published
- 21 August 2023, 4:31pm