{ "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-077b0d", "publisher": { "name": "Cabinet Office", "scheme": "GB-GOR", "uid": "D2", "uri": "https://www.gov.uk/government/organisations/cabinet-office" }, "publishedDate": "2026-10-18T19:22:35+01:00", "license": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/", "publicationPolicy": "https://www.gov.uk/government/publications/open-contracting", "version": "1.1", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ], "packages": [ "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-077b0d" ], "records": [ { "ocid": "ocds-h6vhtk-077b0d", "releases": [ { "ocid": "ocds-h6vhtk-077b0d", "id": "091215-2026", "tag": [ "planning" ], "date": "2026-09-27T21:15:28+01:00", "initiationType": "tender", "planning": { "documents": [ { "id": "091215-2026", "documentType": "plannedProcurementNotice", "noticeType": "UK3", "description": "Planned procurement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/091215-2026", "datePublished": "2026-09-27T21:15:28+01:00", "format": "text/html" } ] }, "parties": [ { "name": "Oldham Metropolitan Borough Council", "id": "GB-PPON-PMRJ-8362-DVNT", "identifier": { "scheme": "GB-PPON", "id": "PMRJ-8362-DVNT" }, "address": { "streetAddress": "Spindles Shopping Centre, West Street", "locality": "Oldham", "postalCode": "OL1 1HD", "country": "GB", "countryName": "United Kingdom", "region": "UKD37" }, "contactPoint": { "email": "commercial.procurementunit@oldham.gov.uk" }, "roles": [ "buyer" ], "details": { "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthoritySubCentralGovernment", "description": "Public authority - sub-central government" } ] } } ], "buyer": { "id": "GB-PPON-PMRJ-8362-DVNT", "name": "Oldham Metropolitan Borough Council" }, "tender": { "id": "DN831015", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. 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The Provider is required to 'triage' the telephone calls to determine if the household(s) are homeless that evening or not.\nIf the household(s) is not homeless that evening, details of the household should be taken and referred back through to the Homelessness Team to make contact the next working day.\nIf the household(s) is homeless that night then the Provider will be expected to undertake a mini assessment to establish if the household(s) are eligible for assistance, homeless that evening and there is reason to believe they have a priority need.\nIf the household(s) meet the threshold prescribed by the Council, then the telephone operator must secure temporary accommodation for that household using the Council's temporary accommodation framework. It is then the Provider's responsibility to place the household into the accommodation.\nThe Provider must then notify the Council of the placement and the Council's Homelessness team will pick up the case for full assessment the next working day.\nAll calls must be handled in a professional and courteous manner ensuring all enquiries are dealt with in an efficient manner.\nThe Provider will be expected to keep up to date records of any customer contact using the Council's systems, training of which will be provided.\nAt the end of every shift the Provider will be required to complete a detailed handover document, the format of which will be agreed prior to the commencement of the contract. Staff are required to have knowledge and experience in the sphere of homelessness and in particular temporary accommodation and housing needs. Staff are also required to effectively signpost residents to relevant organisations to support in the wrap around care package. It is desirable but not essential that staff undergo and hold up to date DBS checks. The Provider will be expected to attend monthly monitoring meetings with the Council along with reports, the format of which will be agreed prior to the commencement of the contract. Any complaints would be handled by the Council using the Council's complaints procedure. The Provider is required to notify the Council of any complaint and provide customer details", "status": "planned", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "79512000", "description": "Call centre" }, { "scheme": "CPV", "id": "98341000", "description": "Accommodation services" } ], "deliveryAddresses": [ { "region": "UKD", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "value": { "amountGross": 156000, "amount": 130000, "currency": "GBP" }, "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "procedure": { "isAccelerated": true, "acceleratedRationale": "Light touch contract" }, "mainProcurementCategory": "services", "specialRegime": [ "lightTouch" ], "aboveThreshold": true, "submissionMethodDetails": "https://procontract.due-north.com/Register\nDN831015", "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "tenderPeriod": { "endDate": "2026-11-20T00:00:00Z" }, "awardPeriod": { "endDate": "2026-11-30T23:59:59Z" }, "lots": [ { "id": "1", "status": "planned", "value": { "amountGross": 156000, "amount": 130000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality Service Delivery", "numbers": [ { "number": 70, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] }, { "type": "cost", "name": "Cost ", "numbers": [ { "number": 20, "weight": "percentageExact" } ] } ] }, "suitability": { "sme": true, "vcse": true }, "contractPeriod": { "startDate": "2026-12-01T00:00:00Z", "endDate": "2028-11-30T23:59:59Z", "maxExtentDate": "2029-11-30T23:59:59Z" }, "hasRenewal": true, "renewal": { "description": "Initial contract for 1 year, potential extensions on annual basis. The development of Metropolitan Place is ongoing and once complete the Out of Hours service will operate from this facility." } } ], "communication": { "futureNoticeDate": "2026-10-09T23:59:59Z" } }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] }, { "id": "091648-2026", "tag": [ "planningUpdate" ], "date": "2026-09-29T09:03:27+01:00", "initiationType": "tender", "planning": { "documents": [ { "id": "091648-2026", "documentType": "plannedProcurementNotice", "noticeType": "UK3", "description": "Planned procurement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/091648-2026", "datePublished": "2026-09-29T09:03:27+01:00", "format": "text/html" } ] }, "ocid": "ocds-h6vhtk-077b0d", "parties": [ { "name": "Oldham Metropolitan Borough Council", "id": "GB-PPON-PMRJ-8362-DVNT", "identifier": { "scheme": "GB-PPON", "id": "PMRJ-8362-DVNT" }, "address": { "streetAddress": "Spindles Shopping Centre, West Street", "locality": "Oldham", "postalCode": "OL1 1HD", "country": "GB", "countryName": "United Kingdom", "region": "UKD37" }, "contactPoint": { "email": "commercial.procurementunit@oldham.gov.uk" }, "roles": [ "buyer" ], "details": { "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthoritySubCentralGovernment", "description": "Public authority - sub-central government" } ] } } ], "buyer": { "id": "GB-PPON-PMRJ-8362-DVNT", "name": "Oldham Metropolitan Borough Council" }, "tender": { "id": "DN831015", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. 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Out of Hours emergency housing options telephone service. " }, { "releaseID": "091648-2026", "releaseDate": "2026-09-29T09:03:27+01:00", "releaseTag": [ "planningUpdate" ], "value": "Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service." }, { "releaseID": "098237-2026", "releaseDate": "2026-10-18T16:17:27+01:00", "releaseTag": [ "tender" ], "value": "For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service" } ], "description": [ { "releaseID": "091215-2026", "releaseDate": "2026-09-27T21:15:28+01:00", "releaseTag": [ "planning" ], "value": "Oldham Council require a Provider to operate a Statutory Out of Hours Homelessness Service for our residents\nThe support currently provided by the Council covers 'normal working' hours however access to appropriate support and advice is required 24 hours, 7 days a week, 365 days a year. The out of hours service is a telephone-based service, where residents who need emergency help and support with regards to homelessness outside of usual office hours (Mon — Fri 9am — 5pm) can telephone the dedicated number.\nThe out of hours service operates from 5pm to 9am Monday — Thursday and from 5pm Friday — 9am Monday. Please note the service operates 24 hours through Saturday and Sunday and bank holidays. This totals 128 hours per week not including bank holidays, the number of bank holiday hours totals 192 per annum. The Provider is required to 'triage' the telephone calls to determine if the household(s) are homeless that evening or not.\nIf the household(s) is not homeless that evening, details of the household should be taken and referred back through to the Homelessness Team to make contact the next working day.\nIf the household(s) is homeless that night then the Provider will be expected to undertake a mini assessment to establish if the household(s) are eligible for assistance, homeless that evening and there is reason to believe they have a priority need.\nIf the household(s) meet the threshold prescribed by the Council, then the telephone operator must secure temporary accommodation for that household using the Council's temporary accommodation framework. It is then the Provider's responsibility to place the household into the accommodation.\nThe Provider must then notify the Council of the placement and the Council's Homelessness team will pick up the case for full assessment the next working day.\nAll calls must be handled in a professional and courteous manner ensuring all enquiries are dealt with in an efficient manner.\nThe Provider will be expected to keep up to date records of any customer contact using the Council's systems, training of which will be provided.\nAt the end of every shift the Provider will be required to complete a detailed handover document, the format of which will be agreed prior to the commencement of the contract. Staff are required to have knowledge and experience in the sphere of homelessness and in particular temporary accommodation and housing needs. Staff are also required to effectively signpost residents to relevant organisations to support in the wrap around care package. It is desirable but not essential that staff undergo and hold up to date DBS checks. The Provider will be expected to attend monthly monitoring meetings with the Council along with reports, the format of which will be agreed prior to the commencement of the contract. Any complaints would be handled by the Council using the Council's complaints procedure. The Provider is required to notify the Council of any complaint and provide customer details" }, { "releaseID": "091648-2026", "releaseDate": "2026-09-29T09:03:27+01:00", "releaseTag": [ "planningUpdate" ], "value": "Oldham Council require a Provider to operate a Statutory Out of Hours Homelessness Service for our residents\nThe support currently provided by the Council covers 'normal working' hours however access to appropriate support and advice is required 24 hours, 7 days a week, 365 days a year. The out of hours service is a telephone-based service, where residents who need emergency help and support with regards to homelessness outside of usual office hours (Mon - Fri 9am - 5pm) can telephone the dedicated number.\nThe out of hours service operates from 5pm to 9am Monday - Thursday and from 5pm Friday - 9am Monday. Please note the service operates 24 hours through Saturday and Sunday and bank holidays. This totals 128 hours per week not including bank holidays, the number of bank holiday hours totals 192 per annum. The Provider is required to 'triage' the telephone calls to determine if the household(s) are homeless that evening or not.\nIf the household(s) is not homeless that evening, details of the household should be taken and referred back through to the Homelessness Team to make contact the next working day.\nIf the household(s) is homeless that night then the Provider will be expected to undertake a mini assessment to establish if the household(s) are eligible for assistance, homeless that evening and there is reason to believe they have a priority need.\nIf the household(s) meet the threshold prescribed by the Council, then the telephone operator must secure temporary accommodation for that household using the Council's temporary accommodation framework. It is then the Provider's responsibility to place the household into the accommodation.\nThe Provider must then notify the Council of the placement and the Council's Homelessness team will pick up the case for full assessment the next working day.\nAll calls must be handled in a professional and courteous manner ensuring all enquiries are dealt with in an efficient manner.\nThe Provider will be expected to keep up to date records of any customer contact using the Council's systems, training of which will be provided.\nAt the end of every shift the Provider will be required to complete a detailed handover document, the format of which will be agreed prior to the commencement of the contract. Staff are required to have knowledge and experience in the sphere of homelessness and in particular temporary accommodation and housing needs. Staff are also required to effectively signpost residents to relevant organisations to support in the wrap around care package. It is desirable but not essential that staff undergo and hold up to date DBS checks. The Provider will be expected to attend monthly monitoring meetings with the Council along with reports, the format of which will be agreed prior to the commencement of the contract. Any complaints would be handled by the Council using the Council's complaints procedure. The Provider is required to notify the Council of any complaint and provide customer details" }, { "releaseID": "098237-2026", "releaseDate": "2026-10-18T16:17:27+01:00", "releaseTag": [ "tender" ], "value": "To meet legal requirements to provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service. The successful contractor will undertake the duties outlined within the Out of Hours Contract enabled the Local Authority to continue to fulfil its statutory responsibilities and provide emergency out of hours housing advice and support. The Out of Hours Emergency Homelessness Support Service is a telephone-based service that residents can contact outside of usual office hours: Monday - Friday 5pm-9am overnight support, and Saturday - Sunday 24hours support inclusive of bank holidays. \nBased on historical spend it is estimated the new contract spend will be circa £125,000 per annum. \nThis figure does not guarantee the Contract value or spend." }, { "releaseID": "098239-2026", "releaseDate": "2026-10-18T19:22:34+01:00", "releaseTag": [ "tenderUpdate" ], "value": "To meet legal requirements to provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service. The successful contractor will undertake the duties outlined within the Out of Hours Contract enabled the Local Authority to continue to fulfil its statutory responsibilities and provide emergency out of hours housing advice and support. The Out of Hours Emergency Homelessness Support Service is a telephone-based service that residents can contact outside of usual office hours: Monday - Friday 5pm-9am overnight support, and Saturday - Sunday 24hours support inclusive of bank holidays.\nBased on historical spend it is estimated the new contract spend will be circa £125,000 per annum.\nThis figure does not guarantee the Contract value or spend." } ], "status": [ { "releaseID": "091215-2026", "releaseDate": "2026-09-27T21:15:28+01:00", "releaseTag": [ "planning" ], "value": "planned" }, { "releaseID": "098237-2026", "releaseDate": "2026-10-18T16:17:27+01:00", "releaseTag": [ "tender" ], "value": "active" } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "091215-2026", "releaseDate": "2026-09-27T21:15:28+01:00", "releaseTag": [ "planning" ], "value": [ { "scheme": "CPV", "id": "79512000", "description": "Call centre" }, { "scheme": "CPV", "id": "98341000", "description": "Accommodation services" } 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