{ "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/ocds-h6vhtk-050972?limit=100&updatedTo=2026-06-25T11:04:25", "version": "1.1", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ], "publishedDate": "2026-03-27T10:43:50Z", "publisher": { "name": "Cabinet Office", "scheme": "GB-GOR", "uid": "D2", "uri": "https://www.gov.uk/government/organisations/cabinet-office" }, "license": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/", "publicationPolicy": "https://www.gov.uk/government/publications/open-contracting", "releases": [ { "id": "028372-2026", "tag": [ "award", "contract" ], "date": "2026-03-27T10:43:50Z", "initiationType": "tender", "ocid": "ocds-h6vhtk-050972", "parties": [ { "name": "NHS Shared Business Services Limited", "id": "GB-COH-05280446", "identifier": { "scheme": "GB-COH", "id": "05280446" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PDVT-6171-VHCX" } ], "address": { "streetAddress": "1 Bartholomew Close", "locality": "London", "postalCode": "EC1A 7BL", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "nsbs.categorymanagementsourcing@nhs.net" }, "roles": [ "buyer" ], "details": { "url": "https://www.sbs.nhs.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicUndertaking", "description": "Public undertaking" } ] } }, { "name": "AIRE LOGIC LIMITED", "id": "GB-COH-06233174", "identifier": { "scheme": "GB-COH", "id": "06233174" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PLNB-3256-HBGD" } ], "address": { "streetAddress": "Aireside House, Aire Street", "locality": "Leeds", "postalCode": "LS1 4HT", "country": "GB", "countryName": "United Kingdom", "region": "UKE42" }, "contactPoint": { "email": "procurement@airelogic.com" }, "roles": [ "supplier" ], "details": { "url": "https://www.airelogic.com/", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "Attend Anywhere PTY Ltd", "id": "GB-PPON-PGTT-3571-VLRM", "identifier": { "scheme": "GB-PPON", "id": "PGTT-3571-VLRM" }, "address": { "streetAddress": "Level 44, 600 Bourke Street", "locality": "Melbourne, Victoria,", "postalCode": "3000", "country": "AU", "countryName": "Australia", "region": "AU" }, "contactPoint": { "email": "attendanywhere.bids@inductionhealthcare.com" }, "roles": [ "supplier" ], "details": { "url": "https://www.inductionhealthcare.com/", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "CINOS LIMITED", "id": "GB-COH-06414023", "identifier": { "scheme": "GB-COH", "id": "06414023" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PMHM-1916-HWPV" } ], "address": { "streetAddress": "Unit 4.9 Frimley 4 Business Park", "locality": "Frimley", "postalCode": "GU16 7SG", "country": "GB", "countryName": "United Kingdom", "region": "UKJ37" }, "contactPoint": { "email": "bids@cinos.co.uk" }, "roles": [ "supplier" ], "details": { "url": "http://cinos.net", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "CONTINUOUS DATAPRINT (U.K.) LIMITED", "id": "GB-COH-02696956", "identifier": { "scheme": "GB-COH", "id": "02696956" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PXTR-3672-NYMP" } ], "address": { "streetAddress": "74-82 Rose Lane, Mossley Hill", "locality": "Liverpool", "postalCode": "L18 8EE", "country": "GB", "countryName": "United Kingdom", "region": "UKD72" }, "contactPoint": { "email": "tenders@cdp.co.uk" }, "roles": [ "supplier" ], "details": { "url": "http://www.cdp.co.uk", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "EBO.AI (UK) LTD", "id": "GB-COH-11544587", "identifier": { "scheme": "GB-COH", "id": "11544587" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PYNM-6436-PRLN" } ], "address": { "streetAddress": "Crown House", "locality": "Burnley", "postalCode": "BB11 5TE", "country": "GB", "countryName": "United Kingdom", "region": "UKD46" }, "contactPoint": { "email": "hello@ebo.ai" }, "roles": [ "supplier" ], "details": { "url": "http://ebo.ai", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "ICNH LTD", "id": "GB-COH-08149394", "identifier": { "scheme": "GB-COH", "id": "08149394" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PMXC-6137-WHYY" } ], "address": { "streetAddress": "128 City Road", "locality": "London", "postalCode": "EC1V 2NX", "country": "GB", "countryName": "United Kingdom", "region": "UKI43" }, "contactPoint": { "email": "bids@drdoctor.co.uk" }, "roles": [ "supplier" ], "details": { "url": "https://www.drdoctor.co.uk/", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "Micom Technologies Ltd", "id": "GB-PPON-PPCQ-1115-VTYR", "identifier": { "scheme": "GB-PPON", "id": "PPCQ-1115-VTYR" }, "address": { "streetAddress": "Unit 3 Quinn Close", "locality": "Coventry", "postalCode": "CV3 4LH", "country": "GB", "countryName": "United Kingdom", "region": "UKG33" }, "contactPoint": { "email": "cavan@imailcomms.com" }, "roles": [ "supplier" ], "details": { "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "IMIMOBILE EUROPE LIMITED", "id": "GB-COH-04833052", "identifier": { "scheme": "GB-COH", "id": "04833052" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PHMR-6478-DZDJ" } ], "address": { "streetAddress": "C/O Cisco, Park House, 16-18 Finsbury Circus,", "locality": "London", "postalCode": "EC2M 7EB", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "cpaas_bid_desk@cisco.com" }, "roles": [ "supplier" ], "details": { "url": "https://cpaas.webex.com/", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "MBA GROUP LIMITED", "id": "GB-COH-02343859", "identifier": { "scheme": "GB-COH", "id": "02343859" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PDXB-3148-NGCJ" } ], "address": { "streetAddress": "MBA House, Garman Road", "locality": "London", "postalCode": "N17 0HW", "country": "GB", "countryName": "United Kingdom", "region": "UKI43" }, "contactPoint": { "email": "bidlibrary@mba-group.com" }, "roles": [ "supplier" ], "details": { "url": "https://www.mba-group.com", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "MED AUTOMATION LTD", "id": "GB-COH-14847297", "identifier": { "scheme": "GB-COH", "id": "14847297" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PQMX-3164-XTYL" } ], "address": { "streetAddress": "41 Oldfields Road", "locality": "Sutton", "postalCode": "SM1 2NB", "country": "GB", "countryName": "United Kingdom", "region": "UKI63" }, "contactPoint": { "email": "Tenders@otua.co.uk" }, "roles": [ "supplier" ], "details": { "url": "http://www.otua.co.uk", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "NETCALL TECHNOLOGY LIMITED", "id": "GB-COH-02831215", "identifier": { "scheme": "GB-COH", "id": "02831215" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PJCY-7652-TRVN" } ], "address": { "streetAddress": "Suite 203, Bedford Heights Brickhill Drive", "locality": "Bedford", "postalCode": "MK41 7PH", "country": "GB", "countryName": "United Kingdom", "region": "UKH24" }, "contactPoint": { "email": "bid.team@netcall.com" }, "roles": [ "supplier" ], "details": { "url": "http://www.netcall.com", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "PSL PRINT MANAGEMENT LTD", "id": "GB-COH-02084294", "identifier": { "scheme": "GB-COH", "id": "02084294" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PDTV-1516-LYYT" } ], "address": { "streetAddress": "Unit A59", "locality": "Longridge Road", "postalCode": "PR2 5ND", "country": "GB", "countryName": "United Kingdom", "region": "UKD45" }, "contactPoint": { "email": "tenders@pslprint.co.uk" }, "roles": [ "supplier" ], "details": { "url": "http://www.pslprint.co.uk", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "RIVIAM DIGITAL CARE LIMITED", "id": "GB-COH-04543806", "identifier": { "scheme": "GB-COH", "id": "04543806" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PTNG-2369-HCQV" } ], "address": { "streetAddress": "Cooper House", "locality": "Shepton Mallet", "postalCode": "BA4 5QE", "country": "GB", "countryName": "United Kingdom", "region": "UKK23" }, "contactPoint": { "email": "hello@riviam.com" }, "roles": [ "supplier" ], "details": { "url": "http://www.riviam.com", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "ZESTY LIMITED", "id": "GB-COH-08294659", "identifier": { "scheme": "GB-COH", "id": "08294659" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PDMC-1826-XDHQ" } ], "address": { "streetAddress": "C/O Pinsent Masons 30 Crown Place", "locality": "London", "postalCode": "EC2A 4ES", "country": "GB", "countryName": "United Kingdom", "region": "UKI41" }, "contactPoint": { "email": "zesty.bids@inductionhealthcare.com" }, "roles": [ "supplier" ], "details": { "url": "https://www.inductionhealthcare.com/", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONS", "id": "GB-COH-00435445", "identifier": { "scheme": "GB-COH", "id": "00435445" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PTMV-1779-DHJR" } ], "address": { "streetAddress": "7-21 Maxwell Street", "locality": "South Shields", "postalCode": "NE33 4PU", "country": "GB", "countryName": "United Kingdom", "region": "UKC22" }, "contactPoint": { "email": "bidteam@harlowprinting.co.uk" }, "roles": [ "supplier" ], "details": { "url": "https://harlowsolutions.co.uk/", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED", "id": "GB-COH-02788181", "identifier": { "scheme": "GB-COH", "id": "02788181" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PJNQ-8838-LTBY" } ], "address": { "streetAddress": "Lower Ground Floor, Park House, 16/18", "locality": "London", "postalCode": "EC2M 7EB", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "tenders@paragon-cc.co.uk" }, "roles": [ "supplier" ], "details": { "url": "https://uk.paragon.world/", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "SERVICE LEVEL MANAGEMENT LIMITED", "id": "GB-COH-02909019", "identifier": { "scheme": "GB-COH", "id": "02909019" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PYYW-6335-HVYW" } ], "address": { "streetAddress": "Broom House 39/43 London Road", "locality": "Benfleet", "postalCode": "SS7 2QL", "country": "GB", "countryName": "United Kingdom", "region": "UKH37" }, "contactPoint": { "email": "enquiries@publisure.co.uk" }, "roles": [ "supplier" ], "details": { "url": "http://www.publisure.com", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "SYNERTEC LIMITED", "id": "GB-COH-03717583", "identifier": { "scheme": "GB-COH", "id": "03717583" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PZLB-6738-DXNM" } ], "address": { "streetAddress": "2 Castle Road", "locality": "Wellington", "postalCode": "TA21 9JQ", "country": "GB", "countryName": "United Kingdom", "region": "UKK23" }, "contactPoint": { "email": "corporate-support@synertec.co.uk" }, "roles": [ "supplier" ], "details": { "url": "https://www.restore.co.uk/synertec/", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "X-ON HEALTH LIMITED", "id": "GB-COH-02578478", "identifier": { "scheme": "GB-COH", "id": "02578478" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PYLL-8369-NLLM" } ], "address": { "streetAddress": "Glebe Farm Down Street", "locality": "Basingstoke", "postalCode": "RG25 2AD", "country": "GB", "countryName": "United Kingdom", "region": "UKJ37" }, "contactPoint": { "email": "products@x-on.co.uk" }, "roles": [ "supplier" ], "details": { "url": "http://www.x-on.co.uk", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "ResQ Limited", "id": "GB-COH-07711754", "identifier": { "scheme": "GB-COH", "id": "07711754" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PZNJ-5517-NCGZ" } ], "address": { "streetAddress": "1st Floor 1 Paragon Square", "locality": "Hull", "postalCode": "HU1 3JZ", "country": "GB", "countryName": "United Kingdom", "region": "UKE11" }, "contactPoint": { "email": "tenders@resqcs.co.uk" }, "roles": [ "supplier" ], "details": { "url": "https://resqcs.co.uk/", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "TRINSIC LIMITED", "id": "GB-COH-08785847", "identifier": { "scheme": "GB-COH", "id": "08785847" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PVLQ-8862-WGJZ" } ], "address": { "streetAddress": "1640 Parkway, Solent Business Park", "locality": "Fareham", "postalCode": "PO15 7AH", "country": "GB", "countryName": "United Kingdom", "region": "UKJ36" }, "contactPoint": { "email": "info@trinsic.co.uk" }, "roles": [ "supplier" ], "details": { "url": "http://trinsic.co.uk", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "OPUS TRUST MARKETING LIMITED trading as Adare SEC", "id": "GB-PPON-PRDQ-8728-BYPN", "identifier": { "scheme": "GB-PPON", "id": "PRDQ-8728-BYPN" }, "address": { "streetAddress": "133 Scudamore Road", "locality": "Leicester", "postalCode": "LE3 1UQ", "country": "GB", "countryName": "United Kingdom", "region": "UKF21" }, "contactPoint": { "email": "bidteam@adaresec.com" }, "roles": [ "supplier" ], "details": { "url": "http://www.adaresec.com", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "Allied Publicity Services (Manchester) Limited", "id": "GB-COH-681528", "identifier": { "scheme": "GB-COH", "id": "681528" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PLHR-2893-BNZQ" } ], "address": { "streetAddress": "APS Group, Chetham House, Bird Hall Lane", "locality": "Stockport", "postalCode": "SK3 0ZP", "country": "GB", "countryName": "United Kingdom", "region": "UKD35" }, "contactPoint": { "email": "tenders@theapsgroup.com" }, "roles": [ "supplier" ], "details": { "url": "https://theapsgroup.com/", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "CFH DOCMAIL LTD", "id": "GB-COH-01716891", "identifier": { "scheme": "GB-COH", "id": "01716891" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PTXD-3245-GLLX" } ], "address": { "streetAddress": "St Peter's Park, Westfield", "locality": "Radstock, Somerset", "postalCode": "BA3 3UP", "country": "GB", "countryName": "United Kingdom", "region": "UKK12" }, "contactPoint": { "email": "tenders@cfh.com" }, "roles": [ "supplier" ], "details": { "url": "http://www.cfh.com", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "CIVICA UK LIMITED", "id": "GB-COH-01628868", "identifier": { "scheme": "GB-COH", "id": "01628868" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PCMJ-9641-QWWM" } ], "address": { "streetAddress": "Southbank Central, 30 Stamford Street", "locality": "London", "postalCode": "SE1 9LQ", "country": "GB", "countryName": "United Kingdom", "region": "UKI44" }, "contactPoint": { "email": "BidSupport@civica.com" }, "roles": [ "supplier" ], "details": { "url": "https://www.civica.com/en-gb/", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "PENPOLE CONSULTING LTD", "id": "GB-COH-11397316", "identifier": { "scheme": "GB-COH", "id": "11397316" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PLMG-5549-YJZT" } ], "address": { "streetAddress": "29 Great George Street", "locality": "Bristol", "postalCode": "BS1 5QT", "country": "GB", "countryName": "United Kingdom", "region": "UKK11" }, "contactPoint": { "email": "psopportunities@penpole.co.uk" }, "roles": [ "supplier" ], "details": { "url": "http://penpole.co.uk", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "PICKER INSTITUTE EUROPE", "id": "GB-COH-03908160", "identifier": { "scheme": "GB-COH", "id": "03908160" }, "additionalIdentifiers": [ { "scheme": "GB-CHC", "id": "1081688" } ], "address": { "streetAddress": "Suite 6, Fountain House 1200 Parkway Court,", "locality": "Oxford", "postalCode": "OX4 2JY", "country": "GB", "countryName": "United Kingdom", "region": "UKJ14" }, "contactPoint": { "email": "picker.tenders@pickereurope.ac.uk" }, "roles": [ "supplier" ], "details": { "url": "https://picker.org/", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "RICOH UK LIMITED", "id": "GB-COH-01271033", "identifier": { "scheme": "GB-COH", "id": "01271033" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PMHC-4165-CBLG" } ], "address": { "streetAddress": "900 Pavilion Drive", "locality": "Northampton", "postalCode": "NN4 7RG", "country": "GB", "countryName": "United Kingdom", "region": "UKF24" }, "contactPoint": { "email": "bid.team@ricoh.co.uk" }, "roles": [ "supplier" ], "details": { "url": "http://www.ricoh.co.uk", "scale": "large", "vcse": true, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "WEBPOST LIMITED", "id": "GB-COH-08198782", "identifier": { "scheme": "GB-COH", "id": "08198782" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PDLP-4626-MPTY" } ], "address": { "streetAddress": "Sucklings Yard", "locality": "Ware", "postalCode": "SG12 9EN", "country": "GB", "countryName": "United Kingdom", "region": "UKH23" }, "contactPoint": { "email": "info@webpost.com" }, "roles": [ "supplier" ], "details": { "url": "http://www.webpost.com", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "IQVIA LTD.", "id": "GB-COH-03022416", "identifier": { "scheme": "GB-COH", "id": "03022416" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PBCP-5951-LYMH" } ], "address": { "streetAddress": "3 Forbury Place", "locality": "Reading", "postalCode": "RG1 3JH", "country": "GB", "countryName": "United Kingdom", "region": "UKJ11" }, "contactPoint": { "email": "HSS_salesenablement@iqvia.com" }, "roles": [ "supplier" ], "details": { "url": "http://www.iqvia.com", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "IWGC LIMITED", "id": "GB-COH-06632290", "identifier": { "scheme": "GB-COH", "id": "06632290" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PQHZ-8759-PNJR" } ], "address": { "streetAddress": "Suite 16 Fairfax House Cromwell Park", "locality": "Chipping Norton", "postalCode": "OX7 5SR", "country": "GB", "countryName": "United Kingdom", "region": "UKJ14" }, "contactPoint": { "email": "jon.twinn@iwantgreatcare.org" }, "roles": [ "supplier" ], "details": { "url": "http://www.iwantgreatcare.org", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "SERCO LIMITED", "id": "GB-COH-00242246", "identifier": { "scheme": "GB-COH", "id": "00242246" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PMNV-5613-PQMY" } ], "address": { "streetAddress": "Serco House, 16 Bartley Wood Business Park, Bartley Way", "locality": "Hook, Hampshire", "postalCode": "RG27 9UY", "country": "GB", "countryName": "United Kingdom", "region": "UKJ37" }, "contactPoint": { "email": "generalenquiries@serco.com" }, "roles": [ "supplier" ], "details": { "url": "https://www.serco.com/", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "SOCIALOPTIC LTD", "id": "GB-COH-06990426", "identifier": { "scheme": "GB-COH", "id": "06990426" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PQJQ-7952-HJGZ" } ], "address": { "streetAddress": "2 Park Court", "locality": "West Byfleet", "postalCode": "KT14 6SD", "country": "GB", "countryName": "United Kingdom", "region": "UKJ25" }, "contactPoint": { "email": "info@socialoptic.com" }, "roles": [ "supplier" ], "details": { "url": "https://socialoptic.com/", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } } ], "buyer": { "id": "GB-COH-05280446", "name": "NHS Shared Business Services Limited" }, "tender": { "id": "SBS10521", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Patient/Citizen Communication, Engagement & Hybrid Mail Solutions", "description": "NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework.\nNHS Shared Business Services Limited (NHS SBS) has put in place a Framework Agreement for the provision of Procurement of Patient Communication, Engagement & Hybrid Mail Solutions and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations.\nOur Approved Organisation list can be found on: \nhttps://www.sbs.nhs.uk/services/framework-agreements-categories/ \nThe framework includes:\nLot 1 - Online (Digital) Communication\nInternet based online digital communication services and platforms such as smartphone applications, online Patient Engagement Portals (PEP), digital letters, digital delivery of correspondence and predictive analytics. \nLot 2 - Messaging\nThe provision of automated one way and two way messaging solutions including mobile messaging (SMS) and digital messaging platforms. \nLot 3 - Voice\nThe provision of an Agent Calls service based from Call Centres, providing the ability to make outbound contact and respond to an incoming contact or route the contact to a predefined destination. The scope also includes provision of automated one way and two way interactive voice recognition (IVR) services which can cater for different nationalities. The solutions can also cater for hard of hearing patients or are unable to communicate with IVR in the usual manor. \nLot 4 - Hybrid Mail\nThe provision of on and off-site bulk and traditional hybrid mail. Hybrid Mail Solutions provide alternative options to the physical print of mail items, including but not limited to SMS, email, or secure internet communications. \nLot 5 - Patient/Citizen Experience\nSolutions are typically automated internet based online digital feedback services such as web based solutions and smartphone applications. This lot can include Friends & Family Test Service (FFT), surveys or any other services associated with surveys & feedback \nLot 6 - Workforce Communications\nThe provision of an automated one way and two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as fax machines and analogue pagers.\nLot 7 - Combined Solutions\nCombined end-to-end communications that can include elements from any of the previous Lots.", "status": "complete", "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "participationFees": [ { "type": [ "win" ], "relativeValue": { "proportion": 0.02, "monetaryValue": "award" }, "description": "We apply an NCIS (NHS Contracted Income Stream) levy to all sales under our Frameworks, which underpins the funding and investment for our contracting routes and category support to the NHS. This levy is applied as a percentage fee within the Frameworks between the Authority and the Supplier. \nPlease see the Corporate Requirements document within the Key Attachments section of the SAP Ariba Souring Event for further details", "id": "ocds-h6vhtk-050972" } ], "techniques": { "hasFrameworkAgreement": true, "frameworkAgreement": { "method": "withAndWithoutReopeningCompetition", "type": "open", "buyerLocationRestrictions": [ { "gazetteer": { "scheme": "GB-ITL", "identifiers": [ "UK" ] } }, { "gazetteer": { "scheme": "GB-ITL", "identifiers": [ "GG" ] } }, { "gazetteer": { "scheme": "GB-ITL", "identifiers": [ "IM" ] } }, { "gazetteer": { "scheme": "GB-ITL", "identifiers": [ "JE" ] } } ], "buyerCategories": "NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework.\nNHS Shared Business Services Limited (NHS SBS) has put in place a Framework Agreement to be used by NHS SBS Approved Organisations.\nOur Approved Organisation list can be found on:\nhttps://www.sbs.nhs.uk/services/framework-agreements-categories/", "description": "There are two procurement routes for an Approved Organisation that wishes to use this Framework. A competitive process between the Suppliers in the relevant Lot, which may be preceded by a capability assessment, or an award without a competitive process to particular Supplier(s)\nSchedule 7 of the Framework explains the rules for both a competitive selection process and an award without a competitive process. \nA competitive selection process is the default ordering procedure under this Framework" } }, "lots": [ { "id": "1", "status": "complete" }, { "id": "2", "status": "complete" }, { "id": "3", "status": "complete" }, { "id": "4", "status": "complete" }, { "id": "5", "status": "complete" }, { "id": "6", "status": "complete" }, { "id": "7", "status": "complete" } ], "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest", "description": "Not published" } ] }, "awards": [ { "id": "1", "status": "active", "mainProcurementCategory": "services", "suppliers": [ { "id": "GB-COH-06233174", "name": "AIRE LOGIC LIMITED" }, { "id": "GB-PPON-PGTT-3571-VLRM", "name": "Attend Anywhere PTY Ltd" }, { "id": "GB-COH-06414023", "name": "CINOS LIMITED" }, { "id": "GB-COH-02696956", "name": "CONTINUOUS DATAPRINT (U.K.) LIMITED" }, { "id": "GB-COH-11544587", "name": "EBO.AI (UK) LTD" }, { "id": "GB-COH-08149394", "name": "ICNH LTD" }, { "id": "GB-PPON-PPCQ-1115-VTYR", "name": "Micom Technologies Ltd" }, { "id": "GB-COH-04833052", "name": "IMIMOBILE EUROPE LIMITED" }, { "id": "GB-COH-02343859", "name": "MBA GROUP LIMITED" }, { "id": "GB-COH-14847297", "name": "MED AUTOMATION LTD" }, { "id": "GB-COH-02831215", "name": "NETCALL TECHNOLOGY LIMITED" }, { "id": "GB-COH-02084294", "name": "PSL PRINT MANAGEMENT LTD" }, { "id": "GB-COH-04543806", "name": "RIVIAM DIGITAL CARE LIMITED" }, { "id": "GB-COH-08294659", "name": "ZESTY LIMITED" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "1" } ], "relatedLots": [ "1" ] }, { "id": "2", "status": "active", "mainProcurementCategory": "services", "suppliers": [ { "id": "GB-COH-06233174", "name": "AIRE LOGIC LIMITED" }, { "id": "GB-COH-06414023", "name": "CINOS LIMITED" }, { "id": "GB-COH-02696956", "name": "CONTINUOUS DATAPRINT (U.K.) LIMITED" }, { "id": "GB-COH-11544587", "name": "EBO.AI (UK) LTD" }, { "id": "GB-COH-00435445", "name": "HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONS" }, { "id": "GB-COH-08149394", "name": "ICNH LTD" }, { "id": "GB-PPON-PPCQ-1115-VTYR", "name": "Micom Technologies Ltd" }, { "id": "GB-COH-04833052", "name": "IMIMOBILE EUROPE LIMITED" }, { "id": "GB-COH-02343859", "name": "MBA GROUP LIMITED" }, { "id": "GB-COH-14847297", "name": "MED AUTOMATION LTD" }, { "id": "GB-COH-02831215", "name": "NETCALL TECHNOLOGY LIMITED" }, { "id": "GB-COH-02788181", "name": "PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED" }, { "id": "GB-COH-02084294", "name": "PSL PRINT MANAGEMENT LTD" }, { "id": "GB-COH-02909019", "name": "SERVICE LEVEL MANAGEMENT LIMITED" }, { "id": "GB-COH-03717583", "name": "SYNERTEC LIMITED" }, { "id": "GB-COH-02578478", "name": "X-ON HEALTH LIMITED" } ], "items": [ { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "2" } ], "relatedLots": [ "2" ] }, { "id": "3", "status": "active", "mainProcurementCategory": "services", "suppliers": [ { "id": "GB-COH-06414023", "name": "CINOS LIMITED" }, { "id": "GB-COH-02696956", "name": "CONTINUOUS DATAPRINT (U.K.) LIMITED" }, { "id": "GB-COH-11544587", "name": "EBO.AI (UK) LTD" }, { "id": "GB-PPON-PPCQ-1115-VTYR", "name": "Micom Technologies Ltd" }, { "id": "GB-COH-04833052", "name": "IMIMOBILE EUROPE LIMITED" }, { "id": "GB-COH-02343859", "name": "MBA GROUP LIMITED" }, { "id": "GB-COH-14847297", "name": "MED AUTOMATION LTD" }, { "id": "GB-COH-02831215", "name": "NETCALL TECHNOLOGY LIMITED" }, { "id": "GB-COH-07711754", "name": "ResQ Limited" }, { "id": "GB-COH-08785847", "name": "TRINSIC LIMITED" }, { "id": "GB-COH-02578478", "name": "X-ON HEALTH LIMITED" } ], "items": [ { "id": "3", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "3" } ], "relatedLots": [ "3" ] }, { "id": "4", "status": "active", "mainProcurementCategory": "services", "suppliers": [ { "id": "GB-PPON-PRDQ-8728-BYPN", "name": "OPUS TRUST MARKETING LIMITED trading as Adare SEC" }, { "id": "GB-COH-681528", "name": "Allied Publicity Services (Manchester) Limited" }, { "id": "GB-COH-01716891", "name": "CFH DOCMAIL LTD" }, { "id": "GB-COH-01628868", "name": "CIVICA UK LIMITED" }, { "id": "GB-COH-02696956", "name": "CONTINUOUS DATAPRINT (U.K.) LIMITED" }, { "id": "GB-COH-00435445", "name": "HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONS" }, { "id": "GB-COH-08149394", "name": "ICNH LTD" }, { "id": "GB-PPON-PPCQ-1115-VTYR", "name": "Micom Technologies Ltd" }, { "id": "GB-COH-04833052", "name": "IMIMOBILE EUROPE LIMITED" }, { "id": "GB-COH-02343859", "name": "MBA GROUP LIMITED" }, { "id": "GB-COH-02788181", "name": "PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED" }, { "id": "GB-COH-11397316", "name": "PENPOLE CONSULTING LTD" }, { "id": "GB-COH-03908160", "name": "PICKER INSTITUTE EUROPE" }, { "id": "GB-COH-02084294", "name": "PSL PRINT MANAGEMENT LTD" }, { "id": "GB-COH-01271033", "name": "RICOH UK LIMITED" }, { "id": "GB-COH-02909019", "name": "SERVICE LEVEL MANAGEMENT LIMITED" }, { "id": "GB-COH-03717583", "name": "SYNERTEC LIMITED" }, { "id": "GB-COH-08198782", "name": "WEBPOST LIMITED" } ], "items": [ { "id": "4", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "4" } ], "relatedLots": [ "4" ] }, { "id": "5", "status": "active", "mainProcurementCategory": "services", "suppliers": [ { "id": "GB-COH-06233174", "name": "AIRE LOGIC LIMITED" }, { "id": "GB-COH-06414023", "name": "CINOS LIMITED" }, { "id": "GB-COH-01628868", "name": "CIVICA UK LIMITED" }, { "id": "GB-COH-02696956", "name": "CONTINUOUS DATAPRINT (U.K.) LIMITED" }, { "id": "GB-COH-11544587", "name": "EBO.AI (UK) LTD" }, { "id": "GB-COH-00435445", "name": "HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONS" }, { "id": "GB-COH-03022416", "name": "IQVIA LTD." }, { "id": "GB-COH-06632290", "name": "IWGC LIMITED" }, { "id": "GB-COH-14847297", "name": "MED AUTOMATION LTD" }, { "id": "GB-COH-03908160", "name": "PICKER INSTITUTE EUROPE" }, { "id": "GB-COH-00242246", "name": "SERCO LIMITED" }, { "id": "GB-COH-06990426", "name": "SOCIALOPTIC LTD" }, { "id": "GB-COH-03717583", "name": "SYNERTEC LIMITED" } ], "items": [ { "id": "5", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "5" } ], "relatedLots": [ "5" ] }, { "id": "6", "status": "active", "mainProcurementCategory": "services", "suppliers": [ { "id": "GB-COH-06414023", "name": "CINOS LIMITED" }, { "id": "GB-COH-02696956", "name": "CONTINUOUS DATAPRINT (U.K.) LIMITED" }, { "id": "GB-COH-11544587", "name": "EBO.AI (UK) LTD" } ], "items": [ { "id": "6", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "6" } ], "relatedLots": [ "6" ] }, { "id": "7", "status": "active", "mainProcurementCategory": "services", "suppliers": [ { "id": "GB-COH-06233174", "name": "AIRE LOGIC LIMITED" }, { "id": "GB-COH-06414023", "name": "CINOS LIMITED" }, { "id": "GB-COH-01628868", "name": "CIVICA UK LIMITED" }, { "id": "GB-COH-02696956", "name": "CONTINUOUS DATAPRINT (U.K.) LIMITED" }, { "id": "GB-COH-08149394", "name": "ICNH LTD" }, { "id": "GB-COH-11544587", "name": "EBO.AI (UK) LTD" }, { "id": "GB-COH-00435445", "name": "HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONS" }, { "id": "GB-PPON-PPCQ-1115-VTYR", "name": "Micom Technologies Ltd" }, { "id": "GB-COH-04833052", "name": "IMIMOBILE EUROPE LIMITED" }, { "id": "GB-COH-02343859", "name": "MBA GROUP LIMITED" }, { "id": "GB-COH-14847297", "name": "MED AUTOMATION LTD" }, { "id": "GB-COH-02831215", "name": "NETCALL TECHNOLOGY LIMITED" }, { "id": "GB-COH-02788181", "name": "PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED" }, { "id": "GB-COH-03908160", "name": "PICKER INSTITUTE EUROPE" }, { "id": "GB-COH-02084294", "name": "PSL PRINT MANAGEMENT LTD" }, { "id": "GB-COH-02909019", "name": "SERVICE LEVEL MANAGEMENT LIMITED" }, { "id": "GB-COH-03717583", "name": "SYNERTEC LIMITED" }, { "id": "GB-COH-02578478", "name": "X-ON HEALTH LIMITED" } ], "items": [ { "id": "7", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "7" } ], "relatedLots": [ "7" ] } ], "contracts": [ { "id": "1", "awardID": "1", "title": "Digital (Online) Communication", "status": "active", "period": { "startDate": "2026-02-16T00:00:00Z", "endDate": "2030-02-15T23:59:59Z" }, "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "aboveThreshold": true, "dateSigned": "2026-02-15T00:00:00Z", "documents": [ { "id": "A-13806", "documentType": "contractSigned", "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-13806", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "028372-2026", "documentType": "contractNotice", "noticeType": "UK7", "description": "Contract details notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/028372-2026", "datePublished": "2026-03-27T10:43:50Z", "format": "text/html" } ] }, { "id": "2", "awardID": "2", "title": "Messaging", "status": "active", "period": { "startDate": "2026-02-16T00:00:00Z", "endDate": "2030-02-15T23:59:59Z" }, "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "aboveThreshold": true, "dateSigned": "2026-02-15T00:00:00Z", "documents": [ { "id": "A-13807", "documentType": "contractSigned", "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-13807", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "028372-2026", "documentType": "contractNotice", "noticeType": "UK7", "description": "Contract details notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/028372-2026", "datePublished": "2026-03-27T10:43:50Z", "format": "text/html" } ] }, { "id": "3", "awardID": "3", "title": "Voice", "status": "active", "period": { "startDate": "2026-02-16T00:00:00Z", "endDate": "2030-02-03T23:59:59Z" }, "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "aboveThreshold": true, "dateSigned": "2026-02-15T00:00:00Z", "documents": [ { "id": "A-13809", "documentType": "contractSigned", "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-13809", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "028372-2026", "documentType": "contractNotice", "noticeType": "UK7", "description": "Contract details notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/028372-2026", "datePublished": "2026-03-27T10:43:50Z", "format": "text/html" } ] }, { "id": "4", "awardID": "4", "title": "Hybrid Mail", "status": "active", "period": { "startDate": "2026-02-16T00:00:00Z", "endDate": "2030-02-03T23:59:59Z" }, "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "aboveThreshold": true, "dateSigned": "2026-02-15T00:00:00Z", "documents": [ { "id": "A-13810", "documentType": "contractSigned", "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-13810", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "028372-2026", "documentType": "contractNotice", "noticeType": "UK7", "description": "Contract details notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/028372-2026", "datePublished": "2026-03-27T10:43:50Z", "format": "text/html" } ] }, { "id": "5", "awardID": "5", "title": "Patient/Citizen Experience", "status": "active", "period": { "startDate": "2026-02-16T00:00:00Z", "endDate": "2030-02-03T23:59:59Z" }, "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "aboveThreshold": true, "dateSigned": "2026-02-15T00:00:00Z", "documents": [ { "id": "A-13811", "documentType": "contractSigned", "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-13811", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "028372-2026", "documentType": "contractNotice", "noticeType": "UK7", "description": "Contract details notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/028372-2026", "datePublished": "2026-03-27T10:43:50Z", "format": "text/html" } ] }, { "id": "6", "awardID": "6", "title": "Workforce Communications", "status": "active", "period": { "startDate": "2026-02-16T00:00:00Z", "endDate": "2030-02-03T23:59:59Z" }, "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "aboveThreshold": true, "dateSigned": "2026-02-15T00:00:00Z", "documents": [ { "id": "A-13812", "documentType": "contractSigned", "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-13812", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "028372-2026", "documentType": "contractNotice", "noticeType": "UK7", "description": "Contract details notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/028372-2026", "datePublished": "2026-03-27T10:43:50Z", "format": "text/html" } ] }, { "id": "7", "awardID": "7", "title": "Combined Solutions", "status": "active", "period": { "startDate": "2026-02-16T00:00:00Z", "endDate": "2030-02-03T23:59:59Z" }, "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "aboveThreshold": true, "dateSigned": "2026-02-15T00:00:00Z", "documents": [ { "id": "A-13828", "documentType": "contractSigned", "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-13828", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "028372-2026", "documentType": "contractNotice", "noticeType": "UK7", "description": "Contract details notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/028372-2026", "datePublished": "2026-03-27T10:43:50Z", "format": "text/html" } ] } ], "language": "en" }, { "id": "081250-2025", "tag": [ "award", "contract" ], "date": "2025-12-09T17:58:45Z", "initiationType": "tender", "ocid": "ocds-h6vhtk-050972", "parties": [ { "name": "NHS Shared Business Services Limited", "id": "GB-COH-05280446", "identifier": { "scheme": "GB-COH", "id": "05280446" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PDVT-6171-VHCX" } ], "address": { "streetAddress": "Three Cherry Trees Lane", "locality": "Hemel Hempstead", "postalCode": "HP2 7AH", "country": "GB", "countryName": "United Kingdom", "region": "UKH23" }, "contactPoint": { "email": "nsbs.categorymanagementsourcing@nhs.net" }, "roles": [ "buyer" ], "details": { "url": "https://www.sbs.nhs.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicUndertaking", "description": "Public undertaking" } ] } }, { "name": "AIRE LOGIC LIMITED", "id": "GB-COH-06233174", "identifier": { "scheme": "GB-COH", "id": "06233174" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PLNB-3256-HBGD" } ], "address": { "streetAddress": "Aireside House, Aire Street", "locality": "Leeds", "postalCode": "LS1 4HT", "country": "GB", "countryName": "United Kingdom", "region": "UKE42" }, "contactPoint": { "email": "procurement@airelogic.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "https://www.airelogic.com/", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "Attend Anywhere PTY Ltd", "id": "GB-PPON-PGTT-3571-VLRM", "identifier": { "scheme": "GB-PPON", "id": "PGTT-3571-VLRM" }, "address": { "streetAddress": "Level 44, 600 Bourke Street", "locality": "Melbourne, Victoria,", "postalCode": "3000", "country": "AU", "countryName": "Australia", "region": "AU" }, "contactPoint": { "email": "attendanywhere.bids@inductionhealthcare.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "https://www.inductionhealthcare.com/", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "CINOS LIMITED", "id": "GB-COH-06414023", "identifier": { "scheme": "GB-COH", "id": "06414023" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PMHM-1916-HWPV" } ], "address": { "streetAddress": "Unit 4.9 Frimley 4 Business Park", "locality": "Frimley", "postalCode": "GU16 7SG", "country": "GB", "countryName": "United Kingdom", "region": "UKJ37" }, "contactPoint": { "email": "bids@cinos.co.uk" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://cinos.net", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "CONTINUOUS DATAPRINT (U.K.) LIMITED", "id": "GB-COH-02696956", "identifier": { "scheme": "GB-COH", "id": "02696956" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PXTR-3672-NYMP" } ], "address": { "streetAddress": "74-82 Rose Lane, Mossley Hill", "locality": "Liverpool", "postalCode": "L18 8EE", "country": "GB", "countryName": "United Kingdom", "region": "UKD72" }, "contactPoint": { "email": "tenders@cdp.co.uk" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.cdp.co.uk", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "EBO.AI (UK) LTD", "id": "GB-COH-11544587", "identifier": { "scheme": "GB-COH", "id": "11544587" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PYNM-6436-PRLN" } ], "address": { "streetAddress": "Crown House", "locality": "Burnley", "postalCode": "BB11 5TE", "country": "GB", "countryName": "United Kingdom", "region": "UKD46" }, "contactPoint": { "email": "hello@ebo.ai" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://ebo.ai", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "ICNH LTD", "id": "GB-COH-08149394", "identifier": { "scheme": "GB-COH", "id": "08149394" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PMXC-6137-WHYY" } ], "address": { "streetAddress": "128 City Road", "locality": "London", "postalCode": "EC1V 2NX", "country": "GB", "countryName": "United Kingdom", "region": "UKI43" }, "contactPoint": { "email": "bids@drdoctor.co.uk" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "https://www.drdoctor.co.uk/", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "IMAIL COMMS LIMITED", "id": "GB-COH-13535125", "identifier": { "scheme": "GB-COH", "id": "13535125" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PPCQ-1115-VTYR" } ], "address": { "streetAddress": "Unit 3 Manor Park Ind Est.", "locality": "Coventry", "postalCode": "CV3 4LH", "country": "GB", "countryName": "United Kingdom", "region": "UKG33" }, "contactPoint": { "email": "sales@imailcomms.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.imailcomms.com", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "IMIMOBILE EUROPE LIMITED", "id": "GB-COH-04833052", "identifier": { "scheme": "GB-COH", "id": "04833052" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PHMR-6478-DZDJ" } ], "address": { "streetAddress": "C/O Cisco, Park House, 16-18 Finsbury Circus,", "locality": "London", "postalCode": "EC2M 7EB", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "cpaas_bid_desk@cisco.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "https://cpaas.webex.com/", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "MBA GROUP LIMITED", "id": "GB-COH-02343859", "identifier": { "scheme": "GB-COH", "id": "02343859" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PDXB-3148-NGCJ" } ], "address": { "streetAddress": "MBA House, Garman Road", "locality": "London", "postalCode": "N17 0HW", "country": "GB", "countryName": "United Kingdom", "region": "UKI43" }, "contactPoint": { "email": "bidlibrary@mba-group.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "https://www.mba-group.com", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "MED AUTOMATION LTD", "id": "GB-COH-14847297", "identifier": { "scheme": "GB-COH", "id": "14847297" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PQMX-3164-XTYL" } ], "address": { "streetAddress": "41 Oldfields Road", "locality": "Sutton", "postalCode": "SM1 2NB", "country": "GB", "countryName": "United Kingdom", "region": "UKI63" }, "contactPoint": { "email": "Tenders@otua.co.uk" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.otua.co.uk", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "NETCALL TECHNOLOGY LIMITED", "id": "GB-COH-02831215", "identifier": { "scheme": "GB-COH", "id": "02831215" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PJCY-7652-TRVN" } ], "address": { "streetAddress": "Suite 203, Bedford Heights Brickhill Drive", "locality": "Bedford", "postalCode": "MK41 7PH", "country": "GB", "countryName": "United Kingdom", "region": "UKH24" }, "contactPoint": { "email": "bid.team@netcall.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.netcall.com", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "PSL PRINT MANAGEMENT LTD", "id": "GB-COH-02084294", "identifier": { "scheme": "GB-COH", "id": "02084294" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PDTV-1516-LYYT" } ], "address": { "streetAddress": "Unit A59", "locality": "Longridge Road", "postalCode": "PR2 5ND", "country": "GB", "countryName": "United Kingdom", "region": "UKD45" }, "contactPoint": { "email": "tenders@pslprint.co.uk" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.pslprint.co.uk", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "RIVIAM DIGITAL CARE LIMITED", "id": "GB-COH-04543806", "identifier": { "scheme": "GB-COH", "id": "04543806" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PTNG-2369-HCQV" } ], "address": { "streetAddress": "Cooper House", "locality": "Shepton Mallet", "postalCode": "BA4 5QE", "country": "GB", "countryName": "United Kingdom", "region": "UKK23" }, "contactPoint": { "email": "hello@riviam.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.riviam.com", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "ZESTY LIMITED", "id": "GB-COH-08294659", "identifier": { "scheme": "GB-COH", "id": "08294659" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PDMC-1826-XDHQ" } ], "address": { "streetAddress": "C/O Pinsent Masons 30 Crown Place", "locality": "London", "postalCode": "EC2A 4ES", "country": "GB", "countryName": "United Kingdom", "region": "UKI41" }, "contactPoint": { "email": "zesty.bids@inductionhealthcare.