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The authority has prepared and maintains a Conflicts Assessment in accordance with Section 81 of the Procurement Act 2023, confirming that the consultant is not a potential supplier and that their involvement does not create a conflict of interest or distort competition. As no wider market testing was conducted, a PME notice was not deemed necessary to ensure a level playing field." }, "tender": { "id": "CAS-01240-W3D2X3", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Technology Enabled Care Services at Aster Group", "description": "Aster provides Technology Enabled Care (TEC) services across a range of grouped living, sheltered and extra care schemes, supporting residents through Hard-Wired alarm systems, Digital Alarm Units (DAUs), dispersed TEC devices and emergency call-handling arrangements. \nAs part of the national digital switchover, all analogue systems must transition to digital-ready solutions by 2027. This requires a coordinated approach across both the maintenance of physical TEC equipment and the delivery of monitoring and alarm receiving services. \nLot 1 covers the maintenance, servicing, repair and future upgrade of Aster's Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. These services play a critical role in ensuring that residents can raise alerts safely and consistently. \nLot 2 covers Monitoring and Alarm Receiving Centre (ARC) Services. The ARC is responsible for receiving alarm activations, responding to calls, triggering appropriate actions and supporting residents in emergency and welfare situations. \nThe ARC provider will also be responsible for onboarding new TEC users, including configuring monitoring profiles, ensuring alarms route correctly and maintaining up-to-date service user information. In addition, the ARC provider will be required to deliver a suite of performance and operational reports that enable Aster to review service outcomes, monitor compliance, identify trends and assure resident safety. Tenderers must therefore clearly outline the reports they propose to provide as part of their response. The ARC must provide key industry updates from the \nTSA. \nTogether, the Lot 1 and Lot 2 services form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. 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The procedure comprises:\nStage 1: Selection Questionnaire (pass/fail) assessed against the exclusion grounds at Schedules 6 and 7 of the Procurement Act 2023 and the conditions of participation set out in the Invitation to Tender\nStage 2: Compliance review of tender submissions (pass/fail)\nStage 3: Weighted evaluation of Quality (60%) and Price (40%), with optional clarification meetings, presentations and/or site visits" }, "mainProcurementCategory": "services", "aboveThreshold": true, "submissionMethodDetails": "https://in-tendhost.co.uk/aster/aspx/Home\nTenders must be submitted via the In-Tend e-tendering portal only. Submissions made by any other means will not be considered.", "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "tenderPeriod": { "endDate": "2026-06-08T12:00:00+01:00" }, "enquiryPeriod": { "endDate": "2026-05-29T12:00:00+01:00" }, "awardPeriod": { "endDate": "2026-07-23T23:59:59+01:00" }, "lots": [ { "id": "1", "title": "Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems", "description": "Lot 1 covers the maintenance, servicing, repair and future upgrade of Aster's Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. 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"value": "info@openview.co.uk" } ] }, "roles": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": [ "supplier" ] } ], "details": { "scale": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": "large" } ], "vcse": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": false } ], "publicServiceMissionOrganization": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": false } ], "shelteredWorkshop": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": false } ] } }, { "id": "GB-COH-03229746", "name": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": "APPELLO CARELINE LIMITED" } ], "identifier": { "scheme": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": "GB-COH" } ], "id": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": "03229746" } ] }, "additionalIdentifiers": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": [ { "scheme": "GB-PPON", "id": "PPBB-1568-HJRG" } ] } ], "address": { "streetAddress": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": "Oregon House" } ], "locality": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": "New Milton" } ], "postalCode": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": "BH25 5NN" } ], "country": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": "GB" } ], "countryName": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": "United Kingdom" } ], "region": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": "UKJ36" } ] }, "contactPoint": { "email": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": "tenderopportunities2@appello.co.uk" } ] }, "roles": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": [ "supplier" ] } ], "details": { "url": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": "http://www.appello.co.uk" } ], "scale": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": "large" } ], "vcse": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": false } ], "publicServiceMissionOrganization": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": false } ], "shelteredWorkshop": [ { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": false } ] } } ], "buyer": { "id": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "GB-COH-IP29573R" } ], "name": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "ASTER GROUP