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"award", "contract" ], "value": "Student Counselling Services as follows:\n1 .A 24-hour staffed telephone helpline for student self-referrals and/or direct referrals from Student Wellbeing staff.\n2. Counselling via face to face, telephone and video sessions (per student preference).\n3. Online self-help hub for students\n4. Crisis intervention/Group counselling for students" }, { "releaseID": "000575-2026", "releaseDate": "2026-01-06T11:08:58Z", "releaseTag": [ "award", "contract" ], "value": "Description: Key services required:\n1.\tA 24-hour staffed telephone helpline for student self-referrals and/or direct referrals from Student Wellbeing staff.\n2.\tCounselling via face to face, telephone and video sessions (per student preference).\n3.\tOnline self-help hub for students\n4.\tCrisis intervention/Group counselling for students\n1.\tTelephone helpline\nThe University requires the provider to facilitate a 24-hour helpline staffed by appropriately qualified and trained professionals to provide advice, appropriate support, or referral to counselling (or referral back to Student Wellbeing) for all Ulster University students, including PhD Researchers. This helpline should also be the primary source of emotional, general wellbeing and crisis support for students outside of normal university working hours; to include evenings, weekends and all holiday periods throughout the year.\n2.\tFace-to-Face Counselling\nThe University requires the provider to provide students will access to counselling by appropriately professionally qualified and registered counsellors. Counselling should be available all year around and should be flexible to be facilitated at a time to meet student needs, which should also include evenings, weekends and during holiday periods. Counselling should be offered face-to-face (default), online (by video) or by telephone, depending on the student's preference. All counselling interventions should meet a service level response to timeframes as identified in the KPIs. The University requires the provider to measure the impact of these interventions using the relevant clinical outcomes measurements determined by the provider.\n3.\tOnline self-help resources and online guided self-help interventions\nThe University requires the provider to provide an extensive range of evidence based digital resources designed to support university level students with mild to moderate wellbeing need, which should include access to clinical self-assessment tools, creative resources, interactive self-help programme, and other non-talking therapy tools appropriate to students. The University requires the provider to measure the impact of these interventions using the relevant clinical outcomes measurements (such as WEMWBS or other to be determined by the provider). Access to any interventions should meet a service level response to timeframes as identified in the KPIs\n4.\tCrisis Intervention or Group Counselling\nThe University requires the provider to be available to facilitate immediate (or at short notice) individual or group counselling/crisis response session in response to unforeseen crisis or critical incidents in the event of the University being unable to fully provide its own adequate response. This should include those incidents that may occur during evenings, weekends and holiday periods when the university is closed.\n5.\tThe provision of service marketing materials with up to date contact details for students to access counselling services and associated materials.\n6.\tService usage monitoring and reporting, including attended, DNA and cancelled appts, new referrals and engaged clients, risk monitoring as well as user" }, { "releaseID": "019062-2026", "releaseDate": "2026-03-03T15:08:54Z", "releaseTag": [ "award", "contract" ], "value": "1.\tA 24-hour 365 day per year staffed telephone helpline for student self-referrals, or receipt of direct referrals from Student Wellbeing staff. \n2.\tFace-to-face counselling for Ulster University students (*preferred mode of delivery), with counselling presence on each campus.\n3.\tText system for students to cancel or confirm planned attendance at scheduled appointments via text.\n4.\tPost crisis intervention/Group counselling for students. \n5.\tService marketing materials.\n6.\tData and outcome/clinical outcomes reporting. \n7.\tRisk management and relevant interventions to increase safety (as required)\n8.\tExperience, governance, GDPR and data retention.\n9.\tContract management and review.\n10.\tSustainability." } ], "status": [ { "releaseID": "085520-2025", "releaseDate": "2025-12-22T15:43:08Z", "releaseTag": [ "award", "contract" ], "value": "complete" } ], "procurementMethod": [ { "releaseID": "085520-2025", "releaseDate": "2025-12-22T15:43:08Z", "releaseTag": [ "award", "contract" ], "value": "direct" } ], "procurementMethodDetails": [ { "releaseID": "085520-2025", "releaseDate": "2025-12-22T15:43:08Z", "releaseTag": [ "award", "contract" ], "value": "Direct award" } ], "procurementMethodRationale": [ { "releaseID": "085520-2025", "releaseDate": "2025-12-22T15:43:08Z", "releaseTag": [ "award", "contract" ], "value": "This Direct Award (DAC) to a single supplier is being requested to ensure service coverage and allow Student Wellbeing and Employee Wellbeing teams to align their contract timeframes in consideration of a future joint bid for counselling services for students and staff. There will be a new Procurement exercise in collaboration with the Employee Wellbeing team to align our offer and seek best quality service and value for the University.\nSchedule 5, Paragraph 13 and 14 applies: (13) (a) Where the goods, services or works to be supplied under the public contract are strictly necessary for reasons of extreme and unavoidable urgency." }, { "releaseID": "019062-2026", "releaseDate": "2026-03-03T15:08:54Z", "releaseTag": [ "award", "contract" ], "value": "This DAC is being requested to ensure service coverage and allow Student Wellbeing and Employee Wellbeing teams to align their contract timeframes in consideration of a future joint bid for counselling services for students and staff. 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