{
    "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-06b00e",
    "publisher": {
        "name": "Cabinet Office",
        "scheme": "GB-GOR",
        "uid": "D2",
        "uri": "https://www.gov.uk/government/organisations/cabinet-office"
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    "publishedDate": "2026-10-06T16:57:13+01:00",
    "license": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
    "publicationPolicy": "https://www.gov.uk/government/publications/open-contracting",
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    "packages": [
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    "records": [
        {
            "ocid": "ocds-h6vhtk-06b00e",
            "releases": [
                {
                    "ocid": "ocds-h6vhtk-06b00e",
                    "id": "053916-2026",
                    "tag": [
                        "tender"
                    ],
                    "date": "2026-06-08T15:47:27+01:00",
                    "initiationType": "tender",
                    "parties": [
                        {
                            "name": "Hertfordshire County Council",
                            "id": "GB-PPON-PWJT-5264-WYMY",
                            "identifier": {
                                "scheme": "GB-PPON",
                                "id": "PWJT-5264-WYMY"
                            },
                            "address": {
                                "streetAddress": "Robertson House, Six Hills Way",
                                "locality": "Stevenage",
                                "postalCode": "SG1 2FQ",
                                "country": "GB",
                                "countryName": "United Kingdom",
                                "region": "UKH23"
                            },
                            "contactPoint": {
                                "email": "strategic.procurement@hertfordshire.gov.uk"
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                            "roles": [
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                            "details": {
                                "url": "http://www.hertfordshire.gov.uk",
                                "classifications": [
                                    {
                                        "scheme": "UK_CA_TYPE",
                                        "id": "publicAuthoritySubCentralGovernment",
                                        "description": "Public authority - sub-central government"
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                    ],
                    "buyer": {
                        "id": "GB-PPON-PWJT-5264-WYMY",
                        "name": "Hertfordshire County Council"
                    },
                    "tender": {
                        "id": "HCC2517337",
                        "legalBasis": {
                            "id": "2023/54",
                            "scheme": "UKPGA",
                            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
                        },
                        "title": "HCC - 03/26 - Provision of 2026 Council Tax Reviews Framework",
                        "description": "The Framework is let by HCC so the Billing Authorities in Hertfordshire, which are the District and Borough Councils can engage the Provider(s) to review the discounts and exemptions within their Council Tax records. The Billing Authorities are:\n•\tNorth Herts District Council \n•\tThree Rivers District Council\n•\tBroxbourne Borough Council\n•\tEast Herts District Council\n•\tSt. Albans City and District Council\n•\tHertsmere Borough Council\n•\tStevenage Borough Council\n•\tWelwyn Hatfield Borough Council\n•\tDacorum Borough Council\n•\tWatford Borough Council\nThe Framework will consist of three Lots as per the below table.\nThe Council would expect that the Tenderers would be able to supply one, two or all of these types of review.\nFor the single person discount, if residents are found to be incorrectly claiming a discount on council tax by stating that they are a single person and should receive the 25% discount when they should not, then this discount should be removed. \nFor the known and unknown empty property review this should concentrate on the review of premium exemptions in the Council Tax scheme, this could apply to long-term empty properties and second homes. Local Authorities can charge a Council Tax premium on empty properties and second homes in their areas. These are properties that are furnished but not used as anyone’s primary residence. If owners are found to be living or letting a second home, which they have formerly said is 'empty and unfurnished' or ‘uninhabitable’, then any discount may be removed, and a premium charge may be applied.\nFor the other reviews concerned with exemptions and discounts we are looking for providers to use innovative solutions to review the other exemptions and discounts in the scheme. For example, this could be around student exemptions.\nResidents can re-apply for any discount or exemption post review, and the District Council will require monitoring of all re-applications.    \nLot number\tLot Title\nLot 1\t                Single Person Discount Review\nLot 2\t                Review of known and unknown empty properties\nLot 3\t                Other Reviews concerned with exemptions and discounts\nPlease refer to the tender documents for full details.\nThis procurement is an open process.  Organisations wishing to take part in this project are invited to ‘express an interest’ and also ‘opt in’ which will give access to the full procurement documents in the e-tendering system.\nTo be considered as a Tenderer you must complete and submit a Tender by the deadline of 12 noon on the 8th July 2026\nPlease allow sufficient time to make your return, as Tender submissions cannot be uploaded and submitted after this return deadline. \nPlease ensure that where possible documents are uploaded as a PDF and that file names are succinct.  \nAny questions relating to this procurement must be made via correspondence on the website, in accordance with the procurement documents, and can be addressed to the main contact as shown in the details above.\nTenderers should be aware that due to the nature of the Services provided, any Contract formed as a result of this procurement process shall be executed as a deed. Tenderers should seek independent legal advice on the implications of this prior to submitting their Tender, where appropriate.\nPlease note that the contract requirements will be subject to available financial resources, supplier performance and flexibility to meet changing demands.\nTo access this opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home",
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                                "additionalClassifications": [
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                                        "description": "Software package and information systems"
                                    },
                                    {
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                                        "id": "66000000",
                                        "description": "Financial and insurance services"
                                    },
                                    {
                                        "scheme": "CPV",
                                        "id": "72000000",
                                        "description": "IT services: consulting, software development, Internet and support"
                                    },
                                    {
                                        "scheme": "CPV",
                                        "id": "72300000",
