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                    "roles": [
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                    ],
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                        "scheme": "GB-COH",
                        "id": "00947968"
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                        {
                            "scheme": "GB-PPON",
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                    "contactPoint": {
                        "email": "uk.gen.ccsframeworks@cgi.com"
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                        "vcse": false,
                        "publicServiceMissionOrganization": false,
                        "shelteredWorkshop": false
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                        {
                            "scheme": "GB-PPON",
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                    "address": {
                        "streetAddress": "60 Cheapside 2nd Floor Front",
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                    "contactPoint": {
                        "email": "bidadmin@liberata.com"
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                    "roles": [
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                        "url": "https://liberata.com/",
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                        "vcse": false,
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                {
                    "name": "NHS Shared Business Services Limited",
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                        "scheme": "GB-COH",
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                        {
                            "scheme": "GB-PPON",
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                    "contactPoint": {
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                        "shelteredWorkshop": false
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                    "contactPoint": {
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                    "roles": [
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                                    "country": "KY",
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                                    "country": "MS",
                                    "countryName": "Montserrat"
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                                    "country": "PN",
                                    "countryName": "Pitcairn, Henderson, Ducie and Oeno Islands"
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                                    "country": "SH",
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            ],
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                    "roles": [
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                },
                {
                    "name": "BILL GOSLING OUTSOURCING LIMITED",
                    "id": "GB-COH-00984439",
                    "identifier": {
                        "scheme": "GB-COH",
                        "id": "00984439"
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                    "additionalIdentifiers": [
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                    "address": {
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                        "countryName": "United Kingdom",
                        "region": "UKD33"
                    },
                    "roles": [
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                    ],
                    "details": {
                        "url": "http://www.billgosling.com",
                        "scale": "sme",
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                    "roles": [
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                    ],
                    "details": {
                        "url": "http://www.firstsource.com",
                        "scale": "large",
                        "vcse": false
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                },
                {
                    "name": "JOURNEYCALL LIMITED",
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                    "additionalIdentifiers": [
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                            "scheme": "GB-PPON",
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                    ],
                    "address": {
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                            "name": "CONCENTRIX TSC UK LTD"
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                            "id": "GB-COH-02151319",
                            "name": "DDC OUTSOURCING SOLUTIONS LIMITED"
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                            "id": "GB-COH-02622374",
                            "name": "THE ENERGY SAVING TRUST LIMITED"
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                            "id": "GB-COH-03333860",
                            "name": "G4S FACILITIES MANAGEMENT (UK) LIMITED"
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                            "id": "GB-COH-03017799",
                            "name": "HINDUJA GLOBAL SOLUTIONS UK LIMITED"
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                            "id": "GB-COH-03969379",
                            "name": "HUNTSWOOD CTC LIMITED"
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                            "id": "GB-COH-02824494",
                            "name": "KONECTA UK LIMITED"
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                        {
                            "id": "GB-COH-09072343",
                            "name": "MAXIMUS UK SERVICES LIMITED"
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                        {
                            "id": "GB-COH-03122581",
                            "name": "NCO EUROPE LIMITED"
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                            "id": "GB-COH-03601214",
                            "name": "CHARLES NOVACROFT DIRECT LIMITED"
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                            "id": "GB-COH-OC303525",
                            "name": "PRICEWATERHOUSECOOPERS LLP"
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                            "name": "FOUNDEVER GB LIMITED"
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                                    "region": "MS",
                                    "country": "MS",
