Digital Support Services for the Agriculture and Rural Economy Directorate
- Scottish Government
Procurement identifier (OCID): ocds-h6vhtk-03c7b4
Description
The primary requirement is for the Service Provider to work in partnership, primarily with the Purchaser, to ensure that reliable, secure and up to date services continue to be delivered. The Service Provider will support existing services as well as any new services that come into the production environment during the life of this contract. The contract will focus on the support, maintenance, upgrading and enhancement of current services. Any major new service designs and developments are likely to be subject to separate contractual arrangements, but this contract will have scope for some new development work should that be the practical and cost-effective approach.
This contract must allow flexibility for the Purchaser to access the right resources, with the right skills, at the right time. The intention at the outset is the Service Provider will be required to provide scalable access to resources by supplementing in-house staff and other specialist services predominantly in blended teams to ensure efficient and effective system maintenance, support, enhancement and modernisation activities. Work will be led by the Purchaser joined by Service Provider staff working in blended teams.
The Purchaser has found that working in blended teams in recent years has been successful and wishes to retain this practice as its underpinning model and continue to drive flexibility and efficiencies in its ways of working. The Service Provider will likely be required to deliver some end-to-end projects during the life of the contract, working to Scottish Government agreed standards and practices. The Service Provider will be required to provide resources and services that have the capability, flexibility and responsiveness required. The ability to scale up, scale down and potentially swap out based on emerging requirements and technology is vital.
Notices
F03: Contract award notice
- Notice identifier
- 2025/S 000-019466
- Published
- 7 May 2025, 3:45pm
F14: Corrigendum notice for changes or additional information
- Notice identifier
- 2024/S 000-013974
- Published
- 1 May 2024, 8:46am
F02: Contract notice
- Notice identifier
- 2024/S 000-010511
- Published
- 2 April 2024, 10:10am
F01: Prior information notice
- Notice identifier
- 2023/S 000-013345
- Published
- 10 May 2023, 3:18pm