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This may include, but is not limited to, data analytics, research methodologies, insight generation, technology platforms, and associated advisory services.\nThe information gathered through this engagement will help shape the proposed scope, structure, lotting strategy (if applicable), commercial model, and procurement approach. It will also inform decisions regarding contract duration, evaluation criteria, and potential routes to market.\nThis exercise is for information-gathering purposes only and does not constitute a call for competition. 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All communications, clarifications, and tender submissions must be made through the SAP Ariba portal.\nIf you have not been invited to this tender but wish to participate, please email Professionalservicetenders@yorkshirewater.co.uk\nso that we can issue an invitation via SAP Ariba.\nTenders submitted by email or post will not be accepted.", "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "expressionOfInterestDeadline": "2026-04-17T23:59:59+01:00", "awardPeriod": { "endDate": "2026-07-17T23:59:59+01:00" }, "lots": [ { "id": "1", "status": "active", "value": { "amountGross": 3000000, "amount": 3000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "price", "name": "Commercial", "numbers": [ { "number": 30, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Capability", "numbers": [ { "number": 55, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Provider Proposals", "numbers": [ { "number": 15, 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This may include, but is not limited to, data analytics, research methodologies, insight generation, technology platforms, and associated advisory services.\nThe information gathered through this engagement will help shape the proposed scope, structure, lotting strategy (if applicable), commercial model, and procurement approach. It will also inform decisions regarding contract duration, evaluation criteria, and potential routes to market.\nThis exercise is for information-gathering purposes only and does not constitute a call for competition. Participation in this engagement will not provide any advantage or disadvantage in any subsequent procurement process.\nSuppliers interested in contributing to this market engagement are invited to express their interest in accordance with the instructions set out in this notice." }, { "releaseID": "032174-2026", "releaseDate": "2026-04-09T09:33:29+01:00", "releaseTag": [ "tender" ], "value": "Yorkshire Water Services Ltd is seeking to establish a Customer Insights Framework to support the delivery of its strategic objectives for Asset Management Period 8 (AMP8). This framework will enable Yorkshire Water to access high-quality, flexible, and innovative customer research and insight services to inform decision-making, regulatory compliance, and customer-centric service design.\nThe framework will appoint a panel of experienced suppliers capable of delivering a broad range of qualitative and quantitative research methodologies. These may include, but are not limited to, customer satisfaction tracking, willingness-to-pay studies, behavioral insights, segmentation, vulnerability research, digital engagement analysis, and co-creation activities.\nThe appointed suppliers will play a critical role in supporting Yorkshire Water's obligations to Ofwat, including the development of robust and defensible customer evidence for business planning and performance commitments under AMP8. Suppliers will be expected to demonstrate strong expertise in regulatory research, water sector experience (or analogous regulated industries), and the ability to deliver insight that drives tangible business outcomes.\nThe framework is intended to be multi-supplier, ensuring a diverse mix of capabilities and approaches. Yorkshire Water is particularly interested in partners who can offer innovative techniques, advanced analytics, and inclusive engagement strategies to ensure representation of all customer groups, including hard-to-reach and vulnerable populations.\nThrough this procurement, Yorkshire Water aims to build long-term, collaborative partnerships with insight providers who can support its ambition to deliver exceptional service, enhance customer trust, and meet regulatory expectations effectively and efficiently." } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "013939-2026", "releaseDate": "2026-02-16T15:19:11Z", "releaseTag": [ "planning" ], "value": [ { "scheme": "CPV", "id": "79310000", "description": "Market research services" }, { "scheme": "CPV", "id": "79320000", "description": "Public-opinion polling services" }, { "scheme": "CPV", "id": "79330000", "description": "Statistical services" } ] } ], "deliveryAddresses": [ { "region": [ { "releaseID": 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All documents, including evaluation criteria and supporting materials, will be made available via SAP Ariba.\nInterested suppliers will submit combined CoP and ITT responses within the defined tender period. During this period, clarification questions may be raised and answered via the portal to ensure transparency and equal access to information.\nResponses will be evaluated in accordance with published criteria, covering technical capability, experience in biodiversity offsetting and habitat unit brokerage, regulatory compliance, delivery methodology, and commercial value. Yorkshire Water may shortlist suppliers if necessary, based on quality and price thresholds.\nFollowing initial evaluation, Yorkshire Water reserves the right to enter into negotiation or clarification with one or more tenderers to refine technical or commercial proposals, ensuring value for money and compliance with regulations.\nRevised submissions (if applicable) will be evaluated to identify the Most Advantageous Tender. The award decision will be made in accordance with Yorkshire Water's governance processes, and all participants will be notified of the outcome with feedback provided.\nContract commencement is anticipated in July 2026, following completion of the standstill period and final approvals." } ] }, "aboveThreshold": [ { "releaseID": "032174-2026", "releaseDate": "2026-04-09T09:33:29+01:00", "releaseTag": [ "tender" ], "value": true } ], "submissionMethodDetails": [ { "releaseID": "032174-2026", "releaseDate": "2026-04-09T09:33:29+01:00", "releaseTag": [ "tender" ], "value": "Tenders must be submitted electronically via SAP Ariba, Yorkshire Water's e-procurement portal.\nhttps://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=fy5dbBftDhoBNSzh&realm=YorkshireWater&dard=1#b0\nSuppliers not yet registered must complete registration prior to submission. 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