                                        "description": "Data services"
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                                ],
                                "deliveryAddresses": [
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                                    },
                                    {
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                                        "description": "IT services: consulting, software development, Internet and support"
                                    },
                                    {
                                        "scheme": "CPV",
                                        "id": "72300000",
                                        "description": "Data services"
                                    }
                                ],
                                "deliveryAddresses": [
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                                        "country": "GB",
                                        "countryName": "United Kingdom"
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                                "relatedLot": "2"
                            },
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                                    {
                                        "scheme": "CPV",
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                                    },
                                    {
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                                        "id": "72000000",
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                                        "countryName": "United Kingdom"
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                                "relatedLot": "3"
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                            "amount": 800000,
                            "currency": "GBP"
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                        "procurementMethodDetails": "Open procedure",
                        "mainProcurementCategory": "services",
                        "aboveThreshold": true,
                        "techniques": {
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                            "frameworkAgreement": {
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                                "method": "withoutReopeningCompetition",
                                "type": "open",
                                "buyerCategories": "•\tNorth Herts District Council \n•\tThree Rivers District Council\n•\tBroxbourne Borough Council\n•\tEast Herts District Council\n•\tSt. Albans City and District Council\n•\tHertsmere Borough Council\n•\tStevenage Borough Council\n•\tWelwyn Hatfield Borough Council\n•\tDacorum Borough Council\n•\tWatford Borough Council",
                                "description": "The requirement is for the direct delivery of Council Tax Reviews Service to the Council and any Participating Body.\nThe % rates tendered are to be held firm and open to acceptance for a period of a minimum of six (6) Months from the closing date for tenders and are to be held firm for at least the initial twelve (12) Months of the Framework. \nThe % rates tendered must include all elements of the requirement.  The % rates tendered are to include all costs associated with delivery of the Framework taxes, customs duties and any other public dues but not Value Added Tax. \nContracts will be awarded in line with Schedule 2 of the Framework Agreement",
                                "buyerLocationRestrictions": [
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                                        "gazetteer": {
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                        "submissionTerms": {
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                            "languages": [
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                            "endDate": "2026-07-08T12:00:00+01:00"
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                        "enquiryPeriod": {
                            "endDate": "2026-06-24T12:00:00+01:00"
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                        "awardPeriod": {
                            "endDate": "2026-09-03T23:59:59+01:00"
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                                "title": "Single Person Discount Review",
                                "description": "Lot 1 - Please refer to Schedule 1 of the Framework Agreement",
                                "status": "active",
                                "value": {
                                    "amountGross": 0,
                                    "amount": 0,
                                    "currency": "GBP"
                                },
                                "awardCriteria": {
                                    "criteria": [
                                        {
                                            "type": "price",
                                            "name": "Price",
                                            "description": "Price - Please refer to the Instructions to Tenderers document section 4",
                                            "numbers": [
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                                                    "number": 40,
                                                    "weight": "percentageExact"
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                                            ]
                                        },
                                        {
                                            "type": "quality",
                                            "name": "Quality",
                                            "description": "Quality - Please refer to the Instructions to Tenderers document section 4",
                                            "numbers": [
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                                },
                                "selectionCriteria": {
                                    "criteria": [
                                        {
                                            "type": "economic",
                                            "description": "Please refer to the Instructions to Tenderers document for full details of the award criteria"
                                        },
                                        {
                                            "type": "technical",
                                            "description": "Please refer to the Instructions to Tenderers document for full details of the award criteria"
                                        }
                                    ]
                                },
                                "suitability": {
                                    "sme": true,
                                    "vcse": true
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                                "contractPeriod": {
                                    "startDate": "2026-10-01T00:00:00+01:00",
                                    "endDate": "2028-09-30T23:59:59+01:00",
                                    "maxExtentDate": "2030-09-30T23:59:59+00:00"
                                },
                                "hasRenewal": true,
                                "renewal": {
                                    "description": "The Period for this Framework is an initial period of 2 years with the option to extend up to a further 1 + 1 years. Therefore, the maximum duration of this Framework could be 4 years."
