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The Council will assess:\n•\tUnderstanding of the Council's assets, sites and management objectives;\n•\tProposed service delivery approach;\n•\tManagement of routine and seasonal work programmes;\n•\tArrangements for maintaining service standards;\n•\tApproach to site inspections and defect reporting;\n•\tFlexibility in responding to changing operational requirements;\n•\tQuality assurance processes;\n•\tHealth and safety arrangements.", "numbers": [ { "number": 35, "weight": "percentageExact" } ] }, { "type": "cost", "name": "Price and Value for Money", "description": "The Council will evaluate:\n•\tAnnual contract prices;\n•\tPricing schedules;\n•\tSchedule of rates;\n•\tTransparency of pricing;\n•\tOverall affordability; and\n•\tValue for money. \nOnly tender submissions that are considered compliant with the requirements of the tender documentation will be included in the price evaluation. The lowest priced compliant tender will receive the maximum available score for this criterion. \nThe Council reserves the right to investigate any abnormally low tender submission and may seek clarification where pricing appears unsustainable.", "numbers": [ { "number": 30, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Experience and References", "description": "Tenderers shall provide details of relevant contracts delivered within the last five years. The Council will assess:\n•\texperience of waste collection and waste management contracts of a similar nature and scale;\n•\texperience delivering services in public spaces, parks, open spaces or other high-footfall public areas;\n•\texperience managing public litter bins, dog waste bins, recycling provision and/or mixed waste streams;\n•\texperience responding to seasonal demand, events, overflows, fly-tipping or ad hoc clearances;\n•\tability to work safely and courteously in public-facing environments;\n•\tclient references; and\n•\tevidence of satisfactory service delivery.\nPreference will be given to demonstrable relevant experience rather than contract volume alone.", "numbers": [ { "number": 10, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Contract Management and Resourcing", "description": "Tenderers shall explain how the contract will be managed. The Council will assess:\n•\tProposed contract management and supervisory arrangements;\n•\tStaff resources;\n•\tContingency arrangements;\n•\tCommunication processes;\n•\tReporting arrangements;\n•\tResponsiveness to service requests; and\n•\tArrangements for dealing with emergencies, complaints and service issues. \nThe Council will particularly consider the extent to which proposed arrangements support effective communication and proactive contract management.", "numbers": [ { "number": 10, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Environmental Sustainability", "description": "Tenderers shall provide a statement explaining how they will support the Council's environmental objectives through the delivery of the waste management service. 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The extension will be considered where the contractor has provided a satisfactory service and the Council's requirements and service specification remain substantially unchanged. 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