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                                    "region": "PN",
                                    "country": "PN",
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                                    "region": "SH",
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                                    "region": "TC",
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                                    "region": "VG",
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                                    "countryName": "British Virgin Islands"
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                    "standstillPeriod": {
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                    },
                    "mainProcurementCategory": "services",
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                    "suppliers": [
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                            "id": "GB-COH-04757301",
                            "name": "ACCENTURE (UK) LIMITED"
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                            "id": "GB-COH-03923307",
                            "name": "ARVATO LIMITED"
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                            "id": "GB-COH-02299747",
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                            "id": "GB-COH-10412578",
                            "name": "CENTRIC HR LIMITED"
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                        {
                            "id": "GB-COH-00947968",
                            "name": "CGI IT UK LIMITED"
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                            "id": "GB-COH-01238274",
                            "name": "LIBERATA UK LIMITED"
                        },
                        {
                            "id": "GB-COH-05280446",
                            "name": "NHS Shared Business Services Limited"
                        },
                        {
                            "id": "GB-COH-OC303525",
                            "name": "PRICEWATERHOUSECOOPERS LLP"
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                            "id": "GB-COH-00242246",
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                            "id": "GB-COH-04077975",
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                            "id": "GB-COH-FC025271",
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                            "id": "GB-COH-02060289",
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                                },
                                {
                                    "scheme": "CPV",
                                    "id": "79000000",
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                                },
                                {
                                    "scheme": "CPV",
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                            ],
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                                    "region": "GI",
                                    "country": "GI",
                                    "countryName": "Gibraltar"
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                                    "country": "GS",
                                    "countryName": "South Georgia and South Sandwich Islands"
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                                {
                                    "region": "IO",
                                    "country": "IO",
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                                    "region": "KY",
                                    "country": "KY",
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                                {
                                    "region": "MS",
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                                    "countryName": "Montserrat"
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                                    "region": "PN",
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                            "format": "text/html"
                        }
                    ],
                    "assessmentSummariesDateSent": "2025-09-22T00:00:00+01:00",
                    "milestones": [
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                            "id": "1",
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                            "status": "scheduled"
                        }
                    ]
                }
            ],
            "language": "en"
        },
        {
            "id": "017578-2025",
            "tag": [
                "tenderUpdate"
            ],
            "date": "2025-04-29T12:13:03+01:00",
            "initiationType": "tender",
            "ocid": "ocds-h6vhtk-04ed73",
            "parties": [
                {
                    "name": "Crown Commercial Service",
                    "id": "GB-PPON-PBZB-4962-TVLR",
                    "identifier": {
                        "scheme": "GB-PPON",
                        "id": "PBZB-4962-TVLR"
                    },
                    "address": {
                        "streetAddress": "9th Floor, The Capital, Old Hall Street",
                        "locality": "Liverpool",
                        "postalCode": "L3 9PP",
                        "country": "GB",
                        "countryName": "United Kingdom",
                        "region": "UKD72"
                    },
                    "contactPoint": {
                        "email": "supplier@crowncommercial.gov.uk",
                        "telephone": "+44 3454102222"
                    },
                    "roles": [
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                    ],
                    "details": {
                        "url": "https://www.gov.uk/ccs",
                        "classifications": [
                            {
                                "scheme": "UK_CA_TYPE",
                                "id": "publicAuthorityCentralGovernment",
                                "description": "Public authority - central government"
                            }
                        ]
                    }
                }
            ],
            "buyer": {
                "id": "GB-PPON-PBZB-4962-TVLR",
                "name": "Crown Commercial Service"
            },
            "planning": {
                "noEngagementNoticeRationale": "A preliminary market engagement notice was not published because the preliminary market engagement was undertaken, and notice of it provided in a PIN, prior to the Act coming into force."
