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way such that it provides an initial, primary point of contact - whether through the Contact Centre or web portal — where residents, families, or professionals first report concerns, ask for advice, or request assessments for care services in a way that focuses on enabling help, preventing or delaying the need for long-term services, and connecting people with community support and PCH is seeking a contractor to help shape this transformation work.\nThis work will provide baseline information on\n•\twho is doing what and where at front door(s) now and how this is experienced;\n•\tdata analysis – who is (and is not) reaching the council now – routes taken, significant cohorts based on volume and value.\n•\topportunities to ensure an effective “front door” for West Northamptonshire residents, where prevention and strengths-based working is embedded\nThe Contractor will be expected to bring this information together with an analysis to create a ‘baseline’ of the current situation in West Northamptonshire, and from this baseline using evidence of good practice elsewhere, identify opportunities including potential quick wins that could expand access to support/IAG and provide valuable insight and learning to inform the longer programme of change (examples may include technology solutions, staffing configurations, skills development, partnership working).\nAs a minimum the contractor should provide a final report setting out the findings from the baseline analysis and clear recommendations. 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