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The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. \nIf you feel that your organisation is able to contribute to this exercise, suppliers shall register free of charge via the https://cityoflondon.ukp.app.jaggaer.com/ portal.\nOnce registered, the supplier can access the questionnaire by clicking on the following link: \nhttps://cityoflondon.ukp.app.jaggaer.com/go/29209259019F2380AECE\nPlease note that this is not a call for competition.\nThe following are pertinent to this Preliminary Market Engagement (PME) Questionnaire. Suppliers responding must have;\n•\t\tAn understanding of what the City of London Corporation (“the City”) is aiming to deliver \n•\t\tAn experience of working with Local Authorities \n•\t\tCapability to comply with the Corporation’s requirements for the IT Service Management Tool. \n•\t An excellent approach to customer service\nFor the avoidance of doubt, this notice is for the purpose of conducting a Preliminary Market Engagement (PME) exercise and will not formally begin the procurement or constitute any commitment by the City of London Corporation to undertake any procurement exercise.\nParticipation in the PME will be at each organisations own cost. 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The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. \nIf you feel that your organisation is able to contribute to this exercise, suppliers shall register free of charge via the https://cityoflondon.ukp.app.jaggaer.com/ portal.\nOnce registered, the supplier can access the questionnaire by clicking on the following link: \nhttps://cityoflondon.ukp.app.jaggaer.com/go/85756306019F36E4E2E7\nPlease note that this is not a call for competition.\nThe following are pertinent to this Preliminary Market Engagement (PME) Questionnaire. Suppliers responding must have;\n•\t\tAn understanding of what the City of London Corporation (“the City”) is aiming to deliver \n•\t\tAn experience of working with Local Authorities \n•\t\tCapability to comply with the Corporation’s requirements for the IT Service Management Tool. \n•\t An excellent approach to customer service\nFor the avoidance of doubt, this notice is for the purpose of conducting a Preliminary Market Engagement (PME) exercise and will not formally begin the procurement or constitute any commitment by the City of London Corporation to undertake any procurement exercise.\nParticipation in the PME will be at each organisations own cost. No expense in responding to this PME will be reimbursed by the City.\nUPDATE: The PME will run from until 20th July 2026 at midday. 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Suppliers responding must have;\n•\t\tAn understanding of what the City of London Corporation (“the City”) is aiming to deliver \n•\t\tAn experience of working with Local Authorities \n•\t\tCapability to comply with the Corporation’s requirements for the IT Service Management Tool. \n•\t An excellent approach to customer service\nFor the avoidance of doubt, this notice is for the purpose of conducting a Preliminary Market Engagement (PME) exercise and will not formally begin the procurement or constitute any commitment by the City of London Corporation to undertake any procurement exercise.\nParticipation in the PME will be at each organisations own cost. No expense in responding to this PME will be reimbursed by the City.\nUPDATE: The PME will run from until 22th July 2026 at midday. 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