LIMITED" } ] }, "tender": { "id": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "CAS-01240-W3D2X3" } ], "legalBasis": { "id": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "2023/54" } ], "scheme": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "UKPGA" } ], "uri": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "https://www.legislation.gov.uk/ukpga/2023/54/contents" } ] }, "title": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "CAS-01240-W3D2X3 Technology Enabled Care Services at Aster Group" }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "Technology Enabled Care Services at Aster Group" } ], "description": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "To procure Technology Enabled Care (TEC) Services covering Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems (Lot 1) and Monitoring & Alarm Receiving Centre (ARC) Services (Lot 2) across Aster Group's housing stock. \nThese services will form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. Aster is seeking partners who can support this transformation, safeguard service continuity through the digital migration period and deliver a high-quality resident experience." }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "Aster provides Technology Enabled Care (TEC) services across a range of grouped living, sheltered and extra care schemes, supporting residents through Hard-Wired alarm systems, Digital Alarm Units (DAUs), dispersed TEC devices and emergency call-handling arrangements. \nAs part of the national digital switchover, all analogue systems must transition to digital-ready solutions by 2027. This requires a coordinated approach across both the maintenance of physical TEC equipment and the delivery of monitoring and alarm receiving services. \nLot 1 covers the maintenance, servicing, repair and future upgrade of Aster's Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. These services play a critical role in ensuring that residents can raise alerts safely and consistently. \nLot 2 covers Monitoring and Alarm Receiving Centre (ARC) Services. The ARC is responsible for receiving alarm activations, responding to calls, triggering appropriate actions and supporting residents in emergency and welfare situations. \nThe ARC provider will also be responsible for onboarding new TEC users, including configuring monitoring profiles, ensuring alarms route correctly and maintaining up-to-date service user information. In addition, the ARC provider will be required to deliver a suite of performance and operational reports that enable Aster to review service outcomes, monitor compliance, identify trends and assure resident safety. Tenderers must therefore clearly outline the reports they propose to provide as part of their response. The ARC must provide key industry updates from the \nTSA. \nTogether, the Lot 1 and Lot 2 services form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. Aster is seeking partners who can support this transformation, safeguard service continuity through the digital migration period and deliver a high-quality resident experience." }, { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": "Aster provides Technology Enabled Care (TEC) services across a range of grouped living, sheltered and extra care schemes, supporting residents through Hard-Wired alarm systems, Digital Alarm Units (DAUs), dispersed TEC devices and emergency call-handling arrangements.\nAs part of the national digital switchover, all analogue systems must transition to digital-ready solutions by 2027. This requires a coordinated approach across both the maintenance of physical TEC equipment and the delivery of monitoring and alarm receiving services.\nLot 1 covers the maintenance, servicing, repair and future upgrade of Aster's Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. These services play a critical role in ensuring that residents can raise alerts safely and consistently.\nLot 2 covers Monitoring and Alarm Receiving Centre (ARC) Services. The ARC is responsible for receiving alarm activations, responding to calls, triggering appropriate actions and supporting residents in emergency and welfare situations.\nThe ARC provider will also be responsible for onboarding new TEC users, including configuring monitoring profiles, ensuring alarms route correctly and maintaining up-to-date service user information. In addition, the ARC provider will be required to deliver a suite of performance and operational reports that enable Aster to review service outcomes, monitor compliance, identify trends and assure resident safety. Tenderers must therefore clearly outline the reports they propose to provide as part of their response. The ARC must provide key industry updates from the\nTSA.\nTogether, the Lot 1 and Lot 2 services form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. Aster is seeking partners who can support this transformation, safeguard service continuity through the digital migration period and deliver a high-quality resident experience." } ], "status": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "planned" }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "items": [ { "id": "1", "additionalClassifications": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": [ { "scheme": "CPV", "id": "50312610", "description": "Maintenance of information technology equipment" }, { "scheme": "CPV", "id": "72222300", "description": "Information technology services" }, { "scheme": "CPV", "id": "79711000", "description": "Alarm-monitoring services" } ] }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": [ { "scheme": "CPV", "id": "32500000", "description": "Telecommunications equipment and supplies" }, { "scheme": "CPV", "id": "50300000", "description": "Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment" }, { "scheme": "CPV", "id": "64200000", "description": "Telecommunications