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                                "description": "NHS Dorset ICB requires information on the market's capability and capacity to provide the services described in the Scope section.\nIf you are interested in contributing to the development of our requirements we will be holding a market engagement event on Friday 10 April 2026 at 10am. This will be held online via Microsoft Teams.  To register your interest please advise tracey.hall@nhsdorset.nhs.uk by Tuesday 7 April, 2026.\nThe market engagement event will comprise:\n45 mins of presentation of the draft specification\n45 mins of feedback on the draft specification\n30 mins of Q&A\nParticipants will be given the opportunity for subsequent 1:1 discussions with the project team if requested.\nEOI TIMETABLE \n23/03/2026\tPublication of the Expression of Interest\n07/04/2026\tDeadline for advising of attendance at the market engagement event\n10/04/2026\tMarket engagement event - via Teams \n13/04/2026- 17/04/2026\tOpportunity for 1:1 discussions\nRIGHT TO CANCEL OR VARY THIS EXPRESSION OF INTEREST\nNHS Dorset ICB reserves the right to:\n- Cancel all or part of this EOI at any stage and at any time;\n- Amend, clarify, add to or withdraw all or part of the EOI at any time\n- Not proceed with a contract award. Nothing shall constitute a commitment to ordering unless NHS Dorset ICB undertake a procurement process that results in the award of a contract.\nGENERAL\nAny and all costs associated with the production of such a response to an EOI must be borne by the potential Economic Operator. We will not contribute in any way to meeting production costs of any response.\nInformation contained within this document is confidential and must not be revealed to any third party without prior written consent from us.\nWe expect that all responses to this EOI will be provided by potential Economic Operator in good faith to the best of their ability in the light of information available at the time of their response.\nGENERAL CONTACT POINT FOR THIS EOI:\nProject  Lead\nName:\tTracey Hall\nPosition:\tHead of Place, NHS Dorset ICB\nEmail Address:\tTracey.hall@nhsdorset.nhs.uk",
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                        "title": "Clinical Commissioning Local Improvement Plan (CCLIP) Co-Ordinator",
                        "description": "This Expression of Interest (EOI) seeks information relating to the CCLIP Co-ordinator in order to: \n•\tGauge market interest \n•\tDevelop the authorities' requirements and approach to the procurement\n•\tDesign a procedure, conditions of participation or award criteria\nThis EOI is being conducted in line with: \n•\tNHS Dorset ICB Standing Financial Instructions\n•\tProcurement Act 2023\nNHS Dorset ICB requires information on the market's capability and capacity to provide the services described in the Service Specification. \nCCLIP (Clinical Commissioning Local Improvement Plan), as it stands, is a voluntary annual reward and incentive programme for GP practices in Dorset. It is a local quality incentive scheme to engage general practice to achieve outcomes against key local objectives and quality improvements not covered through the national schemes or commissioned services.   \nThe CCLIP fund is the first example of how we would like to use elements of existing and additional funding streams differently, to meet the objectives set out in the 10YP and to ensure sustainability at neighbourhood when INT funding ceases. 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There is an expectation that the Provider will support primary care in developing formal agreements / sub-contracts with partners, e.g. VCSEs, to deliver service improvements.  \n4.\tAssure commissioned outcomes are based on neighbourhood need, by coordinating projects, quality improvement initiatives, digital solutions, and workflow optimisation. Ensuring local citizens within neighbourhoods are engaged in development and delivery.\nInnovation and Transformation projects will deliver the following CCLIP Programme outcomes and principles:\nOutcomes  \n•\tProvide efficiencies to the system (financial savings and/or activity)\n•\tProvides value for money for the delivered outcomes.\n•\tContribute to overall ICB financial productivity and save money\n•\tReduce the gap in healthy life years at neighbourhood\n•\tDeliver early adoption of improved population health and health inequalities at neighbourhood level \nPrinciples:\n•\tDeliver integrated neighbourhood models of care: taking a neighbourhood approach e.g. partnering/sub-contracting with VCSEs. \n•\tMust develop and strengthen the resilience of neighbourhood contractors.