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The contracting authority is seeking to engage a qualified service provider to deliver comprehensive IT management, support, and consultancy across its operations.\nBackground\nThe contracting authority currently operates a range of IT systems and infrastructure essential to the delivery of its services. To ensure continued efficiency, security, and innovation, the authority intends to appoint a specialist IT Managed Service Provider (MSP) capable of supporting both current and future requirements.\nScope of Services\nWill include, but is not limited to:\n•\t24/7 IT helpdesk support\n•\tProactive monitoring and maintenance of networks, servers, and end-user devices\n•\tCybersecurity management, including threat detection and response\n•\tCloud services management and optimisation\n•\tSoftware and hardware asset management\n•\tIT consultancy and strategic planning\n•\tBackup, Disaster recovery and business continuity planning\n•\tRegular reporting and performance reviews\nProcurement Process\nThe procurement will be conducted in accordance with applicable PA23 regulations. 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