{ "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-066fef", "publisher": { "name": "Cabinet Office", "scheme": "GB-GOR", "uid": "D2", "uri": "https://www.gov.uk/government/organisations/cabinet-office" }, "publishedDate": "2026-08-20T11:26:57+01:00", "license": "http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/", "publicationPolicy": "https://www.gov.uk/government/publications/open-contracting", "version": "1.1", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ], "packages": [ "https://www.find-tender.service.gov.uk/api/1.0/ocdsRecordPackages/ocds-h6vhtk-066fef" ], "records": [ { "ocid": "ocds-h6vhtk-066fef", "releases": [ { "ocid": "ocds-h6vhtk-066fef", "id": "025589-2026", "tag": [ "planning" ], "date": "2026-03-20T10:02:43Z", "initiationType": "tender", "parties": [ { "name": "NHS Blood and Transplant", "id": "GB-PPON-PDBY-6395-VWBP", "identifier": { "scheme": "GB-PPON", "id": "PDBY-6395-VWBP" }, "address": { "streetAddress": "500 North Bristol Park", "locality": "Bristol", "postalCode": "BS34 7QH", "country": "GB", "countryName": "United Kingdom", "region": "UKK12" }, "contactPoint": { "email": "rowena.thomas@nhsbt.nhs.uk" }, "roles": [ "buyer" ], "details": { "url": "https://www.nhsbt.nhs.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ] } } ], "buyer": { "id": "GB-PPON-PDBY-6395-VWBP", "name": "NHS Blood and Transplant" }, "planning": { "milestones": [ { "id": "engagement", "type": "engagement", "description": "NHS Blood and Transplant (NHSBT) will be holding a series of market engagement activities to inform the next phase of the Donor and Session Programme (DASP) commercial strategy. This includes preparation for the procurement of the CRM Framework, and associated procurements for a Technology Implementation Partner and a Business Change Partner.\nAn online broadcast session will take place on 31st March 2026 at 14:00, followed by an opportunity for suppliers to submit feedback and questions ahead of a further session on 13th April 2026.\nSuppliers are asked to register on Atamis (https://atamis 1928.my.site.com/s/Welcome) and search for Project Reference C432298. All information and any documentation released during this engagement will be made available via the Atamis portal.\nThe session on 13th April 2026 will be delivered in partnership with TechUK as a hybrid (online and in person) event. Further details, including booking information, can be found here: NHSBT DASP procurement: pre-market engagement roundtable on technology and business change.\nAttendance at one or both sessions is not mandatory. All materials shared during the sessions will be published on Atamis under Project Reference C432298 following each event, and will also be included in the subsequent ITT pack.\nParticipation in this early market engagement does not constitute a commitment by NHSBT to launch a procurement process or to award any contract(s). No remuneration, expenses, or other compensation will be paid to organisations taking part. Suppliers should only participate on the basis that they fully understand and accept this position.", "dueDate": "2026-04-30T23:59:59+01:00", "status": "scheduled" } ], "documents": [ { "id": "025589-2026", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/025589-2026", "datePublished": "2026-03-20T10:02:43Z", "format": "text/html" } ] }, "tender": { "id": "C432298", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "CRM Platform (Donor and Session Programme)", "description": "NHS Blood and Transplant is progressing with the Donor and Session Platform (DASP) Programme, a transformative digital programme that aims to modernise donor engagement and session delivery.\nTo deliver DASP effectively, NHSBT intend to procure:\nThree strategic delivery partners to work alongside NHSBT teams.\nA CRM platform and software components.\nProcurement will be phased and NHSBT are now starting engagement with suppliers who can meet requirements for a CRM Platform for the Donor and Session Programme.", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "48445000", "description": "Customer Relation Management software package" }, { "scheme": "CPV", "id": "72212445", "description": "Customer Relation Management software development services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" }, { "scheme": "CPV", "id": "72263000", "description": "Software implementation services" }, { "scheme": "CPV", "id": "72224000", "description": "Project management consultancy services" } ], "relatedLot": "1" } ], "value": { "amountGross": 4000000, "amount": 3200000, "currency": "GBP" }, "mainProcurementCategory": "goods", "aboveThreshold": true, "techniques": { "hasFrameworkAgreement": true }, "lots": [ { "id": "1", "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2030-07-31T23:59:59+01:00", "maxExtentDate": "2034-07-31T23:59:59+01:00" }, "hasRenewal": true, "status": "planning" } ], "communication": { "futureNoticeDate": "2026-05-18T23:59:59+01:00" }, "status": "planning" }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] }, { "id": "054541-2026", "tag": [ "tender" ], "date": "2026-06-10T09:25:15+01:00", "initiationType": "tender", "ocid": "ocds-h6vhtk-066fef", "parties": [ { "name": "NHS Blood and Transplant", "id": "GB-PPON-PDBY-6395-VWBP", "identifier": { "scheme": "GB-PPON", "id": "PDBY-6395-VWBP" }, "address": { "streetAddress": "500 North Bristol Park", "locality": "Bristol", "postalCode": "BS34 7QH", "country": "GB", "countryName": "United Kingdom", "region": "UKK12" }, "contactPoint": { "email": "rowena.thomas@nhsbt.nhs.uk" }, "roles": [ "buyer" ], "details": { "url": "https://www.nhsbt.nhs.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ] } } ], "buyer": { "id": "GB-PPON-PDBY-6395-VWBP", "name": "NHS Blood and Transplant" }, "tender": { "id": "C443774", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "CRM Platform (Donor and Session Programme)", "description": "NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma.\nNHSBT is seeking to establish a CRM Platform Framework to support DASP. The CRM platform, referred to as the Donor Platform, is intended to provide the core platform capability required to support donor engagement, appointment management, session planning, operational responsiveness and future digital interoperability.\nThis procurement is being conducted as a one-stage open procedure under the Procurement Act 2023. Tender Responses will be assessed in accordance with the published tender documents, including conditions of participation, technical capability pass/fail requirements, quality, social value and commercial evaluation.\nThis procurement is not divided into conventional fixed lots. The Framework will instead be structured by CRM Platform using the Platform Tower model described in the tender documents. Suppliers must identify one CRM Platform per Tender Response. Tender Responses will be grouped by CRM Platform into Platform Towers and evaluated within the relevant Platform Tower. The number and identity of Platform Towers will depend on the CRM Platforms proposed in compliant Tender Responses. Only the highest-ranked compliant Supplier in each Platform Tower may be appointed to the Framework for that CRM Platform.\nThe Authority may award a single planned Call-Off Contract under the Framework without further competition. The potential Call-Off Contract would be awarded to the Framework Supplier appointed to the Platform Tower corresponding to the CRM Platform aligned with the successful Technical Implementation Partner solution, as further described in the tender documents. Appointment to the Framework does not oblige the Authority to award any Call-Off Contract.