\n•\tProjects must not duplicate existing commissioned services e.g. INT Delivery Programme\n•\tMust support strategic commissioning framework implementation\n•\tMust develop assurance and accountability among GP providers - moving to accountable care provision\n•\tShould be deliverable through and with organisational options amongst INT providers (e.g. GPA)\n•\tMust offer safe, evidence-based quality projects that have agreed levels of manageable risks\nThe provider will act as a Coordinator and Assurer of outcomes for approved projects within the CCLIP programme for the Dorset system as well as being responsible for the end-to-end co-ordination of a wide range of non-clinical services that support general practice outcomes\nCore service description\nCoordinator role\nThe provider will act as a Coordinator responsible for end-to-end co-ordination of a wide range of non-clinical services that support general practice outcomes. The Coordinator must be a credible, mature and local leader with strong partner relationships across primary care and system partners, with a deep understanding of the Dorset health and care landscape. The Co-ordinator must have a mandate from GP practices and PCNs to represent them.\nThe provider will also co-ordinate and provide programme management to projects that are funded through the CCLIP fund. \n1. Coordination and Programme Management for CCLIP \n•\tWork with general practice to identify and develop project/s that support neighbourhood priority health outcomes in line with the CCLIP programme principles.\n•\tEncourage innovation in neighbourhood model of delivery that align with the 'three shifts' in NHS plans.\n•\tCoordination of multi PCN and neighbourhood level initiatives that deliver CCLIP projects\n•\tAssure best value for money through price discovery and an understanding of best value models.\n•\tRecommend standardised pricing models and best value procurement where possible to the Project Provider(s) and Commissioner for recommended projects.\n•\tCo-ordinate a multi neighbourhood provider and commissioner oversight panel to approve projects in line with outcomes and principles\n•\tEnsure approved project funding is managed within authorised budget envelopes for CCLIP specification\n•\tAdvise the Commissioner of the funding schedules to be paid for each approved project\n•\tAssure the Commissioner on outcome achievement, payment awards and scheduling\n•\tMonitoring provider performance with monthly reports of approved projects and fund utilisation\n2.\tProvider Management\n•\tAssurance of contractor resilience for project providers.\n3.\tRelationship and stakeholder management\n•\tDevelop trusted relationships with community providers, local councils, and the VCSEs \n•\tFacilitate cross-sector relationships and partnership models of service delivery and contractual frameworks among primary care and its partners.\n•\tThe Co-ordinator must have established relationships with Primary Care Networks, Integrated Neighbourhood Teams and system partners across both Bournemouth, Christchurch and Poole (BCP) and Dorset places.\n4.\tCoordinator of General practice\nThe Coordinator will facilitate the development of GP services at scale, support functions on behalf of general practice:\n•\tServices at scale\nFacilitating models of care delivered at scale. Examples not exclusively including single, multi and neighbourhood provider models e.g. COVID-antiviral, MGUS, Gender Identity shared care prescribing services\n•\tGeneral practice support services\n- Co-ordinating complaints\n- Act as the contact point for all complaints related to general practice that will come via the ICB's complaints team. Working with general practice to respond to the complaints adequately and with compassion. \n- Primary care support line \n- Act as a single point of contact for non-contractual related queries e.g. business continuity issues, non ICB commissioning queries.\n- Non-ICB commissioned queries/issues. Bringing system partners together as needed.\n- Operational issues - bringing general practice together to provider peer support and expertise to resolve operational issues.\n- Business continuity / operational issues - co-ordinating learning and best practice and leaning on mutual aid across PCNs to reach resolutions\n- Medicines Query service. \n- SystmOne formulary updates and medicines protocol maintenance. \n- Co-ordination of primary care medicines shortage management  \n- Mutual Aid pharmacy leadership development for 'Developing pathway' PCNs  \nFurther discussions will be had with the provider to agree specific areas.  \n•\tGP communication\nCo-ordinate the communication of key messages for GP practices, to ensure messages are shared effectively and local information is clearly understood. \nLocations\nThe service will be delivered:\n•\tVirtually across all neighbourhoods via remote coordination, digital platforms, and shared communication tools.\n•\tOnsite, where required, at: \n- GP practices\n- Primary Care Network hubs\n- Community or local authority premises\n- Place or ICS coordination centres\nThe Co-ordinator must maintain adequate physical presence to build relationships, understand local context, and support service delivery.\nService Requirements and Standards\n•\tGovernance and Accountability\n•\tMonthly reporting to the commissioner and relevant neighbourhood boards to provide assurance on how agreed projects are providing value for money and making a difference. \n•\tParticipation in Place-level governance and Primary Care Transformation groups.\n•\tMaintenance of risk registers, action logs, and delivery plans.\n•\tQuality and Performance\nThe Coordinator must meet KPIs relating to:\n- Delivery of agreed workplans\n- Timely issue resolution\n- Supplier/contract performance\n- Neighbourhood satisfaction surveys\n- Demonstrated administrative burden reduction\n- Value for money and cost avoidance tracking\nDependencies and Interfaces\nThe service will interface with:\n•\tGP practices and PCNs\n•\tIntegrated Neighbourhood Teams\n•\tLocal authorities\n•\tCommunity and Voluntary Sector partners\n•\tAcute and community NHS providers\n•\tICS Digital, Estates, and Workforce teams\n•\tOther commissioned services contributing to neighbourhood level care\n•\tNHS Dorset ICB and/or the cluster commissioning organisation. \nThe provider must have a good understanding of the Dorset health and care system, and the partners within it.\nThe provider must maintain a presence in the county of Dorset (i.e. in either Bournemouth, Christchurch and Poole or Dorset local authority footprint).\nThe provider must have a mandate from Dorset GPs and primary care networks to represent them.",
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                            "description": "NHS Dorset ICB requires information on the market's capability and capacity to provide the services described in the Scope section.\nIf you are interested in contributing to the development of our requirements we will be holding a market engagement event on Friday 10 April 2026 at 10am. This will be held online via Microsoft Teams.  To register your interest please advise tracey.hall@nhsdorset.nhs.uk by Tuesday 7 April, 2026.\nThe market engagement event will comprise:\n45 mins of presentation of the draft specification\n45 mins of feedback on the draft specification\n30 mins of Q&A\nParticipants will be given the opportunity for subsequent 1:1 discussions with the project team if requested.\nEOI TIMETABLE \n23/03/2026\tPublication of the Expression of Interest\n07/04/2026\tDeadline for advising of attendance at the market engagement event\n10/04/2026\tMarket engagement event - via Teams \n13/04/2026- 17/04/2026\tOpportunity for 1:1 discussions\nRIGHT TO CANCEL OR VARY THIS EXPRESSION OF INTEREST\nNHS Dorset ICB reserves the right to:\n- Cancel all or part of this EOI at any stage and at any time;\n- Amend, clarify, add to or withdraw all or part of the EOI at any time\n- Not proceed with a contract award. Nothing shall constitute a commitment to ordering unless NHS Dorset ICB undertake a procurement process that results in the award of a contract.\nGENERAL\nAny and all costs associated with the production of such a response to an EOI must be borne by the potential Economic Operator. We will not contribute in any way to meeting production costs of any response.\nInformation contained within this document is confidential and must not be revealed to any third party without prior written consent from us.\nWe expect that all responses to this EOI will be provided by potential Economic Operator in good faith to the best of their ability in the light of information available at the time of their response.\nGENERAL CONTACT POINT FOR THIS EOI:\nProject  Lead\nName:\tTracey Hall\nPosition:\tHead of Place, NHS Dorset ICB\nEmail Address:\tTracey.hall@nhsdorset.nhs.uk",
