Contact Centres and Business Services
- The Minister for the Cabinet Office acting through Crown Commercial Service
Procurement identifier (OCID): ocds-h6vhtk-02a266
Description
Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies.
The framework has 2 lots:
Lot 1 Contact Centres - for the provision of contact centres servicing citizen and industry engagement with the public sector.
Lot 2 Business Services - for the provision of financial accounting, HR, payroll, and source-to-pay
business services.
Notices
F20: Modification notice
- Notice identifier
- 2025/S 000-013734
- Published
- 8 April 2025, 3:23pm
F03: Contract award notice
- Notice identifier
- 2021/S 000-020738
- Published
- 23 August 2021, 10:45pm
F14: Corrigendum notice for changes or additional information
- Notice identifier
- 2021/S 000-006936
- Published
- 4 April 2021, 10:56pm
F02: Contract notice
- Notice identifier
- 2021/S 000-006901
- Published
- 2 April 2021, 12:56am