Digital Customer Information Systems
- GA TRAINS LIMITED
Procurement identifier (OCID): ocds-h6vhtk-06d8c3
Description
The supply, support, and maintenance of the Digital Customer Information System (DCIS) service which encompasses the provision, implementation, ongoing technical support, and lifecycle maintenance of a comprehensive customer information platform. The service enhances the passenger experience by delivering timely, accurate, and consistent travel information across multiple customer touchpoints, enabling GA Trains to provide a more connected, responsive, and passenger-centric journey experience.
The solution equips frontline staff with improved access to real-time operational information, enabling them to better assist passengers and respond to enquiries. It also supports control room teams in managing service changes, disruptions, and day-to-day operations more effectively through enhanced visibility and communication capabilities.
By improving the flow of information across the GA network, the DCIS supports a more proactive, efficient, and resilient operation while contributing to higher levels of passenger satisfaction and service performance.
Notices
UK6: Contract award notice
- Notice identifier
- 2026/S 000-072699
- Published
- 31 July 2026, 12:56pm
UK5: Transparency notice
- Notice identifier
- 2026/S 000-072692
- Published
- 31 July 2026, 12:47pm