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                        "title": "Legal Support Services and Damage Claims",
                        "description": "Introduction \nThis document constitutes a Request for Information (RFI) issued as part of an early market engagement exercise and does not form part of a formal tender or call for competition. \nThe purpose of this RFI is to engage with the market to seek insight and feedback on the proposed scope of services, lotting structure, pricing mechanisms, and the draft performance \nmanagement framework, including Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). \nCadent requires legal support services to process and manage civil claims arising from interactions with third parties. These claims relate to recovery of losses incurred by Cadent in the normal course of operations. The service provider will be responsible for efficiently progressing these matters in accordance with relevant legislation, the Civil Procedure Rules, \nand Cadent's internal processes. \nProposed Lotting Structure \n• Lot 1 - Legal Support Services \n• Lot 2 - Damage Claims \nCadent are seeking feedback from the supply chain whether this service should remain as a single contract or be split into two separate contracts. Performance Management Monthly and quarterly KPI's will be used to assess activity, financial recovery, legal progression, timeliness, compliance, reporting, and collaboration. A monthly meeting will be held with case managers and senior partners where updates on cases must be provided. \nService Credits may apply when the provider fails to meet one or more KPIs.  Cadent are seeking feedback from the supply chain on the KPI categories listed above and whether there are any issues or feedback to incorporate into our strategy. \nProposed Commercial Model \nCadent are seeking feedback from the supply chain on the optimal commercial model for this type of service to incorporate into our strategy.  | 2 PR-CT-F-043 Request for Information V-001, 21.11.2024             \nLot 1 - Legal Support Services: \nDraft Scope of Requirements \nThe portfolio of claims to be managed under this contract includes, but is not limited to: \n• Recovery of contractual sums - including claims related to Connection works, \nalterations, diversion works, and other operational services. \n• Theft of Gas Claims - pursued under the Gas Act 1986 and associated license \nobligations. \n• Recovery of Sums for Plant Protection Works. \n• Other miscellaneous invoices covering a range of services. \n• Recovery from Former Employees - where permitted under employment contract terms. \nCadent would require the supplier(s) support in defending claims brought by third parties, including small claims requiring urgent response and general litigation support (pre‑action engagement, pleadings, hearings, negotiation). \nThe supplier(s) must demonstrate strong litigation and recovery experience and provide full lifecycle management including merits assessment, litigation strategy, advocacy, ADR, \nenforcement, and management of both defended and undefended matters. \nThey must maintain a robust case-management system, build strong working relationships, provide strategic advice, and deliver transparent invoices. \nThe supplier(s) must also offer informed, case‑specific advice to Cadent on how far each claim should be pursued, based on an evidence‑based assessment of the likelihood of recovery. \nThis assessment must consider all relevant indicators, including propensity‑to‑pay (P2P) scoring, land or asset ownership checks, employment status, and any available financial intelligence.  \nThe supplier(s) must advise whether the circumstances justify progressing beyond pre‑action to litigation, or whether alternative recovery routes are more appropriate. This includes \nrecommending suitable enforcement options such as Charging Orders where the debt or owns property, Attachment of Earnings Orders where stable employment is confirmed, or other \nenforcement mechanisms where appropriate. \nThe supplier(s) must present clear recommendations outlining expected recovery prospects, and cost‑benefit considerations to \nsupport Cadent in making informed decisions regarding case escalation. \nPre-Issue Processes \nTo ensure consistency, compliance, and effective case preparation, the supplier(s) must \nadhere to the following Pre-Action Protocol Requirements: \n• A Pre-Action Protocol (PAP) Letter of Claim is required only for business-to-individual \ncases. \n• For all other cases where PAP does not apply, the supplier(s) must follow the general \npre-action requirements of the Civil Procedure Rules. \nCase Preparation Requirements \n• For all Theft of Gas referrals, the supplier(s) must obtain and document a propensityto-pay score before taking legal action.| 3 PR-CT-F-043 Request for Information V-001, 21.11.2024                                                                                 \n• Tracing Requirements - Where a debtor's address is unknown, unverified or disputed, the supplier(s) must conduct a trace and provide results prior to issuing legal proceedings. Workload Expectations Cadent anticipates the following approximate volumes: \n• Small Claims: Approximately 30 cases per month, generally falling below £5,000 in \nvalue. \n• High Value Claims: At any given time, 20-30 ongoing matters with values above the small claim's threshold. A small number of these may range between £100,000 and £1-2 million and typically involve asset damage or theft of gas under relevant statutory \nframeworks. \nLot 2 - Damage Claims: \nCadent requires legal support services to process and manage recovery of damages to its assets and, on a limited basis, the defence of claims brought against it by third parties. The \nservices primarily relate to negligence-based damage claims, statutory claims, and construction-related disputes, and include both volume-driven lower-value work and complex, \nhigh-value matters. \nDamage Claims is split into two workstreams:  \n1. Low Value Claims (Below £10k): \na. Debt Recovery \nb. Full Legal Action \n2. High Value Claims (Over £10k) \nThe supplier(s) would be required to manage and progress claims including, but not limited to: \n• Claims arising from damage to assets, predominantly founded in negligence. \n• Claims where third parties have failed to comply with relevant Health and Safety Executive (HSE) guidance when undertaking works. \n• Statutory claims against other statutory undertakers pursuant to the New Roads and Street Works Act 1991 (NRSWA). \n• Claims against occupiers under the Gas Act permitting works to be undertaken resulting in damage. \n• Limited support in defending claims brought against the contracting authority, typically within the Small Claims Track. \nDraft Scope of Requirements \n1. Low Value Claims - Debt Recovery:  \n• Issuing a