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The contract covers the delivery of regulated personal care, emergency and unplanned response, medication support, and wellbeing-focused interventions for adults aged 55+ living in Extra Care housing. The Provider will maintain a 24/7 onsite presence at each scheme, delivering planned care in line with individual support plans and responding to emergencies within required timescales. The service includes full responsibility for safe medication support in accordance with local policy, including prompting, assisting, and administering medication, accurate MAR recording, and escalation of concerns. The Provider must ensure a trained and competent workforce, meeting all mandatory training, Care Certificate, supervision, and competency requirements set out in the training and care standards brief. The contract also requires effective collaboration with Community Housing’s scheme staff, Worcestershire County Council, and health professionals to support continuity of care, safeguarding, risk management, and resident wellbeing. The provider must operate in line with CQC regulatory requirements for personal care, maintain accurate records, and support a culture of safety, dignity, and independence. TUPE will apply to the incoming workforce. It should be noted that Community Housing are the organisation carrying out this procurement and have been given authority to do so by Worcestershire County Council. The eventual contract subsequent from this tender will have Worcestershire County Council as the Client. However this contract is for Extra Care Services currently delivered by Community Housing only, not the wider care provision in the council area." }, { "releaseID": "097279-2026", "releaseDate": "2026-10-15T09:25:16+01:00", "releaseTag": [ "award", "contract" ], "value": "Community Housing carried out a procurement exercise to appoint a single provider to deliver Extra Care services across its schemes in Worcestershire. The procurement was undertaken in accordance with the Procurement Act 2023 and covered regulated personal care, emergency and unplanned response, medication support, and wellbeing services for adults aged 55 and over living in Extra Care housing. The service specification included requirements for a 24/7 on-site presence at each scheme, the delivery of planned care in line with individual support plans, and appropriate responses to emergencies. It also outlined requirements for staff training and competency, medication management, safeguarding, and compliance with Care Quality Commission (CQC) regulations. TUPE arrangements were also considered as part of the procurement process. Community Housing undertook the procurement on behalf of Worcestershire County Council, which was identified as the client for the resulting contract. 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