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"value": "https://www.shawc.co.uk" } ] } } ], "buyer": { "id": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": "GB-COH-IP19341R" } ], "name": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": "Habinteg Housing Association Limited" } ] }, "planning": { "milestones": [ { "id": "engagement", "type": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": "engagement" } ], "description": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": "Please see the documents on Procontract opportunity https://procontract.due-north.com DN Reference DN815643 - Habinteg Housing Association - Premarket Engagement - Telephony Solution" } ], "dueDate": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], 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"releaseTag": [ "planning" ], "value": "2026-05-15T13:26:01+01:00" } ], "format": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": "text/html" } ] } ] }, "tender": { "id": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": "HHA.DT.TS.26.06" }, { "releaseID": "063501-2026", "releaseDate": "2026-07-07T10:42:00+01:00", "releaseTag": [ "tender" ], "value": "DN820263" } ], "legalBasis": { "id": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": "2023/54" } ], "scheme": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": "UKPGA" } ], "uri": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": "https://www.legislation.gov.uk/ukpga/2023/54/contents" } ] }, "title": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": "Habeinteg Housing Association - Telephony Solution" }, { "releaseID": "063501-2026", "releaseDate": "2026-07-07T10:42:00+01:00", "releaseTag": [ "tender" ], "value": "Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution" } ], "description": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": "Currently, our internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, our external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution.\nIndicative user volumes are as follows: approximately 139 internal staff users (Teams Voice) who work across the UK and 8 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement.\nA modern solution is needed to support staff consistently across office and home working.\nThe goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported." }, { "releaseID": "063501-2026", "releaseDate": "2026-07-07T10:42:00+01:00", "releaseTag": [ "tender" ], "value": "Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings.\nHowever, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice \nand implement a certified Omnichannel Contact Centre solution \nNote: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. \nIndicative user volumes are as follows: \n▪ 139 internal staff users (Teams Voice) who work across the UK. \n▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. \nThese figures are provided for sizing and commercial modelling purposes and may be refined during procurement.\nA modern solution is needed to support staff consistently across office and home working. \nThe goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported." } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": [ { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ] }, { "releaseID": "063501-2026", "releaseDate": "2026-07-07T10:42:00+01:00", "releaseTag": [ "tender" ], "value": [ { "scheme": "CPV", "id": "64200000", "description": "Telecommunications services" } ] } ], "deliveryAddresses": [ { "region": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": "UKE" } ], "country": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": "GB" } ], "countryName": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "063501-2026", "releaseDate": "2026-07-07T10:42:00+01:00", "releaseTag": [ "tender" ], "value": "UKE" } ], "country": [ { "releaseID": "063501-2026", "releaseDate": "2026-07-07T10:42:00+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "063501-2026", "releaseDate": "2026-07-07T10:42:00+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] } ], "relatedLot": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": "1" } ] } ], "mainProcurementCategory": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": "services" } ], "aboveThreshold": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": true } ], "lots": [ { "id": "1", "suitability": { "sme": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": true } ] }, "contractPeriod": { "startDate": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": "2026-10-01T00:00:00+01:00" }, { "releaseID": "063501-2026", "releaseDate": "2026-07-07T10:42:00+01:00", "releaseTag": [ "tender" ], "value": "2026-11-01T00:00:00Z" } ], "endDate": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": "2030-09-30T23:59:59+01:00" }, { "releaseID": "063501-2026", "releaseDate": "2026-07-07T10:42:00+01:00", "releaseTag": [ "tender" ], "value": "2029-10-31T23:59:59Z" } ], "maxExtentDate": [ { "releaseID": "063501-2026", "releaseDate": "2026-07-07T10:42:00+01:00", "releaseTag": [ "tender" ], "value": "2031-10-31T23:59:59Z" } ] }, "status": [ { "releaseID": "044912-2026", "releaseDate": "2026-05-15T13:26:01+01:00", "releaseTag": [ "planning" ], "value": "planning" }, { "releaseID": "063501-2026", "releaseDate": "2026-07-07T10:42:00+01:00", "releaseTag": [ "tender" ], "value": "active" } ], "value": { "amountGross": [ { "releaseID": "063501-2026", "releaseDate": "2026-07-07T10:42:00+01:00", "releaseTag": [ "tender" ], "value": 325000 } ], "amount": [ { "releaseID": "063501-2026", "releaseDate": "2026-07-07T10:42:00+01:00", "releaseTag": [ "tender" ], "value": 291666.66999999998 } ], "currency": [ { "releaseID": "063501-2026", "releaseDate": "2026-07-07T10:42:00+01:00", "releaseTag": [ "tender" ], "value": "GBP" } ] }, "awardCriteria": { "weightingDescription": [ { "releaseID": "063501-2026", "releaseDate": "2026-07-07T10:42:00+01:00", "releaseTag": [ "tender" ], "value": "Stages for Shortlisting before final stage of award. 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