First Letter Before Action (LBA) \n• Issuing a Second Letter Before Action. \n• Drafting and issuing a Part 36 Offer where appropriate. \n2. Low Value Claims - Full Legal Action:  \n• Issuing a First Letter Before Action (LBA) \n• Issuing proceedings and obtaining judgment in default where applicable. | 4 PR-CT-F-043 Request for Information V-001, 21.11.2024                                                                                  \n• Managing defended matters through to resolution, with the contracting authority \nundertaking telephone mediation. \n• Enforcement of judgments via High Court Enforcement Officers (HCEO) where required. \n3. High Value Claims: \n• These matters typically fall under the Pre-Action Protocol for Construction and Engineering Disputes. \n• For context there were 13 high value claims were instructed in the last 12 months, ranging from £10,500 to £1.5 million. \n4. Defence of Third Party Claims: \n• The supplier(s) may be required, on a limited basis, to assist with defending claims brought against the contracting authority,including Small Claims matters. \n5. Disbursements Workload Expectations \nCadent anticipates the following volumes: \n1. Low Value Claims (Below £10k): \na. Debt Recovery = Circa 550 claims per annum. \nb. Full Legal Action = Circa 132 claims per annum.  \n2. High Value Claims (Over £10k) = Circa 10-15 per annum.",
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                        "title": "Legal Support Services and Damage Claims",
                        "description": "Introduction\nThis document constitutes a Request for Information (RFI) issued as part of an early market engagement exercise and does not form part of a formal tender or call for competition.\nThe purpose of this RFI is to engage with the market to seek insight and feedback on the proposed scope of services, lotting structure, pricing mechanisms, and the draft performance\nmanagement framework, including Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).\nCadent requires legal support services to process and manage civil claims arising from interactions with third parties. These claims relate to recovery of losses incurred by Cadent in the normal course of operations. The service provider will be responsible for efficiently progressing these matters in accordance with relevant legislation, the Civil Procedure Rules,\nand Cadent's internal processes.\nProposed Lotting Structure\n• Lot 1 - Legal Support Services\n• Lot 2 - Damage Claims\nCadent are seeking feedback from the supply chain whether this service should remain as a single contract or be split into two separate contracts. Performance Management Monthly and quarterly KPI's will be used to assess activity, financial recovery, legal progression, timeliness, compliance, reporting, and collaboration. A monthly meeting will be held with case managers and senior partners where updates on cases must be provided.\nService Credits may apply when the provider fails to meet one or more KPIs.  Cadent are seeking feedback from the supply chain on the KPI categories listed above and whether there are any issues or feedback to incorporate into our strategy.\nProposed Commercial Model\nCadent are seeking feedback from the supply chain on the optimal commercial model for this type of service to incorporate into our strategy.  | 2 PR-CT-F-043 Request for Information V-001, 21.11.2024\nLot 1 - Legal Support Services:\nDraft Scope of Requirements\nThe portfolio of claims to be managed under this contract includes, but is not limited to:\n• Recovery of contractual sums - including claims related to Connection works,\nalterations, diversion works, and other operational services.\n• Theft of Gas Claims - pursued under the Gas Act 1986 and associated license\nobligations.\n• Recovery of Sums for Plant Protection Works.\n• Other miscellaneous invoices covering a range of services.\n• Recovery from Former Employees - where permitted under employment contract terms.\nCadent would require the supplier(s) support in defending claims brought by third parties, including small claims requiring urgent response and general litigation support (pre‑action engagement, pleadings, hearings, negotiation).\nThe supplier(s) must demonstrate strong litigation and recovery experience and provide full lifecycle management including merits assessment, litigation strategy, advocacy, ADR,\nenforcement, and management of both defended and undefended matters.\nThey must maintain a robust case-management system, build strong working relationships, provide strategic advice, and deliver transparent invoices.\nThe supplier(s) must also offer informed, case‑specific advice to Cadent on how far each claim should be pursued, based on an evidence‑based assessment of the likelihood of recovery.\nThis assessment must consider all relevant indicators, including propensity‑to‑pay (P2P) scoring, land or asset ownership checks, employment status, and any available financial intelligence.\nThe supplier(s) must advise whether the circumstances justify progressing beyond pre‑action to litigation, or whether alternative recovery routes are more appropriate. This includes\nrecommending suitable enforcement options such as Charging Orders where the debt or owns property, Attachment of Earnings Orders where stable employment is confirmed, or other\nenforcement mechanisms where appropriate.\nThe supplier(s) must present clear recommendations outlining expected recovery prospects, and cost‑benefit considerations to\nsupport Cadent in making informed decisions regarding case escalation.\nPre-Issue Processes\nTo ensure consistency, compliance, and effective case preparation, the supplier(s) must\nadhere to the following Pre-Action Protocol Requirements:\n• A Pre-Action Protocol (PAP) Letter of Claim is required only for business-to-individual\ncases.\n• For all other cases where PAP does not apply, the supplier(s) must follow the general\npre-action requirements of the Civil Procedure Rules.\nCase Preparation Requirements\n• For all Theft of Gas referrals, the supplier(s) must obtain and document a propensityto-pay score before taking legal action.| 3 PR-CT-F-043 Request for Information V-001, 21.11.2024\n• Tracing Requirements - Where a debtor's address is unknown, unverified or disputed, the supplier(s) must conduct a trace and provide results prior to issuing legal proceedings. Workload Expectations Cadent anticipates the following approximate volumes:\n• Small Claims: Approximately 30 cases per month, generally falling below £5,000 in\nvalue.\n• High Value Claims: At any given time, 20-30 ongoing matters with values above the small claim's threshold. A small number of these may range between £100,000 and £1-2 million and typically involve asset damage or theft of gas under relevant statutory\nframeworks.