\nThe Framework Agreement will be for a period of one (1) year with no option to extend. Any Call-Off Contract must be awarded during the term of the Framework Agreement but may continue beyond expiry of the Framework Agreement. The Call-Off Contract will not exceed eight (8) years in total. \nFurther details of the requirements, procurement process, Platform Tower model, evaluation methodology, Framework appointment mechanism and potential Call-Off mechanism are set out in the Invitation to Tender documents available via Atamis under reference C443774.", "status": "active", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "48445000", "description": "Customer Relation Management software package" }, { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" }, { "scheme": "CPV", "id": "48517000", "description": "IT software package" }, { "scheme": "CPV", "id": "72268000", "description": "Software supply services" } ], "deliveryAddresses": [ { "region": "UKC", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKD", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKF", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKG", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKJ", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" }, { "id": "10", "additionalClassifications": [ { "scheme": "CPV", "id": "48445000", "description": "Customer Relation Management software package" }, { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" }, { "scheme": "CPV", "id": "48517000", "description": "IT software package" }, { "scheme": "CPV", "id": "72268000", "description": "Software supply services" } ], "deliveryAddresses": [ { "region": "UKC", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKD", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKF", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKG", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKJ", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "10" }, { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "48445000", "description": "Customer Relation Management software package" }, { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" }, { "scheme": "CPV", "id": "48517000", "description": "IT software package" }, { "scheme": "CPV", "id": "72268000", "description": "Software supply services" } ], "deliveryAddresses": [ { "region": "UKC", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKD", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKF", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKG", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKJ", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "2" }, { "id": "3", "additionalClassifications": [ { "scheme": "CPV", "id": "48445000", "description": "Customer Relation Management software package" }, { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" }, { "scheme": "CPV", "id": "48517000", "description": "IT software package" }, { "scheme": "CPV", "id": "72268000", "description": "Software supply services" } ], "deliveryAddresses": [ { "region": "UKC", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKD", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKF", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKG", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKJ", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "3" }, { "id": "4", "additionalClassifications": [ { "scheme": "CPV", "id": "48445000", "description": "Customer Relation Management software package" }, { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" }, { "scheme": "CPV", "id": "48517000", "description": "IT software package" }, { "scheme": "CPV", "id": "72268000", "description": "Software supply services" } ], "deliveryAddresses": [ { "region": "UKC", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKD", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKF", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKG", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKJ", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "4" }, { "id": "5", "additionalClassifications": [ { "scheme": "CPV", "id": "48445000", "description": "Customer Relation Management software package" }, { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" }, { "scheme": "CPV", "id": "48517000", "description": "IT software package" }, { "scheme": "CPV", "id": "72268000", "description": "Software supply services" } ], "deliveryAddresses": [ { "region": "UKC", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKD", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKF", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKG", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKJ", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "5" }, { "id": "6", "additionalClassifications": [ { "scheme": "CPV", "id": "48445000", "description": "Customer Relation Management software package" }, { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" }, { "scheme": "CPV", "id": "48517000", "description": "IT software package" }, { "scheme": "CPV", "id": "72268000", "description": "Software supply services" } ], "deliveryAddresses": [ { "region": "UKC", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKD", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKF", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKG", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKJ", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "6" }, { "id": "7", "additionalClassifications": [ { "scheme": "CPV", "id": "48445000", "description": "Customer Relation Management software package" }, { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" }, { "scheme": "CPV", "id": "48517000", "description": "IT software package" }, { "scheme": "CPV", "id": "72268000", "description": "Software supply services" } ], "deliveryAddresses": [ { "region": "UKC", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKD", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKF", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKG", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKJ", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "7" }, { "id": "8", "additionalClassifications": [ { "scheme": "CPV", "id": "48445000", "description": "Customer Relation Management software package" }, { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" }, { "scheme": "CPV", "id": "48517000", "description": "IT software package" }, { "scheme": "CPV", "id": "72268000", "description": "Software supply services" } ], "deliveryAddresses": [ { "region": "UKC", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKD", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKF", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKG", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKJ", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "8" }, { "id": "9", "additionalClassifications": [ { "scheme": "CPV", "id": "48445000", "description": "Customer Relation Management software package" }, { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" }, { "scheme": "CPV", "id": "48517000", "description": "IT software package" }, { "scheme": "CPV", "id": "72268000", "description": "Software supply services" } ], "deliveryAddresses": [ { "region": "UKC", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKD", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKF", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKG", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKJ", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "9" } ], "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "mainProcurementCategory": "goods", "aboveThreshold": true, "coveredBy": [ "GPA" ], "techniques": { "hasFrameworkAgreement": true, "frameworkAgreement": { "maximumParticipants": 10, "method": "withoutReopeningCompetition", "type": "closed", "description": "The Framework will operate as a CRM Platform Framework structured by CRM Platform. The procurement is not divided into conventional fixed lots at the point of publication. Suppliers must identify one CRM Platform per Tender Response. Tender Responses will be grouped by CRM Platform into Platform Towers and evaluated within the relevant Platform Tower in accordance with the methodology set out in the Invitation to Tender documents. The number and identity of Platform Towers will depend on the CRM Platforms proposed in compliant Tender Responses.