{ "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-06eabf", "publisher": { "name": "Cabinet Office", "scheme": "GB-GOR", "uid": "D2", "uri": "https://www.gov.uk/government/organisations/cabinet-office" }, "publishedDate": "2026-08-24T15:15:29+01:00", "license": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/", "publicationPolicy": "https://www.gov.uk/government/publications/open-contracting", "version": "1.1", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ], "packages": [ "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-06eabf" ], "records": [ { "ocid": "ocds-h6vhtk-06eabf", "releases": [ { "ocid": "ocds-h6vhtk-06eabf", "id": "080444-2026", "tag": [ "planning" ], "date": "2026-08-24T15:04:55+01:00", "initiationType": "tender", "parties": [ { "name": "HM Revenue & Customs", "id": "GB-PPON-PVMW-8599-JZNJ", "identifier": { "scheme": "GB-PPON", "id": "PVMW-8599-JZNJ" }, "address": { "streetAddress": "100 Parliament Street", "locality": "London", "postalCode": "SW1A 2BQ", "country": "GB", "countryName": "United Kingdom", "region": "UKI32" }, "contactPoint": { "email": "hmrcsupportsapariba@hmrc.gov.uk" }, "roles": [ "buyer" ], "details": { "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ] } } ], "buyer": { "id": "GB-PPON-PVMW-8599-JZNJ", "name": "HM Revenue & Customs" }, "planning": { "milestones": [ { "id": "engagement", "type": "engagement", "description": "1. Background \nHMRC is the UK's tax, payments and customs authority, and we have a vital purpose: we collect the money that pays for the UK's public services and help families and individuals with targeted financial support.\nWe're using this engagement to test our thinking on social value and understand what suppliers could deliver through any future contract. This includes contract-attributable benefits linked to economic growth, skills, employment, supply-chain resilience, innovation, SMEs, VCSEs and wider community outcomes.\nThis Preliminary Market Engagement Notice is issued for engagement and market-testing purposes only. It doesn't constitute a formal tender, pre-qualification process or invitation to negotiate, and it doesn't represent a commitment by HMRC to procure any services.\nParticipation in this engagement won't confer any advantage or disadvantage in any future procurement. HMRC will take appropriate steps to maintain transparency, equal treatment and fair competition, including sharing relevant information from engagement activity where appropriate and ensuring any future procurement timetable is proportionate.\nHMRC may decide not to proceed with a procurement, may proceed using a different scope or structure, or may undertake further preliminary market engagement on additional topics before progressing further. Any future procurement remains subject to internal approvals and the requirements of the Procurement Act 2023 and associated Regulations.\n2. Key details\nPlease first register on HMRC's eSourcing system Ariba. \nYou can register at the following link: http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration\nFollowing registration on HMRC Ariba, please contact Charlotte Speakes charlotte.speakes@hmrc.gov.uk\n3. Future procurement\nIf HMRC proceeds to a formal procurement, the relevant notice will be published in line with the applicable procurement requirements. Suppliers who don't respond to this Preliminary Market Engagement Notice won't be excluded from participating in any future tender.\nIf your organisation has relevant experience or capability in this area, we'd welcome your input.\n4. Further details for registering for any future procurement\nPart A - register on HMRC SAP Ariba\nAny future procurement relating to this engagement will be conducted by way of an e-Sourcing event using HMRC's SAP Ariba e-Sourcing portal.\nYou must ensure you're registered with the e-Sourcing portal to gain access to any future procurement documentation if released, which will contain full details of any future requirement.\nIf you are not already registered, the registration link is: http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration\nAs part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address.\nOnce you have completed the activation process you will receive a further email confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number.\nIf an email response from HMRC is not received within one working day of your request, please re-contact;\nsapariba.hmrcsupport@hmrc.gov.uk (after first checking your spam in-box) notifying them of non-receipt and confirming the date when your registration request was first made.\nPart B - receiving further information\nOnce you have obtained 'your organisation's account ID' number, please email charlotte.speakes@hmrc.gov.uk with the following information:\n-\tSourcing Request number SR965136994\n-\tYour organisation's HMRC SAP Ariba account ID\n-\tYour organisation name\n-\tYour name\n-\tYour email address\n-\tYour telephone number\nOnce you've completed the above, you'll receive an email confirming access to any future procurement event if it is built.\nAdditionally, should HMRC have any further questions for interested Suppliers prior to the event being published (in terms of market engagement and requirement development), the above provided contact details will be used.\nFurther information about HMRC's procurement tool SAP Ariba, a supplier's guide and general information about supplying to HMRC is available on the HMRC website:\nwww.hmrc.gov.uk/about/supplying.htm\nIf you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba to be added to this event.\nFurther details on registering for public procurements \nSuppliers who wish to participate in public procurements are required to register on the Government's Central Digital Platform (CDP).\nSuppliers can submit their core supplier information and, where a procurement opportunity arises, share this information with HMRC via the CDP.\nIt is free to use and will mean you should no longer have to re-enter your core supplier information for each public procurement, but ensure it's up to date and subsequently share as needed.\nThe CDP is available at https://www.gov.uk/find-tender.\nInstructions\nWe're using this engagement to test our thinking on social value before any formal procurement.\nFor clarity, this engagement doesn't form part of a formal invitation to tender. It's being conducted in accordance with the Procurement Act 2023, including the principles of transparency, equal treatment and fair competition. Suppliers won't be scored or evaluated on the information provided at this stage.\nThere's no obligation on either party, and anything that you contribute to the informal engagement will provide neither advantage nor disadvantage to the success of any participation in a formal process.\nWe may use the feedback to shape the social value approach and decide whether separate market engagement would be helpful on other areas before finalising our approach.\nAdditional information on Social Value\nHMRC intends to apply the prevailing Social Value Model requirements applicable at the time of any future procurement. Suppliers are invited to provide views on the social value outcomes most relevant to this requirement, particularly those relating to jobs, skills, workforce development, supply chain resilience and wider community benefits.\nSocial Value will focus on additional benefits delivered through the contract, rather than existing corporate initiatives or business-as-usual activity.\nHMRC is seeking market insight on how the requirement could contribute to the UK Government's Social Value Mission, \"Kick Start Economic Growth\", including opportunities relating to skills development, support for SMEs and VCSEs, innovation and resilient supply chains.\nSocial value pre-market engagement questions\nQuestion 1.\tWhat contract-attributable employment, apprenticeship, training or professional-development outcomes could reasonably be delivered through the contract, particularly for people from under-represented or disadvantaged groups?\nQuestion 2.\tAre there opportunities for this contract to improve social mobility, employability or financial capability for individuals and communities, particularly those facing barriers to employment?\nQuestion 3.\tWhat opportunities exist to create employment or economic benefits in regions with higher levels of economic inactivity or deprivation through delivery of this contract?\nQuestion 4.\tWhat specific training, accreditation or skills-development opportunities could suppliers deliver that would leave a sustainable skills legacy beyond the life of the contract?\nQuestion 5.\tWhat economic growth outcomes and metrics would be most appropriate, measurable and proportionate for this contract (e.g. jobs created, training hours, apprenticeships, local investment)?\nQuestion 6.\tHow could HMRC structure contracting and its operating model to encourage meaningful participation by SMEs, VCSEs, mutuals, social enterprises, start-ups and other smaller UK businesses within both contract delivery and the supply chain?\nPlease consider:\n-\tmeasures to remove barriers to entry and participation\n-\tapproaches that support a diverse, resilient and innovative supply chain\n-\topportunities for supplier development, mentoring, skills transfer and business growth\n-\thow participating organisations could be left stronger and more sustainable than when they entered the contract\n-\tHow could innovation, technology or process improvements within debt collection activities drive productivity gains and wider economic benefits for UK citizens, businesses and government?\nQuestion 7.