\nLot 2 - Damage Claims:\nCadent requires legal support services to process and manage recovery of damages to its assets and, on a limited basis, the defence of claims brought against it by third parties. The\nservices primarily relate to negligence-based damage claims, statutory claims, and construction-related disputes, and include both volume-driven lower-value work and complex,\nhigh-value matters.\nDamage Claims is split into two workstreams:\n1. Low Value Claims (Below £10k):\na. Debt Recovery\nb. Full Legal Action\n2. High Value Claims (Over £10k)\nThe supplier(s) would be required to manage and progress claims including, but not limited to:\n• Claims arising from damage to assets, predominantly founded in negligence.\n• Claims where third parties have failed to comply with relevant Health and Safety Executive (HSE) guidance when undertaking works.\n• Statutory claims against other statutory undertakers pursuant to the New Roads and Street Works Act 1991 (NRSWA).\n• Claims against occupiers under the Gas Act permitting works to be undertaken resulting in damage.\n• Limited support in defending claims brought against the contracting authority, typically within the Small Claims Track.\nDraft Scope of Requirements\n1. Low Value Claims - Debt Recovery:\n• Issuing a First Letter Before Action (LBA)\n• Issuing a Second Letter Before Action.\n• Drafting and issuing a Part 36 Offer where appropriate.\n2. Low Value Claims - Full Legal Action:\n• Issuing a First Letter Before Action (LBA)\n• Issuing proceedings and obtaining judgment in default where applicable. | 4 PR-CT-F-043 Request for Information V-001, 21.11.2024\n• Managing defended matters through to resolution, with the contracting authority\nundertaking telephone mediation.\n• Enforcement of judgments via High Court Enforcement Officers (HCEO) where required.\n3. High Value Claims:\n• These matters typically fall under the Pre-Action Protocol for Construction and Engineering Disputes.\n• For context there were 13 high value claims were instructed in the last 12 months, ranging from £10,500 to £1.5 million.\n4. Defence of Third Party Claims:\n• The supplier(s) may be required, on a limited basis, to assist with defending claims brought against the contracting authority,including Small Claims matters.\n5. Disbursements Workload Expectations\nCadent anticipates the following volumes:\n1. Low Value Claims (Below £10k):\na. Debt Recovery = Circa 550 claims per annum.\nb. Full Legal Action = Circa 132 claims per annum.\n2. High Value Claims (Over £10k) = Circa 10-15 per annum.",
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                    "date": "2026-06-11T12:21:49+01:00",
                    "initiationType": "tender",
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                    "parties": [
                        {
                            "name": "CADENT GAS LIMITED",
                            "id": "GB-COH-10080864",
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                                "scheme": "GB-COH",
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                                "locality": "Coventry",
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                            "id": "2023/54",
                            "scheme": "UKPGA",
                            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
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                        "title": "Legal Services and Damage Claims",
                        "description": "Cadent Gas requires legal support services for debt and damage recovery covering two independent internal workstreams. Although these are two separate internal workstreams, the intention is to award the entirety of the service requirements to a single supplier to deliver both elements. \nWorkstream 1 - Legal Support Services\nThe portfolio of claims to be managed under this contract includes, but is not limited to:\n-\tRecovery of contractual sums - including claims related to Connection works, alterations, diversion works, and other operational services.\n-\tTheft of Gas Claims - pursued under the Gas Act 1986 and associated license obligations.\n-\tRecovery of Sums for Plant Protection Works.\n-\tOther miscellaneous invoices covering a range of services.\n-\tRecovery from Former Employees - where permitted under employment contract terms.\nThis process uses SAP, which will be facilitated by the Cadent lead rather than access to the system. Additionally, there is a separate system for costings called Apperio which Cadent will facilitate access as required. \nCadent would require the supplier support in defending claims brought by third parties, including small claims requiring urgent response and general litigation support (pre action engagement, pleadings, hearings, negotiation).\nThe supplier must demonstrate strong litigation and recovery experience and provide full lifecycle management including merits assessment, litigation strategy, advocacy, ADR, enforcement, and management of both defended and undefended matters. They must maintain a robust case-management system, build strong working relationships, provide strategic advice, and deliver transparent invoices.The supplier must also offer informed, case specific advice to Cadent on how far each claim should be pursued, based on an evidence based assessment of the likelihood of recovery. This assessment must consider all relevant indicators, including propensity to pay (P2P) scoring, land or asset ownership checks, employment status, and any available \nfinancial intelligence. \nThe supplier must advise whether the circumstances justify progressing beyond pre action to litigation, or whether alternative recovery routes are more appropriate. This includes recommending suitable enforcement options such as Charging Orders where the debtor owns property, Attachment of Earnings Orders where stable employment is confirmed, or other enforcement mechanisms where appropriate. The supplier must present clear recommendations outlining expected recovery prospects, and cost benefit considerations to support Cadent in making informed decisions regarding case escalation.\nPre-Issue Processes\nTo ensure consistency, compliance, and effective case preparation, the supplier must adhere to the following Pre-Action Protocol Requirements:\n-\tA Pre-Action Protocol (PAP) Letter of Claim is required only for business-to-individual cases.\n-\tFor all other cases where PAP does not apply, the supplier must follow the general pre-action requirements of the Civil Procedure Rules.\nCase Preparation Requirements\nFor all Theft of Gas referrals, the supplier must obtain and document a propensity-to-pay score before taking legal action.\n• Tracing Requirements - Where a debtor's address is unknown, unverified or disputed, the supplier must conduct a trace and provide results prior to issuing legal proceedings.