\nThe Authority intends to appoint no more than one supplier per Platform Tower, being the highest-ranked compliant Supplier in that Platform Tower, subject to satisfaction of all mandatory requirements, minimum thresholds, award criteria and the Authority’s reserved rights. \nThe Authority may award a single planned Call-Off Contract under the Framework without further competition. The objective mechanism for supplier selection is that the Call-Off Contract may be awarded to the Framework Supplier that provides the CRM System identified in the preferred bid submitted by the successful Technical Implementation Partner bidder.\nAppointment to the Framework does not oblige the Authority to award any Call-Off Contract, place any order, guarantee any volume of work or guarantee any level of spend. Any Call-Off Contract must be awarded during the term of the Framework Agreement and will be formed using the applicable Order Form under the Framework. Further details of the Framework operation, Platform Tower model, Framework appointment mechanism and potential Call-Off mechanism are set out in the Invitation to Tender documents under Atamis reference C443774." } }, "submissionMethodDetails": "https://atamis-1928.my.site.com/", "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "tenderPeriod": { "endDate": "2026-07-06T12:00:00+01:00" }, "enquiryPeriod": { "endDate": "2026-06-26T12:00:00+01:00" }, "awardPeriod": { "endDate": "2026-07-27T23:59:59+01:00" }, "lots": [ { "id": "1", "title": "Lot 1 - CRM Platform 1", "description": "Provisional CRM Platform Tower Lot 1. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.", "status": "active", "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2027-07-31T23:59:59+01:00" } }, { "id": "10", "title": "Lot 10 - CRM Platform 10", "description": "Provisional CRM Platform Tower Lot 10. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.", "status": "active", "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2027-07-31T23:59:59+01:00" } }, { "id": "2", "title": "Lot 2- CRM Platform 2", "description": "Provisional CRM Platform Tower Lot 2. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.", "status": "active", "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2027-07-31T23:59:59+01:00" } }, { "id": "3", "title": "Lot 3 - CRM Platform 3", "description": "Provisional CRM Platform Tower Lot 3. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.", "status": "active", "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2027-07-31T23:59:59+01:00" } }, { "id": "4", "title": "Lot 4 - CRM Platform 4", "description": "Provisional CRM Platform Tower Lot 4. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.", "status": "active", "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2027-07-31T23:59:59+01:00" } }, { "id": "5", "title": "Lot 5 - CRM Platform 5", "description": "Provisional CRM Platform Tower Lot 5. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.", "status": "active", "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2027-07-31T23:59:59+01:00" } }, { "id": "6", "title": "Lot 6 - CRM Platform 6", "description": "Provisional CRM Platform Tower Lot 6. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.", "status": "active", "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2027-07-31T23:59:59+01:00" } }, { "id": "7", "title": "Lot 7 - CRM Platform 7", "description": "Provisional CRM Platform Tower Lot 7. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.", "status": "active", "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2027-07-31T23:59:59+01:00" } }, { "id": "8", "title": "Lot 8 - CRM Platform 8", "description": "Provisional CRM Platform Tower Lot 8. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.", "status": "active", "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2027-07-31T23:59:59+01:00" } }, { "id": "9", "title": "Lot 9 - CRM Platform 9", "description": "Provisional CRM Platform Tower Lot 9. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.", "status": "active", "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2027-07-31T23:59:59+01:00" } } ], "lotDetails": { "awardCriteriaDetails": "A Supplier may submit more than one Tender Response where it wishes to propose more than one CRM Platform. However, each Tender Response must relate to one CRM Platform only and must be submitted as a separate, complete and standalone Tender Response for that CRM Platform.\nThe actual number of suppliers appointed may be fewer and will depend on the number of CRM Platform Towers arising from compliant Tender Responses. The Authority intends to appoint no more than one supplier per Platform Tower, being the highest-ranked compliant Supplier in that Platform Tower, subject to satisfaction of all mandatory requirements, minimum thresholds, award criteria and the Authority’s reserved rights." }, "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest" }, { "id": "054541-2026", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/054541-2026", "datePublished": "2026-06-10T09:25:15+01:00", "format": "text/html" } ], "contractTerms": { "financialTerms": "30 days (Further details provided in tender documents)" }, "riskDetails": "Changes in applicable law, regulation, mandatory guidance or public sector/NHS requirements relating to data protection, information governance, cyber security, accessibility, clinical safety, interoperability, identity verification or digital service delivery; mandated or externally-driven changes to NHS, government or third-party systems, standards, APIs, data models or integration requirements on which the CRM Platform depends; material changes in donor, clinical, operational or public health requirements arising from regulatory, clinical, safety or national policy changes; and material cyber security, resilience or business continuity events requiring changes to maintain safe, secure and compliant operation of the CRM Platform." }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_pagination_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_suitability_extension/master/extension.json", "https://raw.githubusercontent.com/portaledcahn/ocds_Links_extension/main/extension.json", "https://raw.githubusercontent.com/cabinetoffice/ocds_uk_extension/main/extension.json" ] }, { "buyerID": [], "id": "079358-2026", "tag": [ "award", "contract" ], "date": "2026-08-20T11:17:52+01:00", "initiationType": "tender", "ocid": "ocds-h6vhtk-066fef", "parties": [ { "name": "NHS Blood and Transplant", "id": "GB-PPON-PDBY-6395-VWBP", "identifier": { "scheme": "GB-PPON", "id": "PDBY-6395-VWBP" }, "address": { "streetAddress": "500 North Bristol Park", "locality": "Bristol", "postalCode": "BS34 7QH", "country": "GB", "countryName": "United Kingdom", "region": "UKK12" }, "contactPoint": { "email": "rowena.thomas@nhsbt.nhs.uk" }, "roles": [ "buyer" ], "details": { "url": "https://www.nhsbt.nhs.uk/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ] } }, { "name": "INSIGHT DIRECT (UK) LTD", "id": "GB-PPON-PVDG-2635-GTLY", "identifier": { "scheme": "GB-PPON", "id": "PVDG-2635-GTLY" }, "address": { "streetAddress": "1st Floor St Paul's Place, Sheffield", "locality": "Sheffield", "postalCode": "S1 2JF", "country": "GB", "countryName": "United Kingdom", "region": "UKE32" }, "contactPoint": { "email": "pstenderteam@insight.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "https://uk.insight.com/en_GB/home.html", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "None" } }, { "name": "Pegasystems Limited", "id": "GB-PPON-PJRT-6975-JBRM", "identifier": { "scheme": "GB-PPON", "id": "PJRT-6975-JBRM" }, "address": { "streetAddress": "3rd Floor 23 Forbury Road", "locality": "Reading", "postalCode": "RG1 3JH", "country": "GB", "countryName": "United Kingdom", "region": "UKJ11" }, "contactPoint": { "email": "rfpteam@pega.