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "https://www.inductionhealthcare.com/", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONS", "id": "GB-COH-00435445", "identifier": { "scheme": "GB-COH", "id": "00435445" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PTMV-1779-DHJR" } ], "address": { "streetAddress": "7-21 Maxwell Street", "locality": "South Shields", "postalCode": "NE33 4PU", "country": "GB", "countryName": "United Kingdom", "region": "UKC22" }, "contactPoint": { "email": "bidteam@harlowprinting.co.uk" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "https://harlowsolutions.co.uk/", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED", "id": "GB-COH-02788181", "identifier": { "scheme": "GB-COH", "id": "02788181" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PJNQ-8838-LTBY" } ], "address": { "streetAddress": "Lower Ground Floor, Park House, 16/18", "locality": "London", "postalCode": "EC2M 7EB", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "tenders@paragon-cc.co.uk" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "https://uk.paragon.world/", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "SERVICE LEVEL MANAGEMENT LIMITED", "id": "GB-COH-02909019", "identifier": { "scheme": "GB-COH", "id": "02909019" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PYYW-6335-HVYW" } ], "address": { "streetAddress": "Broom House 39/43 London Road", "locality": "Benfleet", "postalCode": "SS7 2QL", "country": "GB", "countryName": "United Kingdom", "region": "UKH37" }, "contactPoint": { "email": "enquiries@publisure.co.uk" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.publisure.com", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "SYNERTEC LIMITED", "id": "GB-COH-03717583", "identifier": { "scheme": "GB-COH", "id": "03717583" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PZLB-6738-DXNM" } ], "address": { "streetAddress": "2 Castle Road", "locality": "Wellington", "postalCode": "TA21 9JQ", "country": "GB", "countryName": "United Kingdom", "region": "UKK23" }, "contactPoint": { "email": "corporate-support@synertec.co.uk" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "https://synertec.co.uk/", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "X-ON HEALTH LIMITED", "id": "GB-COH-02578478", "identifier": { "scheme": "GB-COH", "id": "02578478" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PYLL-8369-NLLM" } ], "address": { "streetAddress": "Glebe Farm Down Street", "locality": "Basingstoke", "postalCode": "RG25 2AD", "country": "GB", "countryName": "United Kingdom", "region": "UKJ37" }, "contactPoint": { "email": "products@x-on.co.uk" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.x-on.co.uk", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "ResQ Limited", "id": "GB-COH-07711754", "identifier": { "scheme": "GB-COH", "id": "07711754" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PZNJ-5517-NCGZ" } ], "address": { "streetAddress": "1st Floor 1 Paragon Square", "locality": "Hull", "postalCode": "HU1 3JZ", "country": "GB", "countryName": "United Kingdom", "region": "UKE11" }, "contactPoint": { "email": "tenders@resqcs.co.uk" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "https://resqcs.co.uk/", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "TRINSIC LIMITED", "id": "GB-COH-08785847", "identifier": { "scheme": "GB-COH", "id": "08785847" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PVLQ-8862-WGJZ" } ], "address": { "streetAddress": "1640 Parkway, Solent Business Park", "locality": "Fareham", "postalCode": "PO15 7AH", "country": "GB", "countryName": "United Kingdom", "region": "UKJ36" }, "contactPoint": { "email": "info@trinsic.co.uk" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://trinsic.co.uk", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "OPUS TRUST MARKETING LIMITED", "id": "GB-COH-03829462", "identifier": { "scheme": "GB-COH", "id": "03829462" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PRDQ-8728-BYPN" } ], "address": { "streetAddress": "133 Scudamore Road", "locality": "Leicester", "postalCode": "LE3 1UQ", "country": "GB", "countryName": "United Kingdom", "region": "UKF21" }, "contactPoint": { "email": "bidteam@adaresec.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.adaresec.com", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "Allied Publicity Services (Manchester) Limited", "id": "GB-COH-681528", "identifier": { "scheme": "GB-COH", "id": "681528" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PLHR-2893-BNZQ" } ], "address": { "streetAddress": "APS Group, Chetham House, Bird Hall Lane", "locality": "Stockport", "postalCode": "SK3 0ZP", "country": "GB", "countryName": "United Kingdom", "region": "UKD35" }, "contactPoint": { "email": "tenders@theapsgroup.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "https://theapsgroup.com/", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "CFH DOCMAIL LTD", "id": "GB-COH-01716891", "identifier": { "scheme": "GB-COH", "id": "01716891" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PTXD-3245-GLLX" } ], "address": { "streetAddress": "St Peter's Park, Westfield", "locality": "Radstock, Somerset", "postalCode": "BA3 3UP", "country": "GB", "countryName": "United Kingdom", "region": "UKK12" }, "contactPoint": { "email": "tenders@cfh.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.cfh.com", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "CIVICA UK LIMITED", "id": "GB-COH-01628868", "identifier": { "scheme": "GB-COH", "id": "01628868" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PCMJ-9641-QWWM" } ], "address": { "streetAddress": "Southbank Central, 30 Stamford Street", "locality": "London", "postalCode": "SE1 9LQ", "country": "GB", "countryName": "United Kingdom", "region": "UKI44" }, "contactPoint": { "email": "BidSupport@civica.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "https://www.civica.com/en-gb/", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "PENPOLE CONSULTING LTD", "id": "GB-COH-11397316", "identifier": { "scheme": "GB-COH", "id": "11397316" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PLMG-5549-YJZT" } ], "address": { "streetAddress": "29 Great George Street", "locality": "Bristol", "postalCode": "BS1 5QT", "country": "GB", "countryName": "United Kingdom", "region": "UKK11" }, "contactPoint": { "email": "psopportunities@penpole.co.uk" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://penpole.co.uk", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "PICKER INSTITUTE EUROPE", "id": "GB-COH-03908160", "identifier": { "scheme": "GB-COH", "id": "03908160" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PPGX-3762-YZTD" } ], "address": { "streetAddress": "Suite 6, Fountain House 1200 Parkway Court,", "locality": "Oxford", "postalCode": "OX4 2JY", "country": "GB", "countryName": "United Kingdom", "region": "UKJ14" }, "contactPoint": { "email": "picker.tenders@pickereurope.ac.uk" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "https://picker.org/", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "name": "RICOH UK LIMITED", "id": "GB-COH-01271033", "identifier": { "scheme": "GB-COH", "id": "01271033" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PMHC-4165-CBLG" } ], "address": { "streetAddress": "900 Pavilion Drive", "locality": "Northampton", "postalCode": "NN4 7RG", "country": "GB", "countryName": "United Kingdom", "region": "UKF24" }, "contactPoint": { "email": "bid.team@ricoh.co.uk" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.ricoh.co.uk", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "WEBPOST LIMITED", "id": "GB-COH-08198782", "identifier": { "scheme": "GB-COH", "id": "08198782" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PDLP-4626-MPTY" } ], "address": { "streetAddress": "Sucklings Yard", "locality": "Ware", "postalCode": "SG12 9EN", "country": "GB", "countryName": "United Kingdom", "region": "UKH23" }, "contactPoint": { "email": "info@webpost.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.webpost.com", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "IQVIA LTD.", "id": "GB-COH-03022416", "identifier": { "scheme": "GB-COH", "id": "03022416" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PBCP-5951-LYMH" } ], "address": { "streetAddress": "3 Forbury Place", "locality": "Reading", "postalCode": "RG1 3JH", "country": "GB", "countryName": "United Kingdom", "region": "UKJ11" }, "contactPoint": { "email": "HSS_salesenablement@iqvia.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.iqvia.com", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "IWGC LIMITED", "id": "GB-COH-06632290", "identifier": { "scheme": "GB-COH", "id": "06632290" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PQHZ-8759-PNJR" } ], "address": { "streetAddress": "Suite 16 Fairfax House Cromwell Park", "locality": "Chipping Norton", "postalCode": "OX7 5SR", "country": "GB", "countryName": "United Kingdom", "region": "UKJ14" }, "contactPoint": { "email": "jon.twinn@iwantgreatcare.org" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.iwantgreatcare.org", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "SERCO LIMITED", "id": "GB-COH-00242246", "identifier": { "scheme": "GB-COH", "id": "00242246" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PMNV-5613-PQMY" } ], "address": { "streetAddress": "Serco House, 16 Bartley Wood Business Park, Bartley Way", "locality": "Hook, Hampshire", "postalCode": "RG27 9UY", "country": "GB", "countryName": "United Kingdom", "region": "UKJ37" }, "contactPoint": { "email": "generalenquiries@serco.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "https://www.serco.com/", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } }, { "name": "SOCIALOPTIC LTD", "id": "GB-COH-06990426", "identifier": { "scheme": "GB-COH", "id": "06990426" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PQJQ-7952-HJGZ" } ], "address": { "streetAddress": "2 Park Court", "locality": "West Byfleet", "postalCode": "KT14 6SD", "country": "GB", "countryName": "United Kingdom", "region": "UKJ25" }, "contactPoint": { "email": "info@socialoptic.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "https://socialoptic.com/", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Induction Healthcare Group PLC\nCompanies House number 11852026\nType Organisation\nCategory Parent or subsidiary company\nRegistered address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, UK\nPostal address c/o Pinsent Masons, 30 Crown Place, Earl Street, ,\nLondon, EC2A 4ES, U" } } ], "buyer": { "id": "GB-COH-05280446", "name": "NHS Shared Business Services Limited" }, "tender": { "id": "SBS10521", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Patient/Citizen Communication, Engagement & Hybrid Mail Solutions", "description": "NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework.\nNHS Shared Business Services Limited (NHS SBS) has put in place a Framework Agreement for the provision of Procurement of Patient Communication, Engagement & Hybrid Mail Solutions and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations.\nOur Approved Organisation list can be found on: \nhttps://www.sbs.nhs.uk/services/framework-agreements-categories/ \nThe framework includes:\nLot 1 - Online (Digital) Communication\nInternet based online digital communication services and platforms such as smartphone applications, online Patient Engagement Portals (PEP), digital letters, digital delivery of correspondence and predictive analytics. \nLot 2 - Messaging\nThe provision of automated one way and two way messaging solutions including mobile messaging (SMS) and digital messaging platforms.