\nWorkload Expectations\nCadent anticipates the following approximate volumes:\n•\tSmall Claims: Approximately 30 cases per month, generally falling below £5,000 in value.\n•\tHigh Value Claims: At any given time, 20-30 ongoing matters with values above the small claim's threshold. A small number of these may range between £100,000 and £1-2 million and typically involve asset damage or theft of gas under relevant statutory frameworks.\nWorkstream 2 - Damage Claims:\nCadent requires legal support services to process and manage recovery of damages to its assets and, on a limited basis, the defence of claims brought against it by third parties. The services primarily relate to negligence-based damage claims, statutory claims, and construction-related disputes and include both volume-driven lower-value work and complex, high-value matters.\nThis process uses Evoclaim case management system, which Cadent would give access to the successful supplier. Additionally, there is a separate system for costings called Apperio which Cadent will facilitate access as required. \nDamage Claims is split into two workstreams: \n1.\tLow Value Claims (Below £10k):\na.\tDebt Recovery\nb.\tFull Legal Action\n2.\tHigh Value Claims (Over £10k)\nThe supplier would be required to manage and progress claims including, but not limited to:\n•\tClaims arising from damage to assets, predominantly founded in negligence.\n•\tClaims where third parties have failed to comply with relevant Health and Safety Executive (HSE) guidance when undertaking works.\n•\tStatutory claims against other statutory undertakers pursuant to the New Roads and Street Works Act 1991 (NRSWA). \n•\tClaims against occupiers under the Gas Act permitting works to be undertaken resulting in damage.\n•\tLimited support in defending claims brought against the contracting authority, typically within the Small Claims Track.\nScope of Requirements\n1A. Low Value Claims - Debt Recovery: \n•\tIssuing a First Letter Before Action (LBA)\n•\tIssuing a Second Letter Before Action.\n•\tDrafting and issuing a Part 36 Offer where appropriate.\n1B. Low Value Claims - Full Legal Action: \n•\t Issuing a First Letter Before Action (LBA)\n•\t Issuing proceedings and obtaining judgment in default where applicable.\n•\tManaging defended matters through to resolution, with the contracting authority \n•\tundertaking telephone mediation.\n•\tEnforcement of judgments via High Court Enforcement Officers (HCEO) where required.\n2. High Value Claims:\n•\t These matters typically fall under the Pre-Action Protocol for Construction and Engineering Disputes.\n•\t For context there were 13 high value claims were instructed in the last 12 months, ranging from £10,500 to £1.5 million.\n3. Defence of Third Party Claims:\n•\tThe supplier may be required, on a limited basis, to assist with defending claims \n•\tbrought against the contracting authority, including Small Claims matters. \n4. Disbursements\nWorkload Expectations:\nCadent anticipates the following volumes:\n1. Low Value Claims (Below £10k):\na\t Debt Recovery = Circa 550 claims per annum.\nb\tFull Legal Action = Circa 132 claims per annum. \n2. High Value Claims (Over £10k) = Circa 10-15 per annum.",
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                        "procurementMethod": "selective",
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                            "features": "The procedure will comprise a number of defined stages, which may include selection, invitation to tender, clarification, negotiation, and final tender submission. Cadent reserves the right to structure and sequence these stages in accordance with the flexibility permitted under the Procurement Act 2023.\nStage 1 - Selection\nInterested suppliers will be required to submit selection information demonstrating their suitability, capability, and capacity to deliver the requirement. Only suppliers meeting the stated selection criteria will be invited to participate in subsequent stages.\nStage 2 - Initial Tender\nSelected suppliers will be invited to submit an initial tender setting out their proposed solution and commercial offer in response to Cadent's requirements and published award criteria.\nStage 3 - Clarification and Engagement\nCadent may engage with tenderers to seek clarification of submitted tenders. This stage may include written clarification and/or supplier presentations to ensure mutual understanding of requirements and proposed solutions.\nStage 4 - Negotiation\nCadent may conduct negotiations with one or more tenderers. Negotiations may relate to technical, commercial, or contractual aspects of the tender. Any negotiation will be conducted in a fair and transparent manner and in accordance with the Procurement Act 2023.\nStage 5 - Refined / Final Tenders\nFollowing clarification and/or negotiation, remaining tenderers may be invited to submit a refined or final tender. Final tenders will be evaluated against the published award criteria.\nContract Award\nThe contract will be awarded to the supplier submitting the most advantageous tender in accordance with the stated award criteria. Cadent reserves the right to award the contract without further negotiation or to conclude the procedure at any stage, as permitted under the Procurement Act 2023."
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                        "expressionOfInterestDeadline": "2026-07-16T23:59:59+01:00",
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                                                    "weight": "percentageExact"
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                                    "endDate": "2030-10-01T23:59:59+01:00",
                                    "maxExtentDate": "2034-10-01T23:59:59+01:00"
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                            "description": "Request for Information\n1. Please provide your contact details for further discussions (email and phone number).\n2. Does your company have any feedback or queries on the scope of services detailed?\n3. Does your company have any feedback on the lotting structure?\n4. Does your company have any preferences in commercial pricing models for this type of\nworks? I.e. hourly, fixed fee.\n5. Does your company have any feedback on the suggested KPI areas detailed and how\nyou work with KPIs in practice?\n6. Is your company a national provider? If not, please confirm which areas you operate in.\nNext Steps\nCadent Gas Limited may hold a supplier pre-engagement call after submission of RFI\nresponses.\nPlease contact Arman.anowar1@cadentgas.com",
