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                        "title": "Provision of Hard Facilities Management Services (Hard FM)",
                        "description": "Introduction\nThe Contracting Authority\nNorth West Ambulance Service NHS Trust is an Ambulance Trust providing Paramedic   Emergency Services (PES), non-emergency Patient Transport Services (PTS) and 111 Services to a population of more than seven million across an area of 5,400 square miles. The North West region covers the areas of Greater Manchester, Cheshire and Mersey, Lancashire and Cumbria. Our headquarters is based in Greater Manchester but our services cover the whole region with three emergency operations centres, three area offices, five NHS 111 sites, one support centre, two patient control rooms, two hazardous area response team (HART) buildings and more than 100 ambulance stations. This large region combines both urban and rural areas which presents a range of challenges for the Trust and its staff. \nAs a Trust, NWAS:\n•\tReceives approximately 1.7 million 999 calls and respond to over a million emergency incidents each year.\n•\tMakes more than 1.3 million patient transport journeys every year for those who require non-emergency transport to and from healthcare appointments.\n•\tDelivers the NHS 111 service across the region for people who need medical help or advice, handling more than 1.7 million calls every year.\n•\tEmploys around 7,074 staff in over 300 different roles.\n•\tHas over 1,000 emergency and non-emergency vehicles operating across the North West.\n•\tHave an annual budget of £473 million.\nNorth West Ambulance Service NHS Trust (NWAS) is undertaking a strategic review of its estate maintenance and engineering services with the objective of transitioning from the current reactive Measured Term Contract (MTC) arrangement to a fully integrated Hard Facilities Management (Hard FM) contract.\nThis pre-market engagement exercise is intended to inform the Trust's procurement strategy, understand market capability, and gather supplier feedback regarding the proposed scope, delivery model, innovation opportunities, and commercial structure.\nThe Trust welcomes engagement from experienced Hard FM providers capable of delivering a safe, compliant, efficient, and customer-focused service across a geographically diverse healthcare estate.\nBackground\nThe current service model is primarily focused on reactive maintenance and statutory compliance activities. Whilst this approach has supported operational requirements, NWAS is seeking to develop a more strategic estate management model that:\n•\tImproves asset reliability and resilience.\n•\tReduces reactive maintenance demand.\n•\tEnhances statutory compliance assurance.\n•\tSupports estate lifecycle planning.\n•\tDelivers value for money.\n•\tDelivers efficiencies\n•\tImproves service consistency across the estate.\n•\tSupports sustainability and NHS Net Zero objectives.\nThe future contract is expected to provide an integrated Hard FM solution that aligns with NHS estate management best practice.\nNWAS Estate Overview\nThe Trust operates across 5,400 square miles, from Crewe to as far north as Carlisle, serving over 7.5 million residents. We currently have 126 sites with an occupied floor area of 37,971 m².\nThe estate portfolio includes:\nCheshire and Merseyside\n•\tAmbulance stations\n•\tFleet maintenance facilities\n•\tOperational support facilities\n•\tEmergency operations facilities\n•\tEmergency Operations Centres\nGreater Manchester\n•\tAmbulance stations\n•\tEmergency operations facilities\n•\tFleet maintenance facilities\n•\tOperational support facilities\n•\tEmergency Operations Centres\nLancashire and Cumbria\n•\tAmbulance stations\n•\tRural response facilities\n•\tFleet maintenance facilities\n•\tOperational support premises\n•\tEmergency Operations Centres\nHeadquarters and Strategic Sites\n•\tCorporate offices\n•\tEducation and training facilities\n•\tHART (Hazardous area Response Teams)\nThe estate includes both owned and leased properties varying in age, size, complexity and operational criticality.