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.pega.com", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "None" } }, { "name": "Portaltech Reply Limited", "id": "GB-PPON-PXHP-3254-PZTW", "identifier": { "scheme": "GB-PPON", "id": "PXHP-3254-PZTW" }, "address": { "streetAddress": "Reply House, 36 Grosvenor Gardens", "locality": "London", "postalCode": "SW1W 0EB", "country": "GB", "countryName": "United Kingdom", "region": "UKI32" }, "contactPoint": { "email": "portaltech.bid@reply.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.portaltech.reply.com", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "None" } } ], "buyer": { "id": "GB-PPON-PDBY-6395-VWBP", "name": "NHS Blood and Transplant" }, "tender": { "id": "C443774", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "CRM Platform (Donor and Session Programme)", "description": "NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma.\nNHSBT has conducted a one-stage open procedure under the Procurement Act 2023 to establish a CRM Platform Framework supporting DASP. The CRM platform, referred to as the Donor Platform, is intended to provide the core platform capability required to support donor engagement, appointment management, session planning, operational responsiveness and future digital interoperability.\nTender Responses were assessed in accordance with the published tender documents, including conditions of participation, mandatory technical capability requirements, Quality, Social Value and Commercial evaluation.\nThe Framework is structured by CRM Platform using the Platform Tower model described in the tender documents. Tender Responses were grouped and evaluated within the relevant Platform Tower. NHSBT intends to appoint the highest-ranked compliant Supplier within each successful Platform Tower, subject to completion of the applicable standstill period and execution of the Framework Agreements.\nThe Framework will provide a route through which NHSBT may award one planned Call-Off Contract without further competition. The potential Call-Off Contract would be awarded to the Framework Supplier appointed to the Platform Tower corresponding to the CRM Platform identified in the successful Technical Implementation Partner solution, in accordance with the objective Call-Off mechanism set out in the Framework documents.\nAppointment to the Framework does not oblige NHSBT to award a Call-Off Contract and does not guarantee any volume of work, revenue or expenditure. No CRM Call-Off Contract is being awarded through this Contract Award Notice.\nThe Framework Agreement will have a maximum term of one (1) year with no option to extend and is intended to support the award of one Call-Off Contract only. Any Call-Off Contract must be awarded during the term of the Framework Agreement but may continue beyond expiry of the Framework. The potential Call-Off Contract will not exceed eight (8) years in total.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.", "status": "complete", "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "techniques": { "hasFrameworkAgreement": true }, "lots": [ { "id": "1", "status": "complete", "description": null }, { "id": "2", "status": "complete", "description": null }, { "id": "3", "status": "complete", "description": null }, { "id": "10", "status": "complete", "description": null }, { "id": "4", "status": "complete", "description": null }, { "id": "5", "status": "complete", "description": null }, { "id": "6", "status": "complete", "description": null }, { "id": "7", "status": "complete", "description": null }, { "id": "8", "status": "complete", "description": null }, { "id": "9", "status": "complete", "description": null } ] }, "bids": { "details": [ { "id": "1", "status": "valid", "tenderers": [ { "id": "GB-PPON-PVDG-2635-GTLY", "name": "INSIGHT DIRECT (UK) LTD" } ], "relatedLots": [ "1" ] }, { "id": "2", "status": "valid", "tenderers": [ { "id": "GB-PPON-PJRT-6975-JBRM", "name": "Pegasystems Limited" } ], "relatedLots": [ "2" ] }, { "id": "3", "status": "valid", "tenderers": [ { "id": "GB-PPON-PXHP-3254-PZTW", "name": "Portaltech Reply Limited" } ], "relatedLots": [ "3" ] } ], "statistics": [ { "id": "1", "measure": "bids", "value": 1, "relatedLot": "1" }, { "id": "2", "measure": "bids", "value": 1, "relatedLot": "2" }, { "id": "3", "measure": "bids", "value": 1, "relatedLot": "3" }, { "id": "4", "measure": "finalStageBids", "value": 1, "relatedLot": "1" }, { "id": "5", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "1" }, { "id": "6", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "1" }, { "id": "7", "measure": "finalStageBids", "value": 1, "relatedLot": "2" }, { "id": "8", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "2" }, { "id": "9", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "2" }, { "id": "10", "measure": "finalStageBids", "value": 1, "relatedLot": "3" }, { "id": "11", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "3" }, { "id": "12", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "3" }, { "id": "13", "measure": "finalStageBids", "value": 0, "relatedLot": "10" }, { "id": "14", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "10" }, { "id": "15", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "10" }, { "id": "16", "measure": "finalStageBids", "value": 0, "relatedLot": "4" }, { "id": "17", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "4" }, { "id": "18", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "4" }, { "id": "19", "measure": "finalStageBids", "value": 0, "relatedLot": "5" }, { "id": "20", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "5" }, { "id": "21", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "5" }, { "id": "22", "measure": "finalStageBids", "value": 0, "relatedLot": "6" }, { "id": "23", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "6" }, { "id": "24", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "6" }, { "id": "25", "measure": "finalStageBids", "value": 0, "relatedLot": "7" }, { "id": "26", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "7" }, { "id": "27", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "7" }, { "id": "28", "measure": "finalStageBids", "value": 0, "relatedLot": "8" }, { "id": "29", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "8" }, { "id": "30", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "8" }, { "id": "31", "measure": "finalStageBids", "value": 0, "relatedLot": "9" }, { "id": "32", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "9" }, { "id": "33", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "9" } ] }, "awards": [ { "id": "-1", "status": "active", "finalStatusDate": "2026-08-06T00:00:00+01:00", "relatedLots": [ 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This includes preparation for the procurement of the CRM Framework, and associated procurements for a Technology Implementation Partner and a Business Change Partner.\nAn online broadcast session will take place on 31st March 2026 at 14:00, followed by an opportunity for suppliers to submit feedback and questions ahead of a further session on 13th April 2026.\nSuppliers are asked to register on Atamis (https://atamis 1928.my.site.com/s/Welcome) and search for Project Reference C432298. All information and any documentation released during this engagement will be made available via the Atamis portal.\nThe session on 13th April 2026 will be delivered in partnership with TechUK as a hybrid (online and in person) event. Further details, including booking information, can be found here: NHSBT DASP procurement: pre-market engagement roundtable on technology and business change.\nAttendance at one or both sessions is not mandatory. All materials shared during the sessions will be published on Atamis under Project Reference C432298 following each event, and will also be included in the subsequent ITT pack.