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], "legalBasis": { "id": [ { "releaseID": "072583-2026", "releaseDate": "2026-07-31T10:49:24+01:00", "releaseTag": [ "award", "contract" ], "value": "2023/54" } ], "scheme": [ { "releaseID": "072583-2026", "releaseDate": "2026-07-31T10:49:24+01:00", "releaseTag": [ "award", "contract" ], "value": "UKPGA" } ], "uri": [ { "releaseID": "072583-2026", "releaseDate": "2026-07-31T10:49:24+01:00", "releaseTag": [ "award", "contract" ], "value": "https://www.legislation.gov.uk/ukpga/2023/54/contents" } ] }, "title": [ { "releaseID": "072583-2026", "releaseDate": "2026-07-31T10:49:24+01:00", "releaseTag": [ "award", "contract" ], "value": "UK5 - Transparency Notice-Microsoft Unified Support Renewal 2026-2027 D" }, { "releaseID": "078384-2026", "releaseDate": "2026-08-18T09:40:38+01:00", "releaseTag": [ "award", "contract" ], "value": "ITEP1221 - Microsoft Unified Support Renewal 2026-2027" } ], "description": [ { "releaseID": "072583-2026", "releaseDate": "2026-07-31T10:49:24+01:00", "releaseTag": [ "award", "contract" ], "value": "The Commercial & Procurement Strategy (CPS) sets out procurement for a Business As Usual (BAU) annual contract renewal for Microsoft Unified Support (MUS) for one year from August 2026. This is a continuation of an existing Microsoft vendor support arrangement. It is not a new technology initiative, new product build, new service design, or request for DTC solutioning. \nRequirement Overview\nNational Highways relies on MUS to support business-critical Microsoft \t services and complex incidents across the organisation. \nMUS provides:\n•\tvendor-level support for Microsoft 365\n•\tTeams\n•\tExchange Online, Dynamics 365, Azure\n•\tOn-premises infrastructure\nWithout renewal National Highways would lose direct vendor support for complex incidents." } ], "status": [ { "releaseID": "072583-2026", "releaseDate": "2026-07-31T10:49:24+01:00", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "procurementMethod": [ { "releaseID": "072583-2026", "releaseDate": "2026-07-31T10:49:24+01:00", "releaseTag": [ "award", "contract" ], "value": "direct" } ], "procurementMethodDetails": [ { "releaseID": "072583-2026", "releaseDate": "2026-07-31T10:49:24+01:00", "releaseTag": [ "award", "contract" ], "value": "Direct award" } ], "procurementMethodRationale": [ { "releaseID": "072583-2026", "releaseDate": "2026-07-31T10:49:24+01:00", "releaseTag": [ "award", "contract" ], "value": "Microsoft being the only supplier capable of providing these service“ Evidence supporting reliance on Section 41 and Schedule 5 (\"Only One Supplier\") will be retained within the procurement file to support transparency, assurance and audit requirements”. National Highways requires direct vendor support from Microsoft for escalation of complex incidents, access to proprietary product engineering teams, platform-specific advisory services, proactive service assessments and security-related support activities. These services can only be provided by Microsoft and cannot be replicated by third-party resellers, systems integrators or managed service providers." }, { "releaseID": "078384-2026", "releaseDate": "2026-08-18T09:40:38+01:00", "releaseTag": [ "award", "contract" ], "value": "MUS can only be offered by Microsoft Ltd, as it contains proprietary Microsoft content and services, and these services are required to meet NH’s specific business needs. 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