\nLot 3 - Voice\nThe provision of an Agent Calls service based from Call Centres, providing the ability to make outbound contact and respond to an incoming contact or route the contact to a predefined destination. The scope also includes provision of automated one way and two way interactive voice recognition (IVR) services which can cater for different nationalities. The solutions can also cater for hard of hearing patients or are unable to communicate with IVR in the usual manor. \nLot 4 - Hybrid Mail\nThe provision of on and off-site bulk and traditional hybrid mail. Hybrid Mail Solutions provide alternative options to the physical print of mail items, including but not limited to SMS, email, or secure internet communications. \nLot 5 - Patient/Citizen Experience\nSolutions are typically automated internet based online digital feedback services such as web based solutions and smartphone applications. This lot can include Friends & Family Test Service (FFT), surveys or any other services associated with surveys & feedback \nLot 6 - Workforce Communications\nThe provision of an automated one way and two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as fax machines and analogue pagers.\nLot 7 - Combined Solutions\nCombined end-to-end communications that can include elements from any of the previous Lots.", "status": "complete", "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "techniques": { "hasFrameworkAgreement": true }, "lots": [ { "id": "1", "status": "complete" }, { "id": "2", "status": "complete" }, { "id": "3", "status": "complete" }, { "id": "4", "status": "complete" }, { "id": "5", "status": "complete" }, { "id": "6", "status": "complete" }, { "id": "7", "status": "complete" } ] }, "bids": { "details": [ { "id": "1", "status": "valid", "tenderers": [ { "id": "GB-COH-06233174", "name": "AIRE LOGIC LIMITED" } ], "relatedLots": [ "1", "2", "5", "7" ] }, { "id": "2", "status": "valid", "tenderers": [ { "id": "GB-PPON-PGTT-3571-VLRM", "name": "Attend Anywhere PTY Ltd" } ], "relatedLots": [ "1" ] }, { "id": "3", "status": "valid", "tenderers": [ { "id": "GB-COH-06414023", "name": "CINOS LIMITED" } ], "relatedLots": [ "1", "2", "3", "5", "6", "7" ] }, { "id": "4", "status": "valid", "tenderers": [ { "id": "GB-COH-02696956", "name": "CONTINUOUS DATAPRINT (U.K.) LIMITED" } ], "relatedLots": [ "1", "2", "3", "4", "5", "6", "7" ] }, { "id": "5", "status": "valid", "tenderers": [ { "id": "GB-COH-11544587", "name": "EBO.AI (UK) LTD" } ], "relatedLots": [ "1", "2", "3", "5", "6", "7" ] }, { "id": "6", "status": "valid", "tenderers": [ { "id": "GB-COH-08149394", "name": "ICNH LTD" } ], "relatedLots": [ "1", "2", "4", "7" ] }, { "id": "7", "status": "valid", "tenderers": [ { "id": "GB-COH-13535125", "name": "IMAIL COMMS LIMITED" } ], "relatedLots": [ "1", "2", "3", "4", "7" ] }, { "id": "8", "status": "valid", "tenderers": [ { "id": "GB-COH-04833052", "name": "IMIMOBILE EUROPE LIMITED" } ], "relatedLots": [ "1", "2", "3", "4", "7" ] }, { "id": "9", "status": "valid", "tenderers": [ { "id": "GB-COH-02343859", "name": "MBA GROUP LIMITED" } ], "relatedLots": [ "1", "2", "3", "4", "7" ] }, { "id": "10", "status": "valid", "tenderers": [ { "id": "GB-COH-14847297", "name": "MED AUTOMATION LTD" } ], "relatedLots": [ "1", "2", "3", "5", "7" ] }, { "id": "11", "status": "valid", "tenderers": [ { "id": "GB-COH-02831215", "name": "NETCALL TECHNOLOGY LIMITED" } ], "relatedLots": [ "1", "2", "3", "7" ] }, { "id": "12", "status": "valid", "tenderers": [ { "id": "GB-COH-02084294", "name": "PSL PRINT MANAGEMENT LTD" } ], "relatedLots": [ "1", "2", "4", "7" ] }, { "id": "13", "status": "valid", "tenderers": [ { "id": "GB-COH-04543806", "name": "RIVIAM DIGITAL CARE LIMITED" } ], "relatedLots": [ "1", "5" ] }, { "id": "14", "status": "valid", "tenderers": [ { "id": "GB-COH-08294659", "name": "ZESTY LIMITED" } ], "relatedLots": [ "1" ] }, { "id": "15", "status": "valid", "tenderers": [ { "id": "GB-COH-00435445", "name": "HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONS" } ], "relatedLots": [ "2", "4", "5", "7" ] }, { "id": "16", "status": "valid", "tenderers": [ { "id": "GB-COH-02788181", "name": "PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED" } ], "relatedLots": [ "2", "4", "7" ] }, { "id": "17", "status": "valid", "tenderers": [ { "id": "GB-COH-02909019", "name": "SERVICE LEVEL MANAGEMENT LIMITED" } ], "relatedLots": [ "2", "4", "7" ] }, { "id": "18", "status": "valid", "tenderers": [ { "id": "GB-COH-03717583", "name": "SYNERTEC LIMITED" } ], "relatedLots": [ "2", "4", "5", "7" ] }, { "id": "19", "status": "valid", "tenderers": [ { "id": "GB-COH-02578478", "name": "X-ON HEALTH LIMITED" } ], "relatedLots": [ "2", "3", "7" ] }, { "id": "20", "status": "valid", "tenderers": [ { "id": "GB-COH-07711754", "name": "ResQ Limited" } ], "relatedLots": [ "3" ] }, { "id": "21", "status": "valid", "tenderers": [ { "id": "GB-COH-08785847", "name": "TRINSIC LIMITED" } ], "relatedLots": [ "3" ] }, { "id": "22", "status": "valid", "tenderers": [ { "id": "GB-COH-03829462", "name": "OPUS TRUST MARKETING LIMITED" } ], "relatedLots": [ "4" ] }, { "id": "23", "status": "valid", "tenderers": [ { "id": "GB-COH-681528", "name": "Allied Publicity Services (Manchester) Limited" } ], "relatedLots": [ "4" ] }, { "id": "24", "status": "valid", "tenderers": [ { "id": "GB-COH-01716891", "name": "CFH DOCMAIL LTD" } ], "relatedLots": [ "4" ] }, { "id": "25", "status": "valid", "tenderers": [ { "id": "GB-COH-01628868", "name": "CIVICA UK LIMITED" } ], "relatedLots": [ "4", "5", "7" ] }, { "id": "26", "status": "valid", "tenderers": [ { "id": "GB-COH-11397316", "name": "PENPOLE CONSULTING LTD" } ], "relatedLots": [ "4" ] }, { "id": "27", "status": "valid", "tenderers": [ { "id": "GB-COH-03908160", "name": "PICKER INSTITUTE EUROPE" } ], "relatedLots": [ "4", "5", "7" ] }, { "id": "28", "status": "valid", "tenderers": [ { "id": "GB-COH-01271033", "name": "RICOH UK LIMITED" } ], "relatedLots": [ "4" ] }, { "id": "29", "status": "valid", "tenderers": [ { "id": "GB-COH-08198782", "name": "WEBPOST LIMITED" } ], "relatedLots": [ "4" ] }, { "id": "30", "status": "valid", "tenderers": [ { "id": "GB-COH-03022416", "name": "IQVIA LTD." } ], "relatedLots": [ "5" ] }, { "id": "31", "status": "valid", "tenderers": [ { "id": "GB-COH-06632290", "name": "IWGC LIMITED" } ], "relatedLots": [ "5" ] }, { "id": "32", "status": "valid", "tenderers": [ { "id": "GB-COH-00242246", "name": "SERCO LIMITED" } ], "relatedLots": [ "5" ] }, { "id": "33", "status": "valid", "tenderers": [ { "id": "GB-COH-06990426", "name": "SOCIALOPTIC LTD" } ], "relatedLots": [ "5" ] } ], "statistics": [ { "id": "1", "measure": "bids", "value": 14, "relatedLot": "1" }, { "id": "2", "measure": "bids", "value": 16, "relatedLot": "2" }, { "id": "3", "measure": "bids", "value": 11, "relatedLot": "3" }, { "id": "4", "measure": "bids", "value": 18, "relatedLot": "4" }, { "id": "5", "measure": "bids", "value": 14, "relatedLot": "5" }, { "id": "6", "measure": "bids", "value": 3, "relatedLot": "6" }, { "id": "7", "measure": "bids", "value": 18, "relatedLot": "7" }, { "id": "8", "measure": "finalStageBids", "value": 14, "relatedLot": "1" }, { "id": "9", "measure": "smeFinalStageBids", "value": 8, "relatedLot": "1" }, { "id": "10", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "1" }, { "id": "11", "measure": "finalStageBids", "value": 16, "relatedLot": "2" }, { "id": "12", "measure": "smeFinalStageBids", "value": 10, "relatedLot": "2" }, { "id": "13", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "2" }, { "id": "14", "measure": "finalStageBids", "value": 11, "relatedLot": "3" }, { "id": "15", "measure": "smeFinalStageBids", "value": 7, "relatedLot": "3" }, { "id": "16", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "3" }, { "id": "17", "measure": "finalStageBids", "value": 18, "relatedLot": "4" }, { "id": "18", "measure": "smeFinalStageBids", "value": 12, "relatedLot": "4" }, { "id": "19", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "4" }, { "id": "20", "measure": "finalStageBids", "value": 14, "relatedLot": "5" }, { "id": "21", "measure": "smeFinalStageBids", "value": 9, "relatedLot": "5" }, { "id": "22", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "5" }, { "id": "23", "measure": "finalStageBids", "value": 3, "relatedLot": "6" }, { "id": "24", "measure": "smeFinalStageBids", "value": 2, "relatedLot": "6" }, { "id": "25", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "6" }, { "id": "26", "measure": "finalStageBids", "value": 18, "relatedLot": "7" }, { "id": "27", "measure": "smeFinalStageBids", "value": 11, "relatedLot": "7" }, { "id": "28", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "7" } ] }, "awards": [ { "id": "1", "title": "Digital (Online) Communication", "status": "pending", "date": "2025-11-11T00:00:00Z", "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-COH-06233174", "name": "AIRE LOGIC LIMITED" }, { "id": "GB-PPON-PGTT-3571-VLRM", "name": "Attend Anywhere PTY Ltd" }, { "id": "GB-COH-06414023", "name": "CINOS LIMITED" }, { "id": "GB-COH-02696956", "name": "CONTINUOUS DATAPRINT (U.K.) LIMITED" }, { "id": "GB-COH-11544587", "name": "EBO.AI (UK) LTD" }, { "id": "GB-COH-08149394", "name": "ICNH LTD" }, { "id": "GB-COH-13535125", "name": "IMAIL COMMS LIMITED" }, { "id": "GB-COH-04833052", "name": "IMIMOBILE EUROPE LIMITED" }, { "id": "GB-COH-02343859", "name": "MBA GROUP LIMITED" }, { "id": "GB-COH-14847297", "name": "MED AUTOMATION LTD" }, { "id": "GB-COH-02831215", "name": "NETCALL TECHNOLOGY LIMITED" }, { "id": "GB-COH-02084294", "name": "PSL PRINT MANAGEMENT LTD" }, { "id": "GB-COH-04543806", "name": "RIVIAM DIGITAL CARE LIMITED" }, { "id": "GB-COH-08294659", "name": "ZESTY LIMITED" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "1" } ], "standstillPeriod": { "endDate": "2025-12-18T23:59:59+00:00" }, "contractPeriod": { "startDate": "2026-02-04T00:00:00Z", "endDate": "2030-02-03T23:59:59Z" }, "relatedLots": [ "1" ], "documents": [ { "id": "081250-2025", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/081250-2025", "datePublished": "2025-12-09T17:58:45Z", "format": "text/html" } ], "assessmentSummariesDateSent": "2025-12-09T00:00:00Z", "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2026-02-02T23:59:59Z", "status": "scheduled" } ] }, { "id": "2", "title": "Messaging", "status": "pending", "date": "2025-11-11T00:00:00Z", "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-COH-06233174", "name": "AIRE LOGIC LIMITED" }, { "id": "GB-COH-06414023", "name": "CINOS LIMITED" }, { "id": "GB-COH-02696956", "name": "CONTINUOUS DATAPRINT (U.K.) LIMITED" }, { "id": "GB-COH-11544587", "name": "EBO.AI (UK) LTD" }, { "id": "GB-COH-00435445", "name": "HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONS" }, { "id": "GB-COH-08149394", "name": "ICNH LTD" }, { "id": "GB-COH-13535125", "name": "IMAIL COMMS LIMITED" }, { "id": "GB-COH-04833052", "name": "IMIMOBILE EUROPE LIMITED" }, { "id": "GB-COH-02343859", "name": "MBA