DWP Digital Channels Contact Centre (DC3)
- Department for Work and Pensions
Procurement identifier (OCID): ocds-h6vhtk-03e0a8
Description
DWP's existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe. The current contact centre platform is delivered on behalf of DWP by a managed service provider.
The Contact Centre Modernisation Programme (CCMP) is directly aligned to the DWP Strategy and Departmental plans to transform our services and deliver an effective welfare system for Citizens when they need it, while reducing costs and achieving value for money for taxpayers. The CCMP strategy involves the establishment of a new Digital Channels Contact Centre (DC3) platform with a replacement managed service provider.
Notices
F03: Contract award notice
- Notice identifier
- 2025/S 000-030479
- Published
- 6 June 2025, 10:39am
F14: Corrigendum notice for changes or additional information
- Notice identifier
- 2023/S 000-034357
- Published
- 21 November 2023, 9:55am
F02: Contract notice
- Notice identifier
- 2023/S 000-023313
- Published
- 10 August 2023, 9:10am
F01: Prior information notice
- Notice identifier
- 2023/S 000-019801
- Published
- 11 July 2023, 2:54pm
UK1: Pipeline notice
- Notice identifier
- 2023/S 000-019791
- Published
- 11 July 2023, 2:30pm