\nExample of Reactive call quantities \nIn the last 12 months there were approximately 3,355 recorded reactive issues dealt with, of which 149 were out of hours call outs. These where split into the following geographical areas: \n•\tCheshire & Mersey - 1172 \n•\tCumbria & Lancashire - 971 \n•\tGreater Manchester - 1212 \nHistoric spend data\n Planned Maintenance\n2023/24\t£590,370.00\n2024/25\t£666,244.00\n2025/26    £658,890.00\nReactive Maintenance\t\n2023/24 £1,899,711.00\n2024/25\t£1,979,029.00\n2025/26 £1,824,708.00\nThe Trust also incurred capital expenditure of more than £1 million during the last financial year. However, this figure may fluctuate from year to year depending on the allocated capital budget.\nProposed Contract Objectives\nThe Trust is seeking market feedback on the delivery of a single integrated Hard FM contract designed to:\n•\tMaintain a safe and compliant estate.\n•\tDeliver planned preventative maintenance.\n•\tReduce reactive maintenance activity.\n•\tImprove asset performance.\n•\tProvide robust compliance reporting.\n•\tSupport capital planning and lifecycle management.\n•\tDeliver measurable performance improvements.\n•\tIntroduce innovation and digital solutions.\n•\tImprove operational resilience.\n•\tDeliver efficiencies, value for money and savings.\nIndicative Scope of Services\nThe future contract may include:\nMechanical Services\n•\tHVAC systems\n•\tHeating systems\n•\tWater systems\n•\tPressure systems\n•\tVentilation systems\n•\tAir conditioning systems\nElectrical Services\n•\tLV distribution systems\n•\tLighting systems\n•\tLifts\n•\tStandby power systems\n•\tElectrical distribution and emergency switching systems \n•\tUPS systems\n•\tEV charging infrastructure\n•\tAmbulance equipment charging systems\nBuilding Fabric\n•\tRoofing\n•\tDoors and shutters\n•\tInternal fabric\n•\tExternal fabric\n•\tDrainage systems\nStatutory Compliance\n•\tWater hygiene management\n•\tPortable Appliance testing\n•\tFire systems maintenance\n•\tEmergency lighting Testing \n•\tPressure systems inspections\n•\tElectrical Fixed wire testing\n•\tLifting equipment inspections\nSpecialist Systems\n•\tBuilding Management Systems\n•\tSecurity systems\n•\tAccess control\n•\tCCTV\n•\tIntruder alarms\nAdditional Services\n•\t24/7 helpdesk\n•\tAsset management\n•\tLifecycle planning\n•\tMinor works\n•\tProject delivery\n•\tEnergy management support\n•\tCompliance management systems\nGeographic Delivery Requirements\nThe Trust seeks a provider capable of delivering services across all NWAS operational areas, including:\n•\tGreater Manchester\n•\tCheshire\n•\tMerseyside\n•\tLancashire\n•\tCumbria\nThe provider must demonstrate:\n•\tAppropriate regional coverage.\n•\tMobilisation capability.\n•\tEmergency engineer and management response                  arrangements 24/7.\n•\tLocal supply chain resilience.\n•\tAvailability of suitably qualified personnel.\nTechnology and Innovation\nNWAS is interested in understanding market capability regarding:\n•\tCAFM systems\n•\tMobile workforce solutions\n•\tPredictive maintenance technologies\n•\tIoT monitoring\n•\tCompliance dashboards\n•\tAsset lifecycle modelling\n•\tEnergy performance analytics\n•\tCarbon reduction initiatives\nSocial Value, Carbon Reduction, Sustainability & Business Continuity Planning\nThe Trust expects suppliers to support the North West Ambulance Service in its aim to achieve relevant targets.\n•\tLocal employment opportunities.\n•\tApprenticeships and skills development.\n•\tSME engagement.\n•\tCommunity investment.\n•\tEquality, diversity and inclusion initiatives.\n•\tEnvironmental sustainability.\n•\tCarbon reduction commitments.\nCommercial Considerations\nNWAS is seeking market feedback regarding:\n•\tFixed price service models.\n•\tPerformance-based mechanisms.\n•\tOpen book arrangements.\n•\tGainshare opportunities.\n•\tLifecycle investment models.\n•\tContract duration options.\n•\tMobilisation requirements.",