GROUP LIMITED" }, { "id": "GB-COH-14847297", "name": "MED AUTOMATION LTD" }, { "id": "GB-COH-02831215", "name": "NETCALL TECHNOLOGY LIMITED" }, { "id": "GB-COH-02788181", "name": "PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED" }, { "id": "GB-COH-02084294", "name": "PSL PRINT MANAGEMENT LTD" }, { "id": "GB-COH-02909019", "name": "SERVICE LEVEL MANAGEMENT LIMITED" }, { "id": "GB-COH-03717583", "name": "SYNERTEC LIMITED" }, { "id": "GB-COH-02578478", "name": "X-ON HEALTH LIMITED" } ], "items": [ { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "2" } ], "standstillPeriod": { "endDate": "2025-12-18T23:59:59+00:00" }, "contractPeriod": { "startDate": "2026-02-04T00:00:00Z", "endDate": "2030-02-03T23:59:59Z" }, "relatedLots": [ "2" ], "documents": [ { "id": "081250-2025", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/081250-2025", "datePublished": "2025-12-09T17:58:45Z", "format": "text/html" } ], "assessmentSummariesDateSent": "2025-12-09T00:00:00Z", "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2026-02-02T23:59:59Z", "status": "scheduled" } ] }, { "id": "3", "title": "Voice", "status": "pending", "date": "2025-11-11T00:00:00Z", "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-COH-06414023", "name": "CINOS LIMITED" }, { "id": "GB-COH-02696956", "name": "CONTINUOUS DATAPRINT (U.K.) LIMITED" }, { "id": "GB-COH-11544587", "name": "EBO.AI (UK) LTD" }, { "id": "GB-COH-13535125", "name": "IMAIL COMMS LIMITED" }, { "id": "GB-COH-04833052", "name": "IMIMOBILE EUROPE LIMITED" }, { "id": "GB-COH-02343859", "name": "MBA GROUP LIMITED" }, { "id": "GB-COH-14847297", "name": "MED AUTOMATION LTD" }, { "id": "GB-COH-02831215", "name": "NETCALL TECHNOLOGY LIMITED" }, { "id": "GB-COH-07711754", "name": "ResQ Limited" }, { "id": "GB-COH-08785847", "name": "TRINSIC LIMITED" }, { "id": "GB-COH-02578478", "name": "X-ON HEALTH LIMITED" } ], "items": [ { "id": "3", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "3" } ], "standstillPeriod": { "endDate": "2025-12-18T23:59:59+00:00" }, "contractPeriod": { "startDate": "2026-02-04T00:00:00Z", "endDate": "2030-02-03T23:59:59Z" }, "relatedLots": [ "3" ], "documents": [ { "id": "081250-2025", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/081250-2025", "datePublished": "2025-12-09T17:58:45Z", "format": "text/html" } ], "assessmentSummariesDateSent": "2025-12-08T00:00:00Z", "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2026-02-02T23:59:59Z", "status": "scheduled" } ] }, { "id": "4", "title": "Hybrid Mail", "status": "pending", "date": "2025-11-11T00:00:00Z", "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-COH-03829462", "name": "OPUS TRUST MARKETING LIMITED" }, { "id": "GB-COH-681528", "name": "Allied Publicity Services (Manchester) Limited" }, { "id": "GB-COH-01716891", "name": "CFH DOCMAIL LTD" }, { "id": "GB-COH-01628868", "name": "CIVICA UK LIMITED" }, { "id": "GB-COH-02696956", "name": "CONTINUOUS DATAPRINT (U.K.) LIMITED" }, { "id": "GB-COH-00435445", "name": "HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONS" }, { "id": "GB-COH-08149394", "name": "ICNH LTD" }, { "id": "GB-COH-13535125", "name": "IMAIL COMMS LIMITED" }, { "id": "GB-COH-04833052", "name": "IMIMOBILE EUROPE LIMITED" }, { "id": "GB-COH-02343859", "name": "MBA GROUP LIMITED" }, { "id": "GB-COH-02788181", "name": "PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED" }, { "id": "GB-COH-11397316", "name": "PENPOLE CONSULTING LTD" }, { "id": "GB-COH-03908160", "name": "PICKER INSTITUTE EUROPE" }, { "id": "GB-COH-02084294", "name": "PSL PRINT MANAGEMENT LTD" }, { "id": "GB-COH-01271033", "name": "RICOH UK LIMITED" }, { "id": "GB-COH-02909019", "name": "SERVICE LEVEL MANAGEMENT LIMITED" }, { "id": "GB-COH-03717583", "name": "SYNERTEC LIMITED" }, { "id": "GB-COH-08198782", "name": "WEBPOST LIMITED" } ], "items": [ { "id": "4", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "4" } ], "standstillPeriod": { "endDate": "2025-12-18T23:59:59+00:00" }, "contractPeriod": { "startDate": "2026-02-04T00:00:00Z", "endDate": "2030-02-03T23:59:59Z" }, "relatedLots": [ "4" ], "documents": [ { "id": "081250-2025", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/081250-2025", "datePublished": "2025-12-09T17:58:45Z", "format": "text/html" } ], "assessmentSummariesDateSent": "2025-12-09T00:00:00Z", "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2026-02-02T23:59:59Z", "status": "scheduled" } ] }, { "id": "5", "title": "Patient/Citizen Experience", "status": "pending", "date": "2025-11-11T00:00:00Z", "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-COH-06233174", "name": "AIRE LOGIC LIMITED" }, { "id": "GB-COH-06414023", "name": "CINOS LIMITED" }, { "id": "GB-COH-01628868", "name": "CIVICA UK LIMITED" }, { "id": "GB-COH-02696956", "name": "CONTINUOUS DATAPRINT (U.K.) LIMITED" }, { "id": "GB-COH-11544587", "name": "EBO.AI (UK) LTD" }, { "id": "GB-COH-00435445", "name": "HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONS" }, { "id": "GB-COH-03022416", "name": "IQVIA LTD." }, { "id": "GB-COH-06632290", "name": "IWGC LIMITED" }, { "id": "GB-COH-14847297", "name": "MED AUTOMATION LTD" }, { "id": "GB-COH-03908160", "name": "PICKER INSTITUTE EUROPE" }, { "id": "GB-COH-00242246", "name": "SERCO LIMITED" }, { "id": "GB-COH-06990426", "name": "SOCIALOPTIC LTD" }, { "id": "GB-COH-03717583", "name": "SYNERTEC LIMITED" } ], "items": [ { "id": "5", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "5" } ], "standstillPeriod": { "endDate": "2025-12-18T23:59:59+00:00" }, "contractPeriod": { "startDate": "2026-02-04T00:00:00Z", "endDate": "2030-02-03T23:59:59Z" }, "relatedLots": [ "5" ], "documents": [ { "id": "081250-2025", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/081250-2025", "datePublished": "2025-12-09T17:58:45Z", "format": "text/html" } ], "assessmentSummariesDateSent": "2025-12-09T00:00:00Z", "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2026-02-02T23:59:59Z", "status": "scheduled" } ] }, { "id": "6", "title": "Workforce Communications", "status": "pending", "date": "2025-11-11T00:00:00Z", "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-COH-06414023", "name": "CINOS LIMITED" }, { "id": "GB-COH-02696956", "name": "CONTINUOUS DATAPRINT (U.K.) LIMITED" }, { "id": "GB-COH-11544587", "name": "EBO.AI (UK) LTD" } ], "items": [ { "id": "6", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "6" } ], "standstillPeriod": { "endDate": "2025-12-18T23:59:59+00:00" }, "contractPeriod": { "startDate": "2026-02-04T00:00:00Z", "endDate": "2030-02-03T23:59:59Z" }, "relatedLots": [ "6" ], "documents": [ { "id": "081250-2025", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/081250-2025", "datePublished": "2025-12-09T17:58:45Z", "format": "text/html" } ], "assessmentSummariesDateSent": "2025-12-09T00:00:00Z", "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2026-02-02T23:59:59Z", "status": "scheduled" } ] }, { "id": "7", "title": "Combined Solutions", "status": "pending", "date": "2025-11-11T00:00:00Z", "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-COH-06233174", "name": "AIRE LOGIC LIMITED" }, { "id": "GB-COH-06414023", "name": "CINOS LIMITED" }, { "id": "GB-COH-01628868", "name": "CIVICA UK LIMITED" }, { "id": "GB-COH-02696956", "name": "CONTINUOUS DATAPRINT (U.K.) LIMITED" }, { "id": "GB-COH-08149394", "name": "ICNH LTD" }, { "id": "GB-COH-11544587", "name": "EBO.AI (UK) LTD" }, { "id": "GB-COH-00435445", "name": "HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONS" }, { "id": "GB-COH-13535125", "name": "IMAIL COMMS LIMITED" }, { "id": "GB-COH-04833052", "name": "IMIMOBILE EUROPE LIMITED" }, { "id": "GB-COH-02343859", "name": "MBA GROUP LIMITED" }, { "id": "GB-COH-14847297", "name": "MED AUTOMATION LTD" }, { "id": "GB-COH-02831215", "name": "NETCALL TECHNOLOGY LIMITED" }, { "id": "GB-COH-02788181", "name": "PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED" }, { "id": "GB-COH-03908160", "name": "PICKER INSTITUTE EUROPE" }, { "id": "GB-COH-02084294", "name": "PSL PRINT MANAGEMENT LTD" }, { "id": "GB-COH-02909019", "name": "SERVICE LEVEL MANAGEMENT LIMITED" }, { "id": "GB-COH-03717583", "name": "SYNERTEC LIMITED" }, { "id": "GB-COH-02578478", "name": "X-ON HEALTH LIMITED" } ], "items": [ { "id": "7", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "7" } ], "standstillPeriod": { "endDate": "2025-12-18T23:59:59+00:00" }, "contractPeriod": { "startDate": "2026-02-04T00:00:00Z", "endDate": "2030-02-03T23:59:59Z" }, "relatedLots": [ "7" ], "documents": [ { "id": "081250-2025", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/081250-2025", "datePublished": "2025-12-09T17:58:45Z", "format": "text/html" } ], "assessmentSummariesDateSent": "2025-12-09T00:00:00Z", "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2026-02-02T23:59:59Z", "status": "scheduled" } ] } ], "language": "en" }, { "ocid": "ocds-h6vhtk-050972", "id": "017717-2025", "tag": [ "tender" ], "date": "2025-04-29T15:58:41+01:00", "initiationType": "tender", "parties": [ { "name": "NHS Shared Business Services Limited", "id": "GB-COH-05280446", "identifier": { "scheme": "GB-COH", "id": "05280446" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PDVT-6171-VHCX" } ], "address": { "streetAddress": "Three Cherry Trees Lane", "locality": "Hemel Hempstead", "postalCode": "HP2 7AH", "country": "GB", "countryName": "United Kingdom", "region": "UKH23" }, "contactPoint": { "email": "nsbs.categorymanagementsourcing@nhs.net" }, "roles": [ "buyer" ], "details": { "url": "https://www.sbs.nhs.