            },
            "tender": {
                "id": "RM6295",
                "legalBasis": {
                    "id": "2023/54",
                    "scheme": "UKPGA",
                    "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
                },
                "title": "Outsourced Services",
                "description": "This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.",
                "status": "active",
                "items": [
                    {
                        "id": "1",
                        "additionalClassifications": [
                            {
                                "scheme": "CPV",
                                "id": "79000000",
                                "description": "Business services: law, marketing, consulting, recruitment, printing and security"
                            },
                            {
                                "scheme": "CPV",
                                "id": "48490000",
                                "description": "Procurement software package"
                            },
                            {
                                "scheme": "CPV",
                                "id": "64000000",
                                "description": "Postal and telecommunications services"
                            },
                            {
                                "scheme": "CPV",
                                "id": "64200000",
                                "description": "Telecommunications services"
                            },
                            {
                                "scheme": "CPV",
                                "id": "79210000",
                                "description": "Accounting and auditing services"
                            },
                            {
                                "scheme": "CPV",
                                "id": "79211110",
                                "description": "Payroll management services"
                            },
                            {
                                "scheme": "CPV",
                                "id": "79500000",
                                "description": "Office-support services"
                            },
                            {
                                "scheme": "CPV",
                                "id": "79510000",
                                "description": "Telephone-answering services"
                            },
                            {
                                "scheme": "CPV",
                                "id": "79512000",
                                "description": "Call centre"
                            },
                            {
                                "scheme": "CPV",
                                "id": "79620000",
                                "description": "Supply services of personnel including temporary staff"
                            },
                            {
                                "scheme": "CPV",
                                "id": "98000000",
                                "description": "Other community, social and personal services"
                            }
                        ],
                        "deliveryAddresses": [
                            {
                                "region": "UK",
                                "country": "GB",
                                "countryName": "United Kingdom"
                            },
                            {
                                "region": "GG",
                                "country": "GG",
                                "countryName": "Guernsey"
                            },
                            {
                                "region": "IM",
                                "country": "IM",
                                "countryName": "Isle of Man"
                            },
                            {
                                "region": "JE",
                                "country": "JE",
                                "countryName": "Jersey"
                            }
                        ],
                        "relatedLot": "1"
                    },
                    {
                        "id": "2",
                        "additionalClassifications": [
                            {
                                "scheme": "CPV",
                                "id": "79000000",
                                "description": "Business services: law, marketing, consulting, recruitment, printing and security"
                            },
                            {
                                "scheme": "CPV",
                                "id": "48490000",
                                "description": "Procurement software package"
                            },
                            {
                                "scheme": "CPV",
                                "id": "64000000",
                                "description": "Postal and telecommunications services"
                            },
                            {
                                "scheme": "CPV",
                                "id": "64200000",
                                "description": "Telecommunications services"
                            },
                            {
                                "scheme": "CPV",
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                                "description": "Accounting and auditing services"
                            },
                            {
                                "scheme": "CPV",
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                                "description": "Payroll management services"
                            },
                            {
                                "scheme": "CPV",
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                            }
                        ],
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                                "region": "UK",
                                "country": "GB",
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                                "country": "GG",
                                "countryName": "Guernsey"
                            },
                            {
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                                "country": "IM",
                                "countryName": "Isle of Man"
                            },
                            {
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                                "country": "JE",
                                "countryName": "Jersey"
                            }
                        ],
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                    }
                ],
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                    "amount": 5000000000,
                    "currency": "GBP"
                },
                "procurementMethod": "open",
                "procurementMethodDetails": "Open procedure",
                "mainProcurementCategory": "services",
                "aboveThreshold": true,
                "coveredBy": [
                    "GPA",
                    "CPTPP"
                ],
                "participationFees": [
                    {
                        "type": [
                            "win"
                        ],
                        "relativeValue": {
                            "proportion": 0.0100,
                            "monetaryValue": "award"
                        },
                        "description": "The Supplier will pay, excluding VAT, 1% of all the Charges for the Deliverables invoiced to the Buyer under all Call-Off Contracts.",
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                ],
                "techniques": {
                    "hasFrameworkAgreement": true,
                    "frameworkAgreement": {
                        "method": "withAndWithoutReopeningCompetition",
                        "type": "open",
                        "buyerCategories": "Refer to RM6295 Outsourced Services - Customer List for details of contracting authorities that may use the framework.",
                        "description": "Refer to Framework Schedule 7 for details of the competitive selection processes for the award of contracts under this framework. In the event that there is a challenge to the Competition and such a challenge is confined to any one particular Lot, the Authority reserves the right to the extent that it is lawful to do so, to conclude a Framework Contract with the successful Suppliers in respect of the Lot(s) that has (have) not been so challenged.\" and this should go in the lot descriptions the rest is covered in the ITT  The Authority also reserves the right to extend Lots by varying durations."