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                    "description": "Introduction\nThe Contracting Authority\nNorth West Ambulance Service NHS Trust is an Ambulance Trust providing Paramedic   Emergency Services (PES), non-emergency Patient Transport Services (PTS) and 111 Services to a population of more than seven million across an area of 5,400 square miles. The North West region covers the areas of Greater Manchester, Cheshire and Mersey, Lancashire and Cumbria. Our headquarters is based in Greater Manchester but our services cover the whole region with three emergency operations centres, three area offices, five NHS 111 sites, one support centre, two patient control rooms, two hazardous area response team (HART) buildings and more than 100 ambulance stations. This large region combines both urban and rural areas which presents a range of challenges for the Trust and its staff. \nAs a Trust, NWAS:\n•\tReceives approximately 1.7 million 999 calls and respond to over a million emergency incidents each year.\n•\tMakes more than 1.3 million patient transport journeys every year for those who require non-emergency transport to and from healthcare appointments.\n•\tDelivers the NHS 111 service across the region for people who need medical help or advice, handling more than 1.7 million calls every year.\n•\tEmploys around 7,074 staff in over 300 different roles.\n•\tHas over 1,000 emergency and non-emergency vehicles operating across the North West.\n•\tHave an annual budget of £473 million.\nNorth West Ambulance Service NHS Trust (NWAS) is undertaking a strategic review of its estate maintenance and engineering services with the objective of transitioning from the current reactive Measured Term Contract (MTC) arrangement to a fully integrated Hard Facilities Management (Hard FM) contract.\nThis pre-market engagement exercise is intended to inform the Trust's procurement strategy, understand market capability, and gather supplier feedback regarding the proposed scope, delivery model, innovation opportunities, and commercial structure.\nThe Trust welcomes engagement from experienced Hard FM providers capable of delivering a safe, compliant, efficient, and customer-focused service across a geographically diverse healthcare estate.\nBackground\nThe current service model is primarily focused on reactive maintenance and statutory compliance activities. Whilst this approach has supported operational requirements, NWAS is seeking to develop a more strategic estate management model that:\n•\tImproves asset reliability and resilience.\n•\tReduces reactive maintenance demand.\n•\tEnhances statutory compliance assurance.\n•\tSupports estate lifecycle planning.\n•\tDelivers value for money.\n•\tDelivers efficiencies\n•\tImproves service consistency across the estate.\n•\tSupports sustainability and NHS Net Zero objectives.\nThe future contract is expected to provide an integrated Hard FM solution that aligns with NHS estate management best practice.\nNWAS Estate Overview\nThe Trust operates across 5,400 square miles, from Crewe to as far north as Carlisle, serving over 7.5 million residents. We currently have 126 sites with an occupied floor area of 37,971 m².\nThe estate portfolio includes:\nCheshire and Merseyside\n•\tAmbulance stations\n•\tFleet maintenance facilities\n•\tOperational support facilities\n•\tEmergency operations facilities\n•\tEmergency Operations Centres\nGreater Manchester\n•\tAmbulance stations\n•\tEmergency operations facilities\n•\tFleet maintenance facilities\n•\tOperational support facilities\n•\tEmergency Operations Centres\nLancashire and Cumbria\n•\tAmbulance stations\n•\tRural response facilities\n•\tFleet maintenance facilities\n•\tOperational support premises\n•\tEmergency Operations Centres\nHeadquarters and Strategic Sites\n•\tCorporate offices\n•\tEducation and training facilities\n•\tHART (Hazardous area Response Teams)\nThe estate includes both owned and leased properties varying in age, size, complexity and operational criticality.