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicUndertaking", "description": "Public undertaking" } ] } } ], "buyer": { "id": "GB-COH-05280446", "name": "NHS Shared Business Services Limited" }, "planning": { "noEngagementNoticeRationale": "The Authority has carried out preliminary market engagement. A Prior Information Notice (P.I.N.) under the Public Contracts Regulations 2015 was published on 4th October 2024 on the Find a Tender Service (https://www.find-tender.service.gov.uk/Notice/031878-2024 ) and a formal Request for Information (RFI) issued. Meetings with potential suppliers were subsequently held. In carrying out preliminary market engagement the Authority is satisfied that: \n(a) suppliers who participated in the preliminary market engagement have not been put at an unfair advantage, and \n(b) competition in relation to the award of the public contract is not otherwise distorted." }, "tender": { "id": "SBS10521", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Patient/Citizen Communication, Engagement and Hybrid Mail Solutions", "description": "One-and two-way communications through a range of solutions and communication channels; digital (online) communications, email, SMS, interactive voice response (IVR), agent calls, hybrid mail, surveys & feedback (e.g., NHS Friends and Family Test (FFT) and workforce communications. \nLot Structure\n- Lot 1 - Digital Communications \nDigital communications including patient portals, Artificial Intelligence, and appointment management  \n- Lot 2 - Messaging \nDigital messaging including SMS, Whats App etc \n- Lot 3 - Voice \nAgent calls & IVR \n- Lot 4 - Hybrid Mail \nDigital first Hybrid Mail solutions \n- Lot 5 - Patient Experience \nFFT Surveys & Patient Feedback \n- Lot 6 - Workforce Communications \nWorkforce communications including paging and digital smart badges  \n- Lot 7 - Combined Solutions \nEnd to end solution encompassing elements from any Lot which the customer can build from the modularised Lot structure ", "status": "active", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "1" }, { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "2" }, { "id": "3", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "3" }, { "id": "4", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "4" }, { "id": "5", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "5" }, { "id": "6", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "6" }, { "id": "7", "additionalClassifications": [ { "scheme": "CPV", "id": "32000000", "description": "Radio, television, communication, telecommunication and related equipment" }, { "scheme": "CPV", "id": "64000000", "description": "Postal and telecommunications services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "GG", "country": "GG", "countryName": "Guernsey" }, { "region": "IM", "country": "IM", "countryName": "Isle of Man" }, { "region": "JE", "country": "JE", "countryName": "Jersey" } ], "relatedLot": "7" } ], "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "mainProcurementCategory": "services", "aboveThreshold": true, "coveredBy": [ "GPA", "CPTPP" ], "participationFees": [ { "type": [ "win" ], "relativeValue": { "proportion": 0.02, "monetaryValue": "award" }, "description": "We apply an NCIS (NHS Contracted Income Stream) levy to all sales under our Frameworks, which underpins the funding and investment for our contracting routes and category support to the NHS. This levy is applied as a percentage fee within the Frameworks between the Authority and the Supplier. \nPlease see the Corporate Requirements document within the Key Attachments section of the SAP Ariba Souring Event for further details.", "id": "ocds-h6vhtk-050972" } ], "techniques": { "hasFrameworkAgreement": true, "frameworkAgreement": { "method": "withAndWithoutReopeningCompetition", "periodRationale": "4 year framework", "type": "open", "buyerLocationRestrictions": [ { "gazetteer": { "scheme": "GB-ITL", "identifiers": [ "UK" ] } }, { "gazetteer": { "scheme": "GB-ITL", "identifiers": [ "GG" ] } }, { "gazetteer": { "scheme": "GB-ITL", "identifiers": [ "IM" ] } }, { "gazetteer": { "scheme": "GB-ITL", "identifiers": [ "JE" ] } } ], "buyerCategories": "NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework.\nNHS Shared Business Services Limited (NHS SBS) intends to put in place a Framework Agreement for the provision of Interpretation & Translation Services for Healthcare to be used by NHS SBS Approved Organisations.\nOur Approved Organisation list can be found on:\nhttps://www.sbs.nhs.uk/services/framework-agreements-categories/", "description": "There are two procurement routes for an Approved Organisation that wishes to use this Framework. \nA competitive process between the Suppliers in the relevant Lot, which may be preceded by a capability assessment, or an award without a competitive process to particular Supplier(s)\nSchedule 7 of the Framework explains the rules for both a competitive selection process and an award without a competitive process. \nA competitive selection process is the default ordering procedure under this Framework." } }, "submissionMethodDetails": "Tenders must be submitted via SAP Ariba via the following link: \nhttps://discovery.ariba.com/rfx/22997694\nTo access all information and submit a response in relation to this opportunity, please click the 'Respond to Posting' button on the Discovery Posting link above. Potential bidders will then be asked to either login or register for an Ariba Network account. Once registration has been completed, potential bidders will be directed to the Event Page.", "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "tenderPeriod": { "endDate": "2025-06-04T12:00:00+01:00" }, "enquiryPeriod": { "endDate": "2025-05-19T17:00:00+01:00" }, "awardPeriod": { "endDate": "2025-10-03T23:59:59+01:00" }, "lots": [ { "id": "1", "title": "Digital (Online) Communication", "description": "The provision of automated One- and Two-way Internet-based online digital communication services such as patient portals and smartphone applications. Managing outgoing and incoming documents and data in a digital format. Introduce new working practices, technologies, and innovation to improve document and data workflow. Easily access all information for example, via a single log in or system so that all communications can be collaborated and accessed via a single solution.", "status": "active", "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 70, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] }, { "type": "price", "name": "Pricing", "numbers": [ { "number": 20, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "Please see the procurement documentation" }, { "type": "technical", "description": "Please see the procurement documentation" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-01-07T00:00:00Z", "endDate": "2030-01-06T23:59:59Z" } }, { "id": "2", "title": "Messaging", "description": "The provision of an automated One Way and Two Way Digital Messaging, SMS, paging and alerting service. The solutions shall be capable of handling inbound/outbound messaging, scheduling communications, using templates and providing data analytics.", "status": "active", "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 70, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] }, { "type": "price", "name": "Pricing", "numbers": [ { "number": 20, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "Please see the procurement documentation" }, { "type": "technical", "description": "Please see the procurement documentation" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-01-07T00:00:00Z", "endDate": "2030-01-06T23:59:59Z" } }, { "id": "3", "title": "Voice", "description": "The provision of an Agent Calls service based on a Call Centre, providing the ability to make outbound contact and respond to an incoming contact or route the contact to a predefined destination. There is also provision of a One Way and Two Way automated IVR service including intelligent call routing and patient self-service.", "status": "active", "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 70, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] }, { "type": "price", "name": "Pricing", "numbers": [ { "number": 20, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "Please see the procurement documentation" }, { "type": "technical", "description": "Please see the procurement documentation" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-01-07T00:00:00Z", "endDate": "2030-01-06T23:59:59Z" } }, { "id": "4", "title": "Hybrid Mail", "description": "The provision of on-site and off-site bulk hybrid mail, including traditional and electronic options. Solutions shall provide digital alternatives to physical print, providing use of templates and electronic data management processes. The platforms shall be self-service with the ability to schedule communications and volume-based deviation alerting.", "status": "active", "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 70, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] }, { "type": "price", "name": "Pricing", "numbers": [ { "number": 20, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "Please see the procurement documentation" }, { "type": "technical", "description": "Please see the procurement documentation" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-01-07T00:00:00Z", "endDate": "2030-01-06T23:59:59Z" } }, { "id": "5", "title": "Patient/Citizen Experience", "description": "It is recognised that surveys such as Friends and Family Test Service (FFT) will predominantly be Digital First and using Online (Digital) Communication therefore the requirement is for Bidders to provide automated One and Two way Internet-based online digital communication services such as web based services or smartphone applications. The solutions shall ensure GDPR compliance, and provide anonymous feedback processing for discharged patients.", "status": "active", "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 70, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] }, { "type": "price", "name": "Pricing", "numbers": [ { "number": 20, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "Please see the procurement documentation" }, { "type": "technical", "description": "Please see the procurement documentation" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-01-07T00:00:00Z", "endDate": "2030-01-06T23:59:59Z" } }, { "id": "6", "title": "Workforce Communications", "description": "The provision of an automated One and Two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as Fax Machines and analogue Pagers. Solutions shall be capable of handling inbound and outbound communications with scheduling of communications and analytics.", "status": "active", "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 70, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] }, { "type": "price", "name": "Pricing", "numbers": [ { "number": 20, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "Please see the procurement documentation" }, { "type": "technical", "description": "Please see the procurement documentation" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-01-07T00:00:00Z", "endDate": "2030-01-06T23:59:59Z" } }, { "id": "7", "title": "Combined Solutions", "description": "The provision of an end-to-end communication combined solution. To qualify for the Lot suppliers must be awarded to 2 or more Lots to offer a combined solution which encompasses a full-service catalogue, ideally to provide an end to end one stop solution​.", "status": "active", "value": { "amountGross": 300000000, "amount": 250000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 70, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] }, { "type": "price", "name": "Pricing", "numbers": [ { "number": 20, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "Please see the procurement documentation" }, { "type": "technical", "description": "Please see the procurement documentation" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-01-07T00:00:00Z", "endDate": "2030-01-06T23:59:59Z" } } ], "lotDetails": { "awardCriteriaDetails": "All Lots can be awarded. Lot 7 requirement is that suppliers are awarded to 2 or more Lots to be awarded a place on Lot 7 and provide Combined Solutions" }, "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest", "description": "Not published" }, { "id": "017717-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/017717-2025", "datePublished": "2025-04-29T15:58:41+01:00", "format": "text/html" } ] }, "language": "en" } ] }