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                    "description": "This Expression of Interest (EOI) seeks information relating to the CCLIP Co-ordinator in order to: \n•\tGauge market interest \n•\tDevelop the authorities' requirements and approach to the procurement\n•\tDesign a procedure, conditions of participation or award criteria\nThis EOI is being conducted in line with: \n•\tNHS Dorset ICB Standing Financial Instructions\n•\tProcurement Act 2023\nNHS Dorset ICB requires information on the market's capability and capacity to provide the services described in the Service Specification. \nCCLIP (Clinical Commissioning Local Improvement Plan), as it stands, is a voluntary annual reward and incentive programme for GP practices in Dorset. It is a local quality incentive scheme to engage general practice to achieve outcomes against key local objectives and quality improvements not covered through the national schemes or commissioned services.   \nThe CCLIP fund is the first example of how we would like to use elements of existing and additional funding streams differently, to meet the objectives set out in the 10YP and to ensure sustainability at neighbourhood when INT funding ceases. 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There is an expectation that the Provider will support primary care in developing formal agreements / sub-contracts with partners, e.g. VCSEs, to deliver service improvements.  \n4.\tAssure commissioned outcomes are based on neighbourhood need, by coordinating projects, quality improvement initiatives, digital solutions, and workflow optimisation. Ensuring local citizens within neighbourhoods are engaged in development and delivery.\nInnovation and Transformation projects will deliver the following CCLIP Programme outcomes and principles:\nOutcomes  \n•\tProvide efficiencies to the system (financial savings and/or activity)\n•\tProvides value for money for the delivered outcomes.\n•\tContribute to overall ICB financial productivity and save money\n•\tReduce the gap in healthy life years at neighbourhood\n•\tDeliver early adoption of improved population health and health inequalities at neighbourhood level \nPrinciples:\n•\tDeliver integrated neighbourhood models of care: taking a neighbourhood approach e.g. partnering/sub-contracting with VCSEs. \n•\tMust develop and strengthen the resilience of neighbourhood contractors.\n•\tProjects must not duplicate existing commissioned services e.g. INT Delivery Programme\n•\tMust support strategic commissioning framework implementation\n•\tMust develop assurance and accountability among GP providers - moving to accountable care provision\n•\tShould be deliverable through and with organisational options amongst INT providers (e.g. GPA)\n•\tMust offer safe, evidence-based quality projects that have agreed levels of manageable risks\nThe provider will act as a Coordinator and Assurer of outcomes for approved projects within the CCLIP programme for the Dorset system as well as being responsible for the end-to-end co-ordination of a wide range of non-clinical services that support general practice outcomes\nCore service description\nCoordinator role\nThe provider will act as a Coordinator responsible for end-to-end co-ordination of a wide range of non-clinical services that support general practice outcomes. The Coordinator must be a credible, mature and local leader with strong partner relationships across primary care and system partners, with a deep understanding of the Dorset health and care landscape. The Co-ordinator must have a mandate from GP practices and PCNs to represent them.\nThe provider will also co-ordinate and provide programme management to projects that are funded through the CCLIP fund. \n1. Coordination and Programme Management for CCLIP \n•\tWork with general practice to identify and develop project/s that support neighbourhood priority health outcomes in line with the CCLIP programme principles.\n•\tEncourage innovation in neighbourhood model of delivery that align with the 'three shifts' in NHS plans.\n•\tCoordination of multi PCN and neighbourhood level initiatives that deliver CCLIP projects\n•\tAssure best value for money through price discovery and an understanding of best value models.\n•\tRecommend standardised pricing models and best value procurement where possible to the Project Provider(s) and Commissioner for recommended projects.\n•\tCo-ordinate a multi neighbourhood provider and commissioner oversight panel to approve projects in line with outcomes and principles\n•\tEnsure approved project funding is managed within authorised budget envelopes for CCLIP specification\n•\tAdvise the Commissioner of the funding schedules to be paid for each approved project\n•\tAssure the Commissioner on outcome achievement, payment awards and scheduling\n•\tMonitoring provider performance with monthly reports of approved projects and fund utilisation\n2.