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                    "description": "Cadent Gas requires legal support services for debt and damage recovery covering two independent internal workstreams. Although these are two separate internal workstreams, the intention is to award the entirety of the service requirements to a single supplier to deliver both elements. \nWorkstream 1 - Legal Support Services\nThe portfolio of claims to be managed under this contract includes, but is not limited to:\n-\tRecovery of contractual sums - including claims related to Connection works, alterations, diversion works, and other operational services.\n-\tTheft of Gas Claims - pursued under the Gas Act 1986 and associated license obligations.\n-\tRecovery of Sums for Plant Protection Works.\n-\tOther miscellaneous invoices covering a range of services.\n-\tRecovery from Former Employees - where permitted under employment contract terms.\nThis process uses SAP, which will be facilitated by the Cadent lead rather than access to the system. Additionally, there is a separate system for costings called Apperio which Cadent will facilitate access as required. \nCadent would require the supplier support in defending claims brought by third parties, including small claims requiring urgent response and general litigation support (pre action engagement, pleadings, hearings, negotiation).\nThe supplier must demonstrate strong litigation and recovery experience and provide full lifecycle management including merits assessment, litigation strategy, advocacy, ADR, enforcement, and management of both defended and undefended matters. They must maintain a robust case-management system, build strong working relationships, provide strategic advice, and deliver transparent invoices.The supplier must also offer informed, case specific advice to Cadent on how far each claim should be pursued, based on an evidence based assessment of the likelihood of recovery. This assessment must consider all relevant indicators, including propensity to pay (P2P) scoring, land or asset ownership checks, employment status, and any available \nfinancial intelligence. \nThe supplier must advise whether the circumstances justify progressing beyond pre action to litigation, or whether alternative recovery routes are more appropriate. This includes recommending suitable enforcement options such as Charging Orders where the debtor owns property, Attachment of Earnings Orders where stable employment is confirmed, or other enforcement mechanisms where appropriate. The supplier must present clear recommendations outlining expected recovery prospects, and cost benefit considerations to support Cadent in making informed decisions regarding case escalation.\nPre-Issue Processes\nTo ensure consistency, compliance, and effective case preparation, the supplier must adhere to the following Pre-Action Protocol Requirements:\n-\tA Pre-Action Protocol (PAP) Letter of Claim is required only for business-to-individual cases.\n-\tFor all other cases where PAP does not apply, the supplier must follow the general pre-action requirements of the Civil Procedure Rules.\nCase Preparation Requirements\nFor all Theft of Gas referrals, the supplier must obtain and document a propensity-to-pay score before taking legal action.\n• Tracing Requirements - Where a debtor's address is unknown, unverified or disputed, the supplier must conduct a trace and provide results prior to issuing legal proceedings.\nWorkload Expectations\nCadent anticipates the following approximate volumes:\n•\tSmall Claims: Approximately 30 cases per month, generally falling below £5,000 in value.\n•\tHigh Value Claims: At any given time, 20-30 ongoing matters with values above the small claim's threshold. A small number of these may range between £100,000 and £1-2 million and typically involve asset damage or theft of gas under relevant statutory frameworks.\nWorkstream 2 - Damage Claims:\nCadent requires legal support services to process and manage recovery of damages to its assets and, on a limited basis, the defence of claims brought against it by third parties. The services primarily relate to negligence-based damage claims, statutory claims, and construction-related disputes and include both volume-driven lower-value work and complex, high-value matters.\nThis process uses Evoclaim case management system, which Cadent would give access to the successful supplier. Additionally, there is a separate system for costings called Apperio which Cadent will facilitate access as required. \nDamage Claims is split into two workstreams: \n1.\tLow Value Claims (Below £10k):\na.\tDebt Recovery\nb.\tFull Legal Action\n2.\tHigh Value Claims (Over £10k)\nThe supplier would be required to manage and progress claims including, but not limited to:\n•\tClaims arising from damage to assets, predominantly founded in negligence.\n•\tClaims where third parties have failed to comply with relevant Health and Safety Executive (HSE) guidance when undertaking works.\n•\tStatutory claims against other statutory undertakers pursuant to the New Roads and Street Works Act 1991 (NRSWA). \n•\tClaims against occupiers under the Gas Act permitting works to be undertaken resulting in damage.\n•\tLimited support in defending claims brought against the contracting authority, typically within the Small Claims Track.\nScope of Requirements\n1A. Low Value Claims - Debt Recovery: \n•\tIssuing a First Letter Before Action (LBA)\n•\tIssuing a Second Letter Before Action.\n•\tDrafting and issuing a Part 36 Offer where appropriate.\n1B. Low Value Claims - Full Legal Action: \n•\t Issuing a First Letter Before Action (LBA)\n•\t Issuing proceedings and obtaining judgment in default where applicable.\n•\tManaging defended matters through to resolution, with the contracting authority \n•\tundertaking telephone mediation.\n•\tEnforcement of judgments via High Court Enforcement Officers (HCEO) where required.\n2. High Value Claims:\n•\t These matters typically fall under the Pre-Action Protocol for Construction and Engineering Disputes.\n•\t For context there were 13 high value claims were instructed in the last 12 months, ranging from £10,500 to £1.5 million.\n3. Defence of Third Party Claims:\n•\tThe supplier may be required, on a limited basis, to assist with defending claims \n•\tbrought against the contracting authority, including Small Claims matters. \n4. Disbursements\nWorkload Expectations:\nCadent anticipates the following volumes:\n1. Low Value Claims (Below £10k):\na\t Debt Recovery = Circa 550 claims per annum.\nb\tFull Legal Action = Circa 132 claims per annum. \n2. High Value Claims (Over £10k) = Circa 10-15 per annum.",
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                            "value": "Cadent requires legal support services to process and manage civil claims arising from interactions with third parties. These claims relate to recovery of losses incurred by Cadent in the normal course of operations. The service provider will be responsible for efficiently progressing these matters in accordance with relevant legislation, the Civil Procedure Rules, and Cadent's internal processes."
