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You can then search for the opportunity and access any further information." }, { "releaseID": "066445-2026", "releaseDate": "2026-07-14T16:35:38+01:00", "releaseTag": [ "planning" ], "value": "The intended engagement aims to inform the market on the scope of service requirements including potential delivery and commercial models, key risks, constraints, and to explore available solutions, innovation and social value offerings available in the market.\nThis market engagement is part of a series of multi-supplier engagement sessions and information gathered will be used to support internal planning and decision making.\nTo engage in the market engagement and submit a response to the RFI process, you are required to submit your completed RFI via the NHS England’s e-Tendering portal, Atamis by the closing date of 31st July 2026.\nThe project on which to register can be found on Atamis by searching for C416100 Market Engagement - NHS 111 NHS Managed Services Telephony Infrastructure. To register on the NHS England’s e-Tendering portal and to access this opportunity, please go to https://health-family.force.com/s/Welcome. You can then search for the opportunity and access any further information." } ], "dueDate": [ { "releaseID": "014178-2026", "releaseDate": "2026-02-17T10:47:22Z", "releaseTag": [ "planning" ], "value": "2026-03-10T23:59:59Z" }, { "releaseID": "066445-2026", "releaseDate": "2026-07-14T16:35:38+01:00", "releaseTag": [ "planning" ], "value": "2026-07-31T23:59:59+01:00" } ], "status": [ { "releaseID": "014178-2026", "releaseDate": "2026-02-17T10:47:22Z", "releaseTag": [ "planning" ], "value": "scheduled" } ] } ], "documents": [ { "id": "014178-2026", "documentType": [ { "releaseID": "014178-2026", "releaseDate": "2026-02-17T10:47:22Z", "releaseTag": [ "planning" ], "value": "marketEngagementNotice" } ], "noticeType": [ { "releaseID": "014178-2026", "releaseDate": "2026-02-17T10:47:22Z", "releaseTag": [ "planning" ], "value": "UK2" } ], "description": [ { "releaseID": "014178-2026", "releaseDate": "2026-02-17T10:47:22Z", "releaseTag": [ "planning" ], "value": "Preliminary market engagement notice on Find a Tender" } ], "url": [ { "releaseID": "014178-2026", "releaseDate": "2026-02-17T10:47:22Z", "releaseTag": [ "planning" ], "value": "https://www.find-tender.service.gov.uk/Notice/014178-2026" } ], "datePublished": [ { "releaseID": "014178-2026", "releaseDate": "2026-02-17T10:47:22Z", "releaseTag": [ "planning" ], "value": "2026-02-17T10:47:22Z" } ], "format": [ { "releaseID": "014178-2026", "releaseDate": "2026-02-17T10:47:22Z", "releaseTag": [ "planning" ], "value": "text/html" } ] }, { "id": "066445-2026", "documentType": [ { "releaseID": "066445-2026", "releaseDate": "2026-07-14T16:35:38+01:00", "releaseTag": [ "planning" ], "value": "marketEngagementNotice" } ], "noticeType": [ { "releaseID": "066445-2026", "releaseDate": "2026-07-14T16:35:38+01:00", "releaseTag": [ "planning" ], "value": "UK2" } ], "description": [ { "releaseID": "066445-2026", "releaseDate": "2026-07-14T16:35:38+01:00", "releaseTag": [ "planning" ], "value": "Preliminary market engagement notice on Find a Tender" } ], "url": [ { "releaseID": "066445-2026", "releaseDate": "2026-07-14T16:35:38+01:00", "releaseTag": [ "planning" ], "value": "https://www.find-tender.service.gov.uk/Notice/066445-2026" } ], "datePublished": [ { "releaseID": "066445-2026", "releaseDate": "2026-07-14T16:35:38+01:00", "releaseTag": [ "planning" ], "value": "2026-07-14T16:35:38+01:00" } ], "format": [ { "releaseID": "066445-2026", "releaseDate": "2026-07-14T16:35:38+01:00", "releaseTag": [ "planning" ], "value": "text/html" } ] } ] }, "tender": { "id": [ { "releaseID": "014178-2026", "releaseDate": "2026-02-17T10:47:22Z", "releaseTag": [ "planning" ], "value": "C416100" } ], "legalBasis": { "id": [ { "releaseID": "014178-2026", "releaseDate": "2026-02-17T10:47:22Z", "releaseTag": [ "planning" ], "value": "2023/54" } ], "scheme": [ { "releaseID": "014178-2026", "releaseDate": "2026-02-17T10:47:22Z", "releaseTag": [ "planning" ], "value": "UKPGA" } ], "uri": [ { "releaseID": "014178-2026", "releaseDate": "2026-02-17T10:47:22Z", "releaseTag": [ "planning" ], "value": "https://www.legislation.gov.uk/ukpga/2023/54/contents" } ] }, "title": [ { "releaseID": "014178-2026", "releaseDate": "2026-02-17T10:47:22Z", "releaseTag": [ "planning" ], "value": "NHS Urgent & Emergency Care (UEC) Managed Telephony Services" } ], "description": [ { "releaseID": "014178-2026", "releaseDate": "2026-02-17T10:47:22Z", "releaseTag": [ "planning" ], "value": "NHS England is undertaking preliminary market engagement to inform the potential development of a future procurement for NHS 111, 119 and 999 National Managed Telephony Infrastructure Services pending a procurement for the required and related services, anticipated to be conducted during 2027/28. \nFor the purposes of the engagement, the services are separated into the following Lots.\nLot A – Hosting and Routing \nHosting and intelligent routing of NHS 111 calls to Integrated.\nUrgent Care providers based on location across the NHS in England including Devolved Administrations and Crown Dependency organisations as required. \nHosting of the National Pandemic Flu Service (NPFS). \nHosting and intelligent routing of NHS 119. \nAutomation of 111 and 119 call flows via Natural Language Processing. \nVideo Consolation. \nBritish Sign Language (BSL) interpreting services. \nLot B – Contact Centre as a Service (CCaaS) - Cloud Services \nA single virtual contact centre for 111. \nTransiting / routing 999 calls and collecting real time data from local ambulance services to render on a dashboard and inform to inform automated routing decisions. \nTelephone infrastructure services for several NHS Providers. \nParticipation in this preliminary market engagement is voluntary and non binding, not a commitment to procure, not part of any formal evaluation and not a condition of participation in any future procurement.\nNo supplier will be advantaged or disadvantaged by choosing to participate or not participate.\nAny future procurement (if progressed) will be conducted in line with applicable public procurement legislation.\nThe estimated contract dates are not defined at this stage, therefore the dates indicated in the Notice are for illustrative purposes only." }, { "releaseID": "066445-2026", "releaseDate": "2026-07-14T16:35:38+01:00", "releaseTag": [ "planning" ], "value": "NHS England is undertaking further preliminary market engagement to inform the potential development of a future procurement for NHS 111, 119 and 999 National Managed Telephony Infrastructure Services pending a procurement for the required and related services, anticipated to be conducted during 2027/28.\nFor the purposes of the engagement, the services are separated into the following Lots.\nLot A – Hosting and Routing (Inbound Services)\nLot B – Contact Centre as a Service (CCaaS) - 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