\nParticipation in this early market engagement does not constitute a commitment by NHSBT to launch a procurement process or to award any contract(s). No remuneration, expenses, or other compensation will be paid to organisations taking part. Suppliers should only participate on the basis that they fully understand and accept this position.", "dueDate": "2026-04-30T23:59:59+01:00", "status": "scheduled" } ], "documents": [ { "id": "025589-2026", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/025589-2026", "datePublished": "2026-03-20T10:02:43Z", "format": "text/html" } ] }, "tender": { "id": "C443774", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "CRM Platform (Donor and Session Programme)", "description": "NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma.\nNHSBT has conducted a one-stage open procedure under the Procurement Act 2023 to establish a CRM Platform Framework supporting DASP. The CRM platform, referred to as the Donor Platform, is intended to provide the core platform capability required to support donor engagement, appointment management, session planning, operational responsiveness and future digital interoperability.\nTender Responses were assessed in accordance with the published tender documents, including conditions of participation, mandatory technical capability requirements, Quality, Social Value and Commercial evaluation.\nThe Framework is structured by CRM Platform using the Platform Tower model described in the tender documents. Tender Responses were grouped and evaluated within the relevant Platform Tower. NHSBT intends to appoint the highest-ranked compliant Supplier within each successful Platform Tower, subject to completion of the applicable standstill period and execution of the Framework Agreements.\nThe Framework will provide a route through which NHSBT may award one planned Call-Off Contract without further competition. The potential Call-Off Contract would be awarded to the Framework Supplier appointed to the Platform Tower corresponding to the CRM Platform identified in the successful Technical Implementation Partner solution, in accordance with the objective Call-Off mechanism set out in the Framework documents.\nAppointment to the Framework does not oblige NHSBT to award a Call-Off Contract and does not guarantee any volume of work, revenue or expenditure. No CRM Call-Off Contract is being awarded through this Contract Award Notice.\nThe Framework Agreement will have a maximum term of one (1) year with no option to extend and is intended to support the award of one Call-Off Contract only. Any Call-Off Contract must be awarded during the term of the Framework Agreement but may continue beyond expiry of the Framework. The potential Call-Off Contract will not exceed eight (8) years in total.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. 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Kingdom" }, { "region": "UKK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "8" }, { "id": "9", "additionalClassifications": [ { "scheme": "CPV", "id": "48445000", "description": "Customer Relation Management software package" }, { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" }, { "scheme": "CPV", "id": "48517000", "description": "IT software package" }, { "scheme": "CPV", "id": "72268000", "description": "Software supply services" } ], "deliveryAddresses": [ { "region": "UKC", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKD", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKF", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKG", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKJ", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "9" } ], "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "mainProcurementCategory": "goods", "aboveThreshold": true, "techniques": { "hasFrameworkAgreement": true, "frameworkAgreement": { "maximumParticipants": 10, "method": "withoutReopeningCompetition", "type": "closed", "description": "The Framework will operate as a CRM Platform Framework structured by CRM Platform. The procurement is not divided into conventional fixed lots at the point of publication. Suppliers must identify one CRM Platform per Tender Response. Tender Responses will be grouped by CRM Platform into Platform Towers and evaluated within the relevant Platform Tower in accordance with the methodology set out in the Invitation to Tender documents. The number and identity of Platform Towers will depend on the CRM Platforms proposed in compliant Tender Responses.\nThe Authority intends to appoint no more than one supplier per Platform Tower, being the highest-ranked compliant Supplier in that Platform Tower, subject to satisfaction of all mandatory requirements, minimum thresholds, award criteria and the Authority’s reserved rights. \nThe Authority may award a single planned Call-Off Contract under the Framework without further competition. The objective mechanism for supplier selection is that the Call-Off Contract may be awarded to the Framework Supplier that provides the CRM System identified in the preferred bid submitted by the successful Technical Implementation Partner bidder.\nAppointment to the Framework does not oblige the Authority to award any Call-Off Contract, place any order, guarantee any volume of work or guarantee any level of spend. Any Call-Off Contract must be awarded during the term of the Framework Agreement and will be formed using the applicable Order Form under the Framework. Further details of the Framework operation, Platform Tower model, Framework appointment mechanism and potential Call-Off mechanism are set out in the Invitation to Tender documents under Atamis reference C443774." } }, "lots": [ { "id": "1", "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2027-07-31T23:59:59+01:00", "maxExtentDate": "2034-07-31T23:59:59+01:00" }, "hasRenewal": true, "status": "complete", "title": "Lot 1 - CRM Platform 1", "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] } }, { "id": "10", "title": "Lot 10 - CRM Platform 10", "status": "complete", "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2027-07-31T23:59:59+01:00" } }, { "id": "2", "title": "Lot 2- CRM Platform 2", "status": "complete", "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2027-07-31T23:59:59+01:00" } }, { "id": "3", "title": "Lot 3 - CRM Platform 3", "status": "complete", "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2027-07-31T23:59:59+01:00" } }, { "id": "4", "title": "Lot 4 - CRM Platform 4", "status": "complete", "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2027-07-31T23:59:59+01:00" } }, { "id": "5", "title": "Lot 5 - CRM Platform 5", "status": "complete", "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2027-07-31T23:59:59+01:00" } }, { "id": "6", "title": "Lot 6 - CRM Platform 6", "status": "complete", "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2027-07-31T23:59:59+01:00" } }, { "id": "7", "title": "Lot 7 - CRM Platform 7", "status": "complete", "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2027-07-31T23:59:59+01:00" } }, { "id": "8", "title": "Lot 8 - CRM Platform 8", "status": "complete", "value": { "amountGross": 8000000, "amount": 6400000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] }, "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-08-01T00:00:00+01:00", "endDate": "2027-07-31T23:59:59+01:00" } }, { "id": "9", "title": "Lot 9 - 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The Authority intends to appoint no more than one supplier per Platform Tower, being the highest-ranked compliant Supplier in that Platform Tower, subject to satisfaction of all mandatory requirements, minimum thresholds, award criteria and the Authority’s reserved rights." }, "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest" }, { "id": "054541-2026", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/054541-2026", "datePublished": "2026-06-10T09:25:15+01:00", "format": "text/html" } ], "contractTerms": { "financialTerms": "30 days (Further details provided in tender documents)" }, "riskDetails": "Changes in applicable law, regulation, mandatory guidance or public sector/NHS requirements relating to data protection, information governance, cyber security, accessibility, clinical safety, interoperability, identity verification