services" } ] } ], "deliveryAddresses": [ { "region": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "UK" } ], "country": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "GB" } ], "countryName": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "004541-2026", "releaseDate": "2026-01-19T17:41:14Z", "releaseTag": [ "planningUpdate" ], "value": "UK" } ], "country": [ { "releaseID": "004541-2026", "releaseDate": "2026-01-19T17:41:14Z", "releaseTag": [ "planningUpdate" ], "value": "GB" } ], "countryName": [ { "releaseID": "004541-2026", "releaseDate": "2026-01-19T17:41:14Z", "releaseTag": [ "planningUpdate" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "UKI" } ], "country": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "UKJ" } ], "country": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "UKK" } ], "country": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] } ], "relatedLot": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "1" } ] }, { "id": "2", "additionalClassifications": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": [ { "scheme": "CPV", "id": "50312610", "description": "Maintenance of information technology equipment" }, { "scheme": "CPV", "id": "72222300", "description": "Information technology services" }, { "scheme": "CPV", "id": "79711000", "description": "Alarm-monitoring services" } ] }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": [ { "scheme": "CPV", "id": "64200000", "description": "Telecommunications services" }, { "scheme": "CPV", "id": "85320000", "description": "Social services" } ] } ], "deliveryAddresses": [ { "region": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "UK" } ], "country": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "GB" } ], "countryName": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "004541-2026", "releaseDate": "2026-01-19T17:41:14Z", "releaseTag": [ "planningUpdate" ], "value": "UK" } ], "country": [ { "releaseID": "004541-2026", "releaseDate": "2026-01-19T17:41:14Z", "releaseTag": [ "planningUpdate" ], "value": "GB" } ], "countryName": [ { "releaseID": "004541-2026", "releaseDate": "2026-01-19T17:41:14Z", "releaseTag": [ "planningUpdate" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "UKI" } ], "country": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "UKJ" } ], "country": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] }, { "region": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "UKK" } ], "country": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "GB" } ], "countryName": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "United Kingdom" } ] } ], "relatedLot": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "2" } ] } ], "value": { "amountGross": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": 3600000 } ], "amount": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": 3000000 } ], "currency": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "GBP" } ] }, "procurementMethod": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "selective" }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "open" } ], "procurementMethodDetails": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "Competitive flexible procedure" } ], "procedure": { "isAccelerated": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": true } ], "acceleratedRationale": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "Qualifying planned procurement notice" } ], "features": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "Stage 1 - PSQ , Stage 2 - ITT (Reduced Timescale)" }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "Single-stage competitive procedure with the option for clarification meetings, supplier presentations and site visits (Lot 2) at Aster's discretion in accordance with section 10 of the Invitation to Tender. The procedure comprises:\nStage 1: Selection Questionnaire (pass/fail) assessed against the exclusion grounds at Schedules 6 and 7 of the Procurement Act 2023 and the conditions of participation set out in the Invitation to Tender\nStage 2: Compliance review of tender submissions (pass/fail)\nStage 3: Weighted evaluation of Quality (60%) and Price (40%), with optional clarification meetings, presentations and/or site visits" } ] }, "mainProcurementCategory": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "services" } ], "aboveThreshold": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": true } ], "submissionMethodDetails": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "Tenders must be submitted via Aster's Intend Portal. https://in-tendhost.co.uk/aster/aspx/Home" }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "https://in-tendhost.co.uk/aster/aspx/Home\nTenders must be submitted via the In-Tend e-tendering portal only. Submissions made by any other means will not be considered." } ], "submissionTerms": { "electronicSubmissionPolicy": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "allowed" } ], "languages": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": [ "en" ] } ] }, "expressionOfInterestDeadline": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "2026-03-02T12:00:00+00:00" } ], "enquiryPeriod": { "endDate": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "2026-02-23T12:00:00+00:00" }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "2026-05-29T12:00:00+01:00" } ] }, "awardPeriod": { "endDate": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "2026-07-01T23:59:59+01:00" }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "2026-07-23T23:59:59+01:00" } ] }, "lots": [ { "id": "1", "title": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems" } ], "description": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "Lot 1 covers the maintenance, servicing, repair and future upgrade of Aster’s Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. These