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"releaseID": "086835-2026", "releaseDate": "2026-09-14T12:43:46+01:00", "releaseTag": [ "tender" ], "value": "2023/54" } ], "scheme": [ { "releaseID": "086835-2026", "releaseDate": "2026-09-14T12:43:46+01:00", "releaseTag": [ "tender" ], "value": "UKPGA" } ], "uri": [ { "releaseID": "086835-2026", "releaseDate": "2026-09-14T12:43:46+01:00", "releaseTag": [ "tender" ], "value": "https://www.legislation.gov.uk/ukpga/2023/54/contents" } ] }, "title": [ { "releaseID": "086835-2026", "releaseDate": "2026-09-14T12:43:46+01:00", "releaseTag": [ "tender" ], "value": "Procurement for an Out of Hours (OOH) Contact Centre Service (Brunelcare)" } ], "description": [ { "releaseID": "086835-2026", "releaseDate": "2026-09-14T12:43:46+01:00", "releaseTag": [ "tender" ], "value": "Brunelcare invites tender responses for the provision of an Out of Hours (OOH) Contact Centre Service to deliver urgent housing, property, and welfare-related support during evenings, weekends, and public holidays. \nThe service will support residents living in Brunelcare's sheltered flats and bungalows, which provide an independent living environment within a supportive community. The service requirements include, but are not limited to: \n- Emergency repairs and safety-related incidents. \n- Welfare checks and safeguarding alerts. \n- Assistance with access issues, lockouts, and other urgent housing matters. \n- Escalation of incidents and handover to Brunelcare's daytime operational teams. \nThe supplier will be responsible for coordinating with Brunelcare's DLO and specialist contractors in relation to any repair-related call-outs.\nThe procurement of an OOH Service provider is a key step in ensuring Brunelcare continues to meet its operational requirements, deliver a responsive and high-quality service to residents, and provide reassurance to residents, staff, and stakeholders. \nThe successful Supplier will provide a comprehensive call handling and triage service, including the logging, monitoring, escalation, and reporting of all out of hours incidents. \nBrunelcare is a Bristol-based charity providing high-quality housing, care, and support services for 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