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                            "value": "Introduction \nThis document constitutes a Request for Information (RFI) issued as part of an early market engagement exercise and does not form part of a formal tender or call for competition. \nThe purpose of this RFI is to engage with the market to seek insight and feedback on the proposed scope of services, lotting structure, pricing mechanisms, and the draft performance \nmanagement framework, including Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). \nCadent requires legal support services to process and manage civil claims arising from interactions with third parties. These claims relate to recovery of losses incurred by Cadent in the normal course of operations. The service provider will be responsible for efficiently progressing these matters in accordance with relevant legislation, the Civil Procedure Rules, \nand Cadent's internal processes. \nProposed Lotting Structure \n• Lot 1 - Legal Support Services \n• Lot 2 - Damage Claims \nCadent are seeking feedback from the supply chain whether this service should remain as a single contract or be split into two separate contracts. Performance Management Monthly and quarterly KPI's will be used to assess activity, financial recovery, legal progression, timeliness, compliance, reporting, and collaboration. A monthly meeting will be held with case managers and senior partners where updates on cases must be provided. \nService Credits may apply when the provider fails to meet one or more KPIs.  Cadent are seeking feedback from the supply chain on the KPI categories listed above and whether there are any issues or feedback to incorporate into our strategy. \nProposed Commercial Model \nCadent are seeking feedback from the supply chain on the optimal commercial model for this type of service to incorporate into our strategy.  | 2 PR-CT-F-043 Request for Information V-001, 21.11.2024             \nLot 1 - Legal Support Services: \nDraft Scope of Requirements \nThe portfolio of claims to be managed under this contract includes, but is not limited to: \n• Recovery of contractual sums - including claims related to Connection works, \nalterations, diversion works, and other operational services. \n• Theft of Gas Claims - pursued under the Gas Act 1986 and associated license \nobligations. \n• Recovery of Sums for Plant Protection Works. \n• Other miscellaneous invoices covering a range of services. \n• Recovery from Former Employees - where permitted under employment contract terms. \nCadent would require the supplier(s) support in defending claims brought by third parties, including small claims requiring urgent response and general litigation support (pre‑action engagement, pleadings, hearings, negotiation). \nThe supplier(s) must demonstrate strong litigation and recovery experience and provide full lifecycle management including merits assessment, litigation strategy, advocacy, ADR, \nenforcement, and management of both defended and undefended matters. \nThey must maintain a robust case-management system, build strong working relationships, provide strategic advice, and deliver transparent invoices. \nThe supplier(s) must also offer informed, case‑specific advice to Cadent on how far each claim should be pursued, based on an evidence‑based assessment of the likelihood of recovery. \nThis assessment must consider all relevant indicators, including propensity‑to‑pay (P2P) scoring, land or asset ownership checks, employment status, and any available financial intelligence.  \nThe supplier(s) must advise whether the circumstances justify progressing beyond pre‑action to litigation, or whether alternative recovery routes are more appropriate. This includes \nrecommending suitable enforcement options such as Charging Orders where the debt or owns property, Attachment of Earnings Orders where stable employment is confirmed, or other \nenforcement mechanisms where appropriate. \nThe supplier(s) must present clear recommendations outlining expected recovery prospects, and cost‑benefit considerations to \nsupport Cadent in making informed decisions regarding case escalation. \nPre-Issue Processes \nTo ensure consistency, compliance, and effective case preparation, the supplier(s) must \nadhere to the following Pre-Action Protocol Requirements: \n• A Pre-Action Protocol (PAP) Letter of Claim is required only for business-to-individual \ncases. \n• For all other cases where PAP does not apply, the supplier(s) must follow the general \npre-action requirements of the Civil Procedure Rules. \nCase Preparation Requirements \n• For all Theft of Gas referrals, the supplier(s) must obtain and document a propensityto-pay score before taking legal action.| 3 PR-CT-F-043 Request for Information V-001, 21.11.2024                                                                                 \n• Tracing Requirements - Where a debtor's address is unknown, unverified or disputed, the supplier(s) must conduct a trace and provide results prior to issuing legal proceedings. Workload Expectations Cadent anticipates the following approximate volumes: \n• Small Claims: Approximately 30 cases per month, generally falling below £5,000 in \nvalue. \n• High Value Claims: At any given time, 20-30 ongoing matters with values above the small claim's threshold. A small number of these may range between £100,000 and £1-2 million and typically involve asset damage or theft of gas under relevant statutory \nframeworks. \nLot 2 - Damage Claims: \nCadent requires legal support services to process and manage recovery of damages to its assets and, on a limited basis, the defence of claims brought against it by third parties. The \nservices primarily relate to negligence-based damage claims, statutory claims, and construction-related disputes, and include both volume-driven lower-value work and complex, \nhigh-value matters. \nDamage Claims is split into two workstreams:  \n1. Low Value Claims (Below £10k): \na. Debt Recovery \nb. Full Legal Action \n2. High Value Claims (Over £10k) \nThe supplier(s) would be required to manage and progress claims including, but not limited to: \n• Claims arising from damage to assets, predominantly founded in negligence. \n• Claims where third parties have failed to comply with relevant Health and Safety Executive (HSE) guidance when undertaking works. \n• Statutory claims against other statutory undertakers pursuant to the New Roads and Street Works Act 1991 (NRSWA). \n• Claims against occupiers under the Gas Act permitting works to be undertaken resulting in damage. \n• Limited support in defending claims brought against the contracting authority, typically within the Small Claims Track. \nDraft Scope of Requirements \n1. Low Value Claims - Debt Recovery:  \n• Issuing a First Letter Before Action (LBA) \n• Issuing a Second Letter Before Action. \n• Drafting and issuing a Part 36 Offer where appropriate. \n2. Low Value Claims - Full Legal Action:  \n• Issuing a First Letter Before Action (LBA) \n• Issuing proceedings and obtaining judgment in default where applicable. | 4 PR-CT-F-043 Request for Information V-001, 21.11.2024                                                                                  \n• Managing defended matters through to resolution, with the contracting authority \nundertaking telephone mediation. \n• Enforcement of judgments via High Court Enforcement Officers (HCEO) where required. \n3. High Value Claims: \n• These matters typically fall under the Pre-Action Protocol for Construction and Engineering Disputes. \n• For context there were 13 high value claims were instructed in the last 12 months, ranging from £10,500 to £1.5 million. \n4. Defence of Third Party Claims: \n• The supplier(s) may be required, on a limited basis, to assist with defending claims brought against the contracting authority,including Small Claims matters. \n5. Disbursements Workload Expectations \nCadent anticipates the following volumes: \n1. Low Value Claims (Below £10k): \na. Debt Recovery = Circa 550 claims per annum. \nb. Full Legal Action = Circa 132 claims per annum.  \n2. High Value Claims (Over £10k) = Circa 10-15 per annum."