\nExample of Reactive call quantities \nIn the last 12 months there were approximately 3,355 recorded reactive issues dealt with, of which 149 were out of hours call outs. These where split into the following geographical areas: \n•\tCheshire & Mersey - 1172 \n•\tCumbria & Lancashire - 971 \n•\tGreater Manchester - 1212 \nHistoric spend data\n Planned Maintenance\n2023/24\t£590,370.00\n2024/25\t£666,244.00\n2025/26    £658,890.00\nReactive Maintenance\t\n2023/24 £1,899,711.00\n2024/25\t£1,979,029.00\n2025/26 £1,824,708.00\nThe Trust also incurred capital expenditure of more than £1 million during the last financial year. However, this figure may fluctuate from year to year depending on the allocated capital budget.\nProposed Contract Objectives\nThe Trust is seeking market feedback on the delivery of a single integrated Hard FM contract designed to:\n•\tMaintain a safe and compliant estate.\n•\tDeliver planned preventative maintenance.\n•\tReduce reactive maintenance activity.\n•\tImprove asset performance.\n•\tProvide robust compliance reporting.\n•\tSupport capital planning and lifecycle management.\n•\tDeliver measurable performance improvements.\n•\tIntroduce innovation and digital solutions.\n•\tImprove operational resilience.\n•\tDeliver efficiencies, value for money and savings.\nIndicative Scope of Services\nThe future contract may include:\nMechanical Services\n•\tHVAC systems\n•\tHeating systems\n•\tWater systems\n•\tPressure systems\n•\tVentilation systems\n•\tAir conditioning systems\nElectrical Services\n•\tLV distribution systems\n•\tLighting systems\n•\tLifts\n•\tStandby power systems\n•\tElectrical distribution and emergency switching systems \n•\tUPS systems\n•\tEV charging infrastructure\n•\tAmbulance equipment charging systems\nBuilding Fabric\n•\tRoofing\n•\tDoors and shutters\n•\tInternal fabric\n•\tExternal fabric\n•\tDrainage systems\nStatutory Compliance\n•\tWater hygiene management\n•\tPortable Appliance testing\n•\tFire systems maintenance\n•\tEmergency lighting Testing \n•\tPressure systems inspections\n•\tElectrical Fixed wire testing\n•\tLifting equipment inspections\nSpecialist Systems\n•\tBuilding Management Systems\n•\tSecurity systems\n•\tAccess control\n•\tCCTV\n•\tIntruder alarms\nAdditional Services\n•\t24/7 helpdesk\n•\tAsset management\n•\tLifecycle planning\n•\tMinor works\n•\tProject delivery\n•\tEnergy management support\n•\tCompliance management systems\nGeographic Delivery Requirements\nThe Trust seeks a provider capable of delivering services across all NWAS operational areas, including:\n•\tGreater Manchester\n•\tCheshire\n•\tMerseyside\n•\tLancashire\n•\tCumbria\nThe provider must demonstrate:\n•\tAppropriate regional coverage.\n•\tMobilisation capability.\n•\tEmergency engineer and management response                  arrangements 24/7.\n•\tLocal supply chain resilience.\n•\tAvailability of suitably qualified personnel.\nTechnology and Innovation\nNWAS is interested in understanding market capability regarding:\n•\tCAFM systems\n•\tMobile workforce solutions\n•\tPredictive maintenance technologies\n•\tIoT monitoring\n•\tCompliance dashboards\n•\tAsset lifecycle modelling\n•\tEnergy performance analytics\n•\tCarbon reduction initiatives\nSocial Value, Carbon Reduction, Sustainability & Business Continuity Planning\nThe Trust expects suppliers to support the North West Ambulance Service in its aim to achieve relevant targets.\n•\tLocal employment opportunities.\n•\tApprenticeships and skills development.\n•\tSME engagement.\n•\tCommunity investment.\n•\tEquality, diversity and inclusion initiatives.\n•\tEnvironmental sustainability.\n•\tCarbon reduction commitments.\nCommercial Considerations\nNWAS is seeking market feedback regarding:\n•\tFixed price service models.\n•\tPerformance-based mechanisms.\n•\tOpen book arrangements.\n•\tGainshare opportunities.\n•\tLifecycle investment models.\n•\tContract duration options.\n•\tMobilisation requirements.",
