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                                    "value": "The Driver and Vehicle Licensing Agency (DVLA) intends to undertake preliminary market engagement to inform its potential future telephony programme. This includes, in particular, replacement of the existing back-office telephony estate whilst retaining the current STORM contact centre platform.\nObjectives of Market Engagement\nThe objectives of this engagement are to:\n•\tObtain information regarding current market capabilities and costs.\n•\tUnderstand available cloud telephony and communications solutions.\n•\tGather supplier views on migration strategies and transition risks.\n•\tInform the procurement strategy and commercial approach.\n•\tUnderstand likely implementation timescales.\n•\tObtain feedback on innovation opportunities and future technology developments.\n•\tInform the development of the future specification and evaluation criteria.\nPreliminary Market Engagement Event\nDVLA intends to hold a supplier market engagement event during August/September 2026.\nThe virtual event will provide suppliers with information regarding:\n•\tDVLA's strategic objectives.\n•\tThe Telephony Programme.\n•\tExisting telephony and contact-centre arrangements.\n•\tHigh-level business and technical requirements.\n•\tProcurement considerations and anticipated route to market.\n•\tOpportunities to provide market feedback to the RFI.\nRegistration Process\nRegistration Deadline\nRegistration requests must be received no later than:\n12:00 noon BST on Friday 14 August 2026\nAttendance details and joining instructions will be issued following registration.\nIndicative Timetable\nActivity\t                                     Target Date\nRegistration Deadline\t             12:00 noon 14 August 2026\nMarket Engagement Event\t     10:00 – 11:30 am on 25 August 2026\nSupplier Follow-up Sessions   1 & 2 September 2026\nRFI Response Deadline\t     13 September 2026\nPlanned Competition Launch  April 2027\nCurrent Contract Expiry\t     7 March 2028\nThe current telephony contract shall expire on 7 March 2028 following exercise of the final extension option.\nRegistration for Market Engagement Event\nThe existing DVLA Contact Centre & Telephony Service agreement was procurement via Government Commercial Agency Framework RM3808 Network Services 2 and will end in March 2028. \nEngagement with the Government Commercial Agency has currently directed DVLA towards the planned new replacement framework RM6377 Network Services 4 Lot 3 as a new sourcing route.  RM6377 is in the development phase and is scheduled for delivery in February 2027. \nIn the interim RM6116 Network Services 3 includes a list of relevant suppliers that are likely to be able to fulfil the Agency’s pre-market engagement requirements. To that end DVLA is looking to undertake pre-market engagement with suppliers listed in Framework RM6116 Lot 4b (Digital Communication Services) ONLY.\nSuppliers from RM6116 Lot 4b wishing to attend the DVLA Telephony Market Engagement Event must register their interest by email. Expressions of interest should include:\n•\tOrganisation name.\n•\tPrimary contact name.\n•\tJob title.\n•\tEmail address.\n•\tTelephone number.\n•\tNames and roles of all proposed attendees (maximum three attendees per organisation).\n•\tA very brief summary of the organisation's relevant telephony and communications capabilities.\nRegistrations should be submitted to:\nEmail: Paul.Matthews@dvla.gov.uk and KarenF.Evans@dvla.gov.uk\nEvent Format\nThe market engagement event shall be delivered virtually via Microsoft Teams. A number of short 1-2-1 follow-up sessions will be offered following the main presentation.  \nEqual Treatment Statement\nParticipation in the market engagement exercise is voluntary. Information obtained during the engagement may be used to develop the procurement strategy, technical specification, evaluation criteria and commercial model for any future competition. Participation, or non-participation, will not confer any advantage or disadvantage in any subsequent procurement process."
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