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                            "value": "Introduction\nThis document constitutes a Request for Information (RFI) issued as part of an early market engagement exercise and does not form part of a formal tender or call for competition.\nThe purpose of this RFI is to engage with the market to seek insight and feedback on the proposed scope of services, lotting structure, pricing mechanisms, and the draft performance\nmanagement framework, including Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).\nCadent requires legal support services to process and manage civil claims arising from interactions with third parties. These claims relate to recovery of losses incurred by Cadent in the normal course of operations. The service provider will be responsible for efficiently progressing these matters in accordance with relevant legislation, the Civil Procedure Rules,\nand Cadent's internal processes.\nProposed Lotting Structure\n• Lot 1 - Legal Support Services\n• Lot 2 - Damage Claims\nCadent are seeking feedback from the supply chain whether this service should remain as a single contract or be split into two separate contracts. Performance Management Monthly and quarterly KPI's will be used to assess activity, financial recovery, legal progression, timeliness, compliance, reporting, and collaboration. A monthly meeting will be held with case managers and senior partners where updates on cases must be provided.\nService Credits may apply when the provider fails to meet one or more KPIs.  Cadent are seeking feedback from the supply chain on the KPI categories listed above and whether there are any issues or feedback to incorporate into our strategy.\nProposed Commercial Model\nCadent are seeking feedback from the supply chain on the optimal commercial model for this type of service to incorporate into our strategy.  | 2 PR-CT-F-043 Request for Information V-001, 21.11.2024\nLot 1 - Legal Support Services:\nDraft Scope of Requirements\nThe portfolio of claims to be managed under this contract includes, but is not limited to:\n• Recovery of contractual sums - including claims related to Connection works,\nalterations, diversion works, and other operational services.\n• Theft of Gas Claims - pursued under the Gas Act 1986 and associated license\nobligations.\n• Recovery of Sums for Plant Protection Works.\n• Other miscellaneous invoices covering a range of services.\n• Recovery from Former Employees - where permitted under employment contract terms.\nCadent would require the supplier(s) support in defending claims brought by third parties, including small claims requiring urgent response and general litigation support (pre‑action engagement, pleadings, hearings, negotiation).\nThe supplier(s) must demonstrate strong litigation and recovery experience and provide full lifecycle management including merits assessment, litigation strategy, advocacy, ADR,\nenforcement, and management of both defended and undefended matters.\nThey must maintain a robust case-management system, build strong working relationships, provide strategic advice, and deliver transparent invoices.\nThe supplier(s) must also offer informed, case‑specific advice to Cadent on how far each claim should be pursued, based on an evidence‑based assessment of the likelihood of recovery.\nThis assessment must consider all relevant indicators, including propensity‑to‑pay (P2P) scoring, land or asset ownership checks, employment status, and any available financial intelligence.\nThe supplier(s) must advise whether the circumstances justify progressing beyond pre‑action to litigation, or whether alternative recovery routes are more appropriate. This includes\nrecommending suitable enforcement options such as Charging Orders where the debt or owns property, Attachment of Earnings Orders where stable employment is confirmed, or other\nenforcement mechanisms where appropriate.\nThe supplier(s) must present clear recommendations outlining expected recovery prospects, and cost‑benefit considerations to\nsupport Cadent in making informed decisions regarding case escalation.\nPre-Issue Processes\nTo ensure consistency, compliance, and effective case preparation, the supplier(s) must\nadhere to the following Pre-Action Protocol Requirements:\n• A Pre-Action Protocol (PAP) Letter of Claim is required only for business-to-individual\ncases.\n• For all other cases where PAP does not apply, the supplier(s) must follow the general\npre-action requirements of the Civil Procedure Rules.\nCase Preparation Requirements\n• For all Theft of Gas referrals, the supplier(s) must obtain and document a propensityto-pay score before taking legal action.| 3 PR-CT-F-043 Request for Information V-001, 21.11.2024\n• Tracing Requirements - Where a debtor's address is unknown, unverified or disputed, the supplier(s) must conduct a trace and provide results prior to issuing legal proceedings. Workload Expectations Cadent anticipates the following approximate volumes:\n• Small Claims: Approximately 30 cases per month, generally falling below £5,000 in\nvalue.\n• High Value Claims: At any given time, 20-30 ongoing matters with values above the small claim's threshold. A small number of these may range between £100,000 and £1-2 million and typically involve asset damage or theft of gas under relevant statutory\nframeworks.\nLot 2 - Damage Claims:\nCadent requires legal support services to process and manage recovery of damages to its assets and, on a limited basis, the defence of claims brought against it by third parties. The\nservices primarily relate to negligence-based damage claims, statutory claims, and construction-related disputes, and include both volume-driven lower-value work and complex,\nhigh-value matters.\nDamage Claims is split into two workstreams:\n1. Low Value Claims (Below £10k):\na. Debt Recovery\nb. Full Legal Action\n2. High Value Claims (Over £10k)\nThe supplier(s) would be required to manage and progress claims including, but not limited to:\n• Claims arising from damage to assets, predominantly founded in negligence.\n• Claims where third parties have failed to comply with relevant Health and Safety Executive (HSE) guidance when undertaking works.\n• Statutory claims against other statutory undertakers pursuant to the New Roads and Street Works Act 1991 (NRSWA).\n• Claims against occupiers under the Gas Act permitting works to be undertaken resulting in damage.\n• Limited support in defending claims brought against the contracting authority, typically within the Small Claims Track.\nDraft Scope of Requirements\n1. Low Value Claims - Debt Recovery:\n• Issuing a First Letter Before Action (LBA)\n• Issuing a Second Letter Before Action.\n• Drafting and issuing a Part 36 Offer where appropriate.\n2. Low Value Claims - Full Legal Action:\n• Issuing a First Letter Before Action (LBA)\n• Issuing proceedings and obtaining judgment in default where applicable. | 4 PR-CT-F-043 Request for Information V-001, 21.11.2024\n• Managing defended matters through to resolution, with the contracting authority\nundertaking telephone mediation.\n• Enforcement of judgments via High Court Enforcement Officers (HCEO) where required.\n3. High Value Claims:\n• These matters typically fall under the Pre-Action Protocol for Construction and Engineering Disputes.\n• For context there were 13 high value claims were instructed in the last 12 months, ranging from £10,500 to £1.5 million.\n4. Defence of Third Party Claims:\n• The supplier(s) may be required, on a limited basis, to assist with defending claims brought against the contracting authority,including Small Claims matters.\n5. Disbursements Workload Expectations\nCadent anticipates the following volumes:\n1. Low Value Claims (Below £10k):\na. Debt Recovery = Circa 550 claims per annum.\nb. Full Legal Action = Circa 132 claims per annum.\n2. High Value Claims (Over £10k) = Circa 10-15 per annum."