\tWhat metrics and evidence would most effectively demonstrate successful SME and VCSE participation and growth throughout the life of the contract?\nPlease comment on the suitability of measures such as:\n-\tpercentage of contract spend\n-\tnumber of active suppliers\n-\tonboarding of new suppliers\n-\tsupplier retention\n-\ttraining and development delivered\n-\tbusiness growth outcomes\n-\tinnovation outcomes\nPlease identify any alternative measures you would recommend.\nQuestion 8.\tWhat long-term economic and social value benefits could be generated from this contract, and what contractual or operating models could support their delivery?\nPlease consider elements such as milestones, KPIs, evidence and affordability in your response.\nResponses should ideally be limited to 500 words per question. Bullet points are welcomed where appropriate.", "dueDate": "2026-09-28T23:59:59+01:00", "status": "scheduled" } ], "documents": [ { "id": "080444-2026", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/080444-2026", "datePublished": "2026-08-24T15:04:55+01:00", "format": "text/html" } ] }, "tender": { "id": "SR965136994", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Provision of Debt Collection Services", "description": "HMRC is inviting suppliers to take part in pre-market engagement to help us understand market capability, appetite and delivery options for future third-party debt collection services.\nHMRC wants to understand what the market can offer across the end-to-end debt recovery lifecycle, including debt collection, debt analytics, affordability assessment, data enrichment, customer engagement, vulnerability support and related debt collection services.\nHMRC is particularly interested in understanding how suppliers can combine these capabilities to ensure debts are collected fairly and sustainably, including the identification and ethical treatment of vulnerable customers, improved recovery outcomes, customer experience, operational resilience and value for money. \nThe services HMRC may need could include, but aren't limited to:\n•\tManaged debt collection services\n•\tDebt collection agency services\n•\tDebt placement and allocation services\n•\tDebt segmentation and treatment strategy services\n•\tCustomer contact and engagement services\n•\tDigital self-service repayment solutions\n•\tAffordability assessment services\n•\tOpen Banking enabled repayment and affordability solutions\n•\tData enrichment and tracing services\n•\tDebt analytics and predictive modelling services\n•\tVulnerability identification and support services\n•\tOverseas debt recovery services\n•\tBusiness debt recovery services\n•\tFraud, error and debt analytics services\n•\tManagement information, reporting and performance analytics\n•\tContinuous improvement and debt recovery optimisation services\nThese products/services are expected to be key enablers to deliver the following capabilities: \n•\tRecovery of Government debt in a fair, proportionate and compliant manner\n•\tManagement of multiple debt collection agencies and recovery channels\n•\tIdentification of the most appropriate treatment strategy for individual debtors\n•\tImproved ability to contact customers through data enrichment and tracing\n•\tAffordability and vulnerability assessment to support sustainable customer outcomes\n•\tUse of data, analytics and automation to improve recovery performance\n•\tSegmentation of debt portfolios based on risk, propensity to pay and customer circumstances\n•\tProvision of digital repayment channels and self-service options\n•\tManagement of domestic and international debt recovery activity\n•\tDelivery of actionable management information and performance reporting\n•\tSupport for debt prevention, early intervention and improved repayment outcomes\n•\tContinuous improvement, innovation and operational resilience\n•\tCompliance with relevant regulatory, security and data protection requirements\n•\tFlexible scaling of services to respond to changing debt volumes and customer demand\nHMRC is at an early stage of considering delivery and procurement options. No decision has been made on the future commercial model, procurement route, contract term, lotting structure or number of suppliers.\nThis engagement is focused on social value, however HMRC may run further pre-market engagement on other topics in the future, for example delivery model, commercial/fee model, lotting, AI & technology, transition planning, vulnerability identification and management or supply-chain resilience.\nContract Overview:\nContract value: The estimated values within this notice are indicative only and based on a maximum possible term currently being considered. The final estimated value will depend on the confirmed contract duration, scope, delivery model and internal approvals. If HMRC elects to place a shorter contract, the estimated value is expected to reduce accordingly.\nContract term: Maximum contract term currently being considered: up to 8 years, although the final term may be shorter.\nProcurement route: To be confirmed. A framework may be used, but other routes may be considered.", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "66171000", "description": "Financial consultancy services" }, { "scheme": "CPV", "id": "71621000", "description": "Technical analysis or consultancy services" }, { "scheme": "CPV", "id": "75112000", "description": "Administrative services for business operations" }, { "scheme": "CPV", "id": "75120000", "description": "Administrative services of agencies" }, { "scheme": "CPV", "id": "75130000", "description": "Supporting services for the government" }, { "scheme": "CPV", "id": "79200000", "description": "Accounting, auditing and fiscal services" }, { "scheme": "CPV", "id": "79400000", "description": "Business and management consultancy and related services" }, { "scheme": "CPV", "id": "79940000", "description": "Collection agency services" } ], "deliveryAddresses": [ { "region": "UKC", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKD", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKE", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKF", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKG", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKI", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKJ", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKL", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "value": { "amountGross": 420000000, "amount": 350000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "lots": [ { "id": "1", "contractPeriod": { "startDate": "2028-09-06T00:00:00+01:00", "endDate": "2036-09-05T23:59:59+01:00" }, "status": "planning" } ], "status": "planning" }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] }, { "id": "080458-2026", "tag": [ "planningUpdate" ], "date": "2026-08-24T15:15:29+01:00", "initiationType": "tender", "ocid": "ocds-h6vhtk-06eabf", "parties": [ { "name": "HM Revenue & Customs", "id": "GB-PPON-PVMW-8599-JZNJ", "identifier": { "scheme": "GB-PPON", "id": "PVMW-8599-JZNJ" }, "address": { "streetAddress": "100 Parliament Street", "locality": "London", "postalCode": "SW1A 2BQ", "country": "GB", "countryName": "United Kingdom", "region": "UKI32" }, "contactPoint": { "email": "hmrcsupportsapariba@hmrc.gov.uk" }, "roles": [ "buyer" ], "details": { "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ] } } ], "buyer": { "id": "GB-PPON-PVMW-8599-JZNJ", "name": "HM Revenue & Customs" }, "planning": { "milestones": [ { "id": "engagement", "type": "engagement", "description": "1. Background\nHMRC is the UK's tax, payments and customs authority, and we have a vital purpose: we collect the money that pays for the UK's public services and help families and individuals with targeted financial support.\nWe're using this engagement to test our thinking on social value and understand what suppliers could deliver through any future contract. This includes contract-attributable benefits linked to economic growth, skills, employment, supply-chain resilience, innovation, SMEs, VCSEs and wider community outcomes.\nThis Preliminary Market Engagement Notice is issued for engagement and market-testing purposes only. It doesn't constitute a formal tender, pre-qualification process or invitation to negotiate, and it doesn't represent a commitment by HMRC to procure any services.\nParticipation in this engagement won't confer any advantage or disadvantage in any future procurement. HMRC will take appropriate steps to maintain transparency, equal treatment and fair competition, including sharing relevant information from engagement activity where appropriate and ensuring any future procurement timetable is proportionate.\nHMRC may decide not to proceed with a procurement, may proceed using a different scope or structure, or may undertake further preliminary market engagement on additional topics before progressing further. Any future procurement remains subject to internal approvals and the requirements of the Procurement Act 2023 and associated Regulations.\n2. Key details\nPlease first register on HMRC's eSourcing system Ariba.\nYou can register at the following link: http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration\nFollowing registration on HMRC Ariba, please contact Charlotte Speakes charlotte.speakes@hmrc.gov.uk\n3. Future procurement\nIf HMRC proceeds to a formal procurement, the relevant notice will be published in line with the applicable procurement requirements. Suppliers who don't respond to this Preliminary Market Engagement Notice won't be excluded from participating in any future tender.\nIf your organisation has relevant experience or capability in this area, we'd welcome your input.