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"datePublished": "2026-10-16T10:22:22+01:00", "format": "text/html" } ] }, "tender": { "id": "ocds-h6vhtk-078926", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Pre Engagement for the Provision of Community Safety Patrolling and Response Services", "description": "The London Borough of Croydon is seeking to engage with the market in advance of a future procurement exercise for the provision of a Community Safety Patrolling and Response Service.\nThe purpose of this engagement is to gain insight into current market capability, innovation, best practice, service delivery models, emerging technologies, and commercial approaches that could support the Council in delivering an effective, efficient, and value-for-money service.\nThe Council is looking to engage with organisations that have the capacity, capability, and experience to provide community safety patrol services, support the reduction of anti-social behaviour (ASB), and work collaboratively with the Council and Access Croydon teams to support vulnerable residents and reduce instances of homelessness.\nThis engagement does not form part of any formal procurement process and is intended solely to inform the Council's future commissioning and procurement strategy.\nService Requirements\nThe Council is considering a borough-wide Patrol and Response Service comprising four separate but interconnected service areas.\nThe successful provider will be expected to demonstrate experience in delivering comparable services and hold accreditation under the Security Industry Authority (SIA) Approved Contractor Scheme (ACS), or an equivalent recognised industry accreditation demonstrating compliance with industry best practice.\nThe Council is not currently proposing to allow subcontracting of any part of the service.\nService Area 1: Environmental Patrols\nA proactive and responsive patrol service tasked by Council officers to patrol identified priority locations (\"red zones\") and areas within the borough where environmental issues require management and enforcement support.\nThe service will include:\n•\tDaytime and out-of-hours patrols.\n•\tPatrols within parks, open spaces, town centres, and other identified locations.\n•\tReporting of environmental concerns and incidents.\n•\tEngagement with residents and visitors.\n•\tSupport for Council-led environmental initiatives.\nService Area 2: Estates Anti-Social Behaviour Patrols\nA proactive patrol service tasked by the Council's Safer Communities Team and focused on Council-managed housing estates.\nThe service will include:\n•\tVisible reassurance patrols.\n•\tEarly intervention and engagement with residents.\n•\tIdentification and reporting of ASB incidents.\n•\tGathering intelligence to support Council enforcement activity.\n•\tPartnership working with housing and community safety teams.\nService Area 3: Noise, Nuisance and Anti-Social Behaviour Response Service\nA 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to engage with organisations that have the capacity, capability, and experience to provide community safety patrol services, support the reduction of anti-social behaviour (ASB), and work collaboratively with the Council and Access Croydon teams to support vulnerable residents and reduce instances of homelessness.\nThis engagement does not form part of any formal procurement process and is intended solely to inform the Council's future commissioning and procurement strategy.\nService Requirements\nThe Council is considering a borough-wide Patrol and Response Service comprising four separate but interconnected service areas.\nThe successful provider will be expected to demonstrate experience in delivering comparable services and hold accreditation under the Security Industry Authority (SIA) Approved Contractor Scheme (ACS), or an equivalent recognised industry accreditation demonstrating compliance with industry best practice.\nThe Council is not currently proposing to allow subcontracting of any part of the service.\nService Area 1: Environmental Patrols\nA proactive and responsive patrol service tasked by Council officers to patrol identified priority locations (\"red zones\") and areas within the borough where environmental issues require management and enforcement support.\nThe service will include:\n•\tDaytime and out-of-hours patrols.\n•\tPatrols within parks, open spaces, town centres, and other identified locations.\n•\tReporting of environmental concerns and incidents.\n•\tEngagement with residents and visitors.\n•\tSupport for Council-led environmental initiatives.\nService Area 2: Estates Anti-Social Behaviour Patrols\nA proactive patrol service tasked by the Council's Safer Communities Team and focused on Council-managed housing estates.\nThe service will include:\n•\tVisible reassurance patrols.\n•\tEarly intervention and engagement with residents.\n•\tIdentification and reporting of ASB incidents.\n•\tGathering intelligence to support Council enforcement activity.\n•\tPartnership working with housing and community safety teams.\nService Area 3: Noise, Nuisance and Anti-Social Behaviour Response Service\nA reactive patrol and response service responding to reports from residents regarding:\n•\tNoise nuisance.\n•\tEnvironmental nuisance.\n•\tAnti-social behaviour.\n•\tNeighbourhood disputes where appropriate.\n•\tCommunity safety concerns requiring an on-site response.\nThe provider will be expected to gather evidence, provide incident reports, and work collaboratively with Council officers to support enforcement action where required.\nService Area 4: Borough-Wide Incident Reporting and Intelligence Service\nThe provider will be required to maintain effective reporting and intelligence systems, providing:\n•\tDaily operational reports.\n•\tIncident reporting and trend analysis.\n•\tManagement information and performance reporting.\n•\tEvidence gathering and case support where appropriate.\n•\tRecommendations for preventative interventions and service improvements.\nOperational Requirements\nThe council is seeking a provider that can work across all four service areas in an integrated manner, delivering:\n•\tHigh-quality community safety outcomes.\n•\tEfficient deployment of resources.\n•\tContinuous service improvement.\n•\tInnovation and best practice.\n•\tOpportunities to reduce future demand and expenditure.\nThe services will be delivered throughout the London Borough of Croydon, including certain Council-managed facilities located outside the borough boundary, such as cemeteries.\nAs operational requirements vary across the four service areas, the provider must be capable of delivering flexible and responsive services, including the ability to deploy personnel on a 24-hour, 7-day-a-week basis where required.\nIt is the intention of the council that there will be synergy across all services, therefore evidence of integrated working relationship will be a required.\nThe Council is also interested in preventative approaches and initiatives that contribute to a long-term reduction in anti-social behaviour, environmental nuisance, and community safety concerns.\nDesired Outcomes\nThe Council is seeking a service that contributes to:\n•\tReduced levels of anti-social behaviour.\n•\tImproved community safety and public reassurance.\n•\tEnhanced resident satisfaction.\n•\tReduced repeat incidents and repeat locations.\n•\tImproved support for vulnerable individuals.\n•\tBetter intelligence-led deployment of resources.\n•\tStronger partnership working between service providers, Council departments, and external agencies.\n•\tValue for money and efficient use of public funds.\nThis opportunity is available on the Croydon Tenders portal\nhttps://supplier.in-tend.co.uk/croydontenders/home\nPlease submit your response to the questionnaire." } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "097768-2026", "releaseDate": "2026-10-16T10:22:22+01:00", "releaseTag": [ 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