                                }
                            },
                            {
                                "id": "2",
                                "title": "Review of known and unknown empty properties",
                                "description": "Lot 2 - Please refer to Schedule 1 of the Framework Agreement",
                                "status": "active",
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                                    "amount": 0,
                                    "currency": "GBP"
                                },
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                                "hasRenewal": true,
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                                "id": "3",
                                "title": "Other Reviews concerned with exemptions and discounts",
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                                "status": "active",
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                                        {
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                                "suitability": {
                                    "sme": true,
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                                "contractPeriod": {
                                    "startDate": "2026-10-01T00:00:00+01:00",
                                    "endDate": "2028-09-30T23:59:59+01:00",
                                    "maxExtentDate": "2030-09-30T23:59:59+00:00"
                                },
                                "hasRenewal": true,
                                "renewal": {
                                    "description": "The Period for this Framework is an initial period of 2 years with the option to extend up to a further 1 + 1 years. Therefore, the maximum duration of this Framework could be 4 years."
                                }
                            }
                        ],
                        "documents": [
                            {
                                "id": "L-1",
                                "documentType": "biddingDocuments",
                                "description": "Please either register or log in to the above web address, and then 'express interest' and 'opt in' in order to view the full set of documentation relating to this tender opportunity",
                                "url": "https://in-tendhost.co.uk/supplyhertfordshire"
                            },
                            {
                                "id": "conflictOfInterest",
                                "documentType": "conflictOfInterest",
                                "description": "Not published"
                            },
                            {
                                "id": "053916-2026",
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                                "noticeType": "UK4",
                                "description": "Tender notice on Find a Tender",
                                "url": "https://www.find-tender.service.gov.uk/Notice/053916-2026",
                                "datePublished": "2026-06-08T15:47:27+01:00",
                                "format": "text/html"
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                        "contractTerms": {
                            "financialTerms": "Invoices are to be submitted to the Council, in accordance with the Prices and Payment clause in the Conditions of Contract. Payment will normally be made within thirty (30) days of receipt of a correct invoice."
                        },
                        "riskDetails": "In February 2025 the UK Government formally invited Hertfordshire County Council (the ”Council”) and the various district and borough Councils of Hertfordshire to develop proposals for local government reorganisation in Hertfordshire which is likely to result in the current two-tier system of local government being reorganised into a single tier of local government with one or more unitary councils for the whole of the Hertfordshire area. If implemented, local government reorganisation is currently expected to take effect in April 2028 and, on that date, the existing two-tier councils will be dissolved and replaced by one or more new unitary authorities. Existing contracts held by the Council and the district and borough Councils of Hertfordshire are expected to transfer to their successor authorities on vesting day in accordance with the Local Government and Public Involvement in Health Act 2007 and the Local Government (Structural Changes) (Transfer of Functions, Property, Rights and Liabilities) Regulations 2008. These reforms will be subject to a decision of the Secretary of State and could be subject to change at any time.\nAs these reforms may occur during the term of this contract and result in changes to the form, structure, size and shape of local government in Hertfordshire, they are a known risk to the Council within the meaning of paragraph 6, Schedule 8 of the Procurement Act 2023 (Act) in that the reforms could jeopardise the satisfactory performance of the contract but because the nature and extent of the reforms are presently unknown, it is not possible to address the risks in the contract. If these risks materialise, the contract may need to be modified under paragraph 5 of Schedule 8 of the Act. Such modification could include, but not be limited to, the need to replace the contracting authority with a successor public authority and/or vary the structure, scope, nature and/or geographical location/boundary within which the contract is delivered.\nTenderers should note that any variation(s) to the terms and conditions of the contract will be made in accordance with its terms."