                    }
                },
                "submissionMethodDetails": "https://crowncommercialservice.bravosolution.co.uk",
                "submissionTerms": {
                    "electronicSubmissionPolicy": "allowed",
                    "languages": [
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                    ]
                },
                "tenderPeriod": {
                    "endDate": "2025-04-30T15:00:00+01:00"
                },
                "enquiryPeriod": {
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                },
                "awardPeriod": {
                    "endDate": "2025-09-22T23:59:59+01:00"
                },
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                        "description": "Provides flexible and scalable fully outsourced contact centre services, inclusive of inbound and outbound contact capabilities for the public sector. You can access services such as:\n•\tprovision of information, products and services\n•\tsending information to other citizens and industry\nThe agreement covers new and innovative ways of accessing contact centre services including, but not limited to:\n•\tweb chat\n•\tsocial media\n•\tonline services\n•\tvoice/agent contact\nOrganisations can also access Transformation Consultancy if they need support with transforming and modernising their interactions with citizens and industry. Transformational Consultancy is only available as part of the service as a whole.\nThere is an optional service of Process Administration.",
                        "status": "active",
                        "value": {
                            "amountGross": 3000000000,
                            "amount": 2500000000,
                            "currency": "GBP"
                        },
                        "awardCriteria": {
                            "criteria": [
                                {
                                    "type": "quality",
                                    "name": "Social Value",
                                    "numbers": [
                                        {
                                            "number": 10,
                                            "weight": "percentageExact"
                                        }
                                    ]
                                },
                                {
                                    "type": "quality",
                                    "name": "Innovation",
                                    "numbers": [
                                        {
                                            "number": 27.5,
                                            "weight": "percentageExact"
                                        }
                                    ]
                                },
                                {
                                    "type": "quality",
                                    "name": "Transformation",
                                    "numbers": [
                                        {
                                            "number": 12.5,
                                            "weight": "percentageExact"
                                        }
                                    ]
                                },
                                {
                                    "type": "quality",
                                    "name": "Project Management Lot 1 Citizen Experience",
                                    "numbers": [
                                        {
                                            "number": 12.5,
                                            "weight": "percentageExact"
                                        }
                                    ]
                                },
                                {
                                    "type": "quality",
                                    "name": "Managing a Quality Service Lot 1 Citizen Experience",
                                    "numbers": [
                                        {
                                            "number": 27.5,
                                            "weight": "percentageExact"
                                        }
                                    ]
                                },
                                {
                                    "type": "price",
                                    "name": "Price - Lot 1",
                                    "numbers": [
                                        {
                                            "number": 10,
                                            "weight": "percentageExact"
                                        }
                                    ]
                                }
                            ]
                        },
                        "selectionCriteria": {
                            "criteria": [
                                {
                                    "type": "economic",
                                    "description": "The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire.  The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
                                },
                                {
                                    "type": "technical",
                                    "description": "The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire.  The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
                                }
                            ]
                        },
                        "suitability": {
                            "sme": true,
                            "vcse": true
                        },
                        "contractPeriod": {
                            "startDate": "2025-10-02T00:00:00+01:00",
                            "endDate": "2029-10-01T23:59:59+01:00"
                        }
                    },
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                                "scheme": "CPV",
                                "id": "79620000",
                                "description": "Supply services of personnel including temporary staff"
                            },
                            {
                                "scheme": "CPV",
                                "id": "98000000",
                                "description": "Other community, social and personal services"
                            }
                        ],
                        "deliveryAddresses": [
                            {
                                "region": "UK",
                                "country": "GB",
                                "countryName": "United Kingdom"
                            },
                            {
                                "region": "GG",
                                "country": "GG",
                                "countryName": "Guernsey"
                            },
                            {
                                "region": "IM",
                                "country": "IM",