or digital service delivery; mandated or externally-driven changes to NHS, government or third-party systems, standards, APIs, data models or integration requirements on which the CRM Platform depends; material changes in donor, clinical, operational or public health requirements arising from regulatory, clinical, safety or national policy changes; and material cyber security, resilience or business continuity events requiring changes to maintain safe, secure and compliant operation of the CRM Platform." }, "language": "en", "extensions": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", 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"2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": "Portaltech Reply Limited" } ], "identifier": { "scheme": [ { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": "GB-PPON" } ], "id": [ { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": "PXHP-3254-PZTW" } ] }, "address": { "streetAddress": [ { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": "Reply House, 36 Grosvenor Gardens" } ], "locality": [ { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": "London" } ], "postalCode": [ { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": "SW1W 0EB" } ], "country": [ { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": "GB" } ], "countryName": [ { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": "United Kingdom" } ], "region": [ { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": "UKI32" } ] }, "contactPoint": { "email": [ { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": "portaltech.bid@reply.com" } ] }, "roles": [ { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": [ "supplier", "tenderer" ] } ], "details": { "url": [ { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": "http://www.portaltech.reply.com" } ], "scale": [ { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": "large" } ], "vcse": [ { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": false } ], "publicServiceMissionOrganization": [ { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": false } ], "shelteredWorkshop": [ { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": false } ] }, "control": { "description": [ { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": "None" } ] } } ], "buyer": { "id": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "GB-PPON-PDBY-6395-VWBP" } ], "name": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "NHS Blood and Transplant" } ] }, "planning": { "milestones": [ { "id": "engagement", "type": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "engagement" } ], "description": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "NHS Blood and Transplant (NHSBT) will be holding a series of market engagement activities to inform the next phase of the Donor and Session Programme (DASP) commercial strategy. This includes preparation for the procurement of the CRM Framework, and associated procurements for a Technology Implementation Partner and a Business Change Partner.\nAn online broadcast session will take place on 31st March 2026 at 14:00, followed by an opportunity for suppliers to submit feedback and questions ahead of a further session on 13th April 2026.\nSuppliers are asked to register on Atamis (https://atamis 1928.my.site.com/s/Welcome) and search for Project Reference C432298. All information and any documentation released during this engagement will be made available via the Atamis portal.\nThe session on 13th April 2026 will be delivered in partnership with TechUK as a hybrid (online and in person) event. Further details, including booking information, can be found here: NHSBT DASP procurement: pre-market engagement roundtable on technology and business change.\nAttendance at one or both sessions is not mandatory. All materials shared during the sessions will be published on Atamis under Project Reference C432298 following each event, and will also be included in the subsequent ITT pack.\nParticipation in this early market engagement does not constitute a commitment by NHSBT to launch a procurement process or to award any contract(s). No remuneration, expenses, or other compensation will be paid to organisations taking part. Suppliers should only participate on the basis that they fully understand and accept this position." } ], "dueDate": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "2026-04-30T23:59:59+01:00" } ], "status": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "scheduled" } ] } ], "documents": [ { "id": "025589-2026", "documentType": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "marketEngagementNotice" } ], "noticeType": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "UK2" } ], "description": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "Preliminary market engagement notice on Find a Tender" } ], "url": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "https://www.find-tender.service.gov.uk/Notice/025589-2026" } ], "datePublished": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "2026-03-20T10:02:43Z" } ], "format": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "text/html" } ] } ] }, "tender": { "id": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "C432298" }, { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "C443774" } ], "legalBasis": { "id": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "2023/54" } ], "scheme": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "UKPGA" } ], "uri": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "https://www.legislation.gov.uk/ukpga/2023/54/contents" } ] }, "title": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "CRM Platform (Donor and Session Programme)" } ], "description": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "NHS Blood and Transplant is progressing with the Donor and Session Platform (DASP) Programme, a transformative digital programme that aims to modernise donor engagement and session delivery.\nTo deliver DASP effectively, NHSBT intend to procure:\nThree strategic delivery partners to work alongside NHSBT teams.\nA CRM platform and software components.\nProcurement will be phased and NHSBT are now starting engagement with suppliers who can meet requirements for a CRM Platform for the Donor and Session Programme." }, { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma.\nNHSBT is seeking to establish a CRM Platform Framework to support DASP. The CRM platform, referred to as the Donor Platform, is intended to provide the core platform capability required to support donor engagement, appointment management, session planning, operational responsiveness and future digital interoperability.\nThis procurement is being conducted as a one-stage open procedure under the Procurement Act 2023. Tender Responses will be assessed in accordance with the published tender documents, including conditions of participation, technical capability pass/fail requirements, quality, social value and commercial evaluation.\nThis procurement is not divided into conventional fixed lots. The Framework will instead be structured by CRM Platform using the Platform Tower model described in the tender documents. Suppliers must identify one CRM Platform per Tender Response. Tender Responses will be grouped by CRM Platform into Platform Towers and evaluated within the relevant Platform Tower. The number and identity of Platform Towers will depend on the CRM Platforms proposed in compliant Tender Responses. Only the highest-ranked compliant Supplier in each Platform Tower may be appointed to the Framework for that CRM Platform.\nThe Authority may award a single planned Call-Off Contract under the Framework without further competition. The potential Call-Off Contract would be awarded to the Framework Supplier appointed to the Platform Tower corresponding to the CRM Platform aligned with the successful Technical Implementation Partner solution, as further described in the tender documents. Appointment to the Framework does not oblige the Authority to award any Call-Off Contract.