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"releaseTag": [ "award", "contract" ], "value": "https://www.legislation.gov.uk/ukpga/2023/54/contents" } ] }, "title": [ { "releaseID": "061450-2026", "releaseDate": "2026-06-30T16:44:29+01:00", "releaseTag": [ "award", "contract" ], "value": "Warm homes Network - Collaborative Project" } ], "description": [ { "releaseID": "061450-2026", "releaseDate": "2026-06-30T16:44:29+01:00", "releaseTag": [ "award", "contract" ], "value": "From 1 August 2026, the Warm Homes Network will be introduced as a single point of contact (SPOC) service.\nThe service is designed to support customers on the Cadent and NGN networks who are living in, or at risk of, fuel poverty.\nDelivery of the service will be undertaken in partnership with the following organisations:\nLightning Reach (SPOC provider)\nCitizens Advice Manchester\nYES Energy Solutions (YES)\nTurn2us\nCustomers will be able to self-refer, or be referred by one of the partner organisations, to access tailored support and advice, 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The Warm Homes Network has been developed through a collaborative approach involving YES Energy Solutions, Lightning Reach, Citizens Advice Manchester and Turn2us, creating an established referral network and integrated support model that would be difficult to replicate without significant disruption.\nThe proposed service introduces a single point of contact (SPOC) model, enabling customers to access a range of tailored interventions through one coordinated service. These include income maximisation support, benefits and debt advice, energy efficiency guidance, home energy assessments, benefit entitlement checks and grant search assistance. The existing partnership has developed the specialist expertise, referral pathways, operational processes and customer trust required to successfully deliver this holistic support model.\nA competitive procurement exercise is unlikely to provide additional value given the maturity of the existing arrangements, the proven capability of the delivery partners and the significant investment already made in establishing the Warm Homes Network framework. Undertaking a competitive process could introduce delays to mobilisation, disrupt established referral channels and negatively impact support provided to vulnerable customers during a period of continued cost-of-living pressures.\nDirect award will ensure continuity of service, preserve established stakeholder relationships and maintain delivery momentum while supporting the strategic objectives of Cadent and NGN to reduce fuel poverty, improve customer wellbeing and provide targeted support to vulnerable households. 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