                                "countryName": "Isle of Man"
                            },
                            {
                                "region": "JE",
                                "country": "JE",
                                "countryName": "Jersey"
                            }
                        ],
                        "relatedLot": "2"
                    }
                ],
                "value": {
                    "amountGross": 6000000000,
                    "amount": 5000000000,
                    "currency": "GBP"
                },
                "procurementMethod": "open",
                "procurementMethodDetails": "Open procedure",
                "mainProcurementCategory": "services",
                "aboveThreshold": true,
                "coveredBy": [
                    "GPA",
                    "CPTPP"
                ],
                "participationFees": [
                    {
                        "type": [
                            "win"
                        ],
                        "relativeValue": {
                            "proportion": 0.0100,
                            "monetaryValue": "award"
                        },
                        "description": "The Supplier will pay, excluding VAT, 1% of all the Charges for the Deliverables invoiced to the Buyer under all Call-Off Contracts.",
                        "id": "ocds-h6vhtk-04ed73"
                    }
                ],
                "techniques": {
                    "hasFrameworkAgreement": true,
                    "frameworkAgreement": {
                        "method": "withAndWithoutReopeningCompetition",
                        "type": "open",
                        "buyerCategories": "Refer to RM6295 Outsourced Services - Customer List for details of contracting authorities that may use the framework.",
                        "description": "Refer to Framework Schedule 7 for details of the competitive selection processes for the award of contracts under this framework. In the event that there is a challenge to the Competition and such a challenge is confined to any one particular Lot, the Authority reserves the right to the extent that it is lawful to do so, to conclude a Framework Contract with the successful Suppliers in respect of the Lot(s) that has (have) not been so challenged.\" and this should go in the lot descriptions the rest is covered in the ITT  The Authority also reserves the right to extend Lots by varying durations."
                    }
                },
                "submissionMethodDetails": "https://crowncommercialservice.bravosolution.co.uk",
                "submissionTerms": {
                    "electronicSubmissionPolicy": "allowed",
                    "languages": [
                        "en"
                    ]
                },
                "tenderPeriod": {
                    "endDate": "2025-04-25T15:00:00+01:00"
                },
                "enquiryPeriod": {
                    "endDate": "2025-04-01T15:00:00+01:00"
                },
                "awardPeriod": {
                    "endDate": "2025-09-22T23:59:59+01:00"
                },
                "lots": [
                    {
                        "id": "1",
                        "title": "Citizen Experience",
                        "description": "Provides flexible and scalable fully outsourced contact centre services, inclusive of inbound and outbound contact capabilities for the public sector. You can access services such as:\n•\tprovision of information, products and services\n•\tsending information to other citizens and industry\nThe agreement covers new and innovative ways of accessing contact centre services including, but not limited to:\n•\tweb chat\n•\tsocial media\n•\tonline services\n•\tvoice/agent contact\nOrganisations can also access Transformation Consultancy if they need support with transforming and modernising their interactions with citizens and industry. Transformational Consultancy is only available as part of the service as a whole.\nThere is an optional service of Process Administration.",
                        "status": "active",
                        "value": {
                            "amountGross": 3000000000,
                            "amount": 2500000000,
                            "currency": "GBP"
                        },
                        "awardCriteria": {
                            "criteria": [
                                {
                                    "type": "quality",
                                    "name": "Social Value",
                                    "numbers": [
                                        {
                                            "number": 10,
                                            "weight": "percentageExact"
                                        }
                                    ]
                                },
                                {
                                    "type": "quality",
                                    "name": "Innovation",
                                    "numbers": [
                                        {
                                            "number": 27.5,
                                            "weight": "percentageExact"
                                        }
                                    ]
                                },
                                {
                                    "type": "quality",
                                    "name": "Transformation",
                                    "numbers": [
                                        {
                                            "number": 12.5,
                                            "weight": "percentageExact"
                                        }
                                    ]
                                },
                                {
                                    "type": "quality",
                                    "name": "Project Management Lot 1 Citizen Experience",
                                    "numbers": [
                                        {
                                            "number": 12.5,
                                            "weight": "percentageExact"
                                        }
                                    ]
                                },
                                {
                                    "type": "quality",
                                    "name": "Managing a Quality Service Lot 1 Citizen Experience",
                                    "numbers": [
                                        {
                                            "number": 27.5,
                                            "weight": "percentageExact"
                                        }
                                    ]
                                },
                                {
                                    "type": "price",
                                    "name": "Price - Lot 1",
                                    "numbers": [
                                        {
                                            "number": 10,