services play a critical role in ensuring that residents can raise alerts safely and consistently" }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "Lot 1 covers the maintenance, servicing, repair and future upgrade of Aster's Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. These services play a critical role in ensuring that residents can raise alerts safely and consistently" }, { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": null } ], "status": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "planned" }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "value": { "amountGross": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": 2200000 }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": 2160000 } ], "amount": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": 1800000 } ], "currency": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "GBP" } ] }, "awardCriteria": { "criteria": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": [ { "type": "cost", "name": "Pricing", "description": "40 % weighting as detailed in the tender pack", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "description": "Quality", "numbers": [ { "number": 60, "weight": "percentageExact" } ] } ] }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 60, "weight": "percentageExact" } ] }, { "type": "cost", "name": "Price", "numbers": [ { "number": 40, "weight": "percentageExact" } ] } ] } ] }, "secondStage": { "minimumCandidates": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": 2 } ], "maximumCandidates": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": 6 } ] }, "suitability": { "sme": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": true } ], "vcse": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": true } ] }, "contractPeriod": { "startDate": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "2026-09-01T00:00:00+01:00" } ], "endDate": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "2030-08-31T23:59:59+01:00" } ], "maxExtentDate": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "2034-08-31T23:59:59+01:00" } ] }, "hasRenewal": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": true } ], "renewal": { "description": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "Optional 2 x 2 year extensions" }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "2 x 2 year optional extensions" } ] }, "selectionCriteria": { "criteria": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "economic", "description": "Minimum annual turnover thresholds (Lot-specific, set in accordance with section 22 of the Procurement Act 2023, full details in ITT)" }, { "type": "technical", "description": "Relevant accreditations or equivalents including NICEIC certification (Lot 1), BAFE SP203-1 (Lot 1, where applicable), TSA membership or equivalent TEC industry knowledge, Cyber Essentials Plus and ISO 27001 (or commitment to achieve)\nEvidence of relevant experience over the past three years" } ] } ] } }, { "id": "2", "title": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "Monitoring & Alarm Receiving Centre (ARC) Services" }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "Monitoring and Alarm Receiving Centre (ARC) Services" } ], "description": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "Lot 2 covers Monitoring and Alarm Receiving Centre (ARC) Services. The ARC is responsible for receiving alarm activations, responding to calls, triggering appropriate actions and supporting residents in emergency and welfare situations. The ARC provider will also be responsible for onboarding new TEC users, including configuring monitoring profiles, ensuring alarms route correctly and maintaining up-to-date service user information. In addition, the ARC provider will be required to deliver a suite of performance and operational reports that enable Aster to review service outcomes, monitor compliance, identify trends and assure resident safety. Tenderers must therefore clearly outline the reports they propose to provide as part of their response. The ARC must provide key industry updates from the TSA" }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "Provision of a 24/7/365 Alarm Receiving Centre and monitoring service covering dispersed alarms, hard-wired grouped scheme systems, digital TEC devices, telecare peripherals, smoke detection signalling, door entry signalling and roaming pendant devices. Services include alarm receipt and triage, emergency and welfare call handling, escalation and responder coordination, near real-time customer record management, reporting and management information, and full resilience, failover and disaster recovery arrangements.\nThe Supplier will be required to support Aster's digital switchover programme, comply with BS 8521-2 and demonstrate interoperability with the equipment platforms maintained under Lot 1." }, { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": null } ], "status": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "planned" }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "active" }, { "releaseID": "067603-2026", "releaseDate": "2026-07-17T10:52:19+01:00", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "value": { "amountGross": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": 1400000 }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": 1440000 } ], "amount": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": 1200000 } ], "currency": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "GBP" } ] }, "awardCriteria": { "criteria": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": [ { "type": "cost", "name": "Pricing", "description": "40 % weighting as detailed in the tender pack", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "description": "Quality", "numbers": [ { "number": 