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For people assessed as being at highest risk of serious harm or homicide, timely safeguarding interventions and effective multi-agency coordination can be critical in reducing harm and improving safety outcomes.\nSouth Wales Police and its partners currently deliver safeguarding through the Multi-Agency Risk Assessment Conference (MARAC) process. MARAC is a long-established mechanism that brings organisations together to share information, assess risk and coordinate actions for victims experiencing high-risk domestic abuse. It remains one of the most important safeguarding arrangements available to public services and plays a vital role in protecting some of the most vulnerable people in society. \nHowever, the current model is under increasing pressure. 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The challenge has been developed following significant stakeholder engagement and reflects a shared recognition that future approaches may need to move beyond the traditional meeting-based MARAC model. \n________________________________________\nThe Challenge\nWe are seeking innovative organisations to help South Wales Police and its partners explore how high-risk domestic abuse safeguarding could operate differently in the future.\nThis challenge is intentionally outcome-focused and does not prescribe a specific technology, product type or delivery model.\nApplicants are encouraged to propose the approach they believe will best address the challenge and demonstrate how their expertise could help develop a more responsive, coordinated and sustainable safeguarding model for South Wales.\nThe challenge is not simply about introducing new technology or digitising existing MARAC meetings. Whilst technology, data and artificial intelligence may form part of the solution, partners have identified the need to explore wider service, governance and operating model redesign.\nWe are interested in organisations capable of helping answer questions such as:\n•\tHow can risk be identified, prioritised and escalated more effectively?\n•\tHow can organisations work together more dynamically and efficiently?\n•\tHow can safeguarding actions be coordinated more effectively across agencies?\n•\tHow can professionals spend less time managing administration and more time safeguarding vulnerable people?\n•\tHow can information be shared more effectively whilst maintaining appropriate governance and accountability?\n•\tHow can future models remain practical, affordable and sustainable?\n•\tHow can innovation support improved safeguarding outcomes without creating additional complexity?\nApplicants should not assume that technology alone is the answer. We welcome proposals that combine service design, systems thinking, operational redesign, governance innovation, behavioural approaches, digital innovation, data, analytics and artificial intelligence to explore how multi-agency safeguarding could evolve. \n________________________________________\nDesired Outcomes\nWe are interested in approaches that can contribute towards measurable improvements in one or more of the following areas.\nSafeguarding Outcomes\n•\tEarlier identification of escalating risk.\n•\tFaster safeguarding interventions.\n•\tImproved protection for people at highest risk of harm.\n•\tReduced repeat victimisation.\n•\tImproved management of complex and repeat cases.\n•\tBetter safeguarding outcomes for victims and families. \nVictim Experience\n•\tMore consistent safeguarding support regardless of location.\n•\tImproved coordination between agencies.\n•\tReduced delays in accessing support.\n•\tMore responsive safeguarding interventions.\n•\tImproved confidence in safeguarding processes.\n•\tMore person-centred approaches to safety planning. \nProfessional Practice\n•\tReduced administrative burden.\n•\tBetter access to relevant information.\n•\tImproved coordination and communication between organisations.\n•\tBetter visibility of decisions and actions.\n•\tImproved accountability and action tracking.\n•\tMore professional time focused on safeguarding activity. \nService Delivery and Equity\n•\tReduced variation between different MARAC arrangements.\n•\tMore consistent safeguarding approaches across South Wales.\n•\tImproved information sharing.\n•\tBetter visibility of risk.\n•\tMore equitable safeguarding outcomes regardless of geography.\n•\tImproved partnership working. \nSystem Outcomes\n•\tBetter use of public resources.\n•\tReduced duplication of activity.\n•\tImproved operational intelligence.\n•\tImproved governance and oversight.\n•\tStronger evidence for future service transformation.\n•\tImproved understanding and measurement of safeguarding outcomes. \nSustainability\n•\tAffordable and scalable approaches.\n•\tLong-term sustainability beyond the funded project period.\n•\tA realistic route to implementation.\n•\tApproaches capable of supporting future adoption in other regions where appropriate.\n•\tCreation of capability that can support future safeguarding transformation. \nApplicants should clearly identify which outcomes their project is expected to influence and explain how impact will be assessed.\nPhase 1: Discovery and Concept Development \nThis challenge is being delivered as a Phase 1 Contracts for Innovation Cymru competition. \nSouth Wales Police and partners recognise that this is a complex system challenge. 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Across South Wales, more than 5,000 high-risk domestic abuse cases are managed annually through seven separate MARAC arrangements operating across Cardiff, Vale of Glamorgan, Rhondda Cynon Taf, Merthyr Tydfil, Bridgend, Neath Port Talbot and Swansea. Together, these arrangements account for approximately 44% of MARAC demand across Wales. Different governance structures, processes and operating approaches have evolved over time, resulting in variation in delivery, increasing administrative burden and challenges in maintaining consistency across the region. \nDemand continues to increase whilst cases become more complex. In some areas, approximately 70 cases may be discussed during a single weekly MARAC process, and concerns have been raised regarding delays between referral, discussion and action. 