\nThe Framework Agreement will be for a period of one (1) year with no option to extend. Any Call-Off Contract must be awarded during the term of the Framework Agreement but may continue beyond expiry of the Framework Agreement. The Call-Off Contract will not exceed eight (8) years in total. \nFurther details of the requirements, procurement process, Platform Tower model, evaluation methodology, Framework appointment mechanism and potential Call-Off mechanism are set out in the Invitation to Tender documents available via Atamis under reference C443774." }, { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": "NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma.\nNHSBT has conducted a one-stage open procedure under the Procurement Act 2023 to establish a CRM Platform Framework supporting DASP. The CRM platform, referred to as the Donor Platform, is intended to provide the core platform capability required to support donor engagement, appointment management, session planning, operational responsiveness and future digital interoperability.\nTender Responses were assessed in accordance with the published tender documents, including conditions of participation, mandatory technical capability requirements, Quality, Social Value and Commercial evaluation.\nThe Framework is structured by CRM Platform using the Platform Tower model described in the tender documents. Tender Responses were grouped and evaluated within the relevant Platform Tower. NHSBT intends to appoint the highest-ranked compliant Supplier within each successful Platform Tower, subject to completion of the applicable standstill period and execution of the Framework Agreements.\nThe Framework will provide a route through which NHSBT may award one planned Call-Off Contract without further competition. The potential Call-Off Contract would be awarded to the Framework Supplier appointed to the Platform Tower corresponding to the CRM Platform identified in the successful Technical Implementation Partner solution, in accordance with the objective Call-Off mechanism set out in the Framework documents.\nAppointment to the Framework does not oblige NHSBT to award a Call-Off Contract and does not guarantee any volume of work, revenue or expenditure. No CRM Call-Off Contract is being awarded through this Contract Award Notice.\nThe Framework Agreement will have a maximum term of one (1) year with no option to extend and is intended to support the award of one Call-Off Contract only. Any Call-Off Contract must be awarded during the term of the Framework Agreement but may continue beyond expiry of the Framework. The potential Call-Off Contract will not exceed eight (8) years in total.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value." }, { "releaseID": "079365-2026", "releaseDate": "2026-08-20T11:26:57+01:00", "releaseTag": [ "awardUpdate", "contractUpdate" ], "value": "NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma.\nNHSBT has conducted a one-stage open procedure under the Procurement Act 2023 to establish a CRM Platform Framework supporting DASP. The CRM platform, referred to as the Donor Platform, is intended to provide the core platform capability required to support donor engagement, appointment management, session planning, operational responsiveness and future digital interoperability.\nTender Responses were assessed in accordance with the published tender documents, including conditions of participation, mandatory technical capability requirements, Quality, Social Value and Commercial evaluation.\nThe Framework is structured by CRM Platform using the Platform Tower model described in the tender documents. Tender Responses were grouped and evaluated within the relevant Platform Tower. NHSBT intends to appoint the highest-ranked compliant Supplier within each successful Platform Tower, subject to completion of the applicable standstill period and execution of the Framework Agreements.\nThe Framework will provide a route through which NHSBT may award one planned Call-Off Contract without further competition. The potential Call-Off Contract would be awarded to the Framework Supplier appointed to the Platform Tower corresponding to the CRM Platform identified in the successful Technical Implementation Partner solution, in accordance with the objective Call-Off mechanism set out in the Framework documents.\nAppointment to the Framework does not oblige NHSBT to award a Call-Off Contract and does not guarantee any volume of work, revenue or expenditure. No CRM Call-Off Contract is being awarded through this Contract Award Notice.\nThe Framework Agreement will have a maximum term of one (1) year with no option to extend and is intended to support the award of one Call-Off Contract only. Any Call-Off Contract must be awarded during the term of the Framework Agreement but may continue beyond expiry of the Framework. The potential Call-Off Contract will not exceed eight (8) years in total.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value.\nUnawarded Lots: \nPlatform Tower 4, InVita CRM, has not been awarded.\nUnsuccessful supplier information: HEMATERRA TECHNOLOGIES UK LIMITED trading as InVita Healthcare Technologies; unique supplier identifier (PPON): PNZR-4766-PCZT; postal address: 267 Banbury Road, Oxford, OX2 7HT, United Kingdom; SME status: No; value-driven NGO status: No. Number of tenders assessed for this Platform Tower: 1." } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": [ { "scheme": "CPV", "id": "48445000", "description": "Customer Relation Management software package" }, { "scheme": "CPV", "id": "72212445", "description": "Customer Relation Management software development services" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" }, { "scheme": "CPV", "id": "72263000", "description": "Software implementation services" }, { "scheme": "CPV", "id": "72224000", "description": "Project management consultancy services" } ] }, { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": [ { "scheme": "CPV", "id": "48445000", "description": "Customer Relation Management software package" }, { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" }, { "scheme": "CPV", "id": "48517000", "description": "IT software package" }, { "scheme": "CPV", "id": "72268000", "description": "Software supply services" } ] } ], "relatedLot": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "1" } ], "deliveryAddresses": [ { "region": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "UKC" } ], 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"releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "UKJ" } ], "country": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "UKK" } ], "country": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] } ] }, { "id": "10", "additionalClassifications": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": [ { 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"releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": 10 } ], "method": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "withoutReopeningCompetition" } ], "type": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "closed" } ], "description": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "The Framework will operate as a CRM Platform Framework structured by CRM Platform. The procurement is not divided into conventional fixed lots at the point of publication. Suppliers must identify one CRM Platform per Tender Response. Tender Responses will be grouped by CRM Platform into Platform Towers and evaluated within the relevant Platform Tower in accordance with the methodology set out in the Invitation to Tender documents. The number and identity of Platform Towers will depend on the CRM Platforms proposed in compliant Tender Responses.