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                            "value": "Cadent Gas requires legal support services for debt and damage recovery covering two independent internal workstreams. Although these are two separate internal workstreams, the intention is to award the entirety of the service requirements to a single supplier to deliver both elements. \nWorkstream 1 - Legal Support Services\nThe portfolio of claims to be managed under this contract includes, but is not limited to:\n-\tRecovery of contractual sums - including claims related to Connection works, alterations, diversion works, and other operational services.\n-\tTheft of Gas Claims - pursued under the Gas Act 1986 and associated license obligations.\n-\tRecovery of Sums for Plant Protection Works.\n-\tOther miscellaneous invoices covering a range of services.\n-\tRecovery from Former Employees - where permitted under employment contract terms.\nThis process uses SAP, which will be facilitated by the Cadent lead rather than access to the system. Additionally, there is a separate system for costings called Apperio which Cadent will facilitate access as required. \nCadent would require the supplier support in defending claims brought by third parties, including small claims requiring urgent response and general litigation support (pre action engagement, pleadings, hearings, negotiation).\nThe supplier must demonstrate strong litigation and recovery experience and provide full lifecycle management including merits assessment, litigation strategy, advocacy, ADR, enforcement, and management of both defended and undefended matters. They must maintain a robust case-management system, build strong working relationships, provide strategic advice, and deliver transparent invoices.The supplier must also offer informed, case specific advice to Cadent on how far each claim should be pursued, based on an evidence based assessment of the likelihood of recovery. This assessment must consider all relevant indicators, including propensity to pay (P2P) scoring, land or asset ownership checks, employment status, and any available \nfinancial intelligence. \nThe supplier must advise whether the circumstances justify progressing beyond pre action to litigation, or whether alternative recovery routes are more appropriate. This includes recommending suitable enforcement options such as Charging Orders where the debtor owns property, Attachment of Earnings Orders where stable employment is confirmed, or other enforcement mechanisms where appropriate. The supplier must present clear recommendations outlining expected recovery prospects, and cost benefit considerations to support Cadent in making informed decisions regarding case escalation.\nPre-Issue Processes\nTo ensure consistency, compliance, and effective case preparation, the supplier must adhere to the following Pre-Action Protocol Requirements:\n-\tA Pre-Action Protocol (PAP) Letter of Claim is required only for business-to-individual cases.\n-\tFor all other cases where PAP does not apply, the supplier must follow the general pre-action requirements of the Civil Procedure Rules.\nCase Preparation Requirements\nFor all Theft of Gas referrals, the supplier must obtain and document a propensity-to-pay score before taking legal action.\n• Tracing Requirements - Where a debtor's address is unknown, unverified or disputed, the supplier must conduct a trace and provide results prior to issuing legal proceedings.\nWorkload Expectations\nCadent anticipates the following approximate volumes:\n•\tSmall Claims: Approximately 30 cases per month, generally falling below £5,000 in value.\n•\tHigh Value Claims: At any given time, 20-30 ongoing matters with values above the small claim's threshold. A small number of these may range between £100,000 and £1-2 million and typically involve asset damage or theft of gas under relevant statutory frameworks.\nWorkstream 2 - Damage Claims:\nCadent requires legal support services to process and manage recovery of damages to its assets and, on a limited basis, the defence of claims brought against it by third parties. The services primarily relate to negligence-based damage claims, statutory claims, and construction-related disputes and include both volume-driven lower-value work and complex, high-value matters.\nThis process uses Evoclaim case management system, which Cadent would give access to the successful supplier. Additionally, there is a separate system for costings called Apperio which Cadent will facilitate access as required. \nDamage Claims is split into two workstreams: \n1.\tLow Value Claims (Below £10k):\na.\tDebt Recovery\nb.\tFull Legal Action\n2.\tHigh Value Claims (Over £10k)\nThe supplier would be required to manage and progress claims including, but not limited to:\n•\tClaims arising from damage to assets, predominantly founded in negligence.\n•\tClaims where third parties have failed to comply with relevant Health and Safety Executive (HSE) guidance when undertaking works.\n•\tStatutory claims against other statutory undertakers pursuant to the New Roads and Street Works Act 1991 (NRSWA). \n•\tClaims against occupiers under the Gas Act permitting works to be undertaken resulting in damage.\n•\tLimited support in defending claims brought against the contracting authority, typically within the Small Claims Track.\nScope of Requirements\n1A. Low Value Claims - Debt Recovery: \n•\tIssuing a First Letter Before Action (LBA)\n•\tIssuing a Second Letter Before Action.\n•\tDrafting and issuing a Part 36 Offer where appropriate.\n1B. Low Value Claims - Full Legal Action: \n•\t Issuing a First Letter Before Action (LBA)\n•\t Issuing proceedings and obtaining judgment in default where applicable.\n•\tManaging defended matters through to resolution, with the contracting authority \n•\tundertaking telephone mediation.\n•\tEnforcement of judgments via High Court Enforcement Officers (HCEO) where required.\n2. High Value Claims:\n•\t These matters typically fall under the Pre-Action Protocol for Construction and Engineering Disputes.\n•\t For context there were 13 high value claims were instructed in the last 12 months, ranging from £10,500 to £1.5 million.\n3. Defence of Third Party Claims:\n•\tThe supplier may be required, on a limited basis, to assist with defending claims \n•\tbrought against the contracting authority, including Small Claims matters. \n4. Disbursements\nWorkload Expectations:\nCadent anticipates the following volumes:\n1. Low Value Claims (Below £10k):\na\t Debt Recovery = Circa 550 claims per annum.\nb\tFull Legal Action = Circa 132 claims per annum. \n2. High Value Claims (Over £10k) = Circa 10-15 per annum."
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                        "releaseTag": [
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                        "value": [
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