60, "weight": "percentageExact" } ] } ] }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 60, "weight": "percentageExact" } ] }, { "type": "cost", "name": "Price", "numbers": [ { "number": 40, "weight": "percentageExact" } ] } ] } ] }, "secondStage": { "minimumCandidates": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": 2 } ], "maximumCandidates": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": 6 } ] }, "suitability": { "sme": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": true } ], "vcse": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": true } ] }, "contractPeriod": { "startDate": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "2026-09-01T00:00:00+01:00" } ], "endDate": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "2030-08-31T23:59:59+01:00" } ], "maxExtentDate": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "2034-08-31T23:59:59+01:00" } ] }, "hasRenewal": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": true } ], "renewal": { "description": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "Optional 2 x 2 year extensions" }, { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "2 x 2 year optional extensions" } ] }, "selectionCriteria": { "criteria": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": [ { "type": "economic", "description": "Minimum annual turnover thresholds (Lot-specific, set in accordance with section 22 of the Procurement Act 2023)" }, { "type": "technical", "description": "Relevant accreditations or equivalents including NICEIC certification (Lot 1), BAFE SP203-1 (Lot 1, where applicable), TSA membership or equivalent TEC industry knowledge, Cyber Essentials Plus and ISO 27001 (or commitment to achieve)" } ] } ] } } ], "lotDetails": { "maximumLotsBidPerSupplier": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": 1 } ], "maximumLotsAwardedPerSupplier": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": 1 } ], "awardCriteriaDetails": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "Suppliers may bid for one Lot only. This restriction is applied to:\n(a) maintain independent oversight between the party maintaining TEC equipment (Lot 1) and the party operating the Alarm Receiving Centre that monitors that equipment in real time (Lot 2);\n(b) reduce concentration and continuity risk in a life-safety service supporting vulnerable residents;\n(c) reflect the materially different technical competencies, accreditations and operating infrastructure required for each Lot; and\n(d) support participation by specialist SME suppliers in accordance with section 12(4) of the Procurement Act 2023." } ] }, "documents": [ { "id": "A-10525", "documentType": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "biddingDocuments" } ], "description": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "Reference only tender pack" } ], "url": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-10525" } ], "format": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "application/x-zip-compressed" } ] }, { "id": "A-10526", "documentType": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "biddingDocuments" } ], "description": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "PSQ questionnairre" } ], "url": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-10526" } ], "format": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "application/pdf" } ] }, { "id": "A-10528", "documentType": [ { "releaseID": 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"043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "biddingDocuments" } ], "description": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "The full Invitation to Tender pack, including all appendices and supporting documents, is available via the e-tendering portal." } ], "url": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "https://in-tendhost.co.uk/aster/aspx/Home" } ] }, { "id": "L-2", "documentType": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "technicalSpecifications" } ], "url": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "https://in-tendhost.co.uk/aster/aspx/Home" } ] }, { "id": "043242-2026", "documentType": [ { "releaseID": "043242-2026", "releaseDate": 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"releaseTag": [ "planning" ], "value": "2026-01-19T23:59:59+00:00" } ] }, "tenderPeriod": { "endDate": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "2026-06-08T12:00:00+01:00" } ] }, "hasRecurrence": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": true } ], "recurrence": { "dates": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": [ { "startDate": "2033-09-01T23:59:59+01:00" } ] } ] }, "riskDetails": [ { "releaseID": "043242-2026", "releaseDate": "2026-05-11T18:38:44+01:00", "releaseTag": [ "tender" ], "value": "Section 20 consultation\nThis procurement is subject to consultation with leaseholders under section 20 of the Landlord and Tenant Act 1985 in respect of qualifying long-term agreements. The notice of intention (Stage 1) has been issued and the statement of estimates (Stage 2) will follow the conclusion of tender evaluation. Award is conditional on the satisfactory completion of consultation." } ] }, "language": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": "en" } ], "extensions": [ { "releaseID": "004538-2026", "releaseDate": "2026-01-19T17:34:14Z", "releaseTag": [ "planning" ], "value": [ "https://standard.open-contracting.org/profiles/eu/latest/en/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_amendment_rationale_classifications_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_budget_breakdown_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_contract_completion_extension/master/extension.json", "https://raw.githubusercontent.com/open-contracting-extensions/ocds_documentation_extension/master/extension.json", 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