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Building this capacity can allow Accredited, Regulated & Specialist providers to focus their resources on more complex needs.\n The partner is required to:-\n•\tAct as a source of 'warm referrals' from the CRF crisis payment scheme, tracking cases over providers to ensure household get the advice they need, and can achieve the results they need to lessen and avoid future crisis.\n•\tAdvice must be appropriately accredited - i.e. regulated financial activity should be authorised and regulated by the Financial Conduct Authority (FCA), unless appropriate exemptions or exclusions are in place.\n•\tThe service must offer multiple access routes (online, in-person, telephone) with clear signposting to referral points; ensures inclusion for digitally excluded and those needing face-to-face support.\n•\tThe intention is to procure this via an outcomes-based specification, with space for evolution of the activities in collaboration with the successful bidder.\n•\tThe delivery approach for all services under this contract must be person-centred, needs-based, trauma-informed.\nThe outcomes expected from the contract are:-\n•\tIncreased savings,\n•\tReduced priority debt, reduced need for emergency food parcels,\n•\tReduced material deprivation,\n•\tMaximised income,\n•\tFewer repeat crisis applications,\n•\tIncreased access to appropriate and quality advice services.\nThe expected deliverables are:-\n•\tAccessible referrals routes and triage methods so residents can be moved seamlessly between IAG support and wraparound services (such as affordable food, skills and employment, Housing etc.). \n•\tStandardised referral and triage frameworks with clear escalation pathways - helps to foster \"no wrong door\" approach to ensure residents receive holistic support regardless of entry point into system.\n•\tA single case management tool which can be used by all partners is not essential but a significant advantage.\n•\tEnsure consistent quality Financial IAG standards across the county (no postcode lotteries). Assurance will be from not only your submissions, but feedback from households engaged in the services and other service providers.\n•\tSelf-serve digital/website options provided for those that can and want to access - i.e. benefits calculators, resources, signposting to national helplines - provides clear, jargon-free, and trusted financial Information advice and guidance.\n•\tPractical tools such as budget planners, debt management guides, and benefit eligibility checkers.\n•\tThe above resources also available in non-digital formats.\n•\tData-led approach to target support to vulnerable households. Being able to collect ,store and displays such information in a GDPR compliant manner.\n•\tWork with system partners to engage and support with priority cohorts. You will be lead provider bringing together the necessary expertise from across the system to deliver the outcomes.\n•\tProvide outreach support to community locations such as libraries, food banks, community supermarkets, community hubs.\n•\tAccessible learning formats such as online modules, community workshops, and integrated modules with other educational actors in the sector, such as (but not limited to) ECC adult community learning and ECC Libraries.\n•\tCohort-specific content such as options for young people, families and those transitioning through life events (i.e. retirement, job losses or armed forces personnel leaving service).\n•\tFoundational training for community staff and volunteers on basic financial literacy, benefits awareness, and signposting to create 'Money Advice Champions' embedded in community settings.\n•\tDeveloping a countywide knowledge hub with best practice guides, templates, and data insights to support community partners.\n•\t A \"Community Advice Partner\" recognition scheme to ensure light-touch quality assurance of IAG in community settings.\nProspective bidders are advised that the Council will finalise the scope of the forthcoming procurement opportunity following the conclusion of the market engagement stage and reserves the right to amend the scope of this service accordingly.\nFor the avoidance of any further doubt, please be advised that any dates for the proposed procurement opportunity are provided for indicative purposes only and the Council reserves the right to amend this information following confirmation of the procurement timetable for this project. 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