                                            "weight": "percentageExact"
                                        }
                                    ]
                                }
                            ]
                        },
                        "selectionCriteria": {
                            "criteria": [
                                {
                                    "type": "economic",
                                    "description": "The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire.  The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
                                },
                                {
                                    "type": "technical",
                                    "description": "The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire.  The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
                                }
                            ]
                        },
                        "suitability": {
                            "sme": true,
                            "vcse": true
                        },
                        "contractPeriod": {
                            "startDate": "2025-10-02T00:00:00+01:00",
                            "endDate": "2029-10-01T23:59:59+01:00"
                        }
                    },
                    {
                        "id": "2",
                        "title": "Business Services",
                        "description": "Provides specialist support for the outsourcing of common back office functions including:\n• Human Resources (HR)\n• Financial Administration\n• Payroll\n• Procurement",
                        "status": "active",
                        "value": {
                            "amountGross": 3000000000,
                            "amount": 2500000000,
                            "currency": "GBP"
                        },
                        "awardCriteria": {
                            "criteria": [
                                {
                                    "type": "quality",
                                    "name": "Social Value",
                                    "numbers": [
                                        {
                                            "number": 10,
                                            "weight": "percentageExact"
                                        }
                                    ]
                                },
                                {
                                    "type": "quality",
                                    "name": "Innovation",
                                    "numbers": [
                                        {
                                            "number": 25,
                                            "weight": "percentageExact"
                                        }
                                    ]
                                },
                                {
                                    "type": "quality",
                                    "name": "Transformation",
                                    "numbers": [
                                        {
                                            "number": 17.5,
                                            "weight": "percentageExact"
                                        }
                                    ]
                                },
                                {
                                    "type": "quality",
                                    "name": "Project Management Lot  2 Business Services",
                                    "numbers": [
                                        {
                                            "number": 12.5,
                                            "weight": "percentageExact"
                                        }
                                    ]
                                },
                                {
                                    "type": "quality",
                                    "name": "Managing a Quality Service Lot 2 Business Services",
                                    "numbers": [
                                        {
                                            "number": 25,
                                            "weight": "percentageExact"
                                        }
                                    ]
                                },
                                {
                                    "type": "price",
                                    "name": "Price - Lot 2",
                                    "numbers": [
                                        {
                                            "number": 10,
                                            "weight": "percentageExact"
                                        }
                                    ]
                                }
                            ]
                        },
                        "selectionCriteria": {
                            "criteria": [
                                {
                                    "type": "economic",
                                    "description": "The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire.  The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
                                },
                                {
                                    "type": "technical",
                                    "description": "The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire.  The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
                                }
                            ]
                        },
                        "suitability": {
                            "sme": true,
                            "vcse": true
                        },
                        "contractPeriod": {
                            "startDate": "2025-10-02T00:00:00+01:00",
                            "endDate": "2029-10-01T23:59:59+01:00"
                        }
                    }
                ],
                "documents": [
                    {
                        "id": "conflictOfInterest",
                        "documentType": "conflictOfInterest",
                        "description": "Not published"
                    },
                    {
                        "id": "A-184",
                        "documentType": "biddingDocuments",
                        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-184",
                        "format": "application/pdf"
                    },
                    {
                        "id": "009501-2025",
                        "documentType": "tenderNotice",
                        "noticeType": "UK4",
                        "description": "Tender notice on Find a Tender",
                        "url": "https://www.find-tender.service.gov.uk/Notice/009501-2025",
                        "datePublished": "2025-03-14T15:42:56Z",
                        "format": "text/html"
                    }
                ]
            },
            "language": "en"
        }
    ]
}