\n4. Further details for registering for any future procurement\nPart A - register on HMRC SAP Ariba\nAny future procurement relating to this engagement will be conducted by way of an e-Sourcing event using HMRC's SAP Ariba e-Sourcing portal.\nYou must ensure you're registered with the e-Sourcing portal to gain access to any future procurement documentation if released, which will contain full details of any future requirement.\nIf you are not already registered, the registration link is: http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration\nAs part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address.\nOnce you have completed the activation process you will receive a further email confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number.\nIf an email response from HMRC is not received within one working day of your request, please re-contact;\nsapariba.hmrcsupport@hmrc.gov.uk (after first checking your spam in-box) notifying them of non-receipt and confirming the date when your registration request was first made.\nPart B - receiving further information\nOnce you have obtained 'your organisation's account ID' number, please email charlotte.speakes@hmrc.gov.uk with the following information:\n-\tSourcing Request number SR965136994\n-\tYour organisation's HMRC SAP Ariba account ID\n-\tYour organisation name\n-\tYour name\n-\tYour email address\n-\tYour telephone number\nOnce you've completed the above, you'll receive an email confirming access to any future procurement event if it is built.\nAdditionally, should HMRC have any further questions for interested Suppliers prior to the event being published (in terms of market engagement and requirement development), the above provided contact details will be used.\nFurther information about HMRC's procurement tool SAP Ariba, a supplier's guide and general information about supplying to HMRC is available on the HMRC website:\nwww.hmrc.gov.uk/about/supplying.htm\nIf you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba to be added to this event.\nFurther details on registering for public procurements\nSuppliers who wish to participate in public procurements are required to register on the Government's Central Digital Platform (CDP).\nSuppliers can submit their core supplier information and, where a procurement opportunity arises, share this information with HMRC via the CDP.\nIt is free to use and will mean you should no longer have to re-enter your core supplier information for each public procurement, but ensure it's up to date and subsequently share as needed.\nThe CDP is available at https://www.gov.uk/find-tender.\nInstructions\nWe're using this engagement to test our thinking on social value before any formal procurement.\nFor clarity, this engagement doesn't form part of a formal invitation to tender. It's being conducted in accordance with the Procurement Act 2023, including the principles of transparency, equal treatment and fair competition. Suppliers won't be scored or evaluated on the information provided at this stage.\nThere's no obligation on either party, and anything that you contribute to the informal engagement will provide neither advantage nor disadvantage to the success of any participation in a formal process.\nWe may use the feedback to shape the social value approach and decide whether separate market engagement would be helpful on other areas before finalising our approach.\nAdditional information on Social Value\nHMRC intends to apply the prevailing Social Value Model requirements applicable at the time of any future procurement. Suppliers are invited to provide views on the social value outcomes most relevant to this requirement, particularly those relating to jobs, skills, workforce development, supply chain resilience and wider community benefits.\nSocial Value will focus on additional benefits delivered through the contract, rather than existing corporate initiatives or business-as-usual activity.\nHMRC is seeking market insight on how the requirement could contribute to the UK Government's Social Value Mission, \"Kick Start Economic Growth\", including opportunities relating to skills development, support for SMEs and VCSEs, innovation and resilient supply chains.\nSocial value pre-market engagement questions\nQuestion 1.\tWhat contract-attributable employment, apprenticeship, training or professional-development outcomes could reasonably be delivered through the contract, particularly for people from under-represented or disadvantaged groups?\nQuestion 2.\tAre there opportunities for this contract to improve social mobility, employability or financial capability for individuals and communities, particularly those facing barriers to employment?\nQuestion 3.\tWhat opportunities exist to create employment or economic benefits in regions with higher levels of economic inactivity or deprivation through delivery of this contract?\nQuestion 4.\tWhat specific training, accreditation or skills-development opportunities could suppliers deliver that would leave a sustainable skills legacy beyond the life of the contract?\nQuestion 5.\tWhat economic growth outcomes and metrics would be most appropriate, measurable and proportionate for this contract (e.g. jobs created, training hours, apprenticeships, local investment)?\nQuestion 6.\tHow could HMRC structure contracting and its operating model to encourage meaningful participation by SMEs, VCSEs, mutuals, social enterprises, start-ups and other smaller UK businesses within both contract delivery and the supply chain?\nPlease consider:\n-\tmeasures to remove barriers to entry and participation\n-\tapproaches that support a diverse, resilient and innovative supply chain\n-\topportunities for supplier development, mentoring, skills transfer and business growth\n-\thow participating organisations could be left stronger and more sustainable than when they entered the contract\n-\tHow could innovation, technology or process improvements within debt collection activities drive productivity gains and wider economic benefits for UK citizens, businesses and government?\nQuestion 7.\tWhat metrics and evidence would most effectively demonstrate successful SME and VCSE participation and growth throughout the life of the contract?\nPlease comment on the suitability of measures such as:\n-\tpercentage of contract spend\n-\tnumber of active suppliers\n-\tonboarding of new suppliers\n-\tsupplier retention\n-\ttraining and development delivered\n-\tbusiness growth outcomes\n-\tinnovation outcomes\nPlease identify any alternative measures you would recommend.\nQuestion 8.\tWhat long-term economic and social value benefits could be generated from this contract, and what contractual or operating models could support their delivery?\nPlease consider elements such as milestones, KPIs, evidence and affordability in your response.\nResponses should ideally be limited to 500 words per question. Bullet points are welcomed where appropriate.", "dueDate": "2026-09-28T23:59:59+01:00", "status": "scheduled" } ], "documents": [ { "id": "080458-2026", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/080458-2026", "datePublished": "2026-08-24T15:15:29+01:00", "format": "text/html" } ] }, "tender": { "id": "SR965136994", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Provision of Debt Collection Services", "description": "HMRC is inviting suppliers to take part in pre-market engagement to help us understand market capability, appetite and delivery options for future third-party debt collection services.\nHMRC wants to understand what the market can offer across the end-to-end debt recovery lifecycle, including debt collection, debt analytics, affordability assessment, data enrichment, customer engagement, vulnerability support and related debt collection services.\nHMRC is particularly interested in understanding how suppliers can combine these capabilities to ensure debts are collected fairly and sustainably, including the identification and ethical treatment of vulnerable customers, improved recovery outcomes, customer experience, operational resilience and value for money.\nThe services HMRC may need could include, but aren't limited to:\n•\tManaged debt collection services\n•\tDebt collection agency services\n•\tDebt placement and allocation services\n•\tDebt segmentation and treatment strategy services\n•\tCustomer contact and engagement services\n•\tDigital self-service repayment solutions\n•\tAffordability assessment services\n•\tOpen Banking enabled repayment and affordability solutions\n•\tData enrichment and tracing services\n•\tDebt analytics and predictive modelling services\n•\tVulnerability identification and support services\n•\tOverseas debt recovery services\n•\tBusiness debt recovery services\n•\tFraud, error and debt analytics services\n•\tManagement information, reporting and performance analytics\n•\tContinuous improvement and debt recovery optimisation services\nThese products/services are expected to be key enablers to deliver the following capabilities:\n•\tRecovery of Government debt in a fair, proportionate and compliant manner\n•\tManagement of multiple debt collection agencies and recovery channels\n•\tIdentification of the most appropriate treatment strategy for individual debtors\n•\tImproved ability to contact customers through data enrichment and tracing\n•\tAffordability and vulnerability assessment to support sustainable customer outcomes\n•\tUse of data, analytics and automation to improve recovery performance\n•\tSegmentation of debt portfolios based on risk, propensity to pay and customer circumstances\n•\tProvision of digital repayment channels and self-service options\n•\tManagement of domestic and international debt recovery activity\n•\tDelivery of actionable management information and performance reporting\n•\tSupport for debt prevention, early intervention and improved repayment outcomes\n•\tContinuous improvement, innovation and operational resilience\n•\tCompliance with relevant regulatory, security and data protection requirements\n•\tFlexible scaling of services to respond to changing debt volumes and customer demand\nHMRC is at an early stage of considering delivery and procurement options. No decision has been made on the future commercial model, procurement route, contract term, lotting structure or number of suppliers.