\tProvider Management\n•\tAssurance of contractor resilience for project providers.\n3.\tRelationship and stakeholder management\n•\tDevelop trusted relationships with community providers, local councils, and the VCSEs \n•\tFacilitate cross-sector relationships and partnership models of service delivery and contractual frameworks among primary care and its partners.\n•\tThe Co-ordinator must have established relationships with Primary Care Networks, Integrated Neighbourhood Teams and system partners across both Bournemouth, Christchurch and Poole (BCP) and Dorset places.\n4.\tCoordinator of General practice\nThe Coordinator will facilitate the development of GP services at scale, support functions on behalf of general practice:\n•\tServices at scale\nFacilitating models of care delivered at scale. Examples not exclusively including single, multi and neighbourhood provider models e.g. COVID-antiviral, MGUS, Gender Identity shared care prescribing services\n•\tGeneral practice support services\n- Co-ordinating complaints\n- Act as the contact point for all complaints related to general practice that will come via the ICB's complaints team. Working with general practice to respond to the complaints adequately and with compassion. \n- Primary care support line \n- Act as a single point of contact for non-contractual related queries e.g. business continuity issues, non ICB commissioning queries.\n- Non-ICB commissioned queries/issues. 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                                    "value": "NHS Dorset ICB requires information on the market's capability and capacity to provide the services described in the Scope section.\nIf you are interested in contributing to the development of our requirements we will be holding a market engagement event on Friday 10 April 2026 at 10am. This will be held online via Microsoft Teams.  To register your interest please advise tracey.hall@nhsdorset.nhs.uk by Tuesday 7 April, 2026.\nThe market engagement event will comprise:\n45 mins of presentation of the draft specification\n45 mins of feedback on the draft specification\n30 mins of Q&A\nParticipants will be given the opportunity for subsequent 1:1 discussions with the project team if requested.\nEOI TIMETABLE \n23/03/2026\tPublication of the Expression of Interest\n07/04/2026\tDeadline for advising of attendance at the market engagement event\n10/04/2026\tMarket engagement event - via Teams \n13/04/2026- 17/04/2026\tOpportunity for 1:1 discussions\nRIGHT TO CANCEL OR VARY THIS EXPRESSION OF INTEREST\nNHS Dorset ICB reserves the right to:\n- Cancel all or part of this EOI at any stage and at any time;\n- Amend, clarify, add to or withdraw all or part of the EOI at any time\n- Not proceed with a contract award. Nothing shall constitute a commitment to ordering unless NHS Dorset ICB undertake a procurement process that results in the award of a contract.\nGENERAL\nAny and all costs associated with the production of such a response to an EOI must be borne by the potential Economic Operator. We will not contribute in any way to meeting production costs of any response.\nInformation contained within this document is confidential and must not be revealed to any third party without prior written consent from us.\nWe expect that all responses to this EOI will be provided by potential Economic Operator in good faith to the best of their ability in the light of information available at the time of their response.\nGENERAL CONTACT POINT FOR THIS EOI:\nProject  Lead\nName:\tTracey Hall\nPosition:\tHead of Place, NHS Dorset ICB\nEmail Address:\tTracey.hall@nhsdorset.nhs.uk"
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                            "value": "This Expression of Interest (EOI) seeks information relating to the CCLIP Co-ordinator in order to: \n•\tGauge market interest \n•\tDevelop the authorities' requirements and approach to the procurement\n•\tDesign a procedure, conditions of participation or award criteria\nThis EOI is being conducted in line with: \n•\tNHS Dorset ICB Standing Financial Instructions\n•\tProcurement Act 2023\nNHS Dorset ICB requires information on the market's capability and capacity to provide the services described in the Service Specification. \nCCLIP (Clinical Commissioning Local Improvement Plan), as it stands, is a voluntary annual reward and incentive programme for GP practices in Dorset. It is a local quality incentive scheme to engage general practice to achieve outcomes against key local objectives and quality improvements not covered through the national schemes or commissioned services.   \nThe CCLIP fund is the first example of how we would like to use elements of existing and additional funding streams differently, to meet the objectives set out in the 10YP and to ensure sustainability at neighbourhood when INT funding ceases. As the provider landscape is changing, we will need to use existing resources to commission and contract differently.\nCOMMERCIAL SECTION\nContracting terms to be The NHS Terms and Conditions of Goods & Non-clinical Services Contract \nContract Term: 3 years with an option to extend for 2 years\nProposed start date:  aspire to the 1 June (earliest)\nBudget: £150k per annum\nSERVICE SPECIFICATION\nThe service aims are to:\n1.\tDeliver a single co-ordinator role for the management of the CCLIP Programme  across single/multiple neighbourhoods to support primary care delivery; legally, efficiently and within financial balance.\n2.\tDemonstrate value for money in the development of all CCLIP projects\n3.\tDeliver an increased level of neighbourhood level collaboration between GP practices, PCNs, local authorities, community providers, VCSE organisations, and system partners through the development of Alliance agreements. There is an expectation that the Provider will support primary care in developing formal agreements / sub-contracts with partners, e.g. VCSEs, to deliver service improvements.  \n4.\tAssure commissioned outcomes are based on neighbourhood need, by coordinating projects, quality improvement initiatives, digital solutions, and workflow optimisation. Ensuring local citizens within neighbourhoods are engaged in development and delivery.\nInnovation and Transformation projects will deliver the following CCLIP Programme outcomes and principles:\nOutcomes  \n•\tProvide efficiencies to the system (financial savings and/or activity)\n•\tProvides value for money for the delivered outcomes.\n•\tContribute to overall ICB financial productivity and save money\n•\tReduce the gap in healthy life years at neighbourhood\n•\tDeliver early adoption of improved population health and health inequalities at neighbourhood level \nPrinciples:\n•\tDeliver integrated neighbourhood models of care: taking a neighbourhood approach e.g. partnering/sub-contracting with VCSEs. \n•\tMust develop and strengthen the resilience of neighbourhood contractors.\n•\tProjects must not duplicate existing commissioned services e.g. INT Delivery Programme\n•\tMust support strategic commissioning framework implementation\n•\tMust develop assurance and accountability among GP providers - moving to accountable care provision\n•\tShould be deliverable through and with organisational options amongst INT providers (e.g. GPA)\n•\tMust offer safe, evidence-based quality projects that have agreed levels of manageable risks\nThe provider will act as a Coordinator and Assurer of outcomes for approved projects within the CCLIP programme for the Dorset system as well as being responsible for the end-to-end co-ordination of a wide range of non-clinical services that support general practice outcomes\nCore service description\nCoordinator role\nThe provider will act as a Coordinator responsible for end-to-end co-ordination of a wide range of non-clinical services that support general practice outcomes. The Coordinator must be a credible, mature and local leader with strong partner relationships across primary care and system partners, with a deep understanding of the Dorset health and care landscape. The Co-ordinator must have a mandate from GP practices and PCNs to represent them.\nThe provider will also co-ordinate and provide programme management to projects that are funded through the CCLIP fund. \n1. Coordination and Programme Management for CCLIP \n•\tWork with general practice to identify and develop project/s that support neighbourhood priority health outcomes in line with the CCLIP programme principles.\n•\tEncourage innovation in neighbourhood model of delivery that align with the 'three shifts' in NHS plans.\n•\tCoordination of multi PCN and neighbourhood level initiatives that deliver CCLIP projects\n•\tAssure best value for money through price discovery and an understanding of best value models.\n•\tRecommend standardised pricing models and best value procurement where possible to the Project Provider(s) and Commissioner for recommended projects.