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                            "value": "Introduction\nThe Contracting Authority\nNorth West Ambulance Service NHS Trust is an Ambulance Trust providing Paramedic   Emergency Services (PES), non-emergency Patient Transport Services (PTS) and 111 Services to a population of more than seven million across an area of 5,400 square miles. The North West region covers the areas of Greater Manchester, Cheshire and Mersey, Lancashire and Cumbria. Our headquarters is based in Greater Manchester but our services cover the whole region with three emergency operations centres, three area offices, five NHS 111 sites, one support centre, two patient control rooms, two hazardous area response team (HART) buildings and more than 100 ambulance stations. This large region combines both urban and rural areas which presents a range of challenges for the Trust and its staff. \nAs a Trust, NWAS:\n•\tReceives approximately 1.7 million 999 calls and respond to over a million emergency incidents each year.\n•\tMakes more than 1.3 million patient transport journeys every year for those who require non-emergency transport to and from healthcare appointments.\n•\tDelivers the NHS 111 service across the region for people who need medical help or advice, handling more than 1.7 million calls every year.\n•\tEmploys around 7,074 staff in over 300 different roles.\n•\tHas over 1,000 emergency and non-emergency vehicles operating across the North West.\n•\tHave an annual budget of £473 million.\nNorth West Ambulance Service NHS Trust (NWAS) is undertaking a strategic review of its estate maintenance and engineering services with the objective of transitioning from the current reactive Measured Term Contract (MTC) arrangement to a fully integrated Hard Facilities Management (Hard FM) contract.\nThis pre-market engagement exercise is intended to inform the Trust's procurement strategy, understand market capability, and gather supplier feedback regarding the proposed scope, delivery model, innovation opportunities, and commercial structure.\nThe Trust welcomes engagement from experienced Hard FM providers capable of delivering a safe, compliant, efficient, and customer-focused service across a geographically diverse healthcare estate.\nBackground\nThe current service model is primarily focused on reactive maintenance and statutory compliance activities. Whilst this approach has supported operational requirements, NWAS is seeking to develop a more strategic estate management model that:\n•\tImproves asset reliability and resilience.\n•\tReduces reactive maintenance demand.\n•\tEnhances statutory compliance assurance.\n•\tSupports estate lifecycle planning.\n•\tDelivers value for money.\n•\tDelivers efficiencies\n•\tImproves service consistency across the estate.\n•\tSupports sustainability and NHS Net Zero objectives.\nThe future contract is expected to provide an integrated Hard FM solution that aligns with NHS estate management best practice.\nNWAS Estate Overview\nThe Trust operates across 5,400 square miles, from Crewe to as far north as Carlisle, serving over 7.5 million residents. We currently have 126 sites with an occupied floor area of 37,971 m².\nThe estate portfolio includes:\nCheshire and Merseyside\n•\tAmbulance stations\n•\tFleet maintenance facilities\n•\tOperational support facilities\n•\tEmergency operations facilities\n•\tEmergency Operations Centres\nGreater Manchester\n•\tAmbulance stations\n•\tEmergency operations facilities\n•\tFleet maintenance facilities\n•\tOperational support facilities\n•\tEmergency Operations Centres\nLancashire and Cumbria\n•\tAmbulance stations\n•\tRural response facilities\n•\tFleet maintenance facilities\n•\tOperational support premises\n•\tEmergency Operations Centres\nHeadquarters and Strategic Sites\n•\tCorporate offices\n•\tEducation and training facilities\n•\tHART (Hazardous area Response Teams)\nThe estate includes both owned and leased properties varying in age, size, complexity and operational criticality.