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                                "streetAddress": "Robertson House, Six Hills Way",
                                "locality": "Stevenage",
                                "postalCode": "SG1 2FQ",
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                                "countryName": "United Kingdom",
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                                        "id": "publicAuthoritySubCentralGovernment",
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                        },
                        {
                            "name": "Liberate UK Limited - Lot 1",
                            "id": "GB-PPON-PNZL-2194-VZYZ",
                            "identifier": {
                                "scheme": "GB-PPON",
                                "id": "PNZL-2194-VZYZ"
                            },
                            "address": {
                                "streetAddress": "60 Cheapside 2nd Floor Front, 60 Cheapside",
                                "locality": "London",
                                "postalCode": "EC2V 6AX",
                                "country": "GB",
                                "countryName": "United Kingdom",
                                "region": "UKI31"
                            },
                            "contactPoint": {
                                "email": "geraint.thomas@liberata.com"
                            },
                            "roles": [
                                "supplier"
                            ],
                            "details": {
                                "scale": "large",
                                "vcse": false,
                                "publicServiceMissionOrganization": false,
                                "shelteredWorkshop": false
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                        },
                        {
                            "name": "NEC Software Solutions UK Limited - Lot 2 and 3",
                            "id": "GB-PPON-PHXX-6931-VYBP",
                            "identifier": {
                                "scheme": "GB-PPON",
                                "id": "PHXX-6931-VYBP"
                            },
                            "address": {
                                "streetAddress": "1st Floor, Imex Centre, 575-599 Maxted Road",
                                "locality": "Hemel Hempstead , Hertfordshire",
                                "postalCode": "HP2 7DX",
                                "country": "GB",
                                "countryName": "United Kingdom",
                                "region": "UKH23"
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                            "value": "The Framework is let by HCC so the Billing Authorities in Hertfordshire, which are the District and Borough Councils can engage the Provider(s) to review the discounts and exemptions within their Council Tax records. The Billing Authorities are:\n•\tNorth Herts District Council \n•\tThree Rivers District Council\n•\tBroxbourne Borough Council\n•\tEast Herts District Council\n•\tSt. Albans City and District Council\n•\tHertsmere Borough Council\n•\tStevenage Borough Council\n•\tWelwyn Hatfield Borough Council\n•\tDacorum Borough Council\n•\tWatford Borough Council\nThe Framework will consist of three Lots as per the below table.\nThe Council would expect that the Tenderers would be able to supply one, two or all of these types of review.\nFor the single person discount, if residents are found to be incorrectly claiming a discount on council tax by stating that they are a single person and should receive the 25% discount when they should not, then this discount should be removed. \nFor the known and unknown empty property review this should concentrate on the review of premium exemptions in the Council Tax scheme, this could apply to long-term empty properties and second homes. Local Authorities can charge a Council Tax premium on empty properties and second homes in their areas. These are properties that are furnished but not used as anyone’s primary residence. If owners are found to be living or letting a second home, which they have formerly said is 'empty and unfurnished' or ‘uninhabitable’, then any discount may be removed, and a premium charge may be applied.\nFor the other reviews concerned with exemptions and discounts we are looking for providers to use innovative solutions to review the other exemptions and discounts in the scheme. For example, this could be around student exemptions.\nResidents can re-apply for any discount or exemption post review, and the District Council will require monitoring of all re-applications.    \nLot number\tLot Title\nLot 1\t                Single Person Discount Review\nLot 2\t                Review of known and unknown empty properties\nLot 3\t                Other Reviews concerned with exemptions and discounts\nPlease refer to the tender documents for full details.\nThis procurement is an open process.  Organisations wishing to take part in this project are invited to ‘express an interest’ and also ‘opt in’ which will give access to the full procurement documents in the e-tendering system.\nTo be considered as a Tenderer you must complete and submit a Tender by the deadline of 12 noon on the 8th July 2026\nPlease allow sufficient time to make your return, as Tender submissions cannot be uploaded and submitted after this return deadline. \nPlease ensure that where possible documents are uploaded as a PDF and that file names are succinct.  \nAny questions relating to this procurement must be made via correspondence on the website, in accordance with the procurement documents, and can be addressed to the main contact as shown in the details above.\nTenderers should be aware that due to the nature of the Services provided, any Contract formed as a result of this procurement process shall be executed as a deed. Tenderers should seek independent legal advice on the implications of this prior to submitting their Tender, where appropriate.\nPlease note that the contract requirements will be subject to available financial resources, supplier performance and flexibility to meet changing demands.\nTo access this opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home"
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