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Summary of Requirements \nL&Q intends to procure a hybrid Out‑of‑Hours Security Operations Centre service to operate as an extension of the internal L&Q SOC. The service will provide protective monitoring, triage, and incident response outside of core operating hours. \nThe OOH SOC partner will be responsible for: \nContinuous monitoring, triage, and incident escalation during defined out‑of‑hours periods. \nSupporting L&Q's internal SOC with investigations, analysis, and agreed incident response actions. \nOperating in alignment with L&Q playbooks, processes, and security tooling (including Microsoft Sentinel, Microsoft Defender XDR, and others). \nProviding structured shift handovers, monthly reporting, and ongoing collaboration with L&Q SOC staff. \nThis work is critical for maintaining security oversight during nights, weekends, and bank holidays, reducing the risk of compromise during periods where internal analysts are unavailable. \n2. 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"id": [ { "releaseID": "015742-2026", "releaseDate": "2026-02-20T14:41:52Z", "releaseTag": [ "planning" ], "value": "2023/54" } ], "scheme": [ { "releaseID": "015742-2026", "releaseDate": "2026-02-20T14:41:52Z", "releaseTag": [ "planning" ], "value": "UKPGA" } ], "uri": [ { "releaseID": "015742-2026", "releaseDate": "2026-02-20T14:41:52Z", "releaseTag": [ "planning" ], "value": "https://www.legislation.gov.uk/ukpga/2023/54/contents" } ] }, "title": [ { "releaseID": "015742-2026", "releaseDate": "2026-02-20T14:41:52Z", "releaseTag": [ "planning" ], "value": "Security Operations- Out of Hours Service" }, { "releaseID": "033542-2026", "releaseDate": "2026-04-14T09:19:45+01:00", "releaseTag": [ "tender" ], "value": "Security Operations - Out of Hours" } ], "description": [ { "releaseID": "015742-2026", "releaseDate": "2026-02-20T14:41:52Z", "releaseTag": [ "planning" ], "value": "1. Summary of Requirements \nL&Q intends to procure a hybrid Out‑of‑Hours Security Operations Centre service to operate as an extension of the internal L&Q SOC. The service will provide protective monitoring, triage, and incident response outside of core operating hours. \nThe OOH SOC partner will be responsible for: \nContinuous monitoring, triage, and incident escalation during defined out‑of‑hours periods. \nSupporting L&Q's internal SOC with investigations, analysis, and agreed incident response actions. \nOperating in alignment with L&Q playbooks, processes, and security tooling (including Microsoft Sentinel, Microsoft Defender XDR, and others). \nProviding structured shift handovers, monthly reporting, and ongoing collaboration with L&Q SOC staff. \nThis work is critical for maintaining security oversight during nights, weekends, and bank holidays, reducing the risk of compromise during periods where internal analysts are unavailable. \n2. High‑Level Scope of Services \nThe procurement will cover the following high‑level areas extracted from the previous specification: \nService Operating Hours \nMon-Fri: 17:00-09:00 \nWeekends & Bank Holidays: 24/7 coverage \nService Performance Expectations \nAvailability: 99.5% across operating hours \nIncident Acknowledgement & Escalation Times: \nHigh: 15 minutes to start incident triage, 75 minutes or end of shift to escalate \nMedium: 2 hours to start incident triage, 4 hours or end of shift to escalate \nLow: 5 hours to start incident triage, 8 hours or end of shift to escalate \nKey Functions \nTriage of all alarms generated within Microsoft Sentinel/Microsoft Defender XDR. \nUse of L&Q-provided tooling (Sentinel, Defender family, Azure, email analysis tools). \nRemote host investigations as required. \nTriage of reported suspicious/malicious emails. \nBlocking of malicious IPs on host and/or network (as per playbook direction). \nAd‑hoc investigatory support to defined timescales. \nIncident Response support for security incidents that are detected or reported through channels outside of the SIEM. \nDetection engineering support in collaboration with the L&Q Group SOC, enhancing existing detections and developing new analytics and rule logic as needed \nReporting & Governance \nMonthly service performance reporting. \nWritten handovers at shift boundaries. \nQuarterly account management meetings. \nDocumented change‑control processes aligned with L&Q practice. \nSecurity & Compliance Requirements \nSupplier must be headquartered in the UK or EU, or otherwise demonstrate GDPR‑compliant operating arrangements. \nAnalysts must be proficient in Microsoft Sentinel, KQL, Defender product suite. \nProven experience delivering SOC services for organisations of similar scale (4,000-5,000 staff)." }, { "releaseID": "033542-2026", "releaseDate": "2026-04-14T09:19:45+01:00", "releaseTag": [ "tender" ], "value": "1. Background\nLQ Group has a well-established Security Operations Centre (SOC) for protective monitoring and response. Internal security analysts triage and respond to security incidents according to policy. This work is carried out during regular office hours. Due to this shift pattern, we rely on hardening and automated response during out-of-hours. The lack of human triage increases our risk of organizational compromise during nights, weekends, and bank holidays. This risk is especially severe when multiple days pass without SOC staff on shift.\n2. Objectives\n•\tSuccessful procurement means establishing a relationship with a security partner capable of providing the OOH SOC Services required to protect the business.\n•\tThis partner should be an extension of the internal LQ Group SOC, supporting us to further mature our Security Operations.\n•\tEstablishment of a contract over a three-year period." } ], "status": [ { "releaseID": "015742-2026", "releaseDate": "2026-02-20T14:41:52Z", "releaseTag": [ "planning" ], "value": "planned" }, { "releaseID": "033542-2026", "releaseDate": "2026-04-14T09:19:45+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "060314-2026", "releaseDate": "2026-06-26T12:48:37+01:00", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "015742-2026", "releaseDate": "2026-02-20T14:41:52Z", "releaseTag": [ "planning" ], "value": [ { "scheme": "CPV", "id": "72222300", "description": "Information technology 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