Water Treatment Works Digital Twin Proof of Concept - RFP


F05: Contract notice – utilities

Notice reference: 2023/S 000-032677

Published 3 November 2023, 5:03pm

The closing date and time has been changed to:

2 February 2024, 12:00pm

See the change notice.

Section one: Contracting entity

one.1) Name and addresses


Head Office, Clearwater Court, Vastern Road




Thames Water




United Kingdom

NUTS code

UKJ11 - Berkshire

Companies House


Internet address(es)

Main address


Buyer's address


one.3) Communication

Access to the procurement documents is restricted. Further information can be obtained at


Additional information can be obtained from the above-mentioned address

Tenders or requests to participate must be submitted electronically via


one.6) Main activity


Section two: Object

two.1) Scope of the procurement

two.1.1) Title

Water Treatment Works Digital Twin Proof of Concept - RFP

Reference number


two.1.2) Main CPV code

  • 72000000 - IT services: consulting, software development, Internet and support

two.1.3) Type of contract


two.1.4) Short description

Thames Water (TW) are seeking a qualified vendor to provide a Water Treatment Work Digital Twin (WTW DT) solution that will enhance our organization's operational efficiency, streamline processes, and improve overall productivity. The selected vendor will be responsible for delivering a robust platform tailored to our specific needs. This RFP outlines the requirements and expectations for the proposed solution and a framework agreement to provide the solution, for multiple water treatment works. In this context, digital twins will act as virtual representations of key water treatment plants across Thames Water.

two.1.6) Information about lots

This contract is divided into lots: No

two.2) Description

two.2.3) Place of performance

NUTS codes
  • UKI - London
  • UKJ - South East (England)
Main site or place of performance

Whole of Thames Water Region.

two.2.4) Description of the procurement

The vendor shall provide the following services:

Needs Assessment: Conduct a thorough analysis of our organisation's processes to identify areas where the solution can bring improvements and efficiencies.

Deploy a Digital Twin solution that addresses our specific requirements.

Software Development: Indicate and advise where vendor specific solution will require specific design, development, test, and deployment of code to meet TW requirements.

Integration: Ensure seamless integration with existing systems and applications.

User Demos: Provide facility and resource to allow staff to view and use proposed solution prior to decision to purchase.

User Training: Provide comprehensive training sessions for our staff to ensure proper utilisation of the software's features.

Data Migration: Migrate existing data from our current systems to the new software solution without data loss.

Ongoing Support: Offer technical support and maintenance services post-implementation, including regular updates and bug fixes.

two.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

two.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months


This contract is subject to renewal


Description of renewals

TWUL envisages that the contract will be awarded for an initial term of 3 years with options to extend up to a maximum duration of 3 years.

two.2.9) Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 10

two.2.10) Information about variants

Variants will be accepted: Yes

two.2.11) Information about options

Options: Yes

Description of options

TWUL envisages that the contract will be awarded for an initial term of 3 years with options to extend up to a maximum duration of 3 years.

Section three. Legal, economic, financial and technical information

three.1) Conditions for participation

three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions

As detailed in the PQQ.

three.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

three.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

three.1.4) Objective rules and criteria for participation

List and brief description of rules and criteria

As detailed in the PQQ.

three.1.6) Deposits and guarantees required

Bonds and/or parent company guarantees of performance and financial standing may be required.

three.1.7) Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them

As detailed in the ITN.

three.1.8) Legal form to be taken by the group of economic operators to whom the contract is to be awarded

Consortia may be required to form a legal entity prior to any award.

three.2) Conditions related to the contract

three.2.2) Contract performance conditions

As detailed in the ITN.

Section four. Procedure

four.1) Description

four.1.1) Type of procedure

Negotiated procedure with prior call for competition

four.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement

Framework agreement with a single operator

four.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

four.2) Administrative information

four.2.2) Time limit for receipt of tenders or requests to participate

Originally published as:


8 January 2024

Local time


Changed to:


2 February 2024

Local time


See the change notice.

four.2.4) Languages in which tenders or requests to participate may be submitted


Section six. Complementary information

six.1) Information about recurrence

This is a recurrent procurement: Yes

six.2) Information about electronic workflows

Electronic ordering will be used

Electronic invoicing will be accepted

Electronic payment will be used

six.3) Additional information

All suppliers who wish to respond to this notice must request a pre-qualification questionnaire (PQQ) by using the link in Section I.3 of this Notice, i.e. www.thameswater.co.uk/procurement.

six.4) Procedures for review

six.4.1) Review body

Thames Water Utilities Limited

Head Office, Clearwater Court, Vastern Road






United Kingdom

Internet address


six.4.3) Review procedure

Precise information on deadline(s) for review procedures

Thames Water Utilities Limited will operate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.

The Utilities Contracts Regulations 2016 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).