\nThis engagement is focused on social value, however HMRC may run further pre-market engagement on other topics in the future, for example delivery model, commercial/fee model, lotting, AI & technology, transition planning, vulnerability identification and management or supply-chain resilience.\nContract Overview:\nContract value: The estimated values within this notice are indicative only and based on a maximum possible term currently being considered. The final estimated value will depend on the confirmed contract duration, scope, delivery model and internal approvals. If HMRC elects to place a shorter contract, the estimated value is expected to reduce accordingly.\nContract term: Maximum contract term currently being considered: up to 8 years, although the final term may be shorter.\nProcurement route: To be confirmed. A framework may be used, but other routes may be considered.", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "66171000", "description": "Financial consultancy services" }, { "scheme": "CPV", "id": "71621000", "description": "Technical analysis or consultancy services" }, { "scheme": "CPV", "id": "75112000", "description": "Administrative services for business operations" }, { "scheme": "CPV", "id": "75120000", "description": "Administrative services of agencies" }, { "scheme": "CPV", "id": "75130000", "description": "Supporting services for the government" }, { "scheme": "CPV", "id": "79200000", "description": "Accounting, auditing and fiscal services" }, { "scheme": "CPV", "id": "79400000", "description": "Business and management consultancy and related services" }, { "scheme": "CPV", "id": "79940000", "description": "Collection agency services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "value": { "amountGross": 420000000, "amount": 350000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "lots": [ { "id": "1", "contractPeriod": { "startDate": "2028-09-06T00:00:00+01:00", "endDate": "2036-09-05T23:59:59+01:00" }, "status": "planning" } ], "status": "planning" }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] } ], "compiledRelease": { "tag": [ "compiled" ], "id": "ocds-h6vhtk-06eabf-2026-08-24T15:15:29+01:00", "date": "2026-08-24T15:15:29+01:00", "ocid": "ocds-h6vhtk-06eabf", "initiationType": "tender", "parties": [ { "id": "GB-PPON-PVMW-8599-JZNJ", "name": "HM Revenue & Customs", "identifier": { "scheme": "GB-PPON", "id": "PVMW-8599-JZNJ" }, "address": { "streetAddress": "100 Parliament Street", "locality": "London", "postalCode": "SW1A 2BQ", "country": "GB", "countryName": "United Kingdom", "region": "UKI32" }, "contactPoint": { "email": "hmrcsupportsapariba@hmrc.gov.uk" }, "roles": [ "buyer" ], "details": { "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ] } } ], "buyer": { "id": "GB-PPON-PVMW-8599-JZNJ", "name": "HM Revenue & Customs" }, "planning": { "milestones": [ { "id": "engagement", "type": "engagement", "description": "1. Background\nHMRC is the UK's tax, payments and customs authority, and we have a vital purpose: we collect the money that pays for the UK's public services and help families and individuals with targeted financial support.\nWe're using this engagement to test our thinking on social value and understand what suppliers could deliver through any future contract. This includes contract-attributable benefits linked to economic growth, skills, employment, supply-chain resilience, innovation, SMEs, VCSEs and wider community outcomes.\nThis Preliminary Market Engagement Notice is issued for engagement and market-testing purposes only. It doesn't constitute a formal tender, pre-qualification process or invitation to negotiate, and it doesn't represent a commitment by HMRC to procure any services.\nParticipation in this engagement won't confer any advantage or disadvantage in any future procurement. HMRC will take appropriate steps to maintain transparency, equal treatment and fair competition, including sharing relevant information from engagement activity where appropriate and ensuring any future procurement timetable is proportionate.\nHMRC may decide not to proceed with a procurement, may proceed using a different scope or structure, or may undertake further preliminary market engagement on additional topics before progressing further. Any future procurement remains subject to internal approvals and the requirements of the Procurement Act 2023 and associated Regulations.\n2. Key details\nPlease first register on HMRC's eSourcing system Ariba.\nYou can register at the following link: http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration\nFollowing registration on HMRC Ariba, please contact Charlotte Speakes charlotte.speakes@hmrc.gov.uk\n3. Future procurement\nIf HMRC proceeds to a formal procurement, the relevant notice will be published in line with the applicable procurement requirements. Suppliers who don't respond to this Preliminary Market Engagement Notice won't be excluded from participating in any future tender.\nIf your organisation has relevant experience or capability in this area, we'd welcome your input.\n4. Further details for registering for any future procurement\nPart A - register on HMRC SAP Ariba\nAny future procurement relating to this engagement will be conducted by way of an e-Sourcing event using HMRC's SAP Ariba e-Sourcing portal.\nYou must ensure you're registered with the e-Sourcing portal to gain access to any future procurement documentation if released, which will contain full details of any future requirement.\nIf you are not already registered, the registration link is: http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration\nAs part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address.\nOnce you have completed the activation process you will receive a further email confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number.\nIf an email response from HMRC is not received within one working day of your request, please re-contact;\nsapariba.hmrcsupport@hmrc.gov.uk (after first checking your spam in-box) notifying them of non-receipt and confirming the date when your registration request was first made.\nPart B - receiving further information\nOnce you have obtained 'your organisation's account ID' number, please email charlotte.speakes@hmrc.gov.uk with the following information:\n-\tSourcing Request number SR965136994\n-\tYour organisation's HMRC SAP Ariba account ID\n-\tYour organisation name\n-\tYour name\n-\tYour email address\n-\tYour telephone number\nOnce you've completed the above, you'll receive an email confirming access to any future procurement event if it is built.\nAdditionally, should HMRC have any further questions for interested Suppliers prior to the event being published (in terms of market engagement and requirement development), the above provided contact details will be used.\nFurther information about HMRC's procurement tool SAP Ariba, a supplier's guide and general information about supplying to HMRC is available on the HMRC website:\nwww.hmrc.gov.uk/about/supplying.htm\nIf you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba to be added to this event.\nFurther details on registering for public procurements\nSuppliers who wish to participate in public procurements are required to register on the Government's Central Digital Platform (CDP).\nSuppliers can submit their core supplier information and, where a procurement opportunity arises, share this information with HMRC via the CDP.\nIt is free to use and will mean you should no longer have to re-enter your core supplier information for each public procurement, but ensure it's up to date and subsequently share as needed.\nThe CDP is available at https://www.gov.uk/find-tender.\nInstructions\nWe're using this engagement to test our thinking on social value before any formal procurement.\nFor clarity, this engagement doesn't form part of a formal invitation to tender. It's being conducted in accordance with the Procurement Act 2023, including the principles of transparency, equal treatment and fair competition. Suppliers won't be scored or evaluated on the information provided at this stage.\nThere's no obligation on either party, and anything that you contribute to the informal engagement will provide neither advantage nor disadvantage to the success of any participation in a formal process.\nWe may use the feedback to shape the social value approach and decide whether separate market engagement would be helpful on other areas before finalising our approach.\nAdditional information on Social Value\nHMRC intends to apply the prevailing Social Value Model requirements applicable at the time of any future procurement. Suppliers are invited to provide views on the social value outcomes most relevant to this requirement, particularly those relating to jobs, skills, workforce development, supply chain resilience and wider community benefits.\nSocial Value will focus on additional benefits delivered through the contract, rather than existing corporate initiatives or business-as-usual activity.\nHMRC is seeking market insight on how the requirement could contribute to the UK Government's Social Value Mission, \"Kick Start Economic Growth\", including opportunities relating to skills development, support for SMEs and VCSEs, innovation and resilient supply chains.\nSocial value pre-market engagement questions\nQuestion 1.\tWhat contract-attributable employment, apprenticeship, training or professional-development outcomes could reasonably be delivered through the contract, particularly for people from under-represented or disadvantaged groups?\nQuestion 2.\tAre there opportunities for this contract to improve social mobility, employability or financial capability for individuals and communities, particularly those facing barriers to employment?\nQuestion 3.\tWhat opportunities exist to create employment or economic benefits in regions with higher levels of economic inactivity or deprivation through delivery of this contract?\nQuestion 4.\tWhat specific training, accreditation or skills-development opportunities could suppliers deliver that would leave a sustainable skills legacy beyond the life of the contract?\nQuestion 5.\tWhat economic growth outcomes and metrics would be most appropriate, measurable and proportionate for this contract (e.g. jobs created, training hours, apprenticeships, local investment)?\nQuestion 6.\tHow could HMRC structure contracting and its operating model to encourage meaningful participation by SMEs, VCSEs, mutuals, social enterprises, start-ups and other smaller UK businesses within both contract delivery and the supply chain?\nPlease consider:\n-\tmeasures to remove barriers to entry and participation\n-\tapproaches that support a diverse, resilient and innovative supply chain\n-\topportunities for supplier development, mentoring, skills transfer and business growth\n-\thow participating organisations could be left stronger and more sustainable than when they entered the contract\n-\tHow could innovation, technology or process improvements within debt collection activities drive productivity gains and wider economic benefits for UK citizens, businesses and government?\nQuestion 7.\tWhat metrics and evidence would most effectively demonstrate successful SME and VCSE participation and growth throughout the life of the contract?\nPlease comment on the suitability of measures such as:\n-\tpercentage of contract spend\n-\tnumber of active suppliers\n-\tonboarding of new suppliers\n-\tsupplier retention\n-\ttraining and development delivered\n-\tbusiness growth outcomes\n-\tinnovation outcomes\nPlease identify any alternative measures you would recommend.\nQuestion 8.\tWhat long-term economic and social value benefits could be generated from this contract, and what contractual or operating models could support their delivery?\nPlease consider elements such as milestones, KPIs, evidence and affordability in your response.\nResponses should ideally be limited to 500 words per question. Bullet points are welcomed where appropriate.", "dueDate": "2026-09-28T23:59:59+01:00", "status": "scheduled" } ], "documents": [ { "id": "080444-2026", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/080444-2026", "datePublished": "2026-08-24T15:04:55+01:00", "format": "text/html" }, { "id": "080458-2026", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/080458-2026", "datePublished": "2026-08-24T15:15:29+01:00", "format": "text/html" } ] }, "tender": { "id": "SR965136994", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Provision of Debt Collection Services", "description": "HMRC is inviting suppliers to take part in pre-market engagement to help us understand market capability, appetite and delivery options for future third-party debt collection services.\nHMRC wants to understand what the market can offer across the end-to-end debt recovery lifecycle, including debt collection, debt analytics, affordability assessment, data enrichment, customer engagement, vulnerability support and related debt collection services.\nHMRC is particularly interested in understanding how suppliers can combine these capabilities to ensure debts are collected fairly and sustainably, including the identification and ethical treatment of vulnerable customers, improved recovery outcomes, customer experience, operational resilience and value for money.\nThe services HMRC may need could include, but aren't limited to:\n•\tManaged debt collection services\n•\tDebt collection agency services\n•\tDebt placement and allocation services\n•\tDebt segmentation and treatment strategy services\n•\tCustomer contact and engagement services\n•\tDigital self-service repayment solutions\n•\tAffordability assessment services\n•\tOpen Banking enabled repayment and affordability solutions\n•\tData enrichment and tracing services\n•\tDebt analytics and predictive modelling services\n•\tVulnerability identification and support services\n•\tOverseas debt recovery services\n•\tBusiness debt recovery services\n•\tFraud, error and debt analytics services\n•\tManagement information, reporting and performance analytics\n•\tContinuous improvement and debt recovery optimisation services\nThese products/services are expected to be key enablers to deliver the following capabilities:\n•\tRecovery of Government debt in a fair, proportionate and compliant manner\n•\tManagement of multiple debt collection agencies and recovery channels\n•\tIdentification of the most appropriate treatment strategy for individual debtors\n•\tImproved ability to contact customers through data enrichment and tracing\n•\tAffordability and vulnerability assessment to support sustainable customer outcomes\n•\tUse of data, analytics and automation to improve recovery performance\n•\tSegmentation of debt portfolios based on risk, propensity to pay and customer circumstances\n•\tProvision of digital repayment channels and self-service options\n•\tManagement of domestic and international debt recovery activity\n•\tDelivery of actionable management information and performance reporting\n•\tSupport for debt prevention, early intervention and improved repayment outcomes\n•\tContinuous improvement, innovation and operational resilience\n•\tCompliance with relevant regulatory, security and data protection requirements\n•\tFlexible scaling of services to respond to changing debt volumes and customer demand\nHMRC is at an early stage of considering delivery and procurement options. No decision has been made on the future commercial model, procurement route, contract term, lotting structure or number of suppliers.\nThis engagement is focused on social value, however HMRC may run further pre-market engagement on other topics in the future, for example delivery model, commercial/fee model, lotting, AI & technology, transition planning, vulnerability identification and management or supply-chain resilience.\nContract Overview:\nContract value: The estimated values within this notice are indicative only and based on a maximum possible term currently being considered. The final estimated value will depend on the confirmed contract duration, scope, delivery model and internal approvals. If HMRC elects to place a shorter contract, the estimated value is expected to reduce accordingly.\nContract term: Maximum contract term currently being considered: up to 8 years, although the final term may be shorter.\nProcurement route: To be confirmed. A framework may be used, but other routes may be considered.", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "66171000", "description": "Financial consultancy services" }, { "scheme": "CPV", "id": "71621000", "description": "Technical analysis or consultancy services" }, { "scheme": "CPV", "id": "75112000", "description": "Administrative services for business operations" }, { "scheme": "CPV", "id": "75120000", "description": "Administrative services of agencies" }, { "scheme": "CPV", "id": "75130000", "description": "Supporting services for the government" }, { "scheme": "CPV", "id": "79200000", "description": "Accounting, auditing and fiscal services" }, { "scheme": "CPV", "id": "79400000", "description": "Business and management consultancy and related services" }, { "scheme": "CPV", "id": "79940000", "description": "Collection agency services" } ], "deliveryAddresses": [ { "region": "UKC", "country": "GB", "countryName": "United Kingdom" }, { 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"buyer" ] } ], "details": { "classifications": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ] } ] } } ], "buyer": { "id": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": "GB-PPON-PVMW-8599-JZNJ" } ], "name": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": "HM Revenue & Customs" } ] }, "planning": { "milestones": [ { "id": "engagement", "type": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": "engagement" } ], "description": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": "1. Background \nHMRC is the UK's tax, payments and customs authority, and we have a vital purpose: we collect the money that pays for the UK's public services and help families and individuals with targeted financial support.\nWe're using this engagement to test our thinking on social value and understand what suppliers could deliver through any future contract. This includes contract-attributable benefits linked to economic growth, skills, employment, supply-chain resilience, innovation, SMEs, VCSEs and wider community outcomes.\nThis Preliminary Market Engagement Notice is issued for engagement and market-testing purposes only. It doesn't constitute a formal tender, pre-qualification process or invitation to negotiate, and it doesn't represent a commitment by HMRC to procure any services.\nParticipation in this engagement won't confer any advantage or disadvantage in any future procurement. HMRC will take appropriate steps to maintain transparency, equal treatment and fair competition, including sharing relevant information from engagement activity where appropriate and ensuring any future procurement timetable is proportionate.\nHMRC may decide not to proceed with a procurement, may proceed using a different scope or structure, or may undertake further preliminary market engagement on additional topics before progressing further. Any future procurement remains subject to internal approvals and the requirements of the Procurement Act 2023 and associated Regulations.\n2. Key details\nPlease first register on HMRC's eSourcing system Ariba. \nYou can register at the following link: http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration\nFollowing registration on HMRC Ariba, please contact Charlotte Speakes charlotte.speakes@hmrc.gov.uk\n3. Future procurement\nIf HMRC proceeds to a formal procurement, the relevant notice will be published in line with the applicable procurement requirements. Suppliers who don't respond to this Preliminary Market Engagement Notice won't be excluded from participating in any future tender.\nIf your organisation has relevant experience or capability in this area, we'd welcome your input.\n4. Further details for registering for any future procurement\nPart A - register on HMRC SAP Ariba\nAny future procurement relating to this engagement will be conducted by way of an e-Sourcing event using HMRC's SAP Ariba e-Sourcing portal.\nYou must ensure you're registered with the e-Sourcing portal to gain access to any future procurement documentation if released, which will contain full details of any future requirement.\nIf you are not already registered, the registration link is: http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration\nAs part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address.\nOnce you have completed the activation process you will receive a further email confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number.\nIf an email response from HMRC is not received within one working day of your request, please re-contact;\nsapariba.hmrcsupport@hmrc.gov.uk (after first checking your spam in-box) notifying them of non-receipt and confirming the date when your registration request was first made.\nPart B - receiving further information\nOnce you have obtained 'your organisation's account ID' number, please email charlotte.speakes@hmrc.gov.uk with the following information:\n-\tSourcing Request number SR965136994\n-\tYour organisation's HMRC SAP Ariba account ID\n-\tYour organisation name\n-\tYour name\n-\tYour email address\n-\tYour telephone number\nOnce you've completed the above, you'll receive an email confirming access to any future procurement event if it is built.\nAdditionally, should HMRC have any further questions for interested Suppliers prior to the event being published (in terms of market engagement and requirement development), the above provided contact details will be used.\nFurther information about HMRC's procurement tool SAP Ariba, a supplier's guide and general information about supplying to HMRC is available on the HMRC website:\nwww.hmrc.gov.uk/about/supplying.htm\nIf you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba to be added to this event.\nFurther details on registering for public procurements \nSuppliers who wish to participate in public procurements are required to register on the Government's Central Digital Platform (CDP).\nSuppliers can submit their core supplier information and, where a procurement opportunity arises, share this information with HMRC via the CDP.\nIt is free to use and will mean you should no longer have to re-enter your core supplier information for each public procurement, but ensure it's up to date and subsequently share as needed.\nThe CDP is available at https://www.gov.uk/find-tender.\nInstructions\nWe're using this engagement to test our thinking on social value before any formal procurement.\nFor clarity, this engagement doesn't form part of a formal invitation to tender. It's being conducted in accordance with the Procurement Act 2023, including the principles of transparency, equal treatment and fair competition. Suppliers won't be scored or evaluated on the information provided at this stage.\nThere's no obligation on either party, and anything that you contribute to the informal engagement will provide neither advantage nor disadvantage to the success of any participation in a formal process.\nWe may use the feedback to shape the social value approach and decide whether separate market engagement would be helpful on other areas before finalising our approach.\nAdditional information on Social Value\nHMRC intends to apply the prevailing Social Value Model requirements applicable at the time of any future procurement. Suppliers are invited to provide views on the social value outcomes most relevant to this requirement, particularly those relating to jobs, skills, workforce development, supply chain resilience and wider community benefits.\nSocial Value will focus on additional benefits delivered through the contract, rather than existing corporate initiatives or business-as-usual activity.\nHMRC is seeking market insight on how the requirement could contribute to the UK Government's Social Value Mission, \"Kick Start Economic Growth\", including opportunities relating to skills development, support for SMEs and VCSEs, innovation and resilient supply chains.\nSocial value pre-market engagement questions\nQuestion 1.\tWhat contract-attributable employment, apprenticeship, training or professional-development outcomes could reasonably be delivered through the contract, particularly for people from under-represented or disadvantaged groups?\nQuestion 2.\tAre there opportunities for this contract to improve social mobility, employability or financial capability for individuals and communities, particularly those facing barriers to employment?\nQuestion 3.\tWhat opportunities exist to create employment or economic benefits in regions with higher levels of economic inactivity or deprivation through delivery of this contract?\nQuestion 4.\tWhat specific training, accreditation or skills-development opportunities could suppliers deliver that would leave a sustainable skills legacy beyond the life of the contract?\nQuestion 5.\tWhat economic growth outcomes and metrics would be most appropriate, measurable and proportionate for this contract (e.g. jobs created, training hours, apprenticeships, local investment)?\nQuestion 6.\tHow could HMRC structure contracting and its operating model to encourage meaningful participation by SMEs, VCSEs, mutuals, social enterprises, start-ups and other smaller UK businesses within both contract delivery and the supply chain?\nPlease consider:\n-\tmeasures to remove barriers to entry and participation\n-\tapproaches that support a diverse, resilient and innovative supply chain\n-\topportunities for supplier development, mentoring, skills transfer and business growth\n-\thow participating organisations could be left stronger and more sustainable than when they entered the contract\n-\tHow could innovation, technology or process improvements within debt collection activities drive productivity gains and wider economic benefits for UK citizens, businesses and government?\nQuestion 7.\tWhat metrics and evidence would most effectively demonstrate successful SME and VCSE participation and growth throughout the life of the contract?\nPlease comment on the suitability of measures such as:\n-\tpercentage of contract spend\n-\tnumber of active suppliers\n-\tonboarding of new suppliers\n-\tsupplier retention\n-\ttraining and development delivered\n-\tbusiness growth outcomes\n-\tinnovation outcomes\nPlease identify any alternative measures you would recommend.\nQuestion 8.\tWhat long-term economic and social value benefits could be generated from this contract, and what contractual or operating models could support their delivery?\nPlease consider elements such as milestones, KPIs, evidence and affordability in your response.\nResponses should ideally be limited to 500 words per question. Bullet points are welcomed where appropriate." }, { "releaseID": "080458-2026", "releaseDate": "2026-08-24T15:15:29+01:00", "releaseTag": [ "planningUpdate" ], "value": "1. Background\nHMRC is the UK's tax, payments and customs authority, and we have a vital purpose: we collect the money that pays for the UK's public services and help families and individuals with targeted financial support.\nWe're using this engagement to test our thinking on social value and understand what suppliers could deliver through any future contract. This includes contract-attributable benefits linked to economic growth, skills, employment, supply-chain resilience, innovation, SMEs, VCSEs and wider community outcomes.\nThis Preliminary Market Engagement Notice is issued for engagement and market-testing purposes only. It doesn't constitute a formal tender, pre-qualification process or invitation to negotiate, and it doesn't represent a commitment by HMRC to procure any services.\nParticipation in this engagement won't confer any advantage or disadvantage in any future procurement. HMRC will take appropriate steps to maintain transparency, equal treatment and fair competition, including sharing relevant information from engagement activity where appropriate and ensuring any future procurement timetable is proportionate.\nHMRC may decide not to proceed with a procurement, may proceed using a different scope or structure, or may undertake further preliminary market engagement on additional topics before progressing further. Any future procurement remains subject to internal approvals and the requirements of the Procurement Act 2023 and associated Regulations.\n2. Key details\nPlease first register on HMRC's eSourcing system Ariba.\nYou can register at the following link: http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration\nFollowing registration on HMRC Ariba, please contact Charlotte Speakes charlotte.speakes@hmrc.gov.uk\n3. Future procurement\nIf HMRC proceeds to a formal procurement, the relevant notice will be published in line with the applicable procurement requirements. Suppliers who don't respond to this Preliminary Market Engagement Notice won't be excluded from participating in any future tender.\nIf your organisation has relevant experience or capability in this area, we'd welcome your input.\n4. Further details for registering for any future procurement\nPart A - register on HMRC SAP Ariba\nAny future procurement relating to this engagement will be conducted by way of an e-Sourcing event using HMRC's SAP Ariba e-Sourcing portal.\nYou must ensure you're registered with the e-Sourcing portal to gain access to any future procurement documentation if released, which will contain full details of any future requirement.\nIf you are not already registered, the registration link is: http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration\nAs part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address.\nOnce you have completed the activation process you will receive a further email confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number.\nIf an email response from HMRC is not received within one working day of your request, please re-contact;\nsapariba.hmrcsupport@hmrc.gov.uk (after first checking your spam in-box) notifying them of non-receipt and confirming the date when your registration request was first made.\nPart B - receiving further information\nOnce you have obtained 'your organisation's account ID' number, please email charlotte.speakes@hmrc.gov.uk with the following information:\n-\tSourcing Request number SR965136994\n-\tYour organisation's HMRC SAP Ariba account ID\n-\tYour organisation name\n-\tYour name\n-\tYour email address\n-\tYour telephone number\nOnce you've completed the above, you'll receive an email confirming access to any future procurement event if it is built.\nAdditionally, should HMRC have any further questions for interested Suppliers prior to the event being published (in terms of market engagement and requirement development), the above provided contact details will be used.\nFurther information about HMRC's procurement tool SAP Ariba, a supplier's guide and general information about supplying to HMRC is available on the HMRC website:\nwww.hmrc.gov.uk/about/supplying.htm\nIf you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba to be added to this event.\nFurther details on registering for public procurements\nSuppliers who wish to participate in public procurements are required to register on the Government's Central Digital Platform (CDP).\nSuppliers can submit their core supplier information and, where a procurement opportunity arises, share this information with HMRC via the CDP.\nIt is free to use and will mean you should no longer have to re-enter your core supplier information for each public procurement, but ensure it's up to date and subsequently share as needed.\nThe CDP is available at https://www.gov.uk/find-tender.\nInstructions\nWe're using this engagement to test our thinking on social value before any formal procurement.\nFor clarity, this engagement doesn't form part of a formal invitation to tender. It's being conducted in accordance with the Procurement Act 2023, including the principles of transparency, equal treatment and fair competition. Suppliers won't be scored or evaluated on the information provided at this stage.\nThere's no obligation on either party, and anything that you contribute to the informal engagement will provide neither advantage nor disadvantage to the success of any participation in a formal process.\nWe may use the feedback to shape the social value approach and decide whether separate market engagement would be helpful on other areas before finalising our approach.\nAdditional information on Social Value\nHMRC intends to apply the prevailing Social Value Model requirements applicable at the time of any future procurement. Suppliers are invited to provide views on the social value outcomes most relevant to this requirement, particularly those relating to jobs, skills, workforce development, supply chain resilience and wider community benefits.\nSocial Value will focus on additional benefits delivered through the contract, rather than existing corporate initiatives or business-as-usual activity.\nHMRC is seeking market insight on how the requirement could contribute to the UK Government's Social Value Mission, \"Kick Start Economic Growth\", including opportunities relating to skills development, support for SMEs and VCSEs, innovation and resilient supply chains.\nSocial value pre-market engagement questions\nQuestion 1.\tWhat contract-attributable employment, apprenticeship, training or professional-development outcomes could reasonably be delivered through the contract, particularly for people from under-represented or disadvantaged groups?\nQuestion 2.\tAre there opportunities for this contract to improve social mobility, employability or financial capability for individuals and communities, particularly those facing barriers to employment?\nQuestion 3.\tWhat opportunities exist to create employment or economic benefits in regions with higher levels of economic inactivity or deprivation through delivery of this contract?\nQuestion 4.\tWhat specific training, accreditation or skills-development opportunities could suppliers deliver that would leave a sustainable skills legacy beyond the life of the contract?\nQuestion 5.\tWhat economic growth outcomes and metrics would be most appropriate, measurable and proportionate for this contract (e.g. jobs created, training hours, apprenticeships, local investment)?\nQuestion 6.\tHow could HMRC structure contracting and its operating model to encourage meaningful participation by SMEs, VCSEs, mutuals, social enterprises, start-ups and other smaller UK businesses within both contract delivery and the supply chain?\nPlease consider:\n-\tmeasures to remove barriers to entry and participation\n-\tapproaches that support a diverse, resilient and innovative supply chain\n-\topportunities for supplier development, mentoring, skills transfer and business growth\n-\thow participating organisations could be left stronger and more sustainable than when they entered the contract\n-\tHow could innovation, technology or process improvements within debt collection activities drive productivity gains and wider economic benefits for UK citizens, businesses and government?\nQuestion 7.\tWhat metrics and evidence would most effectively demonstrate successful SME and VCSE participation and growth throughout the life of the contract?\nPlease comment on the suitability of measures such as:\n-\tpercentage of contract spend\n-\tnumber of active suppliers\n-\tonboarding of new suppliers\n-\tsupplier retention\n-\ttraining and development delivered\n-\tbusiness growth outcomes\n-\tinnovation outcomes\nPlease identify any alternative measures you would recommend.\nQuestion 8.\tWhat long-term economic and social value benefits could be generated from this contract, and what contractual or operating models could support their delivery?\nPlease consider elements such as milestones, KPIs, evidence and affordability in your response.\nResponses should ideally be limited to 500 words per question. Bullet points are welcomed where appropriate." } ], "dueDate": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": "2026-09-28T23:59:59+01:00" } ], "status": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": "scheduled" } ] } ], "documents": [ { "id": "080444-2026", "documentType": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": "marketEngagementNotice" } ], "noticeType": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": "UK2" } ], "description": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": "Preliminary market engagement notice on Find a Tender" } ], "url": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": "https://www.find-tender.service.gov.uk/Notice/080444-2026" } ], "datePublished": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": "2026-08-24T15:04:55+01:00" } ], "format": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": "text/html" } ] }, { "id": "080458-2026", "documentType": [ { "releaseID": "080458-2026", "releaseDate": "2026-08-24T15:15:29+01:00", "releaseTag": [ "planningUpdate" ], "value": "marketEngagementNotice" } ], "noticeType": [ { "releaseID": "080458-2026", "releaseDate": "2026-08-24T15:15:29+01:00", "releaseTag": [ "planningUpdate" ], "value": "UK2" } ], "description": [ { "releaseID": "080458-2026", "releaseDate": "2026-08-24T15:15:29+01:00", "releaseTag": [ "planningUpdate" ], "value": "Preliminary market engagement notice on Find a Tender" } ], "url": [ { "releaseID": "080458-2026", "releaseDate": "2026-08-24T15:15:29+01:00", "releaseTag": [ "planningUpdate" ], "value": "https://www.find-tender.service.gov.uk/Notice/080458-2026" } ], "datePublished": [ { "releaseID": "080458-2026", "releaseDate": "2026-08-24T15:15:29+01:00", "releaseTag": [ "planningUpdate" ], "value": "2026-08-24T15:15:29+01:00" } ], "format": [ { "releaseID": "080458-2026", "releaseDate": "2026-08-24T15:15:29+01:00", "releaseTag": [ "planningUpdate" ], "value": "text/html" } ] } ] }, "tender": { "id": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": "SR965136994" } ], "legalBasis": { "id": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": "2023/54" } ], "scheme": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": "UKPGA" } ], "uri": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": "https://www.legislation.gov.uk/ukpga/2023/54/contents" } ] }, "title": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": "Provision of Debt Collection Services" } ], "description": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": "HMRC is inviting suppliers to take part in pre-market engagement to help us understand market capability, appetite and delivery options for future third-party debt collection services.\nHMRC wants to understand what the market can offer across the end-to-end debt recovery lifecycle, including debt collection, debt analytics, affordability assessment, data enrichment, customer engagement, vulnerability support and related debt collection services.\nHMRC is particularly interested in understanding how suppliers can combine these capabilities to ensure debts are collected fairly and sustainably, including the identification and ethical treatment of vulnerable customers, improved recovery outcomes, customer experience, operational resilience and value for money. \nThe services HMRC may need could include, but aren't limited to:\n•\tManaged debt collection services\n•\tDebt collection agency services\n•\tDebt placement and allocation services\n•\tDebt segmentation and treatment strategy services\n•\tCustomer contact and engagement services\n•\tDigital self-service repayment solutions\n•\tAffordability assessment services\n•\tOpen Banking enabled repayment and affordability solutions\n•\tData enrichment and tracing services\n•\tDebt analytics and predictive modelling services\n•\tVulnerability identification and support services\n•\tOverseas debt recovery services\n•\tBusiness debt recovery services\n•\tFraud, error and debt analytics services\n•\tManagement information, reporting and performance analytics\n•\tContinuous improvement and debt recovery optimisation services\nThese products/services are expected to be key enablers to deliver the following capabilities: \n•\tRecovery of Government debt in a fair, proportionate and compliant manner\n•\tManagement of multiple debt collection agencies and recovery channels\n•\tIdentification of the most appropriate treatment strategy for individual debtors\n•\tImproved ability to contact customers through data enrichment and tracing\n•\tAffordability and vulnerability assessment to support sustainable customer outcomes\n•\tUse of data, analytics and automation to improve recovery performance\n•\tSegmentation of debt portfolios based on risk, propensity to pay and customer circumstances\n•\tProvision of digital repayment channels and self-service options\n•\tManagement of domestic and international debt recovery activity\n•\tDelivery of actionable management information and performance reporting\n•\tSupport for debt prevention, early intervention and improved repayment outcomes\n•\tContinuous improvement, innovation and operational resilience\n•\tCompliance with relevant regulatory, security and data protection requirements\n•\tFlexible scaling of services to respond to changing debt volumes and customer demand\nHMRC is at an early stage of considering delivery and procurement options. No decision has been made on the future commercial model, procurement route, contract term, lotting structure or number of suppliers.\nThis engagement is focused on social value, however HMRC may run further pre-market engagement on other topics in the future, for example delivery model, commercial/fee model, lotting, AI & technology, transition planning, vulnerability identification and management or supply-chain resilience.\nContract Overview:\nContract value: The estimated values within this notice are indicative only and based on a maximum possible term currently being considered. The final estimated value will depend on the confirmed contract duration, scope, delivery model and internal approvals. If HMRC elects to place a shorter contract, the estimated value is expected to reduce accordingly.\nContract term: Maximum contract term currently being considered: up to 8 years, although the final term may be shorter.\nProcurement route: To be confirmed. A framework may be used, but other routes may be considered." }, { "releaseID": "080458-2026", "releaseDate": "2026-08-24T15:15:29+01:00", "releaseTag": [ "planningUpdate" ], "value": "HMRC is inviting suppliers to take part in pre-market engagement to help us understand market capability, appetite and delivery options for future third-party debt collection services.\nHMRC wants to understand what the market can offer across the end-to-end debt recovery lifecycle, including debt collection, debt analytics, affordability assessment, data enrichment, customer engagement, vulnerability support and related debt collection services.\nHMRC is particularly interested in understanding how suppliers can combine these capabilities to ensure debts are collected fairly and sustainably, including the identification and ethical treatment of vulnerable customers, improved recovery outcomes, customer experience, operational resilience and value for money.\nThe services HMRC may need could include, but aren't limited to:\n•\tManaged debt collection services\n•\tDebt collection agency services\n•\tDebt placement and allocation services\n•\tDebt segmentation and treatment strategy services\n•\tCustomer contact and engagement services\n•\tDigital self-service repayment solutions\n•\tAffordability assessment services\n•\tOpen Banking enabled repayment and affordability solutions\n•\tData enrichment and tracing services\n•\tDebt analytics and predictive modelling services\n•\tVulnerability identification and support services\n•\tOverseas debt recovery services\n•\tBusiness debt recovery services\n•\tFraud, error and debt analytics services\n•\tManagement information, reporting and performance analytics\n•\tContinuous improvement and debt recovery optimisation services\nThese products/services are expected to be key enablers to deliver the following capabilities:\n•\tRecovery of Government debt in a fair, proportionate and compliant manner\n•\tManagement of multiple debt collection agencies and recovery channels\n•\tIdentification of the most appropriate treatment strategy for individual debtors\n•\tImproved ability to contact customers through data enrichment and tracing\n•\tAffordability and vulnerability assessment to support sustainable customer outcomes\n•\tUse of data, analytics and automation to improve recovery performance\n•\tSegmentation of debt portfolios based on risk, propensity to pay and customer circumstances\n•\tProvision of digital repayment channels and self-service options\n•\tManagement of domestic and international debt recovery activity\n•\tDelivery of actionable management information and performance reporting\n•\tSupport for debt prevention, early intervention and improved repayment outcomes\n•\tContinuous improvement, innovation and operational resilience\n•\tCompliance with relevant regulatory, security and data protection requirements\n•\tFlexible scaling of services to respond to changing debt volumes and customer demand\nHMRC is at an early stage of considering delivery and procurement options. No decision has been made on the future commercial model, procurement route, contract term, lotting structure or number of suppliers.\nThis engagement is focused on social value, however HMRC may run further pre-market engagement on other topics in the future, for example delivery model, commercial/fee model, lotting, AI & technology, transition planning, vulnerability identification and management or supply-chain resilience.\nContract Overview:\nContract value: The estimated values within this notice are indicative only and based on a maximum possible term currently being considered. The final estimated value will depend on the confirmed contract duration, scope, delivery model and internal approvals. If HMRC elects to place a shorter contract, the estimated value is expected to reduce accordingly.\nContract term: Maximum contract term currently being considered: up to 8 years, although the final term may be shorter.\nProcurement route: To be confirmed. A framework may be used, but other routes may be considered." } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "080444-2026", "releaseDate": "2026-08-24T15:04:55+01:00", "releaseTag": [ "planning" ], "value": [ { "scheme": "CPV", "id": "66171000", "description": "Financial consultancy services" }, { "scheme": "CPV", "id": "71621000", "description": "Technical analysis or consultancy services" }, { "scheme": "CPV", "id": "75112000", "description": "Administrative services for business operations" }, { "scheme": "CPV", "id": "75120000", "description": "Administrative services of agencies" }, { "scheme": "CPV", "id": "75130000", "description": "Supporting services for the government" }, { "scheme": "CPV", "id": "79200000", "description": "Accounting, auditing and fiscal services" }, { "scheme": "CPV", "id": "79400000", "description": "Business and management consultancy and related services" }, { "scheme": "CPV", "id": "79940000", "description": "Collection 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