\nThe Authority intends to appoint no more than one supplier per Platform Tower, being the highest-ranked compliant Supplier in that Platform Tower, subject to satisfaction of all mandatory requirements, minimum thresholds, award criteria and the Authority’s reserved rights. \nThe Authority may award a single planned Call-Off Contract under the Framework without further competition. The objective mechanism for supplier selection is that the Call-Off Contract may be awarded to the Framework Supplier that provides the CRM System identified in the preferred bid submitted by the successful Technical Implementation Partner bidder.\nAppointment to the Framework does not oblige the Authority to award any Call-Off Contract, place any order, guarantee any volume of work or guarantee any level of spend. Any Call-Off Contract must be awarded during the term of the Framework Agreement and will be formed using the applicable Order Form under the Framework. Further details of the Framework operation, Platform Tower model, Framework appointment mechanism and potential Call-Off mechanism are set out in the Invitation to Tender documents under Atamis reference C443774." } ] } }, "lots": [ { "id": "1", "suitability": { "sme": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": true } ] }, "contractPeriod": { "startDate": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "2026-08-01T00:00:00+01:00" } ], "endDate": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "2030-07-31T23:59:59+01:00" }, { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "2027-07-31T23:59:59+01:00" } ], "maxExtentDate": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "2034-07-31T23:59:59+01:00" } ] }, "hasRenewal": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": true } ], "status": [ { "releaseID": "025589-2026", "releaseDate": "2026-03-20T10:02:43Z", "releaseTag": [ "planning" ], "value": "planning" }, { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "title": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "Lot 1 - CRM Platform 1" } ], "description": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "Provisional CRM Platform Tower Lot 1. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value." }, { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": null } ], "value": { "amountGross": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": 8000000 } ], "amount": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": 6400000 } ], "currency": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "GBP" } ] }, "awardCriteria": { "criteria": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] } ] }, "selectionCriteria": { "criteria": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] } ] } }, { "id": "10", "title": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "Lot 10 - CRM Platform 10" } ], "description": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "Provisional CRM Platform Tower Lot 10. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value." }, { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": null } ], "status": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "value": { "amountGross": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": 8000000 } ], "amount": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": 6400000 } ], "currency": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "GBP" } ] }, "awardCriteria": { "criteria": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] } ] }, "selectionCriteria": { "criteria": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] } ] }, "suitability": { "sme": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": true } ] }, "contractPeriod": { "startDate": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "2026-08-01T00:00:00+01:00" } ], "endDate": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "2027-07-31T23:59:59+01:00" } ] } }, { "id": "2", "title": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "Lot 2- CRM Platform 2" } ], "description": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "Provisional CRM Platform Tower Lot 2. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value." }, { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": null } ], "status": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "value": { "amountGross": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": 8000000 } ], "amount": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": 6400000 } ], "currency": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "GBP" } ] }, "awardCriteria": { "criteria": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] } ] }, "selectionCriteria": { "criteria": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] } ] }, "suitability": { "sme": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": true } ] }, "contractPeriod": { "startDate": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "2026-08-01T00:00:00+01:00" } ], "endDate": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "2027-07-31T23:59:59+01:00" } ] } }, { "id": "3", "title": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "Lot 3 - CRM Platform 3" } ], "description": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "Provisional CRM Platform Tower Lot 3. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value." }, { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": null } ], "status": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "value": { "amountGross": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": 8000000 } ], "amount": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": 6400000 } ], "currency": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "GBP" } ] }, "awardCriteria": { "criteria": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] } ] }, "selectionCriteria": { "criteria": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] } ] }, "suitability": { "sme": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": true } ] }, "contractPeriod": { "startDate": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "2026-08-01T00:00:00+01:00" } ], "endDate": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "2027-07-31T23:59:59+01:00" } ] } }, { "id": "4", "title": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "Lot 4 - CRM Platform 4" } ], "description": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "Provisional CRM Platform Tower Lot 4. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value." }, { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": null } ], "status": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "079358-2026", "releaseDate": "2026-08-20T11:17:52+01:00", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "value": { "amountGross": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": 8000000 } ], "amount": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": 6400000 } ], "currency": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "GBP" } ] }, "awardCriteria": { "criteria": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "cost", "name": "Price", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] } ] }, "selectionCriteria": { "criteria": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "economic", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" }, { "type": "technical", "description": "As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference 443774)" } ] } ] }, "suitability": { "sme": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": true } ] }, "contractPeriod": { "startDate": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "2026-08-01T00:00:00+01:00" } ], "endDate": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "2027-07-31T23:59:59+01:00" } ] } }, { "id": "5", "title": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "Lot 5 - CRM Platform 5" } ], "description": [ { "releaseID": "054541-2026", "releaseDate": "2026-06-10T09:25:15+01:00", "releaseTag": [ "tender" ], "value": "Provisional CRM Platform Tower Lot 5. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage.\nFor notice purposes, each provisional CRM Platform Tower lot has a potential value of up to £8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. 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