\n•\tCo-ordinate a multi neighbourhood provider and commissioner oversight panel to approve projects in line with outcomes and principles\n•\tEnsure approved project funding is managed within authorised budget envelopes for CCLIP specification\n•\tAdvise the Commissioner of the funding schedules to be paid for each approved project\n•\tAssure the Commissioner on outcome achievement, payment awards and scheduling\n•\tMonitoring provider performance with monthly reports of approved projects and fund utilisation\n2.\tProvider Management\n•\tAssurance of contractor resilience for project providers.\n3.\tRelationship and stakeholder management\n•\tDevelop trusted relationships with community providers, local councils, and the VCSEs \n•\tFacilitate cross-sector relationships and partnership models of service delivery and contractual frameworks among primary care and its partners.\n•\tThe Co-ordinator must have established relationships with Primary Care Networks, Integrated Neighbourhood Teams and system partners across both Bournemouth, Christchurch and Poole (BCP) and Dorset places.\n4.\tCoordinator of General practice\nThe Coordinator will facilitate the development of GP services at scale, support functions on behalf of general practice:\n•\tServices at scale\nFacilitating models of care delivered at scale. Examples not exclusively including single, multi and neighbourhood provider models e.g. COVID-antiviral, MGUS, Gender Identity shared care prescribing services\n•\tGeneral practice support services\n- Co-ordinating complaints\n- Act as the contact point for all complaints related to general practice that will come via the ICB's complaints team. Working with general practice to respond to the complaints adequately and with compassion. \n- Primary care support line \n- Act as a single point of contact for non-contractual related queries e.g. business continuity issues, non ICB commissioning queries.\n- Non-ICB commissioned queries/issues. Bringing system partners together as needed.\n- Operational issues - bringing general practice together to provider peer support and expertise to resolve operational issues.\n- Business continuity / operational issues - co-ordinating learning and best practice and leaning on mutual aid across PCNs to reach resolutions\n- Medicines Query service. \n- SystmOne formulary updates and medicines protocol maintenance. \n- Co-ordination of primary care medicines shortage management  \n- Mutual Aid pharmacy leadership development for 'Developing pathway' PCNs  \nFurther discussions will be had with the provider to agree specific areas.  \n•\tGP communication\nCo-ordinate the communication of key messages for GP practices, to ensure messages are shared effectively and local information is clearly understood. \nLocations\nThe service will be delivered:\n•\tVirtually across all neighbourhoods via remote coordination, digital platforms, and shared communication tools.\n•\tOnsite, where required, at: \n- GP practices\n- Primary Care Network hubs\n- Community or local authority premises\n- Place or ICS coordination centres\nThe Co-ordinator must maintain adequate physical presence to build relationships, understand local context, and support service delivery.\nService Requirements and Standards\n•\tGovernance and Accountability\n•\tMonthly reporting to the commissioner and relevant neighbourhood boards to provide assurance on how agreed projects are providing value for money and making a difference. \n•\tParticipation in Place-level governance and Primary Care Transformation groups.\n•\tMaintenance of risk registers, action logs, and delivery plans.\n•\tQuality and Performance\nThe Coordinator must meet KPIs relating to:\n- Delivery of agreed workplans\n- Timely issue resolution\n- Supplier/contract performance\n- Neighbourhood satisfaction surveys\n- Demonstrated administrative burden reduction\n- Value for money and cost avoidance tracking\nDependencies and Interfaces\nThe service will interface with:\n•\tGP practices and PCNs\n•\tIntegrated Neighbourhood Teams\n•\tLocal authorities\n•\tCommunity and Voluntary Sector partners\n•\tAcute and community NHS providers\n•\tICS Digital, Estates, and Workforce teams\n•\tOther commissioned services contributing to neighbourhood level care\n•\tNHS Dorset ICB and/or the cluster commissioning organisation. \nThe provider must have a good understanding of the Dorset health and care system, and the partners within it.\nThe provider must maintain a presence in the county of Dorset (i.e. in either Bournemouth, Christchurch and Poole or Dorset local authority footprint).\nThe provider must have a mandate from Dorset GPs and primary care networks to represent them."
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