\nExample of Reactive call quantities \nIn the last 12 months there were approximately 3,355 recorded reactive issues dealt with, of which 149 were out of hours call outs. These where split into the following geographical areas: \n•\tCheshire & Mersey - 1172 \n•\tCumbria & Lancashire - 971 \n•\tGreater Manchester - 1212 \nHistoric spend data\n Planned Maintenance\n2023/24\t£590,370.00\n2024/25\t£666,244.00\n2025/26    £658,890.00\nReactive Maintenance\t\n2023/24 £1,899,711.00\n2024/25\t£1,979,029.00\n2025/26 £1,824,708.00\nThe Trust also incurred capital expenditure of more than £1 million during the last financial year. However, this figure may fluctuate from year to year depending on the allocated capital budget.\nProposed Contract Objectives\nThe Trust is seeking market feedback on the delivery of a single integrated Hard FM contract designed to:\n•\tMaintain a safe and compliant estate.\n•\tDeliver planned preventative maintenance.\n•\tReduce reactive maintenance activity.\n•\tImprove asset performance.\n•\tProvide robust compliance reporting.\n•\tSupport capital planning and lifecycle management.\n•\tDeliver measurable performance improvements.\n•\tIntroduce innovation and digital solutions.\n•\tImprove operational resilience.\n•\tDeliver efficiencies, value for money and savings.\nIndicative Scope of Services\nThe future contract may include:\nMechanical Services\n•\tHVAC systems\n•\tHeating systems\n•\tWater systems\n•\tPressure systems\n•\tVentilation systems\n•\tAir conditioning systems\nElectrical Services\n•\tLV distribution systems\n•\tLighting systems\n•\tLifts\n•\tStandby power systems\n•\tElectrical distribution and emergency switching systems \n•\tUPS systems\n•\tEV charging infrastructure\n•\tAmbulance equipment charging systems\nBuilding Fabric\n•\tRoofing\n•\tDoors and shutters\n•\tInternal fabric\n•\tExternal fabric\n•\tDrainage systems\nStatutory Compliance\n•\tWater hygiene management\n•\tPortable Appliance testing\n•\tFire systems maintenance\n•\tEmergency lighting Testing \n•\tPressure systems inspections\n•\tElectrical Fixed wire testing\n•\tLifting equipment inspections\nSpecialist Systems\n•\tBuilding Management Systems\n•\tSecurity systems\n•\tAccess control\n•\tCCTV\n•\tIntruder alarms\nAdditional Services\n•\t24/7 helpdesk\n•\tAsset management\n•\tLifecycle planning\n•\tMinor works\n•\tProject delivery\n•\tEnergy management support\n•\tCompliance management systems\nGeographic Delivery Requirements\nThe Trust seeks a provider capable of delivering services across all NWAS operational areas, including:\n•\tGreater Manchester\n•\tCheshire\n•\tMerseyside\n•\tLancashire\n•\tCumbria\nThe provider must demonstrate:\n•\tAppropriate regional coverage.\n•\tMobilisation capability.\n•\tEmergency engineer and management response                  arrangements 24/7.\n•\tLocal supply chain resilience.\n•\tAvailability of suitably qualified personnel.\nTechnology and Innovation\nNWAS is interested in understanding market capability regarding:\n•\tCAFM systems\n•\tMobile workforce solutions\n•\tPredictive maintenance technologies\n•\tIoT monitoring\n•\tCompliance dashboards\n•\tAsset lifecycle modelling\n•\tEnergy performance analytics\n•\tCarbon reduction initiatives\nSocial Value, Carbon Reduction, Sustainability & Business Continuity Planning\nThe Trust expects suppliers to support the North West Ambulance Service in its aim to achieve relevant targets.\n•\tLocal employment opportunities.\n•\tApprenticeships and skills development.\n•\tSME engagement.\n•\tCommunity investment.\n•\tEquality, diversity and inclusion initiatives.\n•\tEnvironmental sustainability.\n•\tCarbon reduction commitments.\nCommercial Considerations\nNWAS is seeking market feedback regarding:\n•\tFixed price service models.\n•\tPerformance-based mechanisms.\n•\tOpen book arrangements.\n•\tGainshare opportunities.\n•\tLifecycle investment models.\n•\tContract duration options.\n•\tMobilisation requirements."
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