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The challenge has been developed following significant stakeholder engagement and reflects a shared recognition that future approaches may need to move beyond the traditional meeting-based MARAC model. \n________________________________________\nThe Challenge\nWe are seeking innovative organisations to help South Wales Police and its partners explore how high-risk domestic abuse safeguarding could operate differently in the future.\nThis challenge is intentionally outcome-focused and does not prescribe a specific technology, product type or delivery model.\nApplicants are encouraged to propose the approach they believe will best address the challenge and demonstrate how their expertise could help develop a more responsive, coordinated and sustainable safeguarding model for South Wales.\nThe challenge is not simply about introducing new technology or digitising existing MARAC meetings. Whilst technology, data and artificial intelligence may form part of the solution, partners have identified the need to explore wider service, governance and operating model redesign.\nWe are interested in organisations capable of helping answer questions such as:\n•\tHow can risk be identified, prioritised and escalated more effectively?\n•\tHow can organisations work together more dynamically and efficiently?\n•\tHow can safeguarding actions be coordinated more effectively across agencies?\n•\tHow can professionals spend less time managing administration and more time safeguarding vulnerable people?\n•\tHow can information be shared more effectively whilst maintaining appropriate governance and accountability?\n•\tHow can future models remain practical, affordable and sustainable?\n•\tHow can innovation support improved safeguarding outcomes without creating additional complexity?\nApplicants should not assume that technology alone is the answer. We welcome proposals that combine service design, systems thinking, operational redesign, governance innovation, behavioural approaches, digital innovation, data, analytics and artificial intelligence to explore how multi-agency safeguarding could evolve. \n________________________________________\nDesired Outcomes\nWe are interested in approaches that can contribute towards measurable improvements in one or more of the following areas.\nSafeguarding Outcomes\n•\tEarlier identification of escalating risk.\n•\tFaster safeguarding interventions.\n•\tImproved protection for people at highest risk of harm.\n•\tReduced repeat victimisation.\n•\tImproved management of complex and repeat cases.\n•\tBetter safeguarding outcomes for victims and families. \nVictim Experience\n•\tMore consistent safeguarding support regardless of location.\n•\tImproved coordination between agencies.\n•\tReduced delays in accessing support.\n•\tMore responsive safeguarding interventions.\n•\tImproved confidence in safeguarding processes.\n•\tMore person-centred approaches to safety planning. \nProfessional Practice\n•\tReduced administrative burden.\n•\tBetter access to relevant information.\n•\tImproved coordination and communication between organisations.\n•\tBetter visibility of decisions and actions.\n•\tImproved accountability and action tracking.\n•\tMore professional time focused on safeguarding activity. \nService Delivery and Equity\n•\tReduced variation between different MARAC arrangements.\n•\tMore consistent safeguarding approaches across South Wales.\n•\tImproved information sharing.\n•\tBetter visibility of risk.\n•\tMore equitable safeguarding outcomes regardless of geography.\n•\tImproved partnership working. \nSystem Outcomes\n•\tBetter use of public resources.\n•\tReduced duplication of activity.\n•\tImproved operational intelligence.\n•\tImproved governance and oversight.\n•\tStronger evidence for future service transformation.\n•\tImproved understanding and measurement of safeguarding outcomes. \nSustainability\n•\tAffordable and scalable approaches.\n•\tLong-term sustainability beyond the funded project period.\n•\tA realistic route to implementation.\n•\tApproaches capable of supporting future adoption in other regions where appropriate.\n•\tCreation of capability that can support future safeguarding transformation. \nApplicants should clearly identify which outcomes their project is expected to influence and explain how impact will be assessed.\nPhase 1: Discovery and Concept Development \nThis challenge is being delivered as a Phase 1 Contracts for Innovation Cymru competition. \nSouth Wales Police and partners recognise that this is a complex system challenge. 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"releaseTag": [ "tender" ], "value": "Contracts for Innovation Cymru - Transforming Multi-Agency Safeguarding for High-Risk Domestic Abuse in South Wales" } ], "description": [ { "releaseID": "089558-2026", "releaseDate": "2026-09-22T11:58:26+01:00", "releaseTag": [ "tender" ], "value": "Domestic abuse remains one of the most significant public protection challenges facing South Wales. For people assessed as being at highest risk of serious harm or homicide, timely safeguarding interventions and effective multi-agency coordination can be critical in reducing harm and improving safety outcomes.\nSouth Wales Police and its partners currently deliver safeguarding through the Multi-Agency Risk Assessment Conference (MARAC) process. MARAC is a long-established mechanism that brings organisations together to share information, assess risk and coordinate actions for victims experiencing high-risk domestic abuse. It remains one of the most important safeguarding arrangements available to public services and plays a vital role in protecting some of the most vulnerable people in society. \nHowever, the current model is under increasing pressure. Across South Wales, more than 5,000 high-risk domestic abuse cases are managed annually through seven separate MARAC arrangements operating across Cardiff, Vale of Glamorgan, Rhondda Cynon Taf, Merthyr Tydfil, Bridgend, Neath Port Talbot and Swansea. Together, these arrangements account for approximately 44% of MARAC demand across Wales. Different governance structures, processes and operating approaches have evolved over time, resulting in variation in delivery, increasing administrative burden and challenges in maintaining consistency across the region. \nDemand continues to increase whilst cases become more complex. In some areas, approximately 70 cases may be discussed during a single weekly MARAC process, and concerns have been raised regarding delays between referral, discussion and action. National reviews, safeguarding investigations and wider research have highlighted issues relating to fragmented information sharing, inconsistent processes and delays in identifying and responding to escalating risk. \nSouth Wales Police, working alongside regional MARAC governance groups, the Office of the Police and Crime Commissioner and wider safeguarding partners, has identified an opportunity to explore whether a different approach could deliver faster, more consistent and more effective safeguarding outcomes. The challenge has been developed following significant stakeholder engagement and reflects a shared recognition that future approaches may need to move beyond the traditional meeting-based MARAC model. \n________________________________________\nThe Challenge\nWe are seeking innovative organisations to help South Wales Police and its partners explore how high-risk domestic abuse safeguarding could operate differently in the future.\nThis challenge is intentionally outcome-focused and does not prescribe a specific technology, product type or delivery model.\nApplicants are encouraged to propose the approach they believe will best address the challenge and demonstrate how their expertise could help develop a more responsive, coordinated and sustainable safeguarding model for South Wales.\nThe challenge is not simply about introducing new technology or digitising existing MARAC meetings. Whilst technology, data and artificial intelligence may form part of the solution, partners have identified the need to explore wider service, governance and operating model redesign.\nWe are interested in organisations capable of helping answer questions such as:\n•\tHow can risk be identified, prioritised and escalated more effectively?\n•\tHow can organisations work together more dynamically and efficiently?\n•\tHow can safeguarding actions be coordinated more effectively across agencies?\n•\tHow can professionals spend less time managing administration and more time safeguarding vulnerable people?\n•\tHow can information be shared more effectively whilst maintaining appropriate governance and accountability?\n•\tHow can future models remain practical, affordable and sustainable?\n•\tHow can innovation support improved safeguarding outcomes without creating additional complexity?\nApplicants should not assume that technology alone is the answer. We welcome proposals that combine service design, systems thinking, operational redesign, governance innovation, behavioural approaches, digital innovation, data, analytics and artificial intelligence to explore how multi-agency safeguarding could evolve. \n________________________________________\nDesired Outcomes\nWe are interested in approaches that can contribute towards measurable improvements in one or more of the following areas.\nSafeguarding Outcomes\n•\tEarlier identification of escalating risk.\n•\tFaster safeguarding interventions.\n•\tImproved protection for people at highest risk of harm.\n•\tReduced repeat victimisation.\n•\tImproved management of complex and repeat cases.\n•\tBetter safeguarding outcomes for victims and families. \nVictim Experience\n•\tMore consistent safeguarding support regardless of location.\n•\tImproved coordination between agencies.\n•\tReduced delays in accessing support.\n•\tMore responsive safeguarding interventions.\n•\tImproved confidence in safeguarding processes.\n•\tMore person-centred approaches to safety planning. \nProfessional Practice\n•\tReduced administrative burden.\n•\tBetter access to relevant information.\n•\tImproved coordination and communication between organisations.\n•\tBetter visibility of decisions and actions.\n•\tImproved accountability and action tracking.\n•\tMore professional time focused on safeguarding activity. \nService Delivery and Equity\n•\tReduced variation between different MARAC arrangements.\n•\tMore consistent safeguarding approaches across South Wales.\n•\tImproved information sharing.\n•\tBetter visibility of risk.\n•\tMore equitable safeguarding outcomes regardless of geography.\n•\tImproved partnership working. \nSystem Outcomes\n•\tBetter use of public resources.\n•\tReduced duplication of activity.\n•\tImproved operational intelligence.\n•\tImproved governance and oversight.\n•\tStronger evidence for future service transformation.\n•\tImproved understanding and measurement of safeguarding outcomes. \nSustainability\n•\tAffordable and scalable approaches.\n•\tLong-term sustainability beyond the funded project period.\n•\tA realistic route to implementation.\n•\tApproaches capable of supporting future adoption in other regions where appropriate.\n•\tCreation of capability that can support future safeguarding transformation. \nApplicants should clearly identify which outcomes their project is expected to influence and explain how impact will be assessed.\nPhase 1: Discovery and Concept Development \nThis challenge is being delivered as a Phase 1 Contracts for Innovation Cymru competition. \nSouth Wales Police and partners recognise that this is a complex system challenge. Whilst the need for change has been identified, there is not yet a single agreed solution or future model. 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