Section one: Contracting authority
one.1) Name and addresses
Post Office
100 Wood Strreet
London
EC2V 7ER
Country
United Kingdom
NUTS code
UK - United Kingdom
Companies House
2154540
Internet address(es)
Main address
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
https://postoffice.wax-live.com/S2C/SignIn.aspx
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
Banking, Government and Retail Services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Back-Office applications support and modernisation
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Post Office are looking to procure a new supplier to provide application management, hosting and support for various existing Back-Office applications and services.
two.1.5) Estimated total value
Value excluding VAT: £65,000,000
two.1.6) Information about lots
This contract is divided into lots: Yes
Maximum number of lots that may be awarded to one tenderer: 5
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:
1) SAP Applications support 2) Database and database application support (Oracle and SQL)3) ServiceNow support 4) RPA (BluePrism) support 5) Infrastructure and Hosting (Azure)
two.2) Description
two.2.1) Title
SAP Applications support
Lot No
1
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Managed support service for various SAP applications used with Post Office these include:
HRSAP
SAP PI
CFS
Blackline
FMI
Web3
two.2) Description
two.2.1) Title
Database and database applications support (Oracle and SQL)
Lot No
2
two.2.2) Additional CPV code(s)
- 72212600 - Database and operating software development services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Managed service to support various Databases and data tools used within the Post Office. Various Oracle and SQL databases.
two.2) Description
two.2.1) Title
ServiceNow support
Lot No
3
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Managed support service for Post Offices ServiceNow environment
two.2) Description
two.2.1) Title
RPA (BluePrism) support
Lot No
4
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Managed support service for Post Offices Blue Yonder application used for Robotic Process Automation.
two.2) Description
two.2.1) Title
Infrastructure and Hosting (Azure)
Lot No
5
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Managed service to support and maintain an Azure infrastructure hosting Applications utilised via other Lots described within this procurement.
two.3) Estimated date of publication of contract notice
17 January 2025
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes