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                        "title": "Group Medical Insurance for Country-Based Staff (and qualified dependents) of British High Commission in Colombo (Sri Lanka)",
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                        "submissionMethodDetails": "Suppliers should access the FCDO eSourcing portal (Jaggaer) to view and participate in the opportunity referenced in this notice. Suppliers who are not yet registered should complete the online registration process at https://fcdo.bravosolution.co.uk/.\nAll communications and clarification questions must be submitted through the messaging facility within the portal. Responses may be shared with all interested suppliers to ensure a fair and transparent process.\nThe information provided in this notice is indicative only and may be subject to change. The Authority reserves the right not to proceed with any procurement or contractual arrangement.",
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                                "awardCriteria": {
                                    "criteria": [
                                        {
                                            "type": "quality",
                                            "name": "Coverages Provided (including sub-limits)",
                                            "description": "Please provide in detail the coverages that your agency will be providing for the benefit requests shared in the SOR, including doctors’ consultation fees, room rates, per event limit, various sub-limits and capping etc that will be enforced throughout the contract period. \nPlease provide the list of exclusions and waivers will be applicable under each of specified requirement. \nPlease explain the coverage, rationale for sub-limits and capping your agency has proposed. How does your proposal is Best Value for Money proposal for the Authority, in comparison to your competitors in the market.",
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                                                    "weight": "percentageExact"
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                                        },
                                        {
                                            "type": "quality",
                                            "name": "Relevant Experience",
                                            "description": "Provide at least 3 organisations with which you have similar contracts.",
                                            "numbers": [
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                                                    "number": 5,
                                                    "weight": "percentageExact"
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                                            ]
                                        },
                                        {
                                            "type": "quality",
                                            "name": "Adherence to the Statement of Service Requirement",
                                            "description": "Please confirm where all your agency will be meeting (or not meeting) the various requirement set out in the Statement of Service Requirement. \nPlease share the profit-sharing ratio/no-claim bonus calculations etc. that will be applicable in these policies at the time of renewal for another term. \nProvide Insurance Policy documents that will be issued, should your proposal is selected for contract award, please highlight the areas capturing the coverages requested in the Statement of Service requirement. \nSpecify the performance benchmarks to which actual performance will be periodically compared/measured. \nProvide the templates of the reports that will be provided to the Authority on Monthly/Quarterly basis.",
                                            "numbers": [
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                                                    "weight": "percentageExact"
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                                        {
                                            "type": "quality",
                                            "name": "Claim Settlement Process",
                                            "description": "Clearly, describe the step by step process the staff will be required to follow in obtaining medical treatment and getting their claim settlement in both panel and non-panel hospitals and in emergency situations. \nProvide training details or support that will be provided to FCDO staff to understand the medical claim process. \nProvide various claim forms (templates) that will be required to completed by FCDO Staff to obtain claim settlement.",
                                            "numbers": [
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                                                    "number": 10,
                                                    "weight": "percentageExact"
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                                        },
                                        {
                                            "type": "quality",
                                            "name": "Service Level Agreement",
                                            "description": "Please describe in detail the Service Level Agreements that will be followed in servicing this contract. Please confirm your turn around time (with regards to following \nTAT of endorsements \nTAT for Issuance of cashless cards \nTAT for informing the deficiency in claims. \nTAT for Cashless Authorisation (Initial and Final Approvals) \nTAT for Enhancement of Pre-Approvals \nPlease include Other Turn Around Time that will be applicable in this assignment.",
                                            "numbers": [
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                                                    "number": 10,
                                                    "weight": "percentageExact"
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                                            ]
                                        },
                                        {
                                            "type": "quality",
                                            "name": "Escalation Matrix & Customer Support",
                                            "description": "Describe your customer support arrangements including procedures for complaints, problems, and escalation procedures, including out of office hours support.",
                                            "numbers": [
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                                                    "number": 5,
                                                    "weight": "percentageExact"
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                                            ]
                                        },
                                        {
                                            "type": "quality",
                                            "name": "Data and Information Security and Confidentiality",
                                            "description": "Provide evidence of your systems are equipped for protecting personal information and how you meet any local legal requirements related to data handling and information security.",
                                            "numbers": [
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                                                    "number": 5,
                                                    "weight": "percentageExact"
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                                            ]
                                        },
                                        {
                                            "type": "quality",
                                            "name": "Hospital/Clinic Network",
                                            "description": "Describe your hospital/clinic network in Sri Lanka. Provide list of affiliated clinics, hospitals: Your response should include the below:\nSize, \nSpeciality and types of services offered by them, \nAmbulance stations throughout the country. \nProvide list of hospitals with cashless provisions",
                                            "numbers": [
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                                                    "number": 5,
                                                    "weight": "percentageExact"
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                                            ]
                                        },
                                        {
                                            "type": "cost",
                                            "name": "Commercials",
                                            "description": "A full assessment of the total price breakdown for each of the Insurance Product requested. Competitiveness of the Commercial offer in relation to the Market.\nThis MUST be in the format of the spreadsheet at Attachment 4 - Schedule of Prices & Rates. Failure to provide a pricing submission in the format requested may invalidate your tender proposal.",
                                            "numbers": [
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                                                    "number": 40,
                                                    "weight": "percentageExact"
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                                "selectionCriteria": {
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                                            "type": "economic",
                                            "description": "Acceptance of FCDO Terms and Conditions: The bidder must confirm acceptance of the FCDO terms and conditions included in the ITT. (Should there be clarifications on the terms and conditions, these should be raised during the initial clarification period before submission of bids.)\nSatisfactory demonstration of financial health: The bidder must provide audited financial statements for the past two years. Alternative evidence to be considered for as long as it provides information on status of accounts, turnover, credit checks, parent guarantees, and other pertinent financial information of the company to prove liquidity to ensure that the project can be awarded.\nLegal and Regulatory Compliance: The bidder must be legally registered and authorised to provide health care services in the country and not subject to exclusion grounds. Must provide copies of legal registrations and valid licences to operate medical insurance services in the country"
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                                        {
                                            "type": "technical",
                                            "description": "Please refer documentation in the tender pack"
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                                    "endDate": "2028-03-31T23:59:59+01:00",
                                    "maxExtentDate": "2030-03-31T23:59:59+01:00"
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                                    "description": "The contract will be for a period of Three (3) years starting from 1st April 2027 till 31st March 2028, with a provision to further extension for Two (2) more years on (1+1 basis) subject to satisfactory performance by the selected supplier and continuous business requirement at BHC Colombo."
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                                "id": "conflictOfInterest",
                                "documentType": "conflictOfInterest",
                                "description": "Not published"
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                                "description": "Tender notice on Find a Tender",
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                                    "startDate": "2029-09-17T23:59:59+01:00"
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                            "financialTerms": "The total annual premium for all employees and enrolled dependants will be paid to the Insurance Company as a single upfront payment at the commencement of the insurance period. In addition, the Employer may maintain a Contract Deposit (CD) Balance with the insurer as a contingency provision for employees and eligible dependants who join during the contract period. \nAs medical insurance contracts generally operate on a single-premium basis, maintaining a CD balance is considered a practical contract management mechanism. The CD balance will be used to cover premiums relating to future joiners, newly eligible dependants, or other approved enrolment changes during the policy period, thereby avoiding the need to raise multiple purchase orders (POs) and administrative amendments throughout the contract duration."
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                    "description": "Foreign, Commonwealth and Development Office (FCDO) intend to identify a competent insurance agency to provide a Group Medical Insurance Policy cover for Country-Based Staff (and their qualified dependents) of British High Commission in  Colombo (Sri Lanka). \nThe contract will be for a period of Three (3) years starting from 1st April 2027 till 31st March 2028, with a provision to further extension for Two (2) more years on (1+1 basis) subject to satisfactory performance by the selected supplier and continuous business requirement at BHC Colombo.",
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                            "additionalClassifications": [
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                                    "scheme": "CPV",
                                    "id": "66512220",
                                    "description": "Medical insurance services"
                                }
                            ],
                            "deliveryAddresses": [
                                {
                                    "region": "LK",
                                    "country": "LK",
                                    "countryName": "Sri Lanka"
                                },
                                {
                                    "region": "LK",
                                    "country": "LK",
                                    "countryName": "Sri Lanka"
                                }
                            ],
                            "relatedLot": "1"
                        }
                    ],
                    "value": {
                        "amountGross": 190000,
                        "amount": 190000,
                        "currency": "GBP"
                    },
                    "mainProcurementCategory": "services",
                    "aboveThreshold": true,
                    "lots": [
                        {
                            "id": "1",
                            "suitability": {
                                "sme": true,
                                "vcse": true
                            },
                            "contractPeriod": {
                                "startDate": "2027-04-01T00:00:00+01:00",
                                "endDate": "2028-03-31T23:59:59+01:00",
                                "maxExtentDate": "2030-03-31T23:59:59+01:00"
                            },
                            "hasRenewal": true,
                            "status": "active",
                            "value": {
                                "amountGross": 190000,
                                "amount": 190000,
                                "currency": "GBP"
                            },
                            "awardCriteria": {
                                "criteria": [
                                    {
                                        "type": "quality",
                                        "name": "Coverages Provided (including sub-limits)",
                                        "description": "Please provide in detail the coverages that your agency will be providing for the benefit requests shared in the SOR, including doctors’ consultation fees, room rates, per event limit, various sub-limits and capping etc that will be enforced throughout the contract period. \nPlease provide the list of exclusions and waivers will be applicable under each of specified requirement. \nPlease explain the coverage, rationale for sub-limits and capping your agency has proposed. How does your proposal is Best Value for Money proposal for the Authority, in comparison to your competitors in the market.",
                                        "numbers": [
                                            {
                                                "number": 10,
                                                "weight": "percentageExact"
                                            }
                                        ]
                                    },
                                    {
                                        "type": "quality",
                                        "name": "Relevant Experience",
                                        "description": "Provide at least 3 organisations with which you have similar contracts.",
                                        "numbers": [
                                            {
                                                "number": 5,
                                                "weight": "percentageExact"
                                            }
                                        ]
                                    },
                                    {
                                        "type": "quality",
                                        "name": "Adherence to the Statement of Service Requirement",
                                        "description": "Please confirm where all your agency will be meeting (or not meeting) the various requirement set out in the Statement of Service Requirement. \nPlease share the profit-sharing ratio/no-claim bonus calculations etc. that will be applicable in these policies at the time of renewal for another term. \nProvide Insurance Policy documents that will be issued, should your proposal is selected for contract award, please highlight the areas capturing the coverages requested in the Statement of Service requirement. \nSpecify the performance benchmarks to which actual performance will be periodically compared/measured. \nProvide the templates of the reports that will be provided to the Authority on Monthly/Quarterly basis.",
                                        "numbers": [
                                            {
                                                "number": 10,
                                                "weight": "percentageExact"
                                            }
                                        ]
                                    },
                                    {
                                        "type": "quality",
                                        "name": "Claim Settlement Process",
                                        "description": "Clearly, describe the step by step process the staff will be required to follow in obtaining medical treatment and getting their claim settlement in both panel and non-panel hospitals and in emergency situations. \nProvide training details or support that will be provided to FCDO staff to understand the medical claim process. \nProvide various claim forms (templates) that will be required to completed by FCDO Staff to obtain claim settlement.",
                                        "numbers": [
                                            {
                                                "number": 10,
                                                "weight": "percentageExact"
                                            }
                                        ]
                                    },
                                    {
                                        "type": "quality",
                                        "name": "Service Level Agreement",
                                        "description": "Please describe in detail the Service Level Agreements that will be followed in servicing this contract. Please confirm your turn around time (with regards to following \nTAT of endorsements \nTAT for Issuance of cashless cards \nTAT for informing the deficiency in claims. \nTAT for Cashless Authorisation (Initial and Final Approvals) \nTAT for Enhancement of Pre-Approvals \nPlease include Other Turn Around Time that will be applicable in this assignment.",
                                        "numbers": [
                                            {
                                                "number": 10,
                                                "weight": "percentageExact"
                                            }
                                        ]
                                    },
                                    {
                                        "type": "quality",
                                        "name": "Escalation Matrix & Customer Support",
                                        "description": "Describe your customer support arrangements including procedures for complaints, problems, and escalation procedures, including out of office hours support.",
                                        "numbers": [
                                            {
                                                "number": 5,
                                                "weight": "percentageExact"
                                            }
                                        ]
                                    },
                                    {
                                        "type": "quality",
                                        "name": "Data and Information Security and Confidentiality",
                                        "description": "Provide evidence of your systems are equipped for protecting personal information and how you meet any local legal requirements related to data handling and information security.",
                                        "numbers": [
                                            {
                                                "number": 5,
                                                "weight": "percentageExact"
                                            }
                                        ]
                                    },
                                    {
                                        "type": "quality",
                                        "name": "Hospital/Clinic Network",
                                        "description": "Describe your hospital/clinic network in Sri Lanka. Provide list of affiliated clinics, hospitals: Your response should include the below:\nSize, \nSpeciality and types of services offered by them, \nAmbulance stations throughout the country. \nProvide list of hospitals with cashless provisions",
                                        "numbers": [
                                            {
                                                "number": 5,
                                                "weight": "percentageExact"
                                            }
                                        ]
                                    },
                                    {
                                        "type": "cost",
                                        "name": "Commercials",
                                        "description": "A full assessment of the total price breakdown for each of the Insurance Product requested. Competitiveness of the Commercial offer in relation to the Market.\nThis MUST be in the format of the spreadsheet at Attachment 4 - Schedule of Prices & Rates. Failure to provide a pricing submission in the format requested may invalidate your tender proposal.",
                                        "numbers": [
                                            {
                                                "number": 40,
                                                "weight": "percentageExact"
                                            }
                                        ]
                                    }
                                ]
                            },
                            "selectionCriteria": {
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                                        "type": "economic",
                                        "description": "Acceptance of FCDO Terms and Conditions: The bidder must confirm acceptance of the FCDO terms and conditions included in the ITT. (Should there be clarifications on the terms and conditions, these should be raised during the initial clarification period before submission of bids.)\nSatisfactory demonstration of financial health: The bidder must provide audited financial statements for the past two years. Alternative evidence to be considered for as long as it provides information on status of accounts, turnover, credit checks, parent guarantees, and other pertinent financial information of the company to prove liquidity to ensure that the project can be awarded.\nLegal and Regulatory Compliance: The bidder must be legally registered and authorised to provide health care services in the country and not subject to exclusion grounds. Must provide copies of legal registrations and valid licences to operate medical insurance services in the country"
                                    },
                                    {
                                        "type": "technical",
                                        "description": "Please refer documentation in the tender pack"
                                    }
                                ]
                            },
                            "renewal": {
                                "description": "The contract will be for a period of Three (3) years starting from 1st April 2027 till 31st March 2028, with a provision to further extension for Two (2) more years on (1+1 basis) subject to satisfactory performance by the selected supplier and continuous business requirement at BHC Colombo."
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                    "communication": {
                        "futureNoticeDate": "2026-09-07T23:59:59+01:00"
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                    "status": "active",
                    "procurementMethod": "open",
                    "procurementMethodDetails": "Open procedure",
                    "coveredBy": [
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                    ],
                    "submissionMethodDetails": "Suppliers should access the FCDO eSourcing portal (Jaggaer) to view and participate in the opportunity referenced in this notice. Suppliers who are not yet registered should complete the online registration process at https://fcdo.bravosolution.co.uk/.\nAll communications and clarification questions must be submitted through the messaging facility within the portal. Responses may be shared with all interested suppliers to ensure a fair and transparent process.\nThe information provided in this notice is indicative only and may be subject to change. The Authority reserves the right not to proceed with any procurement or contractual arrangement.",
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                        "electronicSubmissionPolicy": "allowed",
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                    "tenderPeriod": {
                        "endDate": "2026-11-28T17:00:00+00:00"
                    },
                    "enquiryPeriod": {
                        "endDate": "2026-11-06T17:00:00+00:00"
                    },
                    "awardPeriod": {
                        "endDate": "2027-01-15T23:59:59+00:00"
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                            "documentType": "conflictOfInterest",
                            "description": "Not published"
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                            "documentType": "tenderNotice",
                            "noticeType": "UK4",
                            "description": "Tender notice on Find a Tender",
                            "url": "https://www.find-tender.service.gov.uk/Notice/101805-2026",
                            "datePublished": "2026-10-28T06:32:13Z",
                            "format": "text/html"
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                    "hasRecurrence": true,
                    "recurrence": {
                        "dates": [
                            {
                                "startDate": "2029-09-17T23:59:59+01:00"
                            }
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                    },
                    "contractTerms": {
                        "financialTerms": "The total annual premium for all employees and enrolled dependants will be paid to the Insurance Company as a single upfront payment at the commencement of the insurance period. In addition, the Employer may maintain a Contract Deposit (CD) Balance with the insurer as a contingency provision for employees and eligible dependants who join during the contract period. \nAs medical insurance contracts generally operate on a single-premium basis, maintaining a CD balance is considered a practical contract management mechanism. The CD balance will be used to cover premiums relating to future joiners, newly eligible dependants, or other approved enrolment changes during the policy period, thereby avoiding the need to raise multiple purchase orders (POs) and administrative amendments throughout the contract duration."
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                            "releaseDate": "2026-07-31T06:24:51+01:00",
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                                        "value": [
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                                                "type": "quality",
                                                "name": "Coverages Provided (including sub-limits)",
                                                "description": "Please provide in detail the coverages that your agency will be providing for the benefit requests shared in the SOR, including doctors’ consultation fees, room rates, per event limit, various sub-limits and capping etc that will be enforced throughout the contract period. \nPlease provide the list of exclusions and waivers will be applicable under each of specified requirement. \nPlease explain the coverage, rationale for sub-limits and capping your agency has proposed. How does your proposal is Best Value for Money proposal for the Authority, in comparison to your competitors in the market.",
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                                                "type": "quality",
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                                                "numbers": [
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                                            },
                                            {
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                                                        "weight": "percentageExact"
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                                            },
                                            {
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                                                "description": "Clearly, describe the step by step process the staff will be required to follow in obtaining medical treatment and getting their claim settlement in both panel and non-panel hospitals and in emergency situations. \nProvide training details or support that will be provided to FCDO staff to understand the medical claim process. \nProvide various claim forms (templates) that will be required to completed by FCDO Staff to obtain claim settlement.",
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                                                        "weight": "percentageExact"
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                                            {
                                                "type": "quality",
                                                "name": "Service Level Agreement",
                                                "description": "Please describe in detail the Service Level Agreements that will be followed in servicing this contract. Please confirm your turn around time (with regards to following \nTAT of endorsements \nTAT for Issuance of cashless cards \nTAT for informing the deficiency in claims. \nTAT for Cashless Authorisation (Initial and Final Approvals) \nTAT for Enhancement of Pre-Approvals \nPlease include Other Turn Around Time that will be applicable in this assignment.",
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                                                        "weight": "percentageExact"
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                                                ]
                                            },
                                            {
                                                "type": "quality",
                                                "name": "Escalation Matrix & Customer Support",
                                                "description": "Describe your customer support arrangements including procedures for complaints, problems, and escalation procedures, including out of office hours support.",
                                                "numbers": [
                                                    {
                                                        "number": 5,
                                                        "weight": "percentageExact"
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                                            },
                                            {
                                                "type": "quality",
                                                "name": "Data and Information Security and Confidentiality",
                                                "description": "Provide evidence of your systems are equipped for protecting personal information and how you meet any local legal requirements related to data handling and information security.",
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                                                        "weight": "percentageExact"
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                                            {
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                                                "description": "Describe your hospital/clinic network in Sri Lanka. Provide list of affiliated clinics, hospitals: Your response should include the below:\nSize, \nSpeciality and types of services offered by them, \nAmbulance stations throughout the country. \nProvide list of hospitals with cashless provisions",
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                                                        "weight": "percentageExact"
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                                            },
                                            {
                                                "type": "cost",
                                                "name": "Commercials",
                                                "description": "A full assessment of the total price breakdown for each of the Insurance Product requested. Competitiveness of the Commercial offer in relation to the Market.\nThis MUST be in the format of the spreadsheet at Attachment 4 - Schedule of Prices & Rates. Failure to provide a pricing submission in the format requested may invalidate your tender proposal.",
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                                                "description": "Acceptance of FCDO Terms and Conditions: The bidder must confirm acceptance of the FCDO terms and conditions included in the ITT. (Should there be clarifications on the terms and conditions, these should be raised during the initial clarification period before submission of bids.)\nSatisfactory demonstration of financial health: The bidder must provide audited financial statements for the past two years. Alternative evidence to be considered for as long as it provides information on status of accounts, turnover, credit checks, parent guarantees, and other pertinent financial information of the company to prove liquidity to ensure that the project can be awarded.\nLegal and Regulatory Compliance: The bidder must be legally registered and authorised to provide health care services in the country and not subject to exclusion grounds. Must provide copies of legal registrations and valid licences to operate medical insurance services in the country"
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                                        "value": "The contract will be for a period of Three (3) years starting from 1st April 2027 till 31st March 2028, with a provision to further extension for Two (2) more years on (1+1 basis) subject to satisfactory performance by the selected supplier and continuous business requirement at BHC Colombo."
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                            "value": "Suppliers should access the FCDO eSourcing portal (Jaggaer) to view and participate in the opportunity referenced in this notice. Suppliers who are not yet registered should complete the online registration process at https://fcdo.bravosolution.co.uk/.\nAll communications and clarification questions must be submitted through the messaging facility within the portal. Responses may be shared with all interested suppliers to ensure a fair and transparent process.\nThe information provided in this notice is indicative only and may